One Seminar Could Change Your Cybersecurity Strategy
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
Multiple DNS to same SDP instance
Sorry - I'll stop asking so many questions soon... Do you know if it is possible to have using both DNS names with our current system In other words we have a sister company that uses SDP on premise. We will likely bring their users to our SDP instance.
Notify a non Technician email address
Is it possible to send a technician notification to a group mailbox when a call is assigned to a Group. At the moment, you can choose technicians who are listed in that group to receive the notifications, but can you also add a generic email address such
Edit Report Design
Doubt. Is there a way to edit the design of the reports? In our environment we are looking to: change colors to the company's institutional colors, change the size of the columns so that we can see the information in a single row center the information
Option to add additional fields in the resolution tab.
Sometimes the technician has to add extra information about a ticket solution, for example: affectation time, if the solution was definitive or temporary, etc. Currently the technician has to enter the details tab, go to the ticket properties and add
Online/offline technicia report
Hi, can anybody tell me is there any way to check whether technician being online manualy changed to offline by button in user profile? Maybe report or sql query with name, last name, login, time from to online, and time from to offline best regards,
You're Invited: Shield NxG 2025 – Cybersecurity Seminar in Your City
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
License Expiration Questions
Hi What happens to the active SDP instance when the License expires? Does it continue to function and we cannot update? Does it shut down after a period of time? I
Report
Is it possible to a report/sql query that shows: Tickets Created Tickets Closed Tickets updated/modified Closed tickets reopened Tickets Open/In Progress For last month
install SDP on ubuntu 22.04.4
background: Fresh ubuntu version 22.04.4 After the OS is installed, just ran below cmd: # sudo apt update && sudo apt upgrade -y # sudo apt install openjdk-11-jdk -y # sudo apt install fonts-dejavu fontconfig # sudo chmod +x ManageEngine_ServiceDesk_Plus.bin
Join us at Shield NxG 2025: IAM and Cybersecurity Seminar, Australia
Hello, We’re pleased to invite you to our upcoming Shield NxG 2025 - an exclusive IAM and Cybersecurity Seminar happening in cities near you. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat
SDP_Test Server Query_wipropari
Hello Team, We are currently working with Wipropari. The customer intends to install ServiceDesk Plus on a test server. Could you please confirm whether the same license used for the production environment can also be applied to this test installation?
Update Missing
Dear Support, the software show us the update 15.1, but when we enter in the website ServiceDesk Plus service pack updates: Steps to upgrade, shows only the update 14980. What's the problem? Thanks
Change Stage Notification Doesn't Send
I was advised that, instead of having notifications littered all over my change workflows, I should just use the stage notifications. Can someone describe to me how to make that works? I cannot make the stage notifications send an email. Yes, the change
Scheduled backup not working
Hello, I migrated a SDP v. 14600 installation on Win server 2012 to a 2019 following the Manage Engine guide. After migration scheduled backup would fail with a Java exception, the mail report contained the suggestion to apply this query: update Task_Input
Set Child Ticket Requester Based on Parent Ticket User Selection
ServiceDesk Plus Enterprise On-Prem 14.9 Build 14960 I'm looking to have a parent ticket with either a dropdown showing a list of users in a custom group (not sure how to auto populate) or use the editor field as the user selection. From this have the
Unable to initDB after fresh installation of 15100
I am new to ServiceDesk Plus and now is evaluating the free on-premium edition. However when I went through the fresh installation on Ubuntu 22.04 with the execution Bin file from official site, chose to use the built-in database, I noticed that the main
API Uuse error
Hi I tested version 14760 for network usage. When I enter the following code in the custom script section, I get an error related to Allow-Origin. $CS.referField("ServiceReq_App_UDF_CHAR2","users",{url:"https://my-api-sever.ir/api/v3/interface"}); error
How to change SDP URL
We have manageengin servicedesk plus how to configure our url from https:\\sdp to https:\\support can someone help i don't want to messed up with the system.
Unable to initDB after fresh installation of 15100
I am new to ServiceDesk Plus and now is evaluating the free on-premium edition. However when I went through the fresh installation on Ubuntu 22.04 with the execution Bin file from official site, chose to use the built-in database, I noticed that the main
Add Text to Rest API Using Script
I would like to modify the text in the Rest API of a ticket. For example, if I have this: "res_602":{ "qstn_text_304":{ "value": "VM1" }, I'd like to change it to show: "res_602":{ "qstn_text_304":{ "value": "VM1" "key": "hostname" }, How can I write
How can a Requester Re-open the Onhold Request Instead of sending Email?
Dear All, Can we allow our Requesters to create a new request by sending an Email, but while replying to an Onhold request through an Email it stays to onhold unless the Requester access the Self Service Portal and Open the request? Regards, Wajahath
Error 1013 - schema is inconsistant 14600 to 14840
Hi , When I want to update from 14600 to 14840, I get this error.
Masterclass 2025: Episode 6 - Master changes and dodge risks with uniquely crafted change workflows (On-premises) [July 31]
Hi there, In the sixth episode of Masterclass 2025, learn how to set up the essential configurations of change management in ServiceDesk Plus. We'll discover how to build change templates for the various change types, craft a visual workflow builder for
Customize self service portal with different sections
Hello, As far as I understand, there's no option present at the moment to add different tabs and sections in the self service portal? Are there possibly some plans to add such a customization? Thanks
Release Manager can´t associate Changes to a Release ticket
I have this issue. A user with the Release's role of "Release Manager is not able to associate Changes tickets to a Release ticket, but my user that has Admin role it is able. What additional role do need a user to be able to make this?
Request to Generate Assigned User and Last Logged-in User Report on Assets
Dear All, Can I have a SQL Report demonstrating the Current Assigned User on the Assets and the Last Logged-in User. We would also like to have Current Assigned User "Reporting To" and, the "Department Name". We would like to have below columns : a) Product
It does not send notifications about the Release if the roles are assigned to the same person who created it
I have this issue. I’ve configured the Release flow to send notifications upon request creation and status changes. However, if I assign any of the release roles to the same person who created it, that person does not receive those notifications. But
How can we set the Status to "Waiting for Requester Response" if a Technician replies on the request?
Dear All, We have created a new Status namely "Waiting for Requester Response" which will stop (pause) the timer on the Request. Now, if a Technician (owner of the request) replies on the Request, Can the request status auto. set to "Waiting for Requester
Request for Asset Report
Dear All, Can we have a SQL Query report related to All Assets with below columns: 1. Asset Name 2. Product Type 3. Assets Status 4. Asset Allocated to (User Name) 5. Asset Allocated to User (Date/Time) 6. Asset Created/Added (Date/Time) Our current built
ServiceDesk doesn't start after upgrade
Hello, I wanted to upgrade ServiceDesk ver. 14970 to the latest version 14980. The app has been backed up succesfully, hovewer the insallation of the new version of ServiceDesk Plus failed. After that, I haven't been able to start ServiceDesk service.
Unassigned requests via API
Hello Folks , I would like to export the data that contains the requests with status open , assigned to a particular group , but technician unassigned. I was trying something like this , but it is not working , please assist. TIA $input_data = @" { "list_info":
[Tips & Tricks] Configure automated responses for after-hours tickets in ServiceDesk Plus
Steps to Configure Automated After-Hours Responses: 1) Setup Operational hours and Holidays: Access ServiceDesk Plus Admin configuration, navigate to Service Desk Configuration and configure Operational hours and Holidays. This ensures the application
Asset Module Questions
Hi We do not currently own the asset module of SDP. Our sister company does own the asset module (on premise also). Question 1 - IMPORT/EXPORT Is it possible to import the sister company's assets into our on premise SDP (if we first purchase and setup
Sending Email From Custom Function With Attachment
Hello, I am trying to send an email from a custom task function within ServiceDesk 14.5 Build 14500 that contains an attachment retrieved from the /attachments/ endpoint. Here is my code as of now: configuration = global_configureAuth(); requestObj =
Working Hours Set Individually by Person
Working ours must be possible to be set individually by technician. The site only option is not enough. The way the Manage Engine do the Working Hours does not fit most of customers in this case, MSP mainly. You have for each individual, different lunch times, different shifts, etc. One Example: Here in Brazil our customer have a 24 hours operation. It has four teams working 6 hours shift each team. The customer SLA is 1 hours, then we have the problem. The SDP group set automatically the ticket
How to Auto. Deploy the Software?
Dear All, We've performed the Integrations with our Service Desk Plus and Unified End-point (UEM) formerly known as Desktop Central. We would like to auto. deploy the Software to our Requester End-points if the request is Approved. Please let me know
How to Display Help Card in Ticket
I'm attempting to create an Incident Template for a large number of requests that will be coming in for a project. There's a list of documentation that I'd like to link and some notes I'd like to give to the technician for each ticket. I've enabled the
Surveys
We are currently using ManageEngine ServiceDesk Plus (please see version details below), and we would like to automatically assign a full satisfaction score (e.g., 5/5) in cases where the end user does not respond to a survey within a specified period
Unable to close tickets using bulk close option
Hi Team, I am trying to close multiple tickets at a time from "Requests" tab. When ever i trying to close a pop up show with below error. Note that in the Closure Rules nothing is set as mandatory during the ticket close/resolve. Please check the below
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