Submit to ServiceDesk button in Outlook
A plug-in for Outlook that creates a toolbar button. This button, when pressed could automatically submit an emailed request to ServiceDesk with the original sender listed as the initial requester, and the technician who submitted it as the assigned technician. This could help with all the emailed requests.
Issue with requests created by email
Hello everyone, One of my clients has a new problem with requests created by email. When a new one is created, sometimes it doesn't get the correct ID numbe (crescent order following the others), but it gets the ID of an older one already closed. That's
Include additional Notification Method Teams Webhook
As a IT operations team i want the ability for business rules to be able to send notifications specific groups of administrative users via Webhook into Microsoft teams channel OR direct to the administrative user. this is because email is not their primary
Closed tickets in days
Hello All, I'm in search of a query to retrieve information on closed tickets categorized by their closure duration: Tickets closed within 3 days Tickets closed between 4 to 6 days Tickets closed within 7 to 10 days Tickets closed in 10 days or more Thanks,
Lost the ability to have a generic list of departments added when a new site is created
We have 100s of sites with a large list of departments for each site. Most of the time, we keep the departments generic in name to simplify the process. I believe after SD-112649, SD-107047 was applied back in Sept 2023 (Copy Default Settings option is
[Free webinar] 5 quick steps to drive service desk cost optimization
Hello there, Reduced budget wastage, streamlined asset management, and enhanced service desk efficiency—this is everything you stand to gain at the end of this webinar. Join the session and discover data-driven strategies that bring significant improvements
[ SDF-26025 ] Add many change request to same problem
Hi, sometimes one problem it's solved with multiple change. How it's possible to add another change to same problem? Thanks in advance. Mauro
How to Hide "Duplicate Request" action?
Dear All, How can we hide the "Duplicate Request" option from the Action Tab on the Request Details page? Regards, Wajahath Farooq
End-of-Life (EOL) Announcement for Mobile Apps from build 13013 and below
Dear users, From June 2024, ServiceDesk Plus mobile applications operating on build 13013 or below will reach end-of-life (EOL) after the release of iOS and Android mobile app version 6.0. Users who prefer to continue using the mobile app in build 13013
Supercharge cost optimization in your service desk with report bundles
Hi there, Are inefficient asset purchases draining your IT budget? Should you repair or replace? How does workforce expansion impact IT spending? Discover data-driven solutions to optimizing service desk costs within minutes. With the latest report bundle,
Custom Report: Last Month This Year vs. Last Month Last Year Comparison
Hi Team, We are using MSSQL and I am looking for an SQL query for generating a report that will provide me with information on 13 months rolling Last year last month vs. This year last month. The report should have the following details: 1. Total tickets
Upgrade Manager launch & Skip Forced Backup
I will be upgrading the ServiceDesk Plus platform to the latest build (14.7 Build 14700) this week. The issues that I "Always" have is the ability to skip the forced backup. I have read many articles on this topic only and made the suggested changes to
Notify requester if tickets has been merged
is there a way to notify the requester if their tickets have been merged with another ticket. We tend to get a lot of duplicate requests that we merge together for less paperwork/tracking on our side, but it causes a little bit of confusion for our end users as they get an email acknowledging that they have opened a ticket but do not get any further notification after we merge the tickets.
"Advanced search" for user in the ServiceDeskPlus
How I can turn on "Advanced search" for user (not specialist) with Assigned Roles SDGuest? Or is this impossible to configure for users? PS Version 12.0 Build 12001 and It is not possible to update the program since your type of end-to-end domain authorization
Automatically Close Tickets With Business Rule (Automatically populate Resolution Text)
We currently have a number of automatically generated tickets, from our printers, which we need to log, but require no action. Therefore, I'd like to set a business rule to automatically close them, based on a certain set of criteria. I've hit a bit of
Whatsapp integration (custom)
Has anyone been able to integrate whatsapp with SD+ onpremise? Is there any update to previous request to have connectivity with whatsapp?
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.
Recently within the last week we started getting this error in Service Desk Plus: Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule. We are on version 14.6 Build 14600
Import iOS asset data from Jamf Pro to ME ServiceDesk Plus
We need to import all the ios Devices in Jamf Pro (iPhone and iPad) in ME ServiceDesk Plus. For Windows and Mac we use the SelfScan script built in, but i haven't found anything for iOS. Do you have any suggestion? Thanks
How can a Technician can view the Normal User UI?
Dear All, Is it possible that a Technician can view the User Interface of a Normal User through his/her current technician roles? I've noticed that once the Normal User (SDGuest role) gets the Technician access his/her view get changed and they can't
How to make New Roles Field Mandatory during Status Update in Change Module?
Dear All, We have created a new Role under the Change Request Template namely "Change Approvers" were the Change Manager before sending for the CAB Approvals (i.e., Approval Stage) select the approvers manually from this New Role. Is it possible to Make
Find all local accounts in the company
Hi All, I was looking can AssetExplorer find all local user accounts on ESXi node, Printers, Firewalls, Switches, Storage? I know for windows workstation it can pull all local users as we have agent that can scan OS. I am not sure how it can discover
software API how to add software
Hello , How can i use , or what api can i use to update an assets software list? I already have a ascript to pull information from azure and import to servicedesk based on asset_id But would also like to update the software view
Custom Email notification after 5 days of created request
Hello everyone! I need to create an email notification, after 5 days of created a request and not was closed. I not see nothing to do this, and i don't know how to do it with commands. Thank you
Reports - Assets per User
Is there any way of generating a report which shows all assets assigned to a user or department. We are using this system to control assets and would like to print out those assets assigned to a user for a signature to then be put on file? Regards
How can we populate the Users on the Request Additional Field belonging to Specific Department's?
Dear All, We have created a Request Additional Field which will populate users available present in our Servicedesk plus using below Script using FAFR form load. Script : var userList = "GUDF_CHAR7"; $CS.referField(userList, "users", {url: "/api/v3/users"});
Struggling with LDAP
I'm trying to implement LDAP in a test environment so we can use LDAP authentication. I can't get most of the queries to work that i have been able to validate in Active Directory, so i'm forced to export 37k records. Ok, fine. Except i'm only able to
[ServiceDeskPlus] weekly automated ticket
I want to create a task that automatically creates a ticket every other Thursday to remind me to check the status of changes to employees who have been issued fleet vehicles. Upon the ticket, I need to acknowledge read of the ticket and: 1. If No new
[SDF-70265] clickable hyperlink within field OR link solution page to a CMDB entry
11.1 Build 11123. Professional w/ CMDB and Service Catalog added component. This has been discussed before. posting in case there has been an update or work-around from anyone. I would like to create a custom field under a CMDB entry containing a hyperlink
Problem with saving on exiting report
Sometime we run exiting report but when we save, it save overwrite on another report.
[SDF-103120] Changing request status on reply introduced more clicks...
On version, prior to 14.1, all I had to do was to select an option from the drop-down menu when replying. Now, another popup window pops up (On Hold Scheduler) and then you have to click the button. We don't use this feature. How can I disable this?
Moving from Windows 10 Pro to Ubuntu - restored data was successful but unable to access the Web UI
We have 13k tickets, attachments etc, the restore of the backup file was successful and I can start the app with sudo sh run.sh but I am now unable to access the Web UI. I tried with Ubuntu Desktop and Ubuntu Server. Any ideas on how to fix this? Build
imported requests and associated assets
Dear Valued Team , i have question here i prepared excel sheet from my old system to import it on servicedesk plus and also imported the assests by sccm connectotor and assets are assigned to user when i open new request the issue here is for imported
SCCM and Product name
Hello SDP community, The SCCM scan seems to generate some strange product name. Is that a bug? See screenshot (laptop) In the screenshot, there are 2 machines that I would like to reconcile. The one above has a strange product name (scanned by SCCM),
Email Notification to Solution Creator/Owner Based on Review/Expiry Date
Is there a way to send an email to the person who created a solution that is based on the review or expiry dates in the article? You can send an email to the Topic Owner but not who created the solution. We don't' use topic owners so that is of no use
Setting Priority by FaFR doesn't work anymore (Change Module)
Since 14505 this code doesn't work (doesn't work on 14600 either) OnValueChange for Impact and Urgency var Priority_Matrix = { "4. University": { "4. Very High": "1", "3. High": "2", "2. Medium": "3", "1. Low": "4" }, "3. Institution / Computer Lab":
Import domain name during LDAP import
Hello, despite my previous answer (https://pitstop.manageengine.com/portal/en/community/topic/sdp-doesnt-fill-domain-name-in-users-details-during-ldap-import) marked as "Answered", I stil can't resolve this issue. As Dinesh said, I can configure default
When was a report last run
I know this was asked about 14 years ago, but didn't see any good answers. We have a lot of reports created by various people over the years. How can I tell when was the last time a report was run, so we can go about removing those that are obsolete and
Reconcile users
Hello SDP community, We have a number of users duplicate some have been created manually and others imported via AD. Is there a way to reconcile the duplicates as it is for Assets? Thanks in advance for your help.
ServiceDesk and CMDB data integration
Hi guys, I have question regarding using and integrating cmdb with SD+ requests. Lets have the following two cases: Case 1: I want to have a request in SD where ppl can request for share folder creation and provide some details such as owner etc. When
QOL - Is it possible....
Hey Community! Is it possible to auto assign a ticket to a technician if that technician replies to the ticket via email? Thanks! David
Next Page