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                      • Most Discussed Topics

                      • Remove clarification option in approval process

                        I'd like users to be only able to either approve or reject an approval request. Not to be able to ask for clarification which sends it back to the requester asking for further details. Is there any way to disable this so the only thing an approver can
                      • Setup Mail Fetching alerts when more than 1

                        Hello We are using Servicedesk Plus version 14750. We are looking at trying to implement something that will let us know if the mail fetching count is ever above a certain number, say 5 as an example as recently we have had some issues with certain emails
                      • Désactiver la fonction de création des tâches manuelles

                        Bonjour à tous, Dans une demande, nous souhaiterions enlever la fonction qui permet aux techniciens d'ajouter une tâche afin qu'ils utilisent les modèles déjà créé. Dans la traduction, juste les phrases sont traduites maisn on ne sait pas ou on peut enlever
                      • How to: Importing Requestors from Active Directory

                        Hi, I'd like to set schedule for requesters to be imported from my Active Directory, however I have a lot of users under different OU's, how can I select these specific ou's to be imported without any extras? Also, after I set the schedule, I wouldn't
                      • Remove possibility of cancel request by requester

                        Hello, We're currently facing an abuse with the feature of "Cancel Request" and want to remove it. I have only seen the option to allow users to directly cancel their request without asking first but I want the opposite and completely disable this cancelling