View Requests by Location
Is there a way for Requesters to view requests by Location? Currently, I only see a way for them to view by Department only. Example: A building can have multiple departments. The Building Supervisor needs to see requests for the entire building, not just a particular department. I know you can create a custom filter for technicians, but requesters do not have this ability. Please advise.
script On Form Load not works!
this script just works On Form Change filed not On Form Load, why? $CS.setValue("WorkOrder_Fields_UDF_CHAR5",$CS.getValue("REQUESTER.user_udf_fields.udf_sline_302"));
Admin page issue of collapse try our advanced features
Hi All, I got 2 problems in SDP. 1. I tried to collapse the menu, and the left config menu will shorter and shorter everytime after I upgrade to latest version. 2. How to disable the "Try our advanced features"? It is so annoying.
Authentication Failed using the given username and password.
Good Day I could not add our outlook 365 in our service desk email server it said authentication failed even I created already a app password on my outlook account.
Error Importing Self-Signed SSL Certificate in ServiceDesk Plus
I am encountering an error while attempting to import a self-signed SSL certificate into ServiceDesk Plus. I have installed the 30-day free trial version on my computer. The self-signed SSL certificate was created using OpenSSL.
Internal Error While changing tech role to SDAdmin
Internal Error While changing tech role to SDAdmin
Use Additional Field value to change Site in Request or Incident
We have itinerant users who move from building to building throughout their work day. We like the Site based automation in ServiceDesk Plus and want to use it but as a result of these users we need a way to change the Site in the Request or Incident. Given that there is no way to make Site editable by the requestor, what we would like to do is have an Additional Field that will be common to all Catalog items called Site Update to allow them to change the Site value (since it is not directly editable).
Possible to link directly to a category within the service Catalogue?
On the Requesters homepage it links to the wider service request catalogue via URL.com/Templates.do?module=serviceRequest but is it possible to have a unique url for each category so we can link the user to the right set of templates?
Customize Purchase Order form
We have created additional Purchase Order Fields, but I do not see any way to arrange the fields on the PO form. Can the Purchase Order form layout be customized? I'm running version 11.1.0 Build 11127
Requests and Tasks in the same view
I am trying to find a way to view all my technicians' currently assigned work. Their work may consist of requests assigned to them or tasks assigned to them from an open project. I'd like to see a view that shows both their open requests and open tasks
PostgreSQL Custom Query for a list of workstations and the software installed for AssetExplorer
I'm attempting to create a couple of custom reports, but have very limited experience with creating query reports. I'd like to create a query that shows all the Windows 10 workstation with the name starting with "desktop" and a list of software that is
Introduction of Purchase Request
We are pleased to inform you about a new feature "Purchase Request(PR)" which is planned to be introduced as a part of the Purchase module. A Purchase Request can now be created when a request for an asset which is not in stock is raised(from Service Request\Change \Project). Please find a general workflow which is planned for the same: If there is a new hire,manager will create a new service request to provide necessary assets to the new hire. The Technician assigned to the service request (SR)
[Free webinar] 5 measurable skills that every IT technician should possess
Hello there, The success of your service desk relies on the expertise of your IT technicians. But how do you assess each technician's skillset and strategically enhance them? Join our upcoming webinar to discover the five critical skills every IT technician
"Internal Error" when i changing technician role
dear support, i got "internal error" message when i trying to change technician role from SDGuest to SDAdmin.
How can we Auto. populate Current Logged-in Requester Details on the Request Additional Fields?
Dear All, We have created a Service Request Template namely "Request for User Information Update" with the Request Additional Fields such as: a) Display Name b) First Name c) Middle Name d) Last Name e) Login Name f) Department g) Mobile h) Reporting
SQL Query to select Server and Workstation assets Operating System, OS Service packs installed (i.e. KBxxxxx) and the associated KBxx Installed On date.
Within SDP, I am able to view server and workstation OS, KBs installed and the date the KBs were installed on. See attached picture for reference. Could you please provide me a SQL query that will pull back this information for each asset?
Creating a Timer via Custom Function
Good day SDP Community, We are attempting to use this custom function to handle the automated emails we receive from our internal PRTG architecture. (PRTG is network monitoring software & sends emails when network assets fall offline and when they reconnect.)
Devops integration with ServiceDesk plus on-prem
Hi Team, Can we integrate Devops with SD plus which is on-prem. If yes, where can I find documents related to requirements and setup? Thanks, Isaac.
Update failure
Hello, I am facing upgrade failure while updating from ver.13000 to 14000. Console shows following message:"ServerStatus indicates server is migration failed setup...please contact support", so could you tell me the way to fix? Below URL is reference.
List of all technicians according to their status: online and offline
Please give me a SQL Query: 1.List of all technicians according to their status: online and offline. And a Query: 2. Get the name of the current requester who has entered the service desk. like var x=$CS.getValue("REQUESTER");
Change additional field type from Service to Common
I have an additional field I've made under a Service Category. But now I need to change this field to a "common" one. Is that possible?
Create a View like My Pending Requests or Tasks for a group
Does anyone know how to create a view of pending requests or tasks for a group? The system built-in my pending requests or tasks can't be copied to modify so wondering how I could create this.
Display Request Description in Associated Task
I found an article detailing some steps to make the request description display in an associated task: https://pitstop.manageengine.com/portal/en/kb/articles/update-task-description-with-request-description I've done my best to work through the steps,
Disable Pop-Ups
Any way to disable these Help Video pop-ups? They're annoying. Thanks!
No option to import from CSV?
Hi, I have given access the asset module within SD Plus to some technician but they are missing the option to import from CSV? I'm guessing in will be a permission somewhere but not sure where? Thanks
Is there anyway to filter out Chinese in tickets?
Long story short, we shared a ticketing system with our China company. This was a bad idea as over time as there has been more and more requirement to separate our tickets from there's. We've copied an instance of ManageEngine and run it on our server
Masterclass 2024: Episode 6—Build a robust IT asset management process using ServiceDesk Plus [Jul 25]
Hi there, We are excited to invite you and your team to the sixth episode of this year's ServiceDesk Plus Masterclass series. In the sixth episode of Masterclass 2024, we will deep-dive into the hardware and software asset management capabilities of ServiceDesk
Custom trigger to set due date based on date of request
Hi everyone! Is it possible to set the due date of a request based on the date the request is raised? For example: - If request is raised until 22nd of the month then due date is 27th of the month. - But if the request is raised after 22nd of the month the due date is 27th of the NEXT month. Any help would be appreciated. Ana.
[Free report bundles] Identify critical skill gaps in your IT technicians
Hello folks, Ditch time-consuming performance ranking spreadsheets that only give you a partial picture. With our latest report bundle, you can identify subject matter experts, top ranking performers, end user favorites, and more in about three minutes.
[SDF-104847] Show RSS-Feed in Home or Dashboard
Hi, we would like to display rss feeds about security alerts on the home screen or dashboard. (f.e. https://www.heise.de/security/rss/alert-news.rdf ) Our attempt to embed the feed as a widget fails. Is there a way to integrate a feed and if so, how?
Change SAML configuration in database/config file
Hello, we changed a value in the SAML configuration and now we are not able to login anymore. Is there any way to change the configuration values of the SAML configuration while not beeing logged into the web interface? Can we change the settings in any
Get technicians API and search
It seems like whenever I provide search fields for the /api/v3/technicians endpoint I only ever get back 1 result. Is that the intended behavior? I would have expected the "Get all technicians" API to get all that match the provided search fields. I would
Request for Information on Entelyst Services and Support Contacts
Dear Support Team, Could you please provide the following information regarding the services our company Entelyst owns? List of Services Subscribed Through Manage Engine: Could you provide a comprehensive list of all the services Entelyst has subscribed
Time Spent By Technician / Group for Request
Hi Users, We are working on the functionality to calculate the time spent by technicians/group/status for a request. With this we will be able to calculate the time spent by ticket on a Status,Group and Technician & generate corresponding reports. Please refer to the following image for further information. Please let us know the type of corresponding reports you will be interested. If there is any other scenario/use case please let us know. Your inputs would be valuable in building this feature.
New Customizer - HTML Snippet - Night Mode Support
I'm checking out the customizer for the first time, creating my own page. I typically use SDP in Night Mode. When I use an HTML snippet and preview it, the preview has the HTML snippet with a dark background (good) and still black text (bad). I did not
Unable to configure Gsuite because of Invaid redirect URI ManageEngine Servicedesk plus is providing, could this be because my license expired
I've tried copying the URI redirect URI from ManageEngine Servicedesk plus and pasting it to create a credential in Gsuite for the app but Gsuite says that the redirect URI is invalid giving me this message: Invalid redirect: Must end with a top-level
Export all SLA details along with SLA Criteria
Hi all, I want to export all the sla details stored in service desk plus on prem along with their SLA criteria. Is there an PGSQL Query for this? The build I'm using is above 14000
How do I build a Report that includes resources from a Request?
For example - I have a Service Catalog template called "Request Laptop" that users can fill out in the Self-Service Portal. Under "Resources", they can select a 13", 14", or 15" screen size and write in a "needed by" date. I would like a report that shows:
Domain Dropdown and Domain Filtering
It is recommended as a security process to disable the domain dropdown and domain filtering on the login page. I cannot seem to find a good definition of what will actually happen if I do that. As we use domain login for our staff, if I make it go away,
Requester Search - Please enter numeric values for Request ID
In builds 14740 and 14810 (our production and test builds currently), when requesters use the Search in the navigation bar, it behaves as though it is forced to be the Request ID search. It does not provide any other options and creates errors when searching
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