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We have an issue when we zoom out, web page is not fit with screen. ServiceDesk Plus Latest Version: 14.7 Build 14700
How can we restrict Technician to assign Schedule End Date on Task less than Schedule End Date assigned on the Change Request?
Dear All, While creating a Change Request we've set the Scheduled Start and Scheduled End for 1 Month but while creating a Task manually under the Implementation Stage of the Change Request we can able to set the Schedule End above 1 Month from the actual
CMDB API Get All Asset CI Details using criteria
I am trying to invoke the 'Get All Asset CI Details using criteria' operation through your API panel using your XML from your manual, but I am receiving an error shown in the screenshot. What am I doing wrong?
Get the pvc keychain custom patches
At our PVC Patches company, we offer the best pvc keychain custom patches, hat patches, label patches, morale patches, and many other kinds of patches. PVC keychains are an excellent means of promoting your brand, company, and events. Each PVC keychain
Custom function works when using "save and test" but not when executed by a custom schedule
I imagine this is due to my limited understanding of the Deluge scripting, but I cannot find anything about why this may be happening. I have a custom script (pasted below) that takes in a report. The report is just any ticket for a departing employee
Custom function to insert request based on schedule
Hello, I am trying to create a custom function that will generate a request ticket based on a fixed schedule. I have searched the forums and online, but have had no luck finding a custom function related to what I am trying to do. If anyone has an example
User groups allowed to view tickets
In the user settings, there is a ticket visibility option. Is it possible to implement this option for a group of users?
Add "user groups" as an option in the share request menu, or add "group Allowed to View" option in the user group section
Our ticket system is used by multiple departments. We want certain tickets to be viewable by people that may be under different departments. The only way to do this currently is by sharing the ticket, however manually selecting all the applicable departments,
Only displaying relevant solutions AND allow more filters for User Groups
I'd like the option of limiting the view of the solutions for end users to those the user requires. For example, not everyone has access to all the services in the service catalog, and so I'd like to reduce the number of false hits by removing these items from their view. I've been able to do this up until this point for services deployed to a site by creating a user group for the service and then applying a site filter, but this only works for the smaller services (as I have many sites). Once solution
Ability to display MultiSelect and MultiCheck fields in Request List.
If an Additional Field is a "Multi Select" type (regardless whether Multi Select or Check Box sub-type), then in the Request List it is not available as a column to be displayed. Please make this available, even if just read-only. Thank you.
Service Request field dropdown reference a list of departments
Hello all Trying to create a field called Departments and it be auto populated by the list of departments that get imported from AD on my requester. Any ideas? I'm assuming it would be a script I put in the rules but I'm not sure what the script would be
Report on year to Date Open Tickets by Age to include Status
Trying to identify if this query is including tickets in an Open status. Looking to identify any that are in Resolution or Closed status: select wo.WORKORDERID"Request ID", qd.QUEUENAME "Group", aau.FIRST_NAME "Requester", wo.TITLE "Subject", ti.FIRST_NAME
Trigger task on date in field
Hello, I am trying to improve our offboarding functionality. My problem is very similar to what Matthew is describing: Trigger Task on Evective Date (manageengine.com) To summarize: I have a form for offboarding and this form contains an additional field
Script to add custom field text to subject line
We have a trigger setup to send an email to non IT people when a New Hire is brought on. I created a form rule to add the employee name to the Subject line. the script is below /*Set subject line from employee name*/ var subtext=" New Hire Request: ";
Logons using Smart Cards
My organization just started requiring smart card logans to the domain. SD had been set up using user ID's/passwords that were synchronized with Active Directory. Now, with the smart card lagon requirement users cannot use their old domain user ID's and passwords to access the SD portal. I do not want to set up passwords for 400+ user accounts in ServiceDesk. Is there a way to configure ServiceDesk to identify the user via their smart card lagon (through Active Directory) and not be prompted with
Problem in loading field while editing a request life cycle
Hello friends, When I want to create or edit a request lifecycle and make some fields mandatory or optional in a transaction, there are no fields to select. In addition, it is not possible to create a custom request filter on the requests page, and nothing
Abnormal interaction between SPD and ADM
We use ADM on SPD to manage the connection, and we have also configured ADM. However, when jumping, the situation prompts as shown below. Is this an issue with SDP or ADM.
Access Token not found
Hi Guys m trying to configure o365 oath for manage engine service desk plus for some reason its giving me below error following below wiki.Anyone can guide ? https://help.servicedeskplus.com/configure-azure-as-authentication-server
Problem with UDF Sending Using API
I'm unable to send UDF values using the REST API, UDF Fields added see the attachment, API Request Body: { "request": { "subject": "subject", "description": "desc", "requester": { "id": "4503", "name": "API" }, "udf_fields": { "udf_sline_301": "Ahmed
Mail Fetching using Microsoft Graph
Hello, I have SDP product latest version, and i want to configure mail server settings on it. I have office 365 subscription. But i cannot configure the mail server settings & fetching properly From my side, i created registered app on azure portal but
Auto assign incident/request approvers
We've created a special subcategory for requests/incidents. Any incident that uses this subcategory needs to be approved by specific individuals before it can be closed. We're using SDP 8112. Is this possible? I saw where I can manually add approvers, but this will get cumbersome quickly, and people could forget to assign the approvers. Thanks!
Active Directory picture synchronized in ServiceDesk Plus?
Hi Everyone, We want our users' profile photos to be synchronized from Active Directory. Is there such a feature?
How to create Multiple Child Requests from a Parent Request?
Dear All, How can we auto. create three (3) child requests once a Parent request is Raised? We would like to auto. create those child requests which will be assigned to the specific Templates, Group, Technician and has its own SLA defined and those child
[Free webinar] Reduce service desk expenses in five quick steps
Hi there, Cost reduction strategies involve time-consuming plans, and often fail to curb IT expenses effectively. Discover five immediate steps you can take to optimize service desk expenses, while improving service desk efficiency and productivity. Join
[SD-84669] Focus of window gets lost due to auto save
Hello When we for example write a long reply to a message, the system does an auto save of what we are writing after some time. Every time this happens, the focus of the window gets lost and without clicking again on the window, we can not continue writing.
Reassigned a scanned product to another product type.
Dear all, I have created a Product Type named "Laptop" and I reassigned the product (which was scanned devices) to this Product type. The scan no longer works. Does that mean that we can't move a product "scanned" to another Product type?
Maintenance Tasks Failed to Generate
Hi, I have 10 maintenance tasks that automatic generate every day. In the last week they randomly fail to generate.
Add ''Part No.'' of the product in a report
Hello SDP, I would like to create a report and add a column which will list the ''Part No.'' field of the product located in the Asset Management - Product. I cannot figure out how to do it The query of a basic tabular report as in the attachment + the
Users generated with LDAP or AD
Hello SDP community, Is that correct to say that when we import users to SDP through AD or LDAP it will also generate Department CIs? If that's true. Is there a way to avoid the departments to be generated as CI but only as attrbute? If that's wrong,
Announcement statistics
Hi, Is there a way to get a list of the requesters and technicians that clicked on an announcement? Regards, Gino
Why Task Owner gets Empty once the Owner is Removed as Technician?
Dear All, I've noticed that If I've removed a Technician who was assigned and resolved some Tasks (as owner) previously, the owner field of the Task gets empty. Regards, Wajahath Farooq
Creating a new request via URL
I am trying to create a new request and pass data to it while using this. I am unsure what the proper formatting of the url. to start what would our URL be to creat a new request without data then what would it be to pass the data through? something like
Mail to ticket
Hi everyone, I'm starting to play with the Service Desk Plus, by configuring the Mail to Ticket I can verify that every email that arrives generates an incident. I would need to know how to be able to use some configuration or script, to move the flag
How to Hide "Submit for Approval" option?
Dear All, Please let us know, how can we hide "Submit for Approval" option under the Action dropdown? Regards, Wajahath Farooq
REPORTS WITH NO DATA
Is there a way to prevent the scheduler from sending reports when there is no data? Our managers only want the reports when there is data. There should be some way to skip sending it when there is no data.
Problem in Technicians picking the ticket
We have installed free edition of Servicedesk plus and configuring it. In technician login they are not able to pick up the tickets. Is this feature restricted in Free edition. If not, pls. help in enabling this feature.
How to make Notes Mandatory on Service Request while setting the Status to onhold?
Dear All, Is it possible to make the Notes Mandatory for the Technician (During Edit) on Service Request only when the Technician is Setting the Status Manually to onhold? Please note, we don't want to make Notes mandatory while we are sending the request
Revoking the service pack for build 14610
Dear users, We have revoked the service pack and installation file for build 14610 from our website as customers using ServiceDesk Plus connected to MSSQL server in their environment have reported issues due to inconsistent connectivity with the database
SD Plus v14620
I saw 14620 is available but can't install this one. On attempting to install this on test instance on v14500 I received the below on linux installation using postgresql. This was not a problem with patch v14610. The certificate already exists. I tried
Track email transfer
Hello support team, We have received an email to our support email address, which we later did not find in the Service Desk incident queue. Is there a log in Service Desk Plus in which the incoming mails are processed into tickets? I only wanna know if
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