Is SCP 8121 affected by the log4j2 vulnerability?
Is SCP 8121 affected by the log4j2 vulnerability? If so - where the details for remediation?
How to edit the amount of characters available in the Instances Portal when browser is full screen?
Currently if the web browser is not set to full screen it looks like this: you can see all of "FRM Feedback Log" even though the "g" is cut off a bit, no big deal. Once the web browser is set to full screen this is what it looks like: you can no longer
Customize ID autonumeric field
Hi, Always starts to 1, but maybe could be customized by year, month, letters and at the end ### which means 3 characters to create the autonumeric value, in this case from 001 to 999. Thanks in advance
[Security advisory for CVE-2021-44526] Authentication bypass vulnerability in SupportCenter Plus versions up to 11017
Hi there, This security advisory addresses an authentication bypass vulnerability that affects SupportCenter Plus versions up to 11017. Please note that we are noticing exploits of this vulnerability, and we strongly urge all customers using SupportCenter
End of Support for NTLM protocol
Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol in Supportcenter Plus. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in SupportCenter Plus versions 11012 and 11013
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting SupportCenter Plus versions 11012 and 11013. This vulnerability was addressed on September 16, 2021 in versions 11014 and above, and an
[Security advisory] Authentication bypass vulnerability in SupportCenter Plus versions 11012 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in SupportCenter Plus, which has been identified and rectified. Users of SupportCenter Plus (all editions) with version 11012 and
Password expires, and I cannot change it.
When I logon, I get password has expired message and ask to change it. I try change, but I get message "Password cannot be the same than the 3 older ones". It's the first password I had, and I am trying with a completly diferent one. My user and administrator
Feature Request: Business Rule - Notify Account Manager
Good Morning, With the upgrade to v11, it appears that we have lost the ability to configure multiple Notification rules in Business Rules. In v8, we had configured a few rules to notify Account Managers on High Severity issues specifically, and will
ManageEngine SupportCenter Plus 11.0 upgrade demo
Hello everyone, We relaunched SupportCenter Plus last year, equipping it with features that will increase the efficiency of your support staff and help you deal with support requests more promptly. Apart from a brand-new UI, various feature enhancements,
Announcement on Two-factor authentication availability in Supportcenter plus and much more
Dear User(s) Greetings for the day. ManageEngine Supportcenter Plus released Two-factor Authentication (2FA) and much more features along with its 11.0 Version- 11012 build release. Please refer to the Migration path table available here and upgrade to
Contrac Report
Hi team, How are you? I am trying to generate a report showing me the services covered by contract. In the fields available to generate the report, there is no " services covered" field. Can you help me to generate this report? It would not be a problem
Supportcenter Plus 8119 release and Important Update on 11.0 Service pack
Dear Users Greetings for the day. We released Supportcenter Plus (SCP) 8119 today. We are planning to release the SCP 11.0 service pack (PPM) for existing users who are in build less than 8118 (7,8,8.1 versions) to upgrade their instance along with data
Configure Attachment Path
I have issue of configure attachment path, i don't see that in other settings. ERROR LOG: ERROR is[SDeskAttachment] Exception occured while setting value in PreparedStatement for the Column
Default Administrator credentials do not work
Hello, I am trying to evaluate ServiceDesk Pro and have installed it on Ubuntu 20.04. When I run run.sh for the first time and access the page at http://localhost:8080 I am unable to sign in with the default administrator credentials, administrator/administrator
Custom Script to put Focus on a Text Box On Form Load for New Request Form
I want to make the Subject field have focus when clicking the New Request button from a requester/contact point-of-view. This works correctly on the Support Rep's New Request form, but not for the contact's/requester's New Request Form.
Questions and Help.
Friends, hello.
I'm new to SuporteCenterPlus and I have a big mission ahead of me and need help.
In my company I have a SuporteCenterPlus in version 7.9.0 build 7903. Ubuntu 14:04 (YES, VERY OLD)
I am looking to upgrade to a new version of SuporteCenter
Update on SupportCenter Plus 11.0 (Build 11000) Behavior and API changes
Dear Customers Greetings for the day. We released ManageEngine Supportcenter Plus 11.0 last week. We implemented a lot of features, Lot of search framework is changed, Lot of Mail fetching related framework is changed. Surely, this build will be more
Subaccount
Hi There, I want to add a subaccount under an account. The error is selected subaccount already have subaccounts. But there are none. What should i do?
Can not config Active Directory o Support center
Dear IT Support, I have installed and configured but I always get error message below "FAILURE : Could not enable Active Directory Authentication. Ensure Domain Controller is configured for at least one of the Public Domains". I also configured these steps the same in SDP which works as well In order to see more detail please refer attached files Could you please assist this one Thanks
Need script to change Status based on keyword in Reply
I am hoping someone has a script I can modify that will let me change the Status of a Request to "Closed" based on the keyword "Contacted" from the portal reply. I will gladly offer my help in other areas, but I am not a script writer. I Please feel free
Zoho Reports Integratoin
Afternoon! Can you confirm whether the upgrade to 11.0 will affect the Zoho Reports integration? We have many reports and dashboards authored in Zoho Reports that would be frustrating to rebuild. Thanks
Supportcenter Plus 11.0 Iphone and Android Apps Released
Dear Users Greetings for the day. With the continuation of the Supportcenter Plus 11.0 release, we are working on several tasks to make our users feel better, implementing useful functionalities , better user experience, and more. This time, We are happy to announce the official launch of SupportCenter Plus 11.0 version compatible iPhone and Android Apps, an app that helps businesses deal with customer support on the go, making it a hassle-free experience with a straightforward approach. Why use
Current Support Center Licenses
How is the Licensing going to work if we download the new version. Will our License work or will you re-issue one for the current version. I currently have Build Number 8118. I haven't downloaded or installed the new version yet as I am waiting for some type of time line to see how the upgrade works out? TomS
Presenting the all new SupportCenter Plus 11.0 with billing contracts, request life cycle, live chat, and more
SupportCenter Plus 11.0 is bringing you some exciting feature enhancements and new capabilities, such as billing contracts, field service management with the Google Maps and Zoho Maps integration, Live Chat, and Request Life Cycle. Here's a sneak peek at the latest updates in SupportCenter Plus 11.0: Billing contracts: Create flexible support plans, and charge your customers accordingly. Portal (previously termed Business Units): Create and manage portals for all your business units with a single
SupportCenter Plus version 8.1 - Build - 8115 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8115. Please refer the Migration path table available here and upgrade to our latest build 8115. Issues Fixed list is available here Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. Steps to do the Upgrade is available here You can contact our support at support@supportcenterplus.com for any assistance. Following is the support policy of SupportCenter
Contracts
Hi, is it possible we can add in additional field in contracts? also add more contracts status option?
Report Generation
Hi, i am trying to do custom report with below details : Account RequestID Subject SupportRep Resolution Amount (Total timeSpent) How should i setup the query report?
Linking of MESCP database to MS Power BI
We have need to fetch data from ME SCP database to Microsoft Power BI application. Please help me to provide the steps to proceed. I am functional person, not a technical person /developer. Refer the snapshots attached. You can send invite for remote session also to set up the same.
Create Query report
i want to create a report to include Account/request ID/ Subject / Time Spent and Resolution. Understand that this is only can be done by query report. But how do i know what is the database table for Support Center Plus?
SSL Certificate and incomplete chain Support Center plus
Hello, we configured Support Center plus to use a globalsign wildcard certificate. (pfx-file in config, server.xml modified) The site works fine with SSL, certificate states no errors. But when we check our URL with SSL Labs we only get a B rating because the certificate chain is incomplete. Caused by a missing intermediate cerificate. How can we fix this ? If I check the certificate, certification path is see the root, intermediate and domain certificates without any problem. Kind regards, Infohos
How to properly delete archived reuqests in Support Center Plus
Hello, could you please help me in understanding in how to properly delete archived requests in Support Center Plus? We are using Support Center Plus 7.9.0 Build Number 7942 and MSSQL DB i found the following article in knowledge base, but i'm not totally sure about results after this query executing which variables i need to change in query below? only dates? delete from workorder where dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00') <= convert(varchar,'2010-04-01
Add Followers using API
How to add Followers while Adding Request using API ( Add Operation ). https://www.manageengine.com/products/support-center/help/adminguide/api/api-req-operation.html#addreq
request with timestamp
Hello, I have a problem when requesting my Supportcenter plus with postgresql ( 8.1.0 Build Number 8117 ) I have a bash script to bypass the problem : On linux : #### VARIABLE TIMESTAMP midnight=$(date -d 'today 00:00:00' +"%s") midnight2=$((($midnight) * 1000 )) And then i tried to have all revolved tickets since midnight, today "SELECT count(wo.WORKORDERID) FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser
Adding a new button
I'd like to use something like TamperMonkey to effectively add a button into my SC+ workorder view so that I can quickly update the status of the case (e.g. add a floating div with two buttons, one to set the status to wait for customer, and the other to set it to wait for support). I should in theory be able to use var s = $CS.getValue("STATUS"); to get the current case status once the entire page has loaded, but this is always undefined until I put the case into edit mode, at which point it's
Report and Business Unit
Hi, i've setup 2 business unit with same pool of Support Rep. How to generate report from all Business Unit?
SupportCenter - Forwarding emails doesn't include the entire trail
This is what we get when clicking Forward, whereas on our other Business Units it shows the full email trail.
Feature ID : 15372 - OAuth implementation for EWS connectivity
OAuth implementation for EWS connectivity is in our roadmap
[SupportCenter Plus] Insert images in Notification Templates
Hello Support. A question. Is it possible to insert images into the Notification Templates of the SupportCenter Plus console? Regards, Rafael Vega.
Add to HTML
Hi, I would really like to know how I can add to the Support Center Plus Portal custom HTML Now satuspage we are starting to use allows us to add a litle javascript to utilize in other webbased systems <script src="https://xxxxxxxxxxxxxxxxxx.statuspage.io/embed/script.js"></script> Can we configure this inside SCP or edit a file to accomplish this ?
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