Creating a new request via URL
I am trying to create a new request and pass data to it while using this. I am unsure what the proper formatting of the url. to start what would our URL be to creat a new request without data then what would it be to pass the data through? something like
Track email transfer
Hello support team, We have received an email to our support email address, which we later did not find in the Service Desk incident queue. Is there a log in Service Desk Plus in which the incoming mails are processed into tickets? I only wanna know if
Project Management
Hello, I am using servicedesk plus 9.1 build 9100. ( free edition) On the website there is something about Project management, witch is a add-on for the servicedesk plus. How can I add the Project management add-on in servicedesk plus? Greetz, Rens
Error sync data from SDP to Analytics Plus
Hello everyone. Service Desk Plus version 10.5 Build 10514 is what I'm using. I wish to sync data to Analytics Plus version 4.5.6 Build 4560 at this time. I keep receiving an error saying that SDP and Analytics Plus cannot sync data. The file I attached
Issue with requests created by email
Hello everyone, One of my clients has a new problem with requests created by email. When a new one is created, sometimes it doesn't get the correct ID numbe (crescent order following the others), but it gets the ID of an older one already closed. That's
Upgrade Manager launch & Skip Forced Backup
I will be upgrading the ServiceDesk Plus platform to the latest build (14.7 Build 14700) this week. The issues that I "Always" have is the ability to skip the forced backup. I have read many articles on this topic only and made the suggested changes to
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.
Recently within the last week we started getting this error in Service Desk Plus: Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule. We are on version 14.6 Build 14600
Moving from Windows 10 Pro to Ubuntu - restored data was successful but unable to access the Web UI
We have 13k tickets, attachments etc, the restore of the backup file was successful and I can start the app with sudo sh run.sh but I am now unable to access the Web UI. I tried with Ubuntu Desktop and Ubuntu Server. Any ideas on how to fix this? Build
User department field could not update from active directory
Hi friends, User fields like department could not sync from active directory by delta sync or full sync Only with manual sync department field will update properly. How can I fix this problem? My SDP version is 14306 and my database is MSSQL
Auto-Assign asset to Request
Hey Pitstop! Hopefully you could assist me with my current issue. We're facing this issue in our ServiceDesk Plus (on premisis) version 13012. Description: We create a ticket on a user/requester, lets call it "User X". We then assign an asset on this
"Sorry an error has occured. Unable to send code"
Hello. We are on Version 14.5 Build 14503. When a newly added user (LDAP) is added, the user is not able to access the ServiceDesk portal. Upon entering credentials, user sees message: "Sorry an error has occurred. Unable to send code. Please contact
Update to 14620 failed - Unable to rollback
Hi, When updating från 14600 to 14620 the servicedesk service user wasn't sysadmin in the MSSQL server and due to that the update failed. Trying to rollback the installation according to How to downgrade ServiceDesk Plus when rollback update fails (manageengine.com)
Service not starting
Hi, After updating to last release from version 13, service doesn't start, giving However, running run.bat from bin folder, everything works fine. Windows server 2022. Event manager just says: Incorrect function. TIA Regards
Backup issue V14600
Hi, Has anyone experienced an issue doing a backUpData.bat on version 14600 I've been trying over the last few days to run the backup ready to do a test migration to another server but it won't move past this point. Both times this has been kicked off
Script to add a note from an SDP Plus instance to another instance
Hi Team! We are creating an integration between two instances of Servicedesk that allows us to forward a request from one instance of Servicedesk Plus "A" to another instance "B". (this script has been generated and working correctly). https://support.servicedeskplus.com/portal/kb/articles/how-to-forward-a-request-from-one-servicedesk-plus-instance-to-another
Users unable to reset password
Servicedesk Plus on Windows Server 2019, With MS SQL 2022 Database. After upgrading to version build 14600, our users are no longer able to use the funktion 'Forgot password' On the "have you forgot your password" page, the user is asked in enter domain/username
Software name contains the name of the machine associated to it.
On the CMDB, I have hundreds of CIs in the software Product type. They are all OS. They are scanned by SCCM. The name contains the OS name + the name of the machines on which it's installed. On the ASSET side the name is correct. As a result, I have hundreds
Generic SQL Injection Vulnerability
Hi, Our Security office ran a scan using Nessus Tenable on our on-prem SDPlus server and the following vulnerability came up. https://learn.microsoft.com/en-us/answers/questions/212202/cgi-generic-sql-injection-(blind)-vulnerabilty Could this be a false
Service Desk plus Intergration error
We have SDP free version installed on a linux machine. we also have paid for versions of ADmanager and ADselfservice on another windows machine. I have been able to do the integration for ADselfservice, connection works both ways. but for ADmanager the
How to add to request field containing list of departments
I want to create request to create user in AD and one of the fields should be with new user department attribute (pickup list) but I cannot populate values from departments table. It would be perfect to notify manager of that department about that request
Delete user on REST API documentation page fails
Hi, Team, I'm trying to manage users from a Powershell script. As it returns a permission error using an API key of the administrator (OrgAdmin and SDAdmin roles), I tried on the REST API documentation page and it has the same return: { "response_status":
Endpoint Central integration with ServiceDesk Plus - Generate Ticket with Inventory Alert
I've been playing with the ticket generation system trying to get it to work for our needs, and upon editing the API key in the Endpoint Central console, all generated tickets are suddenly full of 'null' values and trashing themselves upon generation.
Surveys are only sent if there is no acknowledgement from the user
Hi, Team, After implementing a couple of surveys on a customer of mine, configured for all Closed incident or service requests with no criteria or exclusion (only Disable survey when technicians are requesters), it happens that the survey is only sent
E-mail command don't work with same accout used has email configuration
Hi everyone, I setup my e-mail command to change the requester with a field. When I use my own adress e-mail and I send an e-mail that work good, he change the requester. When I send an e-mail with the adresse it@servicedesk to it@servicedesk ( the same
Upgrade to
I have tried to upgrade servicedesk plus from 10.0 Build 10019 to 10.5 Build 10500 on Linux. At 6% progress I receive the error below. I have rebooted and checked for any update on my system. Upgrading bundled JRE Extracting new jre zip. 6% Completed [/]Unexpected Error. Please click View Log>> for more details My linux system information is: Distributor ID: Ubuntu Description: Ubuntu 18.04.2 LTS Release: 18.04 Codename: bionic Upgrade log files provides the the
Custom Function Deluge code to make an API call from the ServiceDesk Plus server.
Hello everybody, We have a requirement to call an API from ServiceDesk Plus to a 3rd party application in order to update the request data in the 3rd party application. To initiate the API call, we generate a dynamic Bearer token, which is not static.
Doesn't SDP automatically skip a level if there is no data mapped to the Org role?
Hi Guys, I have a bit of confusion here. There are 2 levels of approval in a service request. First one goes to $Department_Manager and second level goes to another email ID. Now, for some certain Departments there is no data mapped to the Department
Custom Actions visible in requests form - how to it turn off?
Please advice me with ServiceDesk Plus 11.3 forms In my forms we have the field Custom Actions visible at the head, which was not until last week. We expect to have Edit, Assign, Actions, Reply and Time visible only at the head of a requests form. Any
"Consumables" missing from ServiceDesk Assets
I created several categories of consumables and assigned several assets as consumables. None of them are accessible because the consumables tab does not appear in the Asset tab of ServiceDesk. The search bar also does not show them, and they can't be
Insert link feature
Good day, I would like to know if it is possible to use the insert link feature in service desk as a internal url. For example \\servername\Network\mynetwork.xlsx I see that the insert link works for internet links www.google.com for example but not for
Error occurred while adding history details
Hello. Whenever we handle a ticket, assign to a technician, update status, suspend the ticket, we get this popup "Error occurred while adding history details". No history whatsoever is saved in the "history" tab, regarding all activities about tickets.
Custome reports not yielding all of the tickets in time range.
After running custom report for tickets in the last two years, I am unable to see any tickets after 2022. Why I am missing this data and where do i go to resolve this issue?
Critical : Error while invoking backup
Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com
Notification bell no longer shows new notifications and the request under the notification bell doesn't link to the request.
After updating to 14.6 Notification bell no longer indicates a new notification if you click on the bell and then click on the request under the notification bell it doesn't link to the request anymore it goes to the Home tab instead. Before you also
A report is not listed on Custom Schedules arguments
Hi, Team, After making a report to be used on a custom schedule, it doesn't show either on the custom schedule or the custom schedule function to test the code. There is a list of several reports but the last one I did isn't listed on the arguments list.
ServiceDesk Plus in Docker?
Anyone successfully installed SDP in a Docker container? If so, can you tell me if you ran into issues, or if things were cool start to finish, etc... We're having a bit of trouble.
Demoted the technician to requester and later deleted it. Want to recover.
Hi, I had demoted the technician to requester and later have deleted it by mistake. Now it is showing me as deleted under SD portal., I dont know what was the technician id of it. Wanted all the data (request - close / open or onhold) to allot him back
Change Workflows broken after upgrade to 14506
After upgrading to 14506 this past weekend, I am getting reports from technicians that submitted changes are not going through, and it looks like it has to do with the workflows. Many of them are suddenly showing as "Invalid workflow" and I cannot figure
Trying to start PostgresSQL server failed
Hi I did follow this guide Install ServiceDesk Plus on Ubuntu Server | DevOps Compass Guided IT Solutions by Docker Captain (heyvaldemar.com) on a fresh installed Ubuntu 22.04. Unfortunately when I am running the command sh run.sh I am getting the error:
Outlook Actionable Messages
Outlook Actionable Messages have been successfully enabled in ServiceDesk Plus. The buttons (e.g., "Add Note," "Resolve Request") now display the content of the assigned email message. When click the button, we received the error message "Could not complete
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