MFA Customization page
Hi!!!! I need to customize MFA page to my company branding. Actually I have this screen. Is it possible to rebranding? If not, could you add as a feature? Best regards
Contract Description field length
Hi! I would like to enter more than 250 caracters on description field. Is it possible? Thanks in advance
Portal customization
Hi! When I click on my icon Portals I have this information: How I can change the indicated logo? Thanks in advance
Layout Personalization Navigation Menu
Hi I would like to change my Navigation Menu top bar to top bar too but SideBar lite, with icons. Thanks
SupportCenter Plus vs. ServiceDesk Plus
Hi, What is the difference between these two programs? It seems to me they are kind of simmilar.
Dashboards
Hi On the dashboards in support centre plus how do I get one that shows all requests logged by support rep. The Requests by Support Rep widget appears to be only showing pending. I need something that shows me how many have been logged per rep regardless of whether they are open, closed or pending etc. Thanks Jackie
[Free webinar] How to design the perfect SLA, SLO and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
ManageEngine Supportcenter Plus - version 14.9 - Build - 14900 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.9 - Build - 14900. Enhancements SCP-7070 : Embed Zia Bot in external websites SCP-7072 : Zia Approval Prediction - Need Clarification SCP-7206 : ChatGPT Integration and more....
bulk close tickets associated with a request life cycle
We have a need to bulk close out over 100 tickets, but all the ticket are associated with a request life cycle. I'm able to close them 100 at a time, but I have to first assign the tickets in bulk, then change the status to In Progress in bulk, then I
support rep status change on login
Is it possible to change the support rep's status to Available when they login to the site? I've noticed that if a support rep changes their status to Offline and logs out, the next time they login they are still Offline. Ideally they would automatically
EOL-of-Life (EOL) Request Sign off API
Dear User(s) Greetings for the day. SupportCenter Plus V1 API for the Request Sign off functionality will be deprecated in the 14900 release. Starting with the 14900 version, access to the V1 API will no longer be supported. Following is the support policy
Add Assistant API from open IA
Hi, I would like to add assistants API from open IA to reply to my customers. Thnaks
5 capabilities every IT team should adopt for survival [Free whitepaper]
Hello there, In an era of unprecedented digital transformation, survival of the fittest has never rung more true. To remain competitive, organizations must adapt to changing trends and adopt AI's diverse capabilities for operational sustainability and
import AD users that are existing contacts
When I try to import a new Active Directory user, the import wizard says the user I'm trying to import is an "Overwritten Record" When I search the global support reps I do not find the imported user. I do see the user under contacts, and they are able
Upcoming Behavior changes in Billing API
Dear Users, Greetings for the day. Please note that there will be changes to field names in the APIs listed below in our upcoming release 14830. Any external products, web clients, scripts, or desktop applications integrated with these APIs will be affected.
What happened to the Support Center Plus Knowledge Base?
Support Center Plus Knowledge Base has disappeared. What happened?
Updated licensing model and cost from SupportCenter Plus build 14700 onwards
Hi there, We are constantly striving to improve our services and make them more efficient and cost-effective for our customers. As a result, effective March 22, 2024, we have updated the pricing for all editions of SupportCenter Plus. This update is effective
API - Get an error in POSTMAN
Hi I'm introducing to use API and I'm testing across Postman and when I put the URL + Technician_key I receive this error: URLhttps://myurl.com/api/v3/contacts?TECHNICIAN_KEY=158BA194-0EEB-48A7-A369-A02F94A0A3D5&format=json used: { "response_status":
ManageEngine Supportcenter Plus - version 14.8 - Build - 14800 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.8 - Build - 14800. Enhancements SCP-6907 : Custom module Support in Advanced Analytics SCP-6929 : Connections Connections is a secure authentication mechanism that facilitate
ManageEngine Supportcenter Plus - End of Support Builds less than 14.3 version (Build 14300)
Dear Customers Greetings for the day. As per the company Support policy , we are stopping support for all builds / versions that are less than 14.3 version - Build - 14300. This is applicable for all users. I request your understanding and upgrade to
ManageEngine Supportcenter Plus - version 14.7 - Build - 14730 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.7 - Build - 14730. Enhancements SCP-6738 : Send job sheets to users via email automatically using business rules, custom triggers, RLC, and timer actions. SCP-6888 : Customize
Why is AD Login on by Default?
Scenario I have 2 Portals that are hosted for clients. 1 we set up on version 11, and upgraded to version 14.6, and works correctly, AD import runs, it imports the users and the users can not sign in until we edit the profile and click the allow login
[API] How to add a conversation through the V3 API?
Hello! I'm trying to integrate the Support Center into our internal project using API v3. Currently, I've encountered an issue. We can retrieve conversations, but we're unable to send a reply to a conversation. How can we achieve this using the API? I'm
[API] How to add a conversation through the V3 API?
Привет! Я пытаюсь интегрировать Центр поддержки в наш внутренний проект с помощью API v3. В настоящее время я столкнулся с проблемой. Мы можем получать разговоры, но не можем отправить ответ на разговор. Как мы можем добиться этого с помощью API? Я получаю
Skip backup on upgrade
Hi, Team, is there any way to skip the backup process when upgrading SCP as we can do it on SDP, editing updMgr.bat? It makes no sense to waste so much time on this when SCP is installed on a VM and we can do a snapshot of it. Thanks.
Time Reports and Entries
In the Request Time Entry under Billing, When I run reports the Time and Costs are combined. I have a Time entry for: (See Attachment) Operational Hours 7 hrs Cost $875.00 Non Operational Hours 15 Minutes Cost $31.25 I have multiple cost for Holiday's,
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
Upgrade Failed
Hi, I am trying to upgrade the system from 11027 to 14000, but there is error. Error Message : Problem occurred during previous patch installation / uninstallation and has not benn reverted to actual state. Hence, the setup becomes inconsistent. Please
Backup Error in SCP
Hi All, I am trying to upgrade the SCP to latest Version. when doing the database backup, there is error and causing the backup failed : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
Backup Error
Hi All, I am trying to upgrade the SCP to latest Version. when doing the database backup, there is error and causing the backup failed : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
Backup Error
Backup ended with error : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
How to keep the Ticket Status when changing Request Template
Hello, When I create a new Request Template, I cannot define the "Status" fiels as "-- select --" in order to keep the previous value. This means that when I change the template of a Ticket, I cannot keep the Ticket Status as it was before. Is there a
Support Rep Changed to 'System' in Tickets
In the old help desk (v8) support representatives were able to email in tickets and the ticket would correctly show as coming form them. Why does the new system change the contact to 'System'? We have support managers that email in/forward in tickets
ManageEngine Supportcenter Plus 2023 Update
Dear Valued Customers, Greetings for the day. As we bid farewell to the old and embrace the new, we wanted to take a moment to express our gratitude for your continued support and partnership throughout the past year. As we step into 2024, we are excited
Default authentication has changed from Local to AD after upgrading to 14.6
The default login authentication (on the login page) has changed from Local Authentication to AD Authentication after upgrading to 14.6 on my installation. I opened a ticket (9448741) on this, but I don't think the support team understands the issue,
Ubuntu automatically start after reboot
Hi how do I configure SupportCenter, installed on Ubuntu 22.04, to start automatically after reboot? THX mame
ManageEngine Supportcenter Plus - version 14.5 - Build - 14507 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14507 (Hotfix release). We also released certain features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade
ManageEngine Supportcenter Plus - version 14.5 - Build - 14504 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14504 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Issues Fixed : SCP - 6318 : Support rep name
Query to get Logged in info of user based on custom date and time
Version : 11027 DB : PGSQL OUTPUT : Query : SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP Address", longtodate(MAX(AaaAccSession.OPENTIME)) "Last Logged In
add button to view tickets from account or contract
Hi, Is it possible to add button to see all tickets from account or contract? I'm explain: I think is very usefull to add this button inside a account name or contract name. I know that we have reports but maybe directly from account or contract name
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