1 Technician's searches are extremely slow.
SD+ v7.5 b7504 MySQL.
One of our technicians is unable to search in Requests within any acceptable amount of time.
When using the Search in the collapsible menu bar on the side, with Search in: Requests and Enter Keyword, from the time he presses Enter or clicks Go, it takes over a minute to return a result.
Meanwhile with my own technician account, a search for the same Keywords returns results in less than 5 seconds. We have tried this on our live server, and on our test server with the same results.
On my own workstation I even opened both FireFox 3.0.7 and IE 6.0 next to each other, he logged into one and I logged into the other, and we preformed the same search for the same keywords, with the same result. To rule out the browsers, we then logged out, and logged back into the other, and again side by side preformed the search, and again received the same results.
I've got no idea why this would be affecting only his account. None of the 6 Helpdesk technicians are experiencing this type of problem, and I haven't heard complains from the remaining 70 technicians in ServiceDesk.
One of our technicians is unable to search in Requests within any acceptable amount of time.
When using the Search in the collapsible menu bar on the side, with Search in: Requests and Enter Keyword, from the time he presses Enter or clicks Go, it takes over a minute to return a result.
Meanwhile with my own technician account, a search for the same Keywords returns results in less than 5 seconds. We have tried this on our live server, and on our test server with the same results.
On my own workstation I even opened both FireFox 3.0.7 and IE 6.0 next to each other, he logged into one and I logged into the other, and we preformed the same search for the same keywords, with the same result. To rule out the browsers, we then logged out, and logged back into the other, and again side by side preformed the search, and again received the same results.
I've got no idea why this would be affecting only his account. None of the 6 Helpdesk technicians are experiencing this type of problem, and I haven't heard complains from the remaining 70 technicians in ServiceDesk.