My application is hosted in http link but in notification mail it is coming in https & getting problem to open link
My application is hosted in http link but in notification mail it is coming in https & getting problem to open link My application link is http://s184019f:81 but in mail it coming like below & user getting trouble to open it. https://s184019f:81/WorkOrder.do?woMode=viewWO&woID=1202226
outgoing mail
Sending of notifications doesn't work and we cannot reply to a request. The incoming mail is working fine.
Enter purchase request for services, not assets
I am new to SDP and we are about to go live with purchase and asset management. I cannot figure out how to place a purchase request for items that are not assets such as services. The hard coded workflow seems to want to add everything into assets upon completion of the purchase. Obviously, purchased services are not assets so I do not want to track them as inventory. Am I missing something? I also created a support ticket for this and will close this thread if I get an answer there before getting
Percentage rounding
Hi everyone We recently run some reports but these are calculating at 99% and 101%. We are running ManageEngine ServiceDesk Plus version 9015 Can some tell me if there is a fix for this or is this being worked on as our companies will not except anything other than 100% Thanks
What direction is Servicedesk Plus post 9+ going?
Hello guys, I am wondering: what direction is SDP+ version post 9.x going? Some things seem somewhat troubling: the past year there have been a number of announcements: Advanced System Tools from Servicedesk Plus - 19 days ago Introduction of Purchase Request - 1 month ago Servicedesk Plus UI Revamp: Request Module - 11 months ago Introduction of New Rich Text Editor - 7 months ago Time Spent by Technician - Group for Request - 1 year ago Option for technicians to mark tickets that they are currently
request print preview for requester
When I run a print preview of a request with the account of a requester I have the output shown in attachment, while when I use the account of a technician the report is correct. My version is the 8.2.0 Build 8214.
Special Characters in Business Rules
Aside from the comma "," is there any other special characters that cannot be used in the business rules matching text? I created a business rule that had a bunch of "*" in it that I wanted to match on but instead of filtering out only the intended message, it matched on everything that came in. The action was to close the ticket so everything that came in got closed. We are evaluating so it is not mission critical but I couldn't find any docs or comments on the forum that talked about special characters
API to post new conversation
Dear All: any ideas how I can post the conversation for a request through API? Thank you. ChuSoon
ServiceDesk Plus Service Catalogue Category - 500 error when trying to 'Add Service'
(Asked in respect to ServiceDesk Plus 9008) Apologies if this is covered somewhere else, but I am experiencing a http 500 error trying to 'Add Service' to Business Services in the Service Catalogue. I uploaded the Business Services through the CMDB CI upload and have added the images through the Service Catalogue 'Manage' 'Service Categories' area successfully without errors, but it looks like if I upload them through the CMDB, certain database entries are not getting created that are required
Can't Delete/Edit Product Types
ServiceDesk comes prepopulated with several product types. I can't seem to edit certain aspects of these product types or delete them. For example, we don't inventory our racks because we have so few of them anyway. I want to delete that product type but the checkbox next to it is grayed out. Another example is UPS. We don't have the vast majority of our UPS units on the network so there is no reason for them to be tracked as an IT asset. I am unable to change it to a non-IT asset and I cannot
Custom reports are not saving
I have a few users that are trying to create custom reports and save them. They have full rights to reporting through a custom role I set up but they can't create a folder or file. It says it saved successfully but nothing shows up. Is there a group of rights I am missing?
My Closed Changes
Hi can you advise how I see All my closed changes? when I select this option it doesnt show anything. thanks in advance Marcia
Best practices/suggested use for Changes
Does anyone have suggestions for the best way to use the change module in 9.x. We were doing just fine with the 8.x version but after upgrading last month my development team is really struggling. 1. The stage by stage approval with required comments. I'd love to turn off the requirement to add comments when approving a stage. Comments are only really needed when rejecting. Heck I'd love to turn off this feature totally as we don't use it. It's more complex than is needed for our team.
Deleted Technician is still showing in drop-down list (9.0 Build 9018)
Hi, I've deleted a technician but it is still showing in drop-down list and Dashboard. Anyone can help? I've start/stop DB, restarted SDP. But to no avail. The technician name is almost everywhere despite deleting it via UI.
Remote Control via ServiceDesk Plus
I would like to know whether there is any way we can manage Terminal Service Users (Remote Desktop Users) from SDP? Obviously we can easily manage when a user has a dedicated workstation but a large percentage of our users access the domain via RDP.
Mail Settings
Since my company is more likely will not allow to enable the pop3 settings in Exchange - what did others have done to still use the auto create ticket from email feature? TIA princessissa
Duplicating milestones
Running SDP 8210 enterprise We have a number of projects with identical milestones & rollup tasks within them. I can’t see a way to ‘duplicate’ a project or even copy & paste between projects to save time. Is there a special permission needed for this or is the feature not available? The user has Project manager role. Wayne
Eddit Request
Hi Dear how i can give permission to my technician to edit Resolution and add work log but dont have permission to edit the request how i can give him this permission and how i can creat this role? Best Regards
Graph Enhancement
Hi guys, Been making my way through the reporting area and I like what I see so far! One way I'd like to see it extended would be with the graphs. The stacked Bar Chart is awesome, but it is so small it's impossible to use effectively or present to management. For example, here's a stacked bar chart of our Categories and sub-categories stacked, the idea is perfect, but the readability is what's letting it down. Perhaps I'm doing it wrong? There must be some way of getting the source data across to
REST API for fetching technicians does not seem to work correctly
Hi, As part of a PoC, I have SDP 9.0 Build 9018 installed on my desktop. I'm trying to verify the functionality of REST API to fetch technicians from SDP. It seems the API not working as expected. Here are the steps to reproduce the issue I'm facing. Before starting I have create a Site called 'Chicago' and a support group called 'Software Problems' in Chicago. And I'm using the following URL to fetch the technicians http://localhost:8080/sdpapi/technician/?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=32434842-1E8F-498F-8A32-966836A6247B&INPUT_DATA=<Operation><Details><siteName></siteName><groupid></groupid></Details></Operation>
SERVICE DESK PLUS PASSWORDS RESETS
HELP HERE I have installed the Manage Engine Application successfully.However the following day, all the usernames and passwords i used for my users were said to be incorrect including the default administrator and guest.Please help me to configure the system so that it functions again
Business Rule Action - Change Field Font & Color
Is there a way to change to Font Size & Color based on a field's contents? Example: Field is Urgency, Values can be Low, Medium, High & Urgent. When the value is Urgent. I would like to change the font to Urgent. Thanks
Corrupt attachments
Hello we have a problem with some attachments. Although some files open correctly. Version 9018
Failed to located authority for name
Hi Guys, Our pass-through authentication suddenly stopped working. We now receive a login prompt from Internet Explorer itself asking for our login details on the ServiceDesk server. We can bypass this by pressing cancel, which takes us to the ServiceDesk login page. Looking at the sso logs, I can see this: 2014-06-02 08:39:28: HttpSecurityService: Failed to locate authority for name: <domaincontroller>.<domain>.com Service desk can successfully add the computer account, and search all
Report on first group
Hello, We are looking for a MSSQL query report that returns both the group currently assigned to the request and the group who initially received the request (= first entry point). Example workflow: Group A => Group B => Group A => Group C => Group D The query should return: current group = Group D first group = Group A (not Group C because that is the previous group, not the first group) Who has a suggestion? Best regards, Demetrius
Advanced System Tools from ServiceDesk Plus
We are pleased to announce the availability of Tools add-on for ServiceDesk Plus What exactly this tool does? This tool will help perform scheduled planned maintenance actions from a central location to prevent breakdowns and failures of enterprise systems. This tools will consists of features such as: Remote Control to manage systems Wake-On- Lan to boot systems when it is required Remote Shut down to save power consumption Announcement, to announce any information, which is essential to keep users
Which to upgrade first - MYSQL to MSSQL(2008) or Version 8.123 to 8.207
Hi, as the subject line states, we are currently using MYSQL and are on version 8.123 I wish to upgrade to MSSQL, version 2008 fromMySQL. We tried this previously and the application stopped working. It would give us the "Opening Application Layer..........." error message, and would not progress any further. At the time, we reverted back to MySQL and continued on. (We hadn't any data on at this point, so just did a reinstall). I now wish to upgrade the product from Version 8.123 to the
Need an asset reconcile report
Hello, I'm looking to create a report that will list assets with duplicate service Tags so we can go through and complete the reconciliation. We are using SDP 9_9017 and MSSQL. I didn't see a way in the report wizard to create this. Thanks, Robert
Resolution Spell-check and Image Insert
When you are creating an Incident, the toolbar in the Resolution field is lacking the Insert Image button and the Spell-check button. These buttons are present in the Description field. Once the ticket is created, you can go into the Resolution tab and hit Edit, and the buttons will show up there. But again, if you are editing an existing ticket, the buttons are not present in the Resolution field below the description. Is it possible to get these buttons added to the Resolution field in the
Incident Template Categories
Hi All, I want to ask a question, Is it possible for us to configure/create templates with template categories / divide them according to Sites. Because right now I have 5 sites and I must create 5 different templates for just one form/case. Regards, Angga.
Incident Template Categories
Hi All, I want to ask a question about this picture Is it possible for us to configure/create templates with template categories / divide them according to Sites. Because right now I have 5 sites and I must create 5 different templates for just one form/case. Regards, Angga.
Consulting Services for SD Configuration
Has anyone in this group used a consulting service to configure\customize their ServiceDesk product? Our company is looking to build out a Service Catalog with custom forms and workflow for the requests. We also wanted to look at working integration between SD and third party applications, such as PeopleSoft. Thanks, Dave
Task templates
When setting up new task templates we can only choose from the default sites group list. Is this by design?
Edit a Change
Hi, I am and administrator and am unable to Edit a Change Request. please can you advice how this is done Kind regards marcia
Backup Failing
We are receiving this error when trying to backup. We are using SDP version 9.0 and using MSSQL. Any assistance is appreciated. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.util.zip.ZipException: ZIP file must have at least one entry at java.util.zip.ZipOutputStream.finish(Unknown
Nested asset groups??
Is it possible to have nested asset groups? For example, I'd like to have one parent group called XYZ, and in that group have various other groups: workstations, printers, routers, AP's etc. Thanks Darrell
Module provided in the request is not supported
Hi, We are evaluating the use of the REST API. I have downloaded the Standard Edition and when I attempt to access the following URL: http://<myip>:8080/sdpapi/techician/?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=xyz The response is: <operation name="GET_ALL"> <result> <status> Failed </status> <message> Module provided in the request is not supported. </message> </result> </operation> It appears as though the API is available in the Standard Edition as per: http://www.manageengine.com/products/service-desk/sdp-editions.html
Is groupId unique across all sites or only within a single site?
Hi, I have noticed it is possible to send a URL of: http://10.10.2.52:8080/sdpapi/technician?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXX&INPUT_DATA=<Details><siteName></siteName><groupid>4</groupid></Details> i.e. without specifying a siteName. Does ServiceDesk plus use the same groupId for different sites? Or are they likely to be unique across the entire installation? For example: Melbourne hardware = 4 Melbourne software = 5 (Re-used group ids for different site) Perth hardware = 4 Perth software
Requester wants to see all requests in department
Hi, Is it possible to set so that a requester can see all requests from own department between all sites? I have tried to set view all for department but it only have impact on the department for the own site.
Mutlicustomer based setup
Hi, We are happy users of Servicedesk Pro for a couple of years now. We are building Servicedesk Pro up from scratch again to align it better with our business needs. One of our needs is a way to set it up for multible customers. What is the best approach to do so? We would like to set it up so that we can focus incomming incidents or servicerequests to users from customers. Do I need to use sites? Or groups? Secondly, those incomming incidents and requests need to be assigned to departments within
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