Print Preview formatting
Hi, This is not something that i have noticed before but i have gone to print to PDF of one of the requests for audit and the formatting of the print preview is all wrong, its wider than the paper. Half the ticket information is not visible in portrait
Starting ServiceDesk Plus stuck at 0 percent
Downloaded ServiceDesk Plus Standard for evaluation. Installed Ran the changeDB and figured that out to point at sql Running ManageEngine ServiceDesk icon on the server desktop comes up and sits at 0 percent.
Broken Global Search after upgrading to 14500 ServiceDesk Plus version.
Hello, After upgrading from 14306 to 14500 ServiceDesk Plus version we've noticed that we cannot search requests with a global search, "Search across" and "Requests" -> "Default search" options do not give any search result. However, option "Requests"
Renaming Subject Line
Hello, Looking to get some help with a trigger/function question. We have a voicemail inbox that forwards voicemails to our SDP instance that creates tickets. The tickets end up with a long subject line and I would like to rename the subject line when
Database Type
Hi I can see MYSQL is no longer supported in later versions of ServiceDesk and that we should upgrade to the latest version due to security issues. Can anyone tell me how to find out what database type is used. Dan
Microsoft Graph is stop working after i disable login of the account
Microsoft Graph is stop working after i disable login of the account. after re-enable the account , the mail is failed to work. the error "Mailbox is not accessible : "Check authorization details and try again". In the meantime, mails will not be fetched
Looking to export email addresses from a Pick List on a ticket
I have created a form for my organization to edit email aliases that requires the user to enter the users to add or remove from a multi-pick list. These are two separate lists but they have the same problem: This pick-list is extremely easy for the Requester
Emails between two Service Desks
We have an ICT Service Desk and we have a HR Service Desk. They need to be able to send emails to one another. ICT Service Desk tickets are ##22821## HR Service Desk tickets are ##HR-9696## How can updates be automatically assigned to the correct calls,
Change template request icon after update 15120
After updating to the latest version of servicedesk 15120, I have a problem with changing the incident/service report template icon. When I click the "Change" button, it takes me to the servicedesk home page. Has anyone solved this problem? It appears
Users can't passed through the survey if they have authorized in the Service desk Plus
After upgrading to version 15.1 build 15130, users cannot complete the survey if they have logged in to Service desk Plus. When the user clicks on the link from the survey mail, he receives the message "The user does not have permission". When user have
Zia Bot not showing Incident templates
Hi, What config have I missed, under Zia Bot it will show the 'Ask for a resource' but not 'Raise a ticket' even though all incident templates are set to Show Requester. Think I've had this before but I can't remember how it was fixed. Build 15130
Sending notification failed for notifyType : Queue errors
Hi V - 14105. In the system log viewer seeing these errors: Sending notification failed for notifyType : Queue errors. I thought this may be due to a mandatory field not being populated but the only mandatory field is 'subject'. Sending notification failed
Test server
We currently have a Registered Version license (Free version that was grandfathered in for many years) for On-Premise SDP. We would like to configure an On-Premise Test SDP server that we can use for testing configuration changes. Can we use the same
CPU Utilization
This weekend, I upgraded SDP from build 15120 to 15130. On the same vm host, we also run the "free" edition of Endpoint Central, which was also upgraded to the latest build. Since completing this Friday night, we saw the ZULU / java.exe app consuming
Upgrade issue
Issue upgrading from version 12. Logs attached. Any help is appreciated.
Manage Engine Service Desk Plus - User account locked, not unlocking and not able to unlock
Hello, We have an issue where a user is not able to log into Manage Engine Service Desk Plus due to her account being locked out. We sent her a password reset email, but the account is still showing locked out: Security Settings lock reset is set to 30
Currently on 15100 trying to upgrade to 15120 but it is not going through.
Currently on 15100 trying to upgrade to 15120 but it is not going through.
SDP+ location of Request Resolution attachments
We migrated from on-premise SDP+ to SDP Cloud. It has been identified that some of the Requests had attachments to the Resolution section that did not get copied over. We no longer have the on-premise version installed so I can't easily go back to confirm.
Error 1013 Schema Inconsistent
When switching from version : 15.1 Build 15120 to version: 15.1 Build 15130 error pops up
Error upgrading from 14.9 to 15.1
Hello, We are attempting to upgrade from 14.950 to 15.120 to mitigate the discovered vulnerability. Upgrading our test system went fine, but when we tried to upgrade a clone of our production system we go the following error: REQ:2001: Unable to initiate
Account blocked
Hello, I have a blocked user account, but I can't find this user in the blocked accounts. Why? Sincerely, Eric
Rebuild Index
Hello, For some time now, we’ve had to perform frequent index rebuilds on the ServiceDesk database because WorkOrders are not being found through the search functionality. This issue is occurring with increasing frequency. Does anyone have a solution
Failed to send notification in ServiceDesk Plus
Hello everyone, In our tickets, when we try to send replies, we've been getting this error message since this morning: "Failed to send notification in ServiceDesk Plus." We haven't changed anything, but sending replies has become impossible now. Can anyone
After upgrading to 15120, 'SEND' is not working
When we try to reply all to a request via email and click 'Send', the page freezes and the email is not sent
Migrate from Build 15100 to 15120 error 1009 file in use but system does not provide PID
Can't see anything showing in use but fails to pass preliminary checks. Anyone else experiencing this?
Report on Multi-Select Additional Fields - ME Version 14.9 Build 14930
How can I report on a multi select additional fields for "Tags" but have the report group the tags per ID, and not multiple lines per tag with the same request ID? There are no errors or guidance in ME when I run the update SQL with the addition of below:
After upgrading to 15120, 'SEND' is not working
"Bir isteğe e-posta yoluyla yanıt vermeye çalıştığımızda ve 'Gönder'e tıkladığımızda sayfa donuyor ve e-posta gönderilmiyor."
Browser tab icon change
Hello, I recently updated ServiceDesk Plus to 15120 and noticed that icon on the browser tab changed. Previously if I wanted to use custom icon, I simply copy pasted "favicon.ico" into ../ManageEngine/ServiceDesk/webapps/ROOT/images directory. It seems
Update Service Desk to versión 15120
Hello, When we try to update Service Desk from the version 15100 to the 15120 we get the following error: Is this update necessary, or we should wait for the next update in order to do it? Thanks, regards.
Bug Report: Reports with Charts Cannot Be Exported
Dear ServiceDesk Plus Support Team, I am experiencing a critical issue in ServiceDesk Plus: reports containing charts cannot be exported to Excel or other formats. In many cases, the export process either hangs indefinitely, produces no output, or returns
Attached HTM decoding
Hello, After the 15120 update, I've encountered a problem in opening attached HTM files directly in the browser. Please assist.
Unable to take the backup of ServiceDesk Plus
I am getting an error everyday, when backup schedule wants to run. The build is 15.1 Build 15120. Can you help please? Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support
Error REQ:2002
When try to upgrade ServiceDesk Plus free version 15100 to version 15120 shows this error: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation in request descriptions, attachments notifications, and resolutions. Please
Upgrade Failure from Version 14.9 to 15.1 – Error REQ:2001
Hello, I've 5 instances of service desk 3 of them I've already update successful, but in one when i try to update from version 14.9 to 15.1 I receive the error REQ:2001: Unable to initiate migration because of inconsistent data in 6 trash requests
Upgrade Failure from Version 15100 to 15120 – Error REQ:2002
During the upgrade process from version 15100 to 15120, the system encountered an error and the migration could not be initiated. The following error message appeared: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation
Upgrading to latest version
I am currently running version 15.100 and am trying to upgrade to 15.120 and received an error: REQ:2002: Unable to initiate migration due to inconsistent data found during validation in request descriptions, attachments notifications, and resolutions.
Upgrade Fails with Postgres Migration error 14600-14840
Hi I'm trying to run an upgrade from 14600 to 14840, it gets 8% of the way through and fails with the message "Upgrade failed due to a Postgres migration error. However, you can continue to use the previous version of the application without any manual
Log flooded with exceptions after upgrade to 15120
We've recently upgraded to SDP 15.1 (build 15120) and everything is functional. However our serverout logs are being flooded with exceptions similar to this: [15:33:16.183]|[15-08-2025]|[com.manageengine.servicedesk.v3api.utils.SDPAPIUtil]|[ERROR]|[105]|
Email Issues
My helpdesk this morning suddenly started emails open ticket holders every 3 or so minutes about their ticket. This started happening this morning around 8am, it's version 15.1 Build 15100 Any assistance on what might cause this behavior or where to look
Search and indexing issue
Hi ALL We have issue with search in SDP after update to 14720 - no results if i try search by ID or title ( 14.7 Build 14720 MS SQL
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