Hi There,

We have a ServiceDesk Plus and recently sometimes when sending an email with an attachment, the attachment is not sent.

For Example, in the attached image we have an email sent from Servicedesk plus showing an attachment - this attachment was 80KB. By the time the email arrives at the next hop (Our Exchange Server) the email is only 2KB so it seems as though despite stating an email had an attachment, the attachment was never put on there.

Is there any solution to this?

Cheers

Paddy