Trigger task on date in field
Hello, I am trying to improve our offboarding functionality. My problem is very similar to what Matthew is describing: Trigger Task on Evective Date (manageengine.com) To summarize: I have a form for offboarding and this form contains an additional field
Script to add custom field text to subject line
We have a trigger setup to send an email to non IT people when a New Hire is brought on. I created a form rule to add the employee name to the Subject line. the script is below /*Set subject line from employee name*/ var subtext=" New Hire Request: ";
Logons using Smart Cards
My organization just started requiring smart card logans to the domain. SD had been set up using user ID's/passwords that were synchronized with Active Directory. Now, with the smart card lagon requirement users cannot use their old domain user ID's and passwords to access the SD portal. I do not want to set up passwords for 400+ user accounts in ServiceDesk. Is there a way to configure ServiceDesk to identify the user via their smart card lagon (through Active Directory) and not be prompted with
Problem in loading field while editing a request life cycle
Hello friends, When I want to create or edit a request lifecycle and make some fields mandatory or optional in a transaction, there are no fields to select. In addition, it is not possible to create a custom request filter on the requests page, and nothing
Abnormal interaction between SPD and ADM
We use ADM on SPD to manage the connection, and we have also configured ADM. However, when jumping, the situation prompts as shown below. Is this an issue with SDP or ADM.
Access Token not found
Hi Guys m trying to configure o365 oath for manage engine service desk plus for some reason its giving me below error following below wiki.Anyone can guide ? https://help.servicedeskplus.com/configure-azure-as-authentication-server
Problem with UDF Sending Using API
I'm unable to send UDF values using the REST API, UDF Fields added see the attachment, API Request Body: { "request": { "subject": "subject", "description": "desc", "requester": { "id": "4503", "name": "API" }, "udf_fields": { "udf_sline_301": "Ahmed
Mail Fetching using Microsoft Graph
Hello, I have SDP product latest version, and i want to configure mail server settings on it. I have office 365 subscription. But i cannot configure the mail server settings & fetching properly From my side, i created registered app on azure portal but
Auto assign incident/request approvers
We've created a special subcategory for requests/incidents. Any incident that uses this subcategory needs to be approved by specific individuals before it can be closed. We're using SDP 8112. Is this possible? I saw where I can manually add approvers, but this will get cumbersome quickly, and people could forget to assign the approvers. Thanks!
Active Directory picture synchronized in ServiceDesk Plus?
Hi Everyone, We want our users' profile photos to be synchronized from Active Directory. Is there such a feature?
How to create Multiple Child Requests from a Parent Request?
Dear All, How can we auto. create three (3) child requests once a Parent request is Raised? We would like to auto. create those child requests which will be assigned to the specific Templates, Group, Technician and has its own SLA defined and those child
[Free webinar] Reduce service desk expenses in five quick steps
Hi there, Cost reduction strategies involve time-consuming plans, and often fail to curb IT expenses effectively. Discover five immediate steps you can take to optimize service desk expenses, while improving service desk efficiency and productivity. Join
[SD-84669] Focus of window gets lost due to auto save
Hello When we for example write a long reply to a message, the system does an auto save of what we are writing after some time. Every time this happens, the focus of the window gets lost and without clicking again on the window, we can not continue writing.
Reassigned a scanned product to another product type.
Dear all, I have created a Product Type named "Laptop" and I reassigned the product (which was scanned devices) to this Product type. The scan no longer works. Does that mean that we can't move a product "scanned" to another Product type?
Maintenance Tasks Failed to Generate
Hi, I have 10 maintenance tasks that automatic generate every day. In the last week they randomly fail to generate.
Add ''Part No.'' of the product in a report
Hello SDP, I would like to create a report and add a column which will list the ''Part No.'' field of the product located in the Asset Management - Product. I cannot figure out how to do it The query of a basic tabular report as in the attachment + the
Users generated with LDAP or AD
Hello SDP community, Is that correct to say that when we import users to SDP through AD or LDAP it will also generate Department CIs? If that's true. Is there a way to avoid the departments to be generated as CI but only as attrbute? If that's wrong,
Announcement statistics
Hi, Is there a way to get a list of the requesters and technicians that clicked on an announcement? Regards, Gino
Why Task Owner gets Empty once the Owner is Removed as Technician?
Dear All, I've noticed that If I've removed a Technician who was assigned and resolved some Tasks (as owner) previously, the owner field of the Task gets empty. Regards, Wajahath Farooq
Creating a new request via URL
I am trying to create a new request and pass data to it while using this. I am unsure what the proper formatting of the url. to start what would our URL be to creat a new request without data then what would it be to pass the data through? something like
Mail to ticket
Hi everyone, I'm starting to play with the Service Desk Plus, by configuring the Mail to Ticket I can verify that every email that arrives generates an incident. I would need to know how to be able to use some configuration or script, to move the flag
How to Hide "Submit for Approval" option?
Dear All, Please let us know, how can we hide "Submit for Approval" option under the Action dropdown? Regards, Wajahath Farooq
REPORTS WITH NO DATA
Is there a way to prevent the scheduler from sending reports when there is no data? Our managers only want the reports when there is data. There should be some way to skip sending it when there is no data.
Problem in Technicians picking the ticket
We have installed free edition of Servicedesk plus and configuring it. In technician login they are not able to pick up the tickets. Is this feature restricted in Free edition. If not, pls. help in enabling this feature.
How to make Notes Mandatory on Service Request while setting the Status to onhold?
Dear All, Is it possible to make the Notes Mandatory for the Technician (During Edit) on Service Request only when the Technician is Setting the Status Manually to onhold? Please note, we don't want to make Notes mandatory while we are sending the request
Revoking the service pack for build 14610
Dear users, We have revoked the service pack and installation file for build 14610 from our website as customers using ServiceDesk Plus connected to MSSQL server in their environment have reported issues due to inconsistent connectivity with the database
SD Plus v14620
I saw 14620 is available but can't install this one. On attempting to install this on test instance on v14500 I received the below on linux installation using postgresql. This was not a problem with patch v14610. The certificate already exists. I tried
Track email transfer
Hello support team, We have received an email to our support email address, which we later did not find in the Service Desk incident queue. Is there a log in Service Desk Plus in which the incoming mails are processed into tickets? I only wanna know if
My approval cannot be displayed on the SDP requester interface
SDP VER: 12.0 构建号 12000 Hello, Unable to display pending approval data in the approver interface. The first image is during preview The second image is the user interface, only showing the other three, my approval cannot be displayed
Unusual login detected pop up
Hello, I just upgraded Service Desk to version 11203 from version 11139 and noticed a new feature. Please reference pop up below: How can I check the details of the unusual login detected? It keeps popping up quite a few times. Where can this be configured
Query to get Request Ageing info.
Version : 14304 DB : PGSQL OUTPUT: SELECT LONGTODATE(wo.CREATEDTIME) AS "Created Time", wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", cd.CATEGORYNAME
First Response Time When Press Start Work
Hello Dears , As i know first response time calculate only when technician reply to requester and send it by Email . My question is if its possible to calculate response time when technician press start work ?
Survey with Smiley
How can I enable survey in ServiceDesk Plus with Smiley option. Only text option is already there, but I looking for Survey question with smiley Shajeel
Getting all non-resolved tickets via API
Hi Team, I am trying to export all requests based on the subject and status as below: $input_data = @" { 'list_info': { 'row_count': $per_page, 'start_index': $index, 'sort_field': 'subject', 'sort_order': 'asc', 'get_total_count': true, 'search_fields':
Masterclass 2024: Episode 1—Getting started with ServiceDesk Plus [Feb. 29]
Hi there, We are excited to invite you and your team to this year's ServiceDesk Plus Masterclass series. In the first episode of Masterclass 2024, you can learn how to set up basic and essential configurations to get started with ServiceDesk Plus. We
Migrate from PostgreSQL to MSSQL - Servicedesk Plus 14.6 Buildi 14600 - Free version
We use servicedesk plus 14.6 Buildi 14600 on windows server 2016 . System now use Postgre SQL and we wish to migrate MSSQL 2016. When I restore backup the error is "Incompatible Database source : postgres : when compared with target Database : mssql"
Error sync data from SDP to Analytics Plus
Hello everyone. Service Desk Plus version 10.5 Build 10514 is what I'm using. I wish to sync data to Analytics Plus version 4.5.6 Build 4560 at this time. I keep receiving an error saying that SDP and Analytics Plus cannot sync data. The file I attached
How to delete current Backup Approval?
Do you know hoe to delete Backup Approval when management continue work ahead of schedule? Because we cannot delete it need to follow the schedule.
How to extract template down to item with SLA using query
I want to extract data on the existing template til item with SLA
Filter Problem tickets
option in the problems module to be able to filter the "problem tickets", something similar to what we have in the requests module and in the changes module.
Next Page