set Change to "Completed" at "Implementation" stage by "Implementer" who does not have the Change Manager or Change Approver role
Hi all, we currently have "Implementers" of Changes who are unable to set changes to Completed at the Implementation stage. the knowledge base here https://www.manageengine.com/products/service-desk-msp/help/adminguide/change/implementation/move_change_im.html
Mot avec caractère spéciaux et accent
Bonjour à tous, Nous avons importé des données via fichier csv sur la base de données actifs de servicedesk plus. Nous avons créé un champ et lorsqu'on importe le fichier, les mots avec accent et caractères spéciaux ne s'affichent pas normalement comme
Ajout tâche dans projet par un team member
Bonjour à tous, Nous avons créé un projet sous servicedesk plus, c'est un chef de projet qui l'a créé. Actuellement, le chef de projet a changé et le développeur qui est dans le projet souhaite pouvoir créé des tâche dans le projet. Avant c'est le chef
Converting Last Agent Scan to Date/Time - SQL
I have tried all of these and the last scan date shows as 1970... what am i doing wrong? SELECT [WORKSTATIONID], [LASTAGENTSCANTIME], DATEADD(ms, ServiceDesk.dbo.SystemInfo.LASTAGENTSCANTIME / 86400000, ServiceDesk.dbo.SystemInfo.LASTAGENTSCANTIME / 86400000
On Form Submit Rule Query - Duplication
Hi, I have a On Form Submit Execute Script rule to update the ticket description. However when the Requester is submitting the ticket it appears to apply it twice, the initial and then again after it's shown the Suggestions pop up. This duplicates the
Request View Export not working
Since upgrade to 14760, unable to Export the Request view If you go to Requests - Actions - Export Requests, even if the queue view criteria has 49 requests the csv export shows error 'No data available to generate the report for the given criteria ...'
"User does not have sufficient privilege" Error While logging
Greetings, It has been a few months since i see an error related to privilege and I do not know how to fix it. So to elaborate, whenever a user logins to Service Desk (Service Catalog) and wants to submit either request or Incident. an error pops up and
Notify requester when technician is absent
Hello We would like to notify the user, if they follow up a ticket with a reply, that the technician is absent, if the technician is marked on-leave in the scheduler. We can do this through Notification Custom Triggers, but the option to select if technician
Création de champ dans Actifs
Bonjour, Nous souhaiterions savoir comment créer des champs pour les types d'actifs sur servicedesk plus, Par exemple dans Network, ajouter d'autres champs comme "opérateur". Nous avons créeé les champs ici mais ils ne s'affichent pas dans les champs
Error upgrading from 14830 to 14840
I am having trouble upgrading from build 14830 to 14840. Each time I use the service pack ppm, it doesn't go past the database backup. I have to reinstall 14830 and restore from the backup. This has happened twice now. I can upload the logs needed. The
Allow normal agents to access the end-user portal
It would be helpful if normal agents could access the end-user portal in the same way a normal user does, so they can review templates, check the end-user experience, see solutions, etc. Just needs a menu option or button somewhere on the agent screens
Searching with barcodes in Assets?
It seems like assets doensn't search the Barcode-field and only searches for Name. If I generate a barcode it sets the name and the barcode to the same value. Why even have the Barcode field if I can't search for it?
Tâche obligatoire avant résolution ticket
Bonjour à tous, Nous souhaiterions savoir s'il vous plaît, s'il est possible sur servicedesk d'obliger les techniciens à ajouter des tâches avant de modifier l'atat d'une demande en "Résolue"? Donc il ne peut pas modifier l'état s'il n'y a pas de tâche
Show All Assets Inside Drop Down Box of Request Details View
Whenever a requester is selected when filling out a request template, and then you go into the assets list right under it, you have to check a box "Show All Assets". I want this field to already show all assets automatically without having to check that
Map "Reporting to" field to Head Department during import users from Active Directory
Hi, I want to get and set Head Department automatically during import users from AD. I think if you map "reporting to" to head department or other organization role, my problem solved. I think it's very good to prevent update manually and store old data and prevent from mistake workflow in request catalog. Thanks
Modifier champ dans modèle de tâche
Bonjour à tous, Nous avons eu un souci sur le modèle de tâche sur servicedesk plus, en fait le cahmp coût supplémentaire est devenu obligatoire lorsqu'on remplie le modèle comme le montre l'image ci-dessous, nous souhaiterions savoir où est ce que nous
Limit request status to specific groups
Is there a way to limit certain request statuses to specific groups? For example, one group needs a status of "Awaiting Invoice Payment"; however, other groups have no need for this. To avoid using the wrong ticket status while also keeping the status
Статус "Отменён"
Уважаемая техническая поддержка, доброго дня. Вопрос, можно ли настроить SDP так, чтобы при выборе статуса "Отменён" закрывались или отменялись задачи внутри заявки? Заранее спасибо!
Cycle de vie : La version publiée ne peut pas être modifiée
Bonjour, Nous souhaiterions modifier un cycle de vie et nous avons ajouter le défault request dans les modèles associés. Mais là, nous ne pouvosn plus modifier ou désactiver la règle de cyccle de vie. Il y a une erreur : La version publiée ne peut pas
Gestion congé
Bonjour à tous, je souhaiterais savoir comment on peut faire une demande et plannificationd e congé sur servicedesk plus s'il vous plaît? De mon côté, je ne vois que les types de congé. Cordialement,
Ajout menu "Tâches" dans maintenance
Bonjour, Nous souhaiterions savoir comment ajouter un menu "Tâches" dans le menu Maintenance de servicedesk plus afin que les techniciens puissent ajouter des tâches dans les demandes Maintenance. Exemple sur la photo ci-dessous : Si quelqu'un a déjà
Remplir champ actif lors de la résolution d'une demande
Bonjour à tous, Nous souhaiterions obliger les techniciens à remplir les actifs concernés quand il modifie l'état d'une demande en "Résolue", donc l'éat ne change pas si l'actif n'est pas rempli. Voici la configuration que j'ai fait mais ne marche pas
Template - Move input from Resource Info to Description
I would like to take the answers from Resource Info that the end user inputs into a template/form and use it to fill the description field. Is this something I can accomplish with a custom script, perhaps using the CS.dataStore.get and CS.dataStore.set
Failed upgrade from 13000 to 14205
Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
How to change On-Behalf-Of in active request?
Requesters sometimes enter incorrect On-Behalf-Of recipients in requests, or it needs to be changed for another reason. This in however not available to edit, greyed out. Is there a way to change the On-behalf-Of user once the request is initially g
Make some changes in the account.
Hello, I have a Standard free license and I am the last survivor of the company and I would like to change logos and delete users. I have not admin rights to do it. After contacting your patners support I have to rise the ticket here. How can get admin
Email Id's to notify not working on client side
Greetings, I have been having a problem regarding a field called Email Id's to notify which is really odd. I have implemented this field on requester side and whenever a requester clicks on it, no emails are shown and an error message which says " Loading
Rotate the logon background image from a list
Hi, a customer wish, if possible, to pick a random background image from a list. I've found this script and customized: <script> const images = [ 'url("/custom/login/Sfondo-bottiglia.jpg")', 'url("/custom/login/DJI_0585_small.jpg")', ]; // Function to
URL configured to access 30 requests within 1 minutes was violated by ...
Bonjour à tous, Nous avons reçu cette notification sur servicedesk plus : URL configured to access 30 requests within 1 minutes was violated by technician1.. URL configured to access 60 requests within 1 minutes was violated by technician2.. Cela veur
Get Lookup Field and update Description Field
Hello, I'm trying to update the description field using this script on Field Change: // Retrieve initial values of fields var employee_name = $CS.getValue("ServiceReq_User_UDF_CHAR1"); var responsible = $CS.getValue("WorkOrder_Fields_UDF_CHAR4"); var
Task Approver(s)
Hola, buenas tardes, Estamos utilizando la solución Service Desk Plus Cloud y estamos buscando configurar el sistema para que las tareas de una solicitud solo se asignen a los equipos de los técnicos una vez que la solicitud haya sido aprobada. De lo
Setup Mail Fetching alerts when more than 1
Hello We are using Servicedesk Plus version 14750. We are looking at trying to implement something that will let us know if the mail fetching count is ever above a certain number, say 5 as an example as recently we have had some issues with certain emails
Servivedesk Plus and Microsoft Copilot
Hi! Are there any plans to build an agent to bring Servicedesk Plus into Copilot for Microsoft 365?
Solution keywords?
What is the use case for the Solution "Keywords" field? It does not work with searches, so I am not sure of the purpose.
[SDF-72561] API for add dependency to request
Hi, I want to add dependency to request, but I didn't find it. Do you have any document to do it? SDP v11.2.07 DB: MS SQL Thanks for helping
ServiceDesk Plus Project Management Tracking Issues and Decisions
It would be useful for us to track barriers, issues and decisions holding up projects, as well as risks as in a risk register. As a workaround, we created two task types Issues and Decisions using comments primarily for Issue resolution and and point
Rôle utilisateur -> technicien SDGuest
Bonjour à tous, Pour pouvoir utiliser le planificateur de congé, nous souhaiterions changer les simples utilisateurs en technicien mais avec un accès restreint sans les mentions marqué en jaune dans l'image ci-dessous. L'idée c'est laisser les collaborateurs
Modification technicien en utilisateur
Bonjour, Nous souhaiterions savoir si on peut modifier un technicien en utilisateur simple. Nous avosn fait un test sur un utilisateur et on ne peut plus le remettre en utilisateur simple.
Problem list doesn't use the entire screen like Request does
Problem Request
Maintenance Report with template field information
Hi, Team, A customer of mine needs a report with information on some of the maintenance template fields already filled. I can get a report with the title, next scheduled time, requester, category, and subcategory, among other fields. I also need to add
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