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            • Configuration Management - view/export the list of preventive maintenance tasks with their next scheduled time

              This report helps to view/export the list of preventive maintenance tasks with their next scheduled time configured in the application. SELECT swo.WORKORDERID "Scheduled WOID",        ti.SCHEDULE_TIME "Next Schedule Time",        aau.FIRST_NAME "Requester",        sdo.NAME "Site",        dpt.DEPTNAME "Department",        cd.CATEGORYNAME "Category",        scd.NAME "Subcategory",        icd.NAME "Item",        qd.QUEUENAME "Group",        ati.FIRST_NAME "Technician",        swo.TITLE "Subject",  
            • [Analytics Plus e-book] Are you losing money on your IT?

              Hey there,  Are you unknowingly losing money on inefficient IT operations?  As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various
            • [DidYouKnow - 23] Script to Auto Merge tickets with same subject line

              Scenario:  An Organization has a Network Monitoring tool, whenever any issue occurs in the network, the tool will trigger an email to ServiceDesk Plus and will be raised as a ticket. However, if the action is set to run every minute, then numerous tickets
            • [Security advisory] Important fix released for ITSM products

              Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security
            • [Security advisory] Important fix released for ITSM products

              Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory