Greetings to all forum users.

There are a couple of questions about the product.

1)    How to create a custom report. A report should show for each group of specialists, for each technical specialist, a calendar of absences (leave) with types of absences and their number, per calendar year (MSSQL DB)

2)    How to create a group of specialists that would apply to all clients (Accounts) &Sites with default settings. In the current situation, it requires choosing a client and the list of clients(accounts)&Sites is empty

3)    How to get an analogue of a witness or request manager who would not be the initiator(author) of the request and not the technical, but would receive notifications about changes in the request during the work of a specialist