On-Behalf-Of approver
Hi, Team, If one has "Auto-approve requests when the requester is the approver" as "Yes" and a requester uses the on-behalf-of field with someone who approves the request, the request will be automatically approved. This situation can be seen as a lack
how to set automatically : Task_ACTUALENDTIME = Task_ACTUALSTARTTIME + estimatedeffort
Hello, We want to automatically set the actual end time of the field on the task based on the calculation below: Actual End Date = Actual Start Date + Estimated Work (Task_ACTUALENDTIME = Task_ACTUALSTARTTIME + estimatedeffort) I think this can be done
GET API response (result) doesn't show all requests
Dear All, We are using the GET API to view all the requests but the response doesn’t show all the requests. Regards, Wajahath Farooq
How to Fetch all request through GET API specific to the Requester?
Dear All, How can we fetch all requests (specific requester) through GET API based on the "Requester.Email" or "Requester.LoginID"? Please let us know the search criteria (input_data). Regards, Wajahath Farooq
How to find Postgres Database Password
Hello, I'm attempting to up the security of our ServiceDesk, and one of the recommended measures is to change the Postgres Database default password. When I selected the security measure, I was redirected to this link - https://help.servicedeskplus.com/change-postgres-user-password.
Quick Button for 1-Min 3-min 5-min 10-min 15-min worklog entry
Hello Team, Does anyone have a way to make a button or action that will allow us to quickly add a timestamp of a fixed amount to a ticket? Our team is ultra-efficient (if I do say so, myself), but we are looking to shave seconds and "clicks" off the support
Auto Assign a ticket based on a incoming email and using a specific keyword in the Subject Line
Hi team- I'm trying to auto assign a ticket to a technician that comes in via email has a specific keyword in the subject line. This ticket will go to only one specific technician, and not the entire team. Has and what has anyone had luck with this? If
Extract all requests/changes in .csv
Hi, greentings We need to extract a complete report of all requests and changes registered in the on-premise SDP What is the recommended procedure?
Masterclass 2025: Episode 2 - Reimagining your service delivery operation to deliver best-in-class service experience [Mar 27]
Hi there, We are excited to invite you and your team to the second episode of Masterclass 2025. We will discuss the step-by-step procedure to design, implement, and manage a powerful service delivery model to cater to your organization's service needs.
Service Desk Upgrade from 14750 to 14840
Hello i have issue on service desk upgrade from 14750 to 14840.The upgrade went well at the start but in the end just a pop-up message say problem in pre-validation. Can anyone help me resolve this?
Looking for how to see the time tickets are in a specific request status on closed tickets for each month to compare data over time.
Hello, I am trying to see how I can run a report on all tickets that were created in a specific month, such as January 1-January 31st. I'd like to be able to get the average time those tickets were sitting in a specific status, such as "on hold", or "awaiting
Notification Action Email Template Location
I could have sworn I saw a location where the email templates for notification actions were kept. Did I imagine this? What I'm talking about are the email templates that can be created for Admin > Automation > Custom Triggers > Notification Action > Edit.
Can the survey be added on the Close screen?
I would like to have the users give their survey response on close so we can have a better response rate on surveys.
Translation File
Hi, I wanted to translate arabic to farsi. i know there is a option from gui but it takes so much time. where is the arabic translated file so i can translate it more quickly?
login form translation
hi 1- how can i translate login form? 2- how can i disable admin and guest login banner from login form?
What table is Site Manager located in?
Hello - I have MSSQL and I'm looking for the tables that contains the Site Manager value?
Configuration is set as NOT to receive email from new email addresses
Hello. we have noticed that some external emails (not all) are not generating tickets. We have checked system logs and there are numerous events like below. However, our mail server settings do not have this setting ticked. Is there another section in
Endpoint Central: free edition installation
Hi, Team, A customer of mine wants the Endpoint Central agents just for inventory purposes on SDP. Can we install the Endpoint Central on a dedicated server or does it need to be installed on the SDP server? Thanks
Hide stages from stageslist within a change
Hi, I'm trying to apply a script that hides a specific stage (e.g. the UAT stage) from the stages list within the change view (see attachment). I just wrote a tiny JS script to accomplish the task: var stagesList = document.getElementById("stagesList");
Assets - Additional fields - I would like to create additional fields that are specific to product types
Problem example I have mobile phone assets, they have a product type of "Mobile phone". They have an attribute of SSN number, so I have created an additional field called "SSN number". This additional fields is applied to all assets, so I now when I open
Scheduled Reports page not loading
Hello, Scheduled Reports page not loading. We have seen it in previous versions, and today we updated to 14.9.40, and the issue is the same.
Add approver automatically after editing the request
We have a product delivery process that requires three managers to approve in the first step. After approval, the request goes to the technician and he prepares the product, but at this stage, the security manager also needs to approve the release of
Connecting my Widget to Azure Function app
Hello, I am trying to connect my SDP to few azure function apps that i have created in order to automate some off boarding processes liek disable account in AAD - remove licneses - convert mailbox to shared mailbox etc... SO i created a widget where users
"Both first response and SLA violated"
Hi All, Is there a way of marking the ticket as responded to without having to add a note? I looked for an option under the "Actions" menu but couldn't see one there. Thanks!
How to set Criteria for last update or comment greater than 10 days
how I can create a rule in the Service desk plus to send an email when status is equal "CustomerAction" AND last update or comment greater than 10 days? I saw the option to set the status, however I could no set the sencond condition for inactive over
How to: Azure Open AI Instead of ChatGPT integration (on-premise)
Hi, Some time ago i reached out to Servicedesk Plus support to ask if it was possible to use Azure Open AI instead of ChatGPT for the ChatGPT integration. They would look into it, but i feared it might take a while for them to develop. So i started making
Anyone using ServiceDesk Plus for Finance and running basic expense reports through application?
Our Finance department currently uses the application for processing requests, but we're moving them to their own instance and I'm wondering if anyone has utilized the application for something like processing basic expense report data?
Report column not available in summary
I must report mileage in my client worklog report but although the Mileage field (added as additional field) is not available in summary. Report was added in Custom / worklog module.
SDP Asset page completely blank
When I try to go to the Asset page while signed in as my account (SDAdmin permissions) I get a completely blank page. I have let it sit for over half an hour before and it doesn't ever load. I can view them on the Android and iOS apps, but across devices
Wie lassen sich ManageEngine-Anwendungen in SAP-Lösungen für ein zentralisiertes IT-Management integrieren?
Hallo zusammen, Ich untersuche derzeit die Integration von ManageEngine-Anwendungen mit SAP-Losungen, um das zentralisierte IT-Management in meiner Organisation zu verbessern. Unsere Abhängigkeit von SAP für ERP und andere kritische Geschäftsprozesse
Change Request ID sequence
I ran query: update workorder set WORKORDERID = 1650 where WORKORDERID = (select max(WORKORDERID) from workorder); But getting this as a return: ERROR: update or delete on table "workorder" violates foreign key constraint "requestresolver_fk1" on table
Update / change Request ID sequence
I ran query: update workorder set WORKORDERID = 1650 where WORKORDERID = (select max(WORKORDERID) from workorder); But getting this as a return: ERROR: update or delete on table "workorder" violates foreign key constraint "requestresolver_fk1" on table
Change Request and Worklog ID sequence
Good morning Community, I would like to change Request and Worklog ID sequence: Request ID from 1 to 1635 Worklog ID from 1 to 3246 SDP On-Prem 1409 w/ PGSQL
Alert: Users of 14900 build
Alert on an issue that is present in 14900. Upgrade to this build to be stopped. Dear Users, Prior to build 14900, Additional Fields were stored in tables Workorder_Fields and Workorder_Multi_Fields,ServiceReq_id with values of picklist and multi select
-DSkipForcedBackUp_14840=true is ignored
I'm upgrading from 14840 to 14930 but the flag -DSkipForcedBackUp_14840=true is ignored and I can't skip the backup step. I've cheked UpdMgr.bat before and after I started the upgrade and the line is there copied from the website. I've restarted the update
Error importing SSL certificate
Hello, We are having an issue regarding the import of an SSL Certificate, as we load the .crt file and the .key we get the following message. The error happens as it is “Extracting the data from the loaded files”, it doesn't say anything that we can try
What is considered 'Inactivity' within Service Desk Plus
We want to lower our inactivity timer within Service Desk Plus it's currently set to 6 hours. Great for Admins horrible for end users who change networks and don't sign out of their sessions. We want to know what is considered inactivity within service
Cannot delete items from IT Assets list
Hi, I have error Cannot delete assets because UEM Product is unreachable, and some/all of the assets have UEM Product agents. when i want to delete data laptop in IT Asset.
SSO stopped after upgrade
Hi, Im having a problem with SSO (AD). This was working perfectly fine before upgrade then stopped working after the upgrade. current verioisn : 14.6 Build 14600
Problème de liaison entre un formulaire et un déclencheur
Bonjour, j'ai créer un formulaire personalisé,un déclencheur et un webhook dans mon environnement servicedesk Plus. j'ai relié mon déclencheur au webhook conserner sans problème et maintenant j'ai le problème de liaison de mon formulaire et le déclencheur
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