Design Form With multiple fields and multiple rows
We have a Assets Request Form that has 6 fields for the requested product specifications The user can make this request for up to 10 rows How do I implement this? like this: Item No. Item Name Item Code Quantity Source Destination 1 Laptop LP-001 2 Warehouse
Changed AD Password, now unable to login
I am using the community version of service desk to test our and recently changed my AD Password, now I am completely unable to login to SDP. Tried this, with no luck Login issues ( unable to login even after entering the right password ) I included a
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
How can we Enable (Allow) to Generate AuthToken for all User (by Default)?
Dear All, Is it possible to Allow (Checked) to Generate Own authtoken for all Users at once instead of enabling it manually for all Users? Regards, Wajahath Farooq
Sending files from a request in an email message.
Please tell me how to send files from a request to an email? I can create the letters themselves, containing the description and other text from the request, but I don't understand how to get a list of attached files in the request and include them in
Useful MSSQL queries for additional fields
Since i was not able to find the queries i needed i made my own and decided to share them in case they could be useful for someone else. Tested on build 14.9 Build 14920 MSSQL database Show additional fields and what templates (if any) they are used in:
HTML into Request's Description
Is a way to insert HTML into Request's Description?
Upgrade from 14.8 14830 to 14840 issue
Hello I am having issues upgrading from 14830 to 14840. The upgrade appears to be successful with no errors but when I try and start the service it errors and will not start. wrapper.log STATUS | wrapper | 2024/10/31 15:00:33 | Launching a JVM... INFO
Skip forced backup from 14840 to 14930
Hi We don't seem to be able to skip the forced backup when going from SDP 14840 to 14930. I have tried using the details on this page - https://www.manageengine.com/products/service-desk/on-premises/service-packs.html - and was able to skip the backup
How to Hide the up-coming tasks from their owners until the previous Task (1st Task) is Completed?
Dear All, We have created 4 (four) Pre-defined Tasks and associated to a Service Template. We have also configured the Dependencies on those tasks on the Workflow tab of the Service Template, that each task is dependent on the previous task to be completed
How can we perform the Approval Action through REST API's on another Approver ID?
Dear All, We are trying to perform the Approval action through the REST API's, but if we are performing an action on other approver's it say's that we don't have the privilege's to perform the Action. We can able to successfully perform the approval action
Devs' got it wrong.
Hi. Just updated to version 14202. One of the issues we were hoping was fixed was not being able to use multiple monitors when replying: https://pitstop.manageengine.com/portal/en/community/topic/latest-version-reply-forward-template-now-doesnt-allow
Rest API - Filter Request Subcategory based on Category
Hello, I've been trying to use the API to return a list of Request Subcategories based on the category that each subcategory is linked to. I'm able to get the list of subcategories just fine when calling api/v3/requests/subcategory. This returns an array
Report - Service Desk Technician Daily Activity
Is it possible to create a report to see the amount of activity for a technician/group ? Activity is anything such as an email sent / note added etc. All I can see to work with in Report is Last Updated Time and Last Updated By which are not valid. The
Text labels on forms
We have a number of custom forms where we would like to display custom text the user cannot alter. We were able to do this on our very old in-house developed service desk application. For example, on some forms we need to have a notice that the user is making a formal, legal declaration when they submit the form. I am currently using a custom field as a text box but this is watseful of those boxes. I suggest adding an extra set of "additional fields" for forms that allow text to be displayed
Device type entries - where do I add them
Hi All I have searched to no avail, I am looking for the Storage Device, device type Asset Home > Storage Device > Edit Storage Device - this has a device type that contains DAS, NAS and SAN but I want to add USB HDD to the list but I cannot find the
Change sdpadmin PostgreSQL password
Hi, how can I change the default sdpadmin password? I tried changeDBpassword.bat but it asks for arguments and trying to change the password by connecting to the DB I don't have the permissions to do that.
[Free webinar] ITSM + PAM: Integrating ServiceDesk Plus and PAM360 to weave privileged access hygiene with service management operations
Hey there, Security loopholes in ITSM operations can put organizations at peril, such as privileged access control gaps during employee onboarding to authorization issues that crop up in remote troubleshooting. That's why it is vital to seamlessly embed
Where are user signatures stored?
We want to update all of our technician's signatures, but don't want to leave them to do it themselves. I presume they're stored on the server somewhere. Your Version: 13.0 Build 13009
Disable Comment on status change
Hi everyone, everytime we want to change the status on one of our tickets, we will be asked to write a comment for the status change. Is there any possibilty to disable it completely? I marked it as "not mandatory" but it keeps popping up and it's asking
Previous Patch not applied properly, hence contact support team
Hey, after trying to update SDP to the latest version 14920 from 14920, a problem occurred (error stating that the update failed - no error code with reference to a link from ‘rolling back’). Currently when I try to run UpdateManager again it pops up
Asset details
In the Asset Details section is a box labelled Org. Serial Number. What does 'Org' mean ? Does it mean 'Organization'. ie. is this where we should store our own asset number ? In Windows we put our asset number into the Description field of the PC system info which was picked up & displayed by our previous asset scanning software but ServiceDeskPlus doesn't display this info in it's description box in the Asset page. We need to have somewhere to record it as it is the most important identifier of
Character Limitation Multiline Field
I can't type more than 250 character in Multiline Field.
Share request with User Group
Hi, Team, is there a way to share a request with one or more user groups using a deluge function? I thought about using the user_groups API to get the user names of the user_group and then the share API to share the request with them. Is there a simpler
Automatically send X reminders if ticket in certain status for X days and then close after 3 reminders
Hi All - I'm looking for an automated approach to begin sending reminders when a ticket is in a certain status for 30 days or greater. Then, after 3 reminders, if there is no requestor response, close the ticket. Is this possible?
Request to have a SQL Query for Approval Status?
Dear All, We would like to have a SQL Query which will have below mentioned columns: a) Request ID b) Requester Name b) Approval Status c) Request Status e) Approver Name f) Approval Level Number g) Approval ID Our current built of the Applications 14720
Change Start Request ID
Good morning, I have to change the initial id with which users create requests. I tried to follow this guide, but without result. I imported through xls files the tickets I had on another system (the imported tickets amount to around 130), and modified the database as per the guide http://kbase.servicedeskplusmsp.com/faq/requests/i-want-all-requests-in-my-application-to-start-from-request-id-19001-instead-of-default-request-ids-assigned-by-servicedesk-plus-msp-how-do-i-change-the-request-id-number.html
Great ideas to get ahead of ServiceDesk Plus!
You must know SharePoint. This software has an internal social network that helps organizations to manage their internal communications, information and programs more easily. It will be great if ServiceDesk Plus is equipped with internal social networking
Only allow technicians to set priority if they are associated to group
Hello! We use the Priority Matrix to regulate the priority of a case, but we are experiencing issues where some users set a priority themselves because they overestimate the seriousness of a case, or misunderstand the function of what the priority means.
Changes Remove "Stages"?
This there any way to remove or at least mitigate the stages section on the left of a change? It seems like a lot of unnecessary information for what me and my team is trying to do.
Email Support Group when Request has been assigned
Our support group receives an email notification when the request is assigned. Looking for a way to email the support group when a ticket is assigned to a technician so that the rest of the group is advised that the request has been assigned and to
How to populate the department in a service template?
Department information is already imported from AD. It is being used well in SDP and Endpoint Central. They are available in ESM portal - Department. We're trying to create a service template for HR officers and they pick a department from the existing
Cannot use service desk plus from Internet
We are facing a probem to access the service desk plus using https access from Internet, the service deskplus is running in our internal network end is natter to a public IP. We have succesfully installed a valid ssl certificate using letsencrypt. From
Assets with different services
Hi all, Im facing an issue with my service desk, we decided to add one more service catalog which related to other department for Ex. CPD. So im trying to give them access to the inventory so they can add non related IT assets and deal with it. the problem
ServiceDesk Plus and CMDB
Hi guys, I have question regarding using and integrating cmdb with SD+ requests. Lets have the following two cases: Case 1: I want to have a request in SD where ppl can request for share folder creation and provide some details such as owner etc. When
Customisable Additional Fields for Tasks
Our ITSM team have requested the ability to add additional fields to task templates with the goal of more accurate reporting on tasks, as well as allowing technicians who complete tasks to provide specific details quickly via picklist fields rather than
Approval clarification Level Two -> Level One
Hello, if you have several approval levels, is it possible to send a clarification from level 2 to level 1? Or do all clarifications always go to the requester?
Add approver automatically after editing the request
We have a product delivery process that requires three managers to approve in the first step. After approval, the request goes to the technician and he prepares the product, but at this stage, the security manager also needs to approve the release of
Duplicate request ticket
Hello everyone, Hello I hope you are well, We have a duplicate request ticket issue at the moment. When a technician makes a request by email by copying the Servicedesk plus helpdesk address, it creates two duplicate tickets. As a result, the technician
Changing the default data before being seen in SDP.
"When I install or reinstall the ServiceDesk or reinitialize the SDP DB, all of the default data, such as categories/forms, are visible on the SDP. In which file is this data and these details stored? And how can they be edited before running the se
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