How to access Solutions without logging into ServiceDesk Plus most recent version
Good Morning, I need to figure out access to Solutions without logging in. I used to use the website /sd/ and then solution.sd=123 or something very similar. That does not work at all any more. Even a similar article here that has me entering /sd/solutionshome.sd
Ajout champ dans modèle de projet - servicedesk plus
Bonjour à tous, Je souhaiterais savoir s'il est possible d'ajouter des champs dans : Modèles et formulaires > Modèles de projets Voici les champs par défaut : Cordialement,
Service Desk Plus - Acknowledge requester by e-mail when a new request is received
Is there a way to add or use another email template for a none IT support group using service desk for requests ( I.E. Marketing Department)? When requests are created and assigned to this support group use this template to acknowledge the requester.
Change to Database Schema after upgrading to 14940
We utilise the custom fields in dbo.WorkOrder_Fields for items such as Company Name or Ticket Category (eg [UDF_CHAR1]), and we currently query these directly in the database as part of our Data Warehouse and reporting solution. We notice that when upgrading
Worklog description disappears in resolution if you click status
Hello! When our technicians are in the solution field and choose to add a work log, the "Description" field disappears if they click on the dropdown list for statuses (see image). Is this a setting we have somewhere, is it a bug, or is it working as intended?
Build 14930 - Child request custom function broken
As a continuation of issues that have arisen since updating to build 14930.. We have been utilizing the custom functions for automatic creation of "child" requests, as detailed here: Create multiple Child Requests(13002) - Deluge Script This has been
Requests not showing in Table View
Hello, we have upgraded to version 14940 and just one user is having an issue when looking at requests in Table View (other views are okay but unable to search on those). We have tried clearing any filters and Columns but get an error message "Field Account
Service Desk Plus Server wont start
Server hanging on Server Started............................. Showing error "server shutdown - for esm, dynamic configuration folder are missing" when i execute run.bat
Change workflow - add images to notifcations
Hi, Can you please add the ability to add images to the 'Change Workflow' notifications? (add the image button to the control) Thanks!
Translate add Image on Edit request
On the Edit Request page and in the Request Description section, when I click on the Add Image icon, the image upload form titles are in English. Where do I translate this?
Report export
After install latest service pack we can not export report to pdf. Following error happening.
Merge project
Hello everyone, I would like to know if it is possible to merge projects on servciedesk plus please? Sincerely.
Periodic Notification Alarm
Is it possible to generate alarms at certain intervals where we can determine incoming requests and how can we forward them?
Close request without mail option
Hello, We are using the statuses "Resolved" and "Closed" and we want to send different emails depending on which status is used. However, we also want the option to close a request without sending any email to the requester. Is it possible to create a
Error message when updating Assets
Error in componentVendorFormCannot read properties of undefined (reading 'nodeValue') It happens when: Adding a Model to a Server. When selecting a Product for a Non-IT Asset This has been present since at least 14820
Mail Fetching 365 mailbox User/Shared
We are migrating our mailboxes from On Premise Exchange to Exchange online and will need to use Microsoft Graph to connect. Would we need to use a Licensed 365 Exchange user account or will a shared mailbox work?
IT Assets are not showing up as CIs
Hi I feel that I am being extremely dumb here, but what do I need to do to get the discovered IT Assets (workstations / laptops & Servers) to show up as CIs in the CMDB? Thanks
Populate Services Affected basesd upon relationships from Assets Involved
If my assets are somehow connected to a Business Service or an IT-services. Why is there no way to see that in the Problem itself? I need to manually add both Assets and Services Affected instead of SDPlus just readning the CMDB and populating it for
Change automatically status after approval
Hi everyone! I'm working in the lifecycle request and I don't see a way to automate the status change after approval. My customer needs it to make easy the ticket work. They wants change the request status and autoassign a technician if the approval status
How can we create a view of Changes by Implementer or Reviewer?
In the Changes module there is not a filter or column name for Implementer? We need to create some type of view for Technicians who are Implementers. Is this possible? Either in the Changes tab or the Home Page on the Technicians Homepage or a Dashboard
Can Auto Solution Suggestions and/or Zia reply to tickets created via emails?
Can the Auto Suggestion functionality and/or Zia be trained to reply to tickets created via emails? Almost all of our tickets are created via emails from the user community. It would be great if we can train the system to analyze these requests and reply
Assets - Users whose accounts are disabled.
We have noticed that when you disable a user account, their assets become removed from their SD+ user account. Therefore when someone leaves and we disabled their account, and then go to check what assets they need to hand back, we have no record of what
Upcoming Release : Lookup Field Enhancements
Dear users, We are ready to unwrap the upcoming enhancements in Lookup Field. Below is a brief run-through of the same: Lookup Field Enhancements You can now add lookup fields to request templates. To create a lookup field for
How to trigger the Submit for Approval field from a Custom Function/Webhook or Script?
I have a Request Life Cycle where it's possible to press a status transition called "Submit for Approval" in the After section of that transition I want to trigger the Actions->Submit for Approval dialog window automatically. How would I go about doing
All fields register as Username/Password fields?
Since the fix for the Edge browsers was released I've started having trouble with Bitwarden Extension instead. On all selectable fields in a Request it thinks that they are Password or Username fields
Requester allowed to view - need report
Hi ALL We use SDP 14840 with MS SQL DB I need report about data of setting "Requester allowed to view" of each user - how to ?
Incident Templates using incorrect template
We have a few incident templates in our system with the following labels: System Incident Cyber Incident Data Incident We have recently come to realise that all our system incident tickets are showing the "Cyber Incident" template in the Template field
Hiding additional Change Role field on Technician form
Good day, We have introduced an additional role called "Change Administrator". Yet this field is pre-filled, and should not be visible for the technician. I've tried the following, but all do not hide the field: CS.hideFields(["Change Administrator"]);
ServiceDesk Plus
Hello, We would like to run reports, sorted by technician, of open tickets (incidents and requests) that a technician has had assigned to them for over 3, 7, and 14 days. Three separate reports would be fine. Is there an existing report template in ServiceDesk
Survey
Hello, We would like to have your opinion on the use of the satisfaction survey please? In fact, the button for the survey is located below the resolution or notification email of the resolution of the ticket. So, the requester can take the survey but
Masterclass 2025: Episode 1 - Getting started with ServiceDesk Plus [Feb 27]
Hi there, We are excited to invite you and your team to Masterclass 2025. This series offers free monthly training sessions to help you get the most out of ServiceDesk Plus. Each episode focuses on a specific module and provides in-depth training on configurations,
Reference Entity field (user) doesn't retrieve name in script
I posted about this before but the issue seemed to disappear so i deleted the thread. However, it seems to have returned.. Build: 14930 We have created an additional incident field which pulls from the User's entity with "Primary email IS NOT empty" criteria.
Change site name - how to?
Hi ALL. We use SDP 14840 with AD sync. Currently Requester's site name is syncing from AD (field name = office). Site Manager has access to all Requests of own Site. Sometime we need rename Site. We do all changes in AD side and after some time new data
How to edit relationship attributes
Hello dear forum :) We are using licensed servicedesk standard for years now. At the moment I got a test license for Servicedesk cmdb to be able to document our a IT services. I did some testing. I created a new CI item and also some relationship attributes.
ServiceDesk Plus Notification for Ageing Tickets >15 Days
Hi Team, Is there a way we can have this feature in ServiceDesk Plus? Either: 1. Each of our Technicians will receive a report on a weekly basis that says "Hey, this ticket is more than 15 days. Please check." and there is a table or ticket numbers displayed
Can't edit software license in ServideDesk Plus
Hello, we are trying to edit a software's licence in Service Desk Plus, but it has expired, but when we click on edit the page goes blank and doesn't show anything. What could be causing this?
Connector port 24 does not exist in Stage_Close_6_6 statement
Dear team, I am encountering an issue in the workflow configuration where a connector is referencing 'Port 24,' which does not exist in the 'Stage_Close_6_6' statement. I’ve reviewed the workflow but couldn’t locate or resolve the error. Could you please
Great ideas to get ahead of ServiceDesk Plus!
You must know SharePoint. This software has an internal social network that helps organizations to manage their internal communications, information and programs more easily. It will be great if ServiceDesk Plus is equipped with internal social networking
Report on ServiceDesk Plus App Usage
Hi, Would it be possible to generate a report on the usage of the ServiceDesk Plus app? We would like to see which users log in, how frequently they do so, and, if possible, the number of tickets they create or edit within the app. Best regards, Ras
Query for asset state change in last week
Hi, I am looking for a query report, where I can check which assets state were changed from In Store to In Use in last one week or last one month? Thanks!
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