ManageEngine Pitstop | Community and Support forums

    • Announcements

    • [Analytics Plus e-book] 6 help desk practices that are damaging your customer experience

      Hello folks,  We're happy to bring you our latest e-book on help desk practices that hurt customer experience.  Often, help desk implement new initiatives with the objective of reducing workload and speeding up processes. However, not all of these initiatives
    • Telegram notifications of created requests

      Hi all! Because of my problem with mobileapp notifications I decided to apply to my system a telegram notifications. And hope that it is not so far from SD update where we could connect to other messengers :) It's not prettend to be whole mine code, but it's solved significant problem for me and could help anybody too. I use Windows example, but you can do it also at Linux (take your own paths) So, what you will need for plug-n-play (anyway almostly everything is commented inside the files): 1. Python
    • EOL Announcement for ServiceDesk Plus & AssetExplorer 32bit installations.

      Dear Users,   This announcement is to inform you that, from August 2022 we will withdraw the support for the 32bit installation of ServiceDesk Plus and AssetExplorer (both Linux and Windows servers). This is in line with several application dependencies,
    • EOL for 32-bit installation in AE/SDP

      Dear Users, We would like to inform you that the support for 32-bit installation of AssetExplorer / ServiceDesk Plus will be deprecated from July 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support
    • Model change in Requests and restrictions in Scripts

      Dear users,   Some of the recent modifications we made to the Requests module have caused a behavior change in the application.   Asset association to a request will no more be mapped to the CIID. Instead, it will be mapped to the ASSETID. Therefore,
    • Most Discussed Topics

    • [SD-102719] Strange problem with integration between ServiceDesk Plus and Desktop Central

      Hi We are running the latest SDP and DesktopCentral versions (13002 and 10.1.2138.15). Our integration is working and is ok according to the tests.  However, when trying to use the "Desktop Central" menu it downloads a file "softwarenames.txt". This was
    • 13004 upgrade prompts to change backup password, then closes

      We are currently running SDP 13001. When trying to install the 13004 service pack the upgrade check displays this message: Kindly change the default backup password before upgrade Then the updater closes. I've never seen this before on any other upgrades.
    • Last Update Time

      Hi Can we get the last update time field to be updated using an incoming reply? Most of our requestors use a reply from the generated email that gets sent out through ServiceDesk.  The last update time field does not update when this new email reply is
    • ServiceDesk Plus restoreData giving a general error

      Hey everyone, I am having a restoreData issue that I have not found anything similar to. I have a fresh install of ServiceDesk using a SQL backend.  The currently installed ServiceDesk Plus instance is the same as the one the backup was taken from along
    • Retrieve asset information from user

      Hi I want to create a Service Catalogue request template for Leavers so that a manager / HR can raise a request for an employee who is leaving, and have the ability for the leaver's name to be added as a field (resource question) and it automagically

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