5.5 Service Pack won't install on 5002
Hello,
I just successfully upgraded from build 5001 to 5002. Then after starting and stopping the service, I ran the Update Manager again to install the 5505 service pack. I browse to "AdventNet_ManageEngine_NetFlow_Analyzer_5_0_0_SP-1_2.ppm" and choose open. Then the following error appears:
"The file you have specified is not compatible with this product".
I downloaded it again from your service pack page, but the error persists.
Any help would be appreciated.
Thanks,
-Mike
I just successfully upgraded from build 5001 to 5002. Then after starting and stopping the service, I ran the Update Manager again to install the 5505 service pack. I browse to "AdventNet_ManageEngine_NetFlow_Analyzer_5_0_0_SP-1_2.ppm" and choose open. Then the following error appears:
"The file you have specified is not compatible with this product".
I downloaded it again from your service pack page, but the error persists.
Any help would be appreciated.
Thanks,
-Mike
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