Changes Remove "Stages"?
This there any way to remove or at least mitigate the stages section on the left of a change? It seems like a lot of unnecessary information for what me and my team is trying to do.
Email Support Group when Request has been assigned
Our support group receives an email notification when the request is assigned. Looking for a way to email the support group when a ticket is assigned to a technician so that the rest of the group is advised that the request has been assigned and to
How to populate the department in a service template?
Department information is already imported from AD. It is being used well in SDP and Endpoint Central. They are available in ESM portal - Department. We're trying to create a service template for HR officers and they pick a department from the existing
Cannot use service desk plus from Internet
We are facing a probem to access the service desk plus using https access from Internet, the service deskplus is running in our internal network end is natter to a public IP. We have succesfully installed a valid ssl certificate using letsencrypt. From
Assets with different services
Hi all, Im facing an issue with my service desk, we decided to add one more service catalog which related to other department for Ex. CPD. So im trying to give them access to the inventory so they can add non related IT assets and deal with it. the problem
ServiceDesk Plus and CMDB
Hi guys, I have question regarding using and integrating cmdb with SD+ requests. Lets have the following two cases: Case 1: I want to have a request in SD where ppl can request for share folder creation and provide some details such as owner etc. When
Customisable Additional Fields for Tasks
Our ITSM team have requested the ability to add additional fields to task templates with the goal of more accurate reporting on tasks, as well as allowing technicians who complete tasks to provide specific details quickly via picklist fields rather than
Approval clarification Level Two -> Level One
Hello, if you have several approval levels, is it possible to send a clarification from level 2 to level 1? Or do all clarifications always go to the requester?
Duplicate request ticket
Hello everyone, Hello I hope you are well, We have a duplicate request ticket issue at the moment. When a technician makes a request by email by copying the Servicedesk plus helpdesk address, it creates two duplicate tickets. As a result, the technician
Changing the default data before being seen in SDP.
"When I install or reinstall the ServiceDesk or reinitialize the SDP DB, all of the default data, such as categories/forms, are visible on the SDP. In which file is this data and these details stored? And how can they be edited before running the se
Attach/Associate multiple changes to a single (1) problem
Often a problem will spawn several different changes, each needing their own approval and maintenance windows. Currently ServiceDesk only allows 1 Change to be associated with a problem. We currently have no way to associate the several changes needed to solve a problem. Adding the ability to associate several changes to a problem would be a great feature to allow us to understand all the changes spawned by a problem. There is a similar request in Projects to associate multiple changes to
Multiple changes per Request
It appears you can only have one change ID per Request ID or Project ID. We need to be able to associate multiple change ID's per Request or Project. If one request/project involves changes across multiple teams or systems, we'd like manage this with multiple change ID's. Is this possible now? If not, I'd like a feature request to allow this.
assigning multiple changes to a problem
Is there a way to assign multiple changes to a problem? I am running the latest version of SDP. Wayne
Attach multiple changes to a single problem
Currently a problem can have only 1 change associated with it. Often a problem can spawn multiple changes. Can ServiceDesk be changed to allow multiple changes to be associated to a problem?
Associate multiple Changes to 1 Request Ticket
Hello, Can you confirm if this is really the system behavior, i.e. you can only associate 1 Request Ticket to 1 Change Ticket? If this is the case, then I suggest that in the next release this relationship be changed to 1 is to many. This will cover this scenario: An RFC is raised to migrate server1 to server2, Change is implemented but needs to be back out fand closed as a failed implementation. A second attempt to perform the migration will have to be logged as a new RFC. In the current relationship,
Associate Multiple Changes to One Request
Hello Help Desk, My department would love to be able to associate multiple requests or changes to one request or change. For example, I have one request open that relates to two changes. However, I cannot associate two changes to one request. Therefore, I have to create another request to link to the other change. I'm not sure if this is in the works or not, but we would really like to see it implemented. Thank you! EDIT: I've realized that you can associate multiple requests to one change, but not
Feature request to associate multiple changes to one project
Dear SDP Team, We would like to associate multiple changes to one Project.This is very important in our implementation. I would be grateful if you considered this in the next release. Kind regards, Seruken
Issue updating to 14.9 (apply DB level change stuck at 60%)
When we try to update 14840 to 14910/14920 in step of apply DB level change, (60% update progress) the upgrade halts and failed. We can see some locks in SQL... For example: SELECT "ConfFile"."FILEID" FROM "ConfFile" WHERE ("ConfFile"."URL" LIKE N'%/conf/Asset/servicedesk.xml')
Barcode appearance
how to change the appearance of the label so that it not only prints the number, but also, for example, the name of the device, serial number, etc.? so that it automatically pulls the data from the device that I need on the label
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
is Manageengine plus ok on windows 10
I have download on-premises and installed on a Windows 10 Professional computer. I notice that when I download, it said require Windows 2019 or 2022. Is this "Windows 2019 or 2022" just recommendation, Manageengine plus works fine on Windows 10 professional
Important: SDP IOS Push Notification certificate expires on 22th December 2024
Dear User ServiceDesk Plus IOS push notification certificate expires on 22th December 2024. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder.
Configure incoming Email settings with GSuite
We have deployed the standard version of ServiceDesk Plus in our environment recently. We're using the free version (the one that supports 5 technicians). When attempting to follow your official configuration document to configure GSuite as the email
Change text of on SAML login on user customisation.
So on the editing of Login Page Customization, I am able to add a variable called '{{saml_div}}'. This adds a button that allows single sign on. This works as intended, however I'd like to change the text on this button. Currently it says 'Log in with
"User does not have sufficient privilege" Error While logging
Greetings, It has been a few months since i see an error related to privilege and I do not know how to fix it. So to elaborate, whenever a user logins to Service Desk (Service Catalog) and wants to submit either request or Incident. an error pops up and
E-Mail Commands Set Service Category
Is there any way to use the email commands to set the Service Category of an incoming ticket? Can't get @@ServiceCategory=Internet@@ to work,
"Pending approval" notification in change and issue
Hello everyone, We would like to know the configuration to do so that the notification "request for approval" or "pending approval", the approver receives the email but the notification is not displayed in the notification icon at the top. Kind rega
How to link to a specific Report?
I don't want to send the report as a file, I want to send the link to the Report so that the one with permissions can run it themselves. All links just leads to https://<SDPLUSURL>/CustomReportHandler.do
Merge two users Error!
When I try to merge two users, the following error is displayed: Child, No rows found for the table ProjectRoles in this DataObject. I kindly request your guidance on resolving this issue. This happens for any user I attempt to merge. The users do not
Specific Emails get Errors
Hi, We are using SDP 14.7 on-prem, reading emails on a dedicated mailbox. We are experiencing issues with soem specific emails, that dont get processed. They are stuck in the Inbox, dont get moved to the Errors folder, and dont alert me (even though the
custom widget for connect Google meet
I wanna use "custom widget" to connect Google meet; Please help me
Create a MultiSelect Approval List
Hi, We have in our approval flow, a level that the CEO needs to approval the requests. But he needs to select multiples requests and approval on same time. Is possible to create a Multiselect approval list as show as example in attached file and below?
Searching with barcodes in Assets?
It seems like assets doensn't search the Barcode-field and only searches for Name. If I generate a barcode it sets the name and the barcode to the same value. Why even have the Barcode field if I can't search for it?
Ticket view not scaling since latest update
Hello We updated our ServiceDesk Plus to version 14.9 Build 14900 last night. Since the update the ticket view is not scaling correctly when using on a half window. The section for Status, Priority, etc. is cut off rather than scaling the left section
Question on SD-125024
Hi All - Regarding the following update in the 14900 Patch : SD-125024 : After migration, all environments with Analytics Plus integration will have their Requests custom field data moved to new tables in the Analytics Plus workspace. Using the new table
Query: Recently disposed assets
Hello. We need a query to make a report on assets that have recently been disposed. Database: Postgres SQL Build: 7.5 Build 7530 Note: We do not have Servicedesk Plus, only Asset Explorer. I need a query for assets that has recently (like in the last
sdadmin role
Dear friends, our organization use manageengine service desk plus version 13. suddenly admin users lost their administration priviledges and just see a page like: any suggestion ? thanks is advance
On-Premise Chart Reports for KPIs and SLAs
As we are migrating to the cloud, our PowerBI reports, and their connections are broken at this time. We are looking for help building reports on the following KPIs and SLAs with charts for better visibility. KPIs Closed/Received >92% Example: % closed
SDP MSP Licence Website Error
Good Afternoon, While using the Servicedesk MSP Website, to obtain a free 5 tech license I get the following error. Can someone please help Cheers Mark
5 capabilities every IT team should adopt for survival [Free whitepaper]
Hello there, In an era of unprecedented digital transformation, survival of the fittest has never rung more true. To remain competitive, organizations must adapt to changing trends and adopt AI's diverse capabilities for operational sustainability and
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