ManageEngine Pitstop | Community and Support forums

• Lose focus when SDP save reply's draft

  We have the identical problem discussed in another thread: https://pitstop.manageengine.com/portal/en/community/topic/focus-of-window-gets-lost-due-to-auto-save I can understand that maybe it won't be the most urgent thing to solve, yet it has been years

• Barcode fields

  How can i print two line in the barcode lable text above it and text below it. similar to the one in the picture attached ?

• Masterclass 2023: Episode 2 - Design and deliver exceptional services to your hybrid workforce [Mar. 30]

  Hi there, You and your IT team are invited to join us for our second episode of this year's ServiceDesk Plus masterclass series. In this episode, we will explore how service management teams can leverage ManageEngine ServiceDesk Plus to efficiently design,

• "Save and Add New" Removed in 14200

  Is there any way to have an option to bring back the "Save and Add New" button? It really saves a lot of clicking and time and I'm hesitant to upgrade to 14200 if this feature is being removed.

• Retaining Change request description alongside request description when a Change is created from a Service request

  Dears, Greetings! We are on the latest build of SDP 14.2 Build 14200. We have customized Change template description field, such that it captures lot of details from the requester. At times, we do raise Change from existing requests. Doing so, description

• SDP - v14103 - Schedule Backup Issue

  Hello, The backup scheduling option isn't working due to the following error: I appreciate your help. Logs attached

• Technician signature doesn't appear on forwarding

  Hi everybody, I've seen that the signature appears only on replys, not on forwarding. Is it possibile to add it?

• URGENT: we have lost our entire fileAttachments\conversations folder

  We had to increase the maximum attachment size yesterday from 10MB to 15MB, but we kept getting an error that the default location to save attachments was an invalid path. We needed it to go to D:\ServiceDesk\fileAttachments, but it wouldn't let us set

• All Requests list with shared requests

  Hi, How to see all requests with shared request in single view? Already in All Requests view, I didn't see shared requests. What should I do? Thanks

• Project Memeber Role issue

  Hello I have a trouble with project members for Project Manager. I have a Project Manager role which has the following permissions: But the person who takes this role can upgrade his role to a higher role (Project Admin role) and even delete the project.

• REPORT ON CHANGE SHOWING CHANGE IMPLEMENTER

  How can we generate a report on a change implemented by a particular user? We tried with custom reports but there is no column like change implementer. A query can work as well

• Question about Workflow Service Request

  Hi i want to ask is there any function or tools that in workflow in service request where the approver can see the attachment in email without click the link or ticket ?

• How are we view the performance of assets in servicedesk plus?

  Is there a query report we can see the performance of the computers?

• Custom Variables for Automation

  Hello, I have a ticket queue named Visitor Request Form... In that ticket template, I have a field named 'Visitor Email' that I would like an Automation rule to send an email too upon ticket closed. Is this possible? I need that field to dynamically update

• Script to update requester emails

  Does anyone have a script that I can run to update emails? AD import is not updating all requester email changes hence I am looking for a script to run.

• Technician Group Sender Name as variable of Reply Templates

  Would it be possible to get the Sender Name of the Technician Group available as a variable inside the reply template?

• Custom report with IP address

  Hello, I am trying to use the wizard to get an equipment report that also includes an IP and MAC address. I do not see this as an option in the report wizard. This is what I have so far from the wizard. Any help would be much appreciated. Thank you! -----------------------------------------

• mandatory attachment

  Hi, in one of our service requests it's necessary to attach a file. is there any way to check attachment before submit a request? thanks a lot!

• Upgrade to the latest version, ServiceDesk Plus 14200 build

  Hi Team, just for your information: I've tried to upgrade my SDP to the latest version (14.200) when suddenly, the process blow out. Analysing the logs, there was a reference about a duplicate key: java.sql.BatchUpdateException: Cannot insert duplicate

• Saving a draft causes formatting issues in new version 14105

  Hi In the new version 14105 the formatting/spacing of our text in the bottom of our signature gets all messed up after a draft save: BEFORE DRAFT SAVE: AFTER DRAFT SAVE: Previous version did not do this.

• Configuration Management - view/export the list of preventive maintenance tasks with their next scheduled time

  This report helps to view/export the list of preventive maintenance tasks with their next scheduled time configured in the application. SELECT swo.WORKORDERID "Scheduled WOID",        ti.SCHEDULE_TIME "Next Schedule Time",        aau.FIRST_NAME "Requester",        sdo.NAME "Site",        dpt.DEPTNAME "Department",        cd.CATEGORYNAME "Category",        scd.NAME "Subcategory",        icd.NAME "Item",        qd.QUEUENAME "Group",        ati.FIRST_NAME "Technician",        swo.TITLE "Subject",  

• Deluge Script to share Request to a department

  Hi I‘d like to do a Deluge script to create a „Request Custom Function“, so I can use it in a „Custom Trigger“ to share special new Requests to a Department „9020“. Like I can do manually in the GUI. I‘m beginner in creating custom functions. I‘m very

• As a user I want to be able to make any page 'Favorite'

  Many pages can only be accessed by using the Web GUI, clicking on a text. e.g. the 'tabs' on the HomePage, like 'Dashboard', 'Schedular', .. 'Announcements' can not be directly opent by an URL. As a consequence I can't send my users a direct URL to open

• Project Management

  How do i generate a detailed reprot for a specific project

• Issue with build 14105 - Technicians cannot see reply templates

  Since upgrading to the latest version our non-admin technicians are not able to see any reply templates in the dropdown despite the templates being shared with all technicians and working without issue in the past. Admins are still able to see the t

• Script to Automatically Link 2 requests

  Hello, I need a python script to automatically link a parent and child request together. I am aware of this: https://ui.servicedeskplus.com/APIDocs3/index.html#link-requests but I don't know how to code this in python. Does anyone have a basic script that will at least do what is in that link that I can look at? Any help with this is much appreciated.

• add ticket attachment to custom trigger notification

  is there a way to automatically add the attachment(s) within a ticket to a custom trigger? thanks

• Python script to add note

  Is there a python script that can automatically add a note the first time a request is opened or edited by the technician? We want to have this, so the note can be considered first response, and we will be able to track the initial response time that way. This script would prevent the technicians from manually having to update the ticket or manually create a note. Thank you.

• [SDF-94211] Auto Solution Suggestion

  14.1 Build 14102 Is it possible to allow the automatic suggestion of a solution to occur within the description of an incident ticket and also within service requests? Currently the automatically suggested solutions only occur in incident requests and

• Intune Intergration

  Why ist in our Third Party Tools no Intuen Integration available? We are using

• Latest version - reply / forward template now doesn't allow ...

  Hi We upgraded to version 14105. Working fine but my technicians are complaining that the new reply / forward pop up you can no longer be moved: we were previously able to move the reply pop up over to another screen and write our responses while looking/navigating

• Reoccurring Tickets and Change Management

  We have a few tasks that are reoccurring and would like to see if it is possible to set up something as a solution. 1. A ticket template that is automatically opened and assigned to a specific technician every 90 days. 2. In Change Management is there

• Option to add additional fields in the resolution tab.

  Sometimes the technician has to add extra information about a ticket solution, for example: affectation time, if the solution was definitive or temporary, etc. Currently the technician has to enter the details tab, go to the ticket properties and add

• Custom UI - changed itself back to default.

  Hi I have customized my UI colors in SDP. These are my color changes: After upgrading to version 14105 I noticed I had to go into UI and change them from the default to the settings you see above. Thought that was odd as I normally do not have to do that

• Custom Field dynamic values

  We are looking to automate user creation using servicedesk pro.  We will have a request template for new hires that will be processed using the API's. Is there a way to make a custom field that will display all existing users departments? Or is there a way with the api to add and remove custom field values? I know i could do this directly in the database but for compatibility reasons I am only preforming read operations to get a list of Tickets that match the criteria to be processed.

• Font inconsistencies, no global font type and size configuration setting

  Hi,  Unfortunately we are on the latest version of Service Desk Plus on premises and still noticing a lot of messy font type and size inconsistencies.. For example, even though all notification templates are set to Calibri 11, when requestors create tickets

• Servicedesk service is starting very long

  Hi, I have such problem, when I restart servicedesk server or only servicedesk application it is starting very long time (over 30 min). It display image as attached: Is this normal startup time?

• Restored Data but localhost:8080 cant be reached.

  I have run run.bat after a restore. Now the portal isnt accessible. I disabled virus protection, added 8080 on the firewall inbound rules. Same result. Why isnt it accessible?

• Do we have the ability to do multiple Round Robin configurations in the system?

  We have multiple sites and have the initial Round Robin configuration in place. Is it possible to setup a Round Robin for Technicians in a specific site?

• Change 'Created By' Field Based on Template

  Is there a way through business rules or with a script that we can change the 'Created By' field based on the template? I see that through Business Rules I can set 'Template' as a criteria and select 'Field Update' as the action, but the 'Created By'

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• Configuration Management - view/export the list of preventive maintenance tasks with their next scheduled time

  This report helps to view/export the list of preventive maintenance tasks with their next scheduled time configured in the application. SELECT swo.WORKORDERID "Scheduled WOID",        ti.SCHEDULE_TIME "Next Schedule Time",        aau.FIRST_NAME "Requester",        sdo.NAME "Site",        dpt.DEPTNAME "Department",        cd.CATEGORYNAME "Category",        scd.NAME "Subcategory",        icd.NAME "Item",        qd.QUEUENAME "Group",        ati.FIRST_NAME "Technician",        swo.TITLE "Subject",  

• [Analytics Plus e-book] Are you losing money on your IT?

  Hey there,  Are you unknowingly losing money on inefficient IT operations?  As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various

• [DidYouKnow - 23] Script to Auto Merge tickets with same subject line

  Scenario:  An Organization has a Network Monitoring tool, whenever any issue occurs in the network, the tool will trigger an email to ServiceDesk Plus and will be raised as a ticket. However, if the action is set to run every minute, then numerous tickets

• [Security advisory] Important fix released for ITSM products

  Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security

• [Security advisory] Important fix released for ITSM products

  Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory

• Most Discussed Topics

• Sending Notification failed for notify type - error since update to 14105

  Hi Since the update to 14105 getting this error: Sending notification failed for notifyType : Technician for woID : 205999 Reason : {"response_status":{"status_code":4000,"messages":[{"status_code":4012,"field":"to","type":"failed","message":"Value not

• Latest version - reply / forward template now doesn't allow ...

  Hi We upgraded to version 14105. Working fine but my technicians are complaining that the new reply / forward pop up you can no longer be moved: we were previously able to move the reply pop up over to another screen and write our responses while looking/navigating

• Replying to conversation - subject does not update

  Hi Using version 14105. So we have a request with a subject line like this one: If we get a reply back added to the same request/conversation where the subject line was changed and we click reply or forward: If we click reply or forward it does not use

• ISSUE: HELPDESK 14.1 Build 14105 | Reply, Reply All, Forward function not working from request replies/latest conversation |

  14.1 Build 14105 We have uncovered a critical issue with the Helpdesk 14.1 Build 14105 when a technician tries to use the Reply, Reply all or Forward functions from a new reply that comes in as part of a conversation to the existing request, it does not

• Saving a draft causes formatting issues in new version 14105

  Hi In the new version 14105 the formatting/spacing of our text in the bottom of our signature gets all messed up after a draft save: BEFORE DRAFT SAVE: AFTER DRAFT SAVE: Previous version did not do this.