Query to get Resolved By column For Request.
Version:11027 DB:PGSQL OUTPUT: select wo.WORKORDERID "Request ID", wo.title "Subject", rrs.resolution "Resolution", au.FIRST_NAME "Resolved by" from WorkOrder wo LEFT JOIN RequestResolver rrr ON wo.WORKORDERID=rrr.REQUESTID LEFT JOIN RequestResolution
Upcoming EOL / Behavior changes in Supportcenter Plus 14.0 version
Dear Users Greetings for the day. We are working on the next major version 14.0 with a lot of features. We are bringing more automation , useful features, New API's, behavioral changes along with this release. This thread gives you the consolidated
ManageEngine SupportCenter Plus version 11.0 - Build - 11027 released
Dear User(s) Greetings for the day. We released SupportCenter Plus - 11.0 - Build - 11027. Please refer to the Migration path and the read me available to upgrade your SCP instance. Please do the upgrade only in a test environment first and based on the
Insert Solution in Reply
Hi, We usually have an PDF file att. to our Solutions, and it would be great if att. files would be attateched to the Reply when using the new function "Insert Solution" in the Reply E-mail!
extract request but description is shorten
Hello, i need to extract some requests from Supportcenter. One solution is to do a report and extract by .xls But i have a problem, "description" seems to be shorten with "...". Exemple : in the last request shown there is a picture and so only "..."
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
[Security advisory] V3 API authentication bypass vulnerability in SupportCenter Plus
Hi there, This security advisory addresses the authentication bypass vulnerability for V3 APIs in SupportCenter Plus due to retained credentials in thread-local. This vulnerability affects customers using versions 11022, 11021, and 11020 of SupportCenter
[Security advisory for CVE-2022-35403] Unauthenticated local file disclosure vulnerability in SupportCenter Plus
Hi there, This is a security advisory regarding the unauthenticated local file disclosure vulnerability in inline image handling in SupportCenter Plus, which has been identified and rectified. This affects users of SupportCenter Plus (all editions)
ManageEngine SupportCenter Plus version 11.0 - Build - 11021 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11021. Please refer the Migration path table available here and upgrade to our latest build 11021. Enhancements: SCP-2442: Support for email reply separator in request conversations. Issues
EOL for 32-bit installation of Supportcenter Plus
Dear Users, We would like to inform you that the support for 32-bit installation of Supportcenter Plus will be deprecated from August 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support for 32-bit
Edit Self Service Portal Text for Support Center
I need to know how to edit the "I am facing an issue" and "Report an issue" text? I need to know how to complete remove solutions from being displayed on the self service portal screen.
How to Disable Solutions?...
We have a client that wants the "Solutions" at the top removed once signed into SCP, how can this be accomplished? This one:
Notify support reps on unassigned request update
Is it possible in v11 to notify all support reps (or certain support reps) when an unassigned request is updated? Here's a cut and paste of my ask for this feature (feature id 13090) from 6 years ago... Please don't tell me to use groups... It's not
Bulk edit of assigned Contact
Hi, is there a way you can change a contact on a bulk of tickets?
$RequestLink in email is different then in notification settings...
In the notification rules, my request links to the correct address that is used to get to the portal. In the actual email that is received, it is incorrect and no longer works. This was thoroughly tested prior to launch and every notification email link
ManageEngine SupportCenter Plus version 11.0 - Build - 11020 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11020. Please refer the Migration path table available here and upgrade to our latest build 11020. Enhancements : SCP-2230 : Request additional fields are now supported for configuring
how to restore
Hi, I would like to know how to restore a database from an old version to a new one? We want to recover all our settings from version 8.1 to version 11 ? Thanks
How to update SupportCenter Plus 8 .1.0 (8119) to V11
Hello, Is it possible to update SupportCenter Plus 8 .1.0 (8119) to V11 ? I tried to do update with ManageEngine_SupportCenter_Plus_11_0_0_SP-0_3_0.ppm file, but I have an error message like your version is not compatible or something like that. Is it
version 11 still on very early stages
Hi After working more than 1 month with version 11, I have noticed that this version still in very early stages. For example: Performance application Missing fields on reports Missing options on expired contracts... Of course, I have tickets opened and
Description in time entry as mandatory
Hi, In Self-Service Portal Settings we have an option to enable or disable "Make Time Entry Type mandatory for time entries" Maybe you can deploy the same for the description? "Make Description mandatory for time entries" As a Support Manager, I need
More advanced schedule request
Hi, For default, scheduled request has this options: Could you deploy a more advanced scheduled options? like 1st work week day, or 1st, 2nd,3rd, 4th Monday,... and until when do you want to repeat this scheduled request (end date)... Thanks in adva
MFA with Microsoft Authenticator?
Hi, Is it possible to deploy MFA with Microsoft Authenticator (MA) in a future releases? Working with MA is easiest because in MA App appear Aprove and final Support rep only need to click on Aprove instead of entering the number. Thanks in advance
[Security Advisory] Supportcenter Plus is not affected by CVE-2021-44228
Dear Users, We would like to inform you that Supportcenter Plus is not affected by the recent RCE vulnerability (CVE-2021-44228) reported in the Log4j framework. What is CVE-2021-44228 vulnerability? According to the Apache foundation, the reported
Is SCP 8121 affected by the log4j2 vulnerability?
Is SCP 8121 affected by the log4j2 vulnerability? If so - where the details for remediation?
How to edit the amount of characters available in the Instances Portal when browser is full screen?
Currently if the web browser is not set to full screen it looks like this: you can see all of "FRM Feedback Log" even though the "g" is cut off a bit, no big deal. Once the web browser is set to full screen this is what it looks like: you can no longer
Customize ID autonumeric field
Hi, Always starts to 1, but maybe could be customized by year, month, letters and at the end ### which means 3 characters to create the autonumeric value, in this case from 001 to 999. Thanks in advance
[Security advisory for CVE-2021-44526] Authentication bypass vulnerability in SupportCenter Plus versions up to 11017
Hi there, This security advisory addresses an authentication bypass vulnerability that affects SupportCenter Plus versions up to 11017. Please note that we are noticing exploits of this vulnerability, and we strongly urge all customers using SupportCenter
End of Support for NTLM protocol
Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol in Supportcenter Plus. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in SupportCenter Plus versions 11012 and 11013
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting SupportCenter Plus versions 11012 and 11013. This vulnerability was addressed on September 16, 2021 in versions 11014 and above, and an
[Security advisory] Authentication bypass vulnerability in SupportCenter Plus versions 11012 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in SupportCenter Plus, which has been identified and rectified. Users of SupportCenter Plus (all editions) with version 11012 and
Password expires, and I cannot change it.
When I logon, I get password has expired message and ask to change it. I try change, but I get message "Password cannot be the same than the 3 older ones". It's the first password I had, and I am trying with a completly diferent one. My user and administrator
Feature Request: Business Rule - Notify Account Manager
Good Morning, With the upgrade to v11, it appears that we have lost the ability to configure multiple Notification rules in Business Rules. In v8, we had configured a few rules to notify Account Managers on High Severity issues specifically, and will
ManageEngine SupportCenter Plus 11.0 upgrade demo
Hello everyone, We relaunched SupportCenter Plus last year, equipping it with features that will increase the efficiency of your support staff and help you deal with support requests more promptly. Apart from a brand-new UI, various feature enhancements,
Announcement on Two-factor authentication availability in Supportcenter plus and much more
Dear User(s) Greetings for the day. ManageEngine Supportcenter Plus released Two-factor Authentication (2FA) and much more features along with its 11.0 Version- 11012 build release. Please refer to the Migration path table available here and upgrade to
Contrac Report
Hi team, How are you? I am trying to generate a report showing me the services covered by contract. In the fields available to generate the report, there is no " services covered" field. Can you help me to generate this report? It would not be a problem
Supportcenter Plus 8119 release and Important Update on 11.0 Service pack
Dear Users Greetings for the day. We released Supportcenter Plus (SCP) 8119 today. We are planning to release the SCP 11.0 service pack (PPM) for existing users who are in build less than 8118 (7,8,8.1 versions) to upgrade their instance along with data
Configure Attachment Path
I have issue of configure attachment path, i don't see that in other settings. ERROR LOG: ERROR is[SDeskAttachment] Exception occured while setting value in PreparedStatement for the Column
Default Administrator credentials do not work
Hello, I am trying to evaluate ServiceDesk Pro and have installed it on Ubuntu 20.04. When I run run.sh for the first time and access the page at http://localhost:8080 I am unable to sign in with the default administrator credentials, administrator/administrator
Custom Script to put Focus on a Text Box On Form Load for New Request Form
I want to make the Subject field have focus when clicking the New Request button from a requester/contact point-of-view. This works correctly on the Support Rep's New Request form, but not for the contact's/requester's New Request Form.
Questions and Help.
Friends, hello.
I'm new to SuporteCenterPlus and I have a big mission ahead of me and need help.
In my company I have a SuporteCenterPlus in version 7.9.0 build 7903. Ubuntu 14:04 (YES, VERY OLD)
I am looking to upgrade to a new version of SuporteCenter
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