SDP Admin account restore in UAT?
Dear SDP, We have created a UAT environment, by mistake the admin has deleted the admin account. Is there a command that we can run to regenerate the generic Account with generic pwd? DB: Postgre App version: 14200
[Tips & Tricks] Share requests to make your helpdesk process simpler and help your technicians be more efficient
Hello folks, HelpDesk technicians involve handling different kind of issues everyday. Most of the times, a request needs to be handled by different groups. For example, when a user reports a laptop issue, it could be an issue with hardware or software and so on. Unarguably, this request has to be worked on a collaborative effort and this can be very beneficial for technicians and for users as well. As the title suggests, ServiceDesk Plus has a feature that allows technicians to share requests with
automatically adding tasks
Hi Is there a way to automatically add a task to any request that comes from a particular email address? Kind regards H
How to Increase the Count of Additional Fields from 50 to 150 on specific Service Category?
Dear All, We have created a Service Category and it has several Templates and with many fields. Now, we have observed that we cannot add more than 90 fields on Common to both Incident/Service Request and 50 Field (Max.) on specific Service Category. Please
Query report question
Hi, Is it possible to list all requests that has been assigned to a specific support group during its life cycle? The support group are often assigned requests from other support groups and dispatch requests to other groups.
SDP Enterprise - Automation: How to get notified when a ticket has been open for more than 2 weeks
Is there a way to get notified when a ticket has been open for more than 2 weeks if so how do you do it I can't seem to find it. I've been looking a custom workflows and triggers but I can't seem to get it working.
Report in SDP 8.0.0 does not support Arabic language
Hi all , I face small trick when i was export a report to pdf file the Arabic words don't appear , but in excel it's working fine . I need pdf file , what i should doing ?!
Report Paasword
I set attachment file password but when I export a report, the password doesn't work!
Survey - ability to submit anonymous survey
Are there plans to enable anonymous surveys within SD+? Use case: sending out periodic surveys to users to gather generalized service data. This type of survey is not related to a specific request and is intended to gauge quality and solicit feedbac
Adding notes to report
Hi I would like to add a column for notes to the below report. Running postgres sql. Thank you! SELECT "wo"."WORKORDERID" AS "Request ID", "pd"."PRIORITYNAME" AS "Priority", "lvd"."LEVELNAME" AS "Level", "aau"."FIRST_NAME" AS "Requester", "ti"."FIRST_NAME"
Notify Items Receiver (technician) to receive remaining items from the Vendor every 1 Week?
Dear All, While Raising the PO we've mentioned the quantity to be received by the Vendor as 50 (for example), but the Vendor have partially shipped the items as 40 only (remaining 10). Now, how can we send the notifications every 1 Week (as a Remainder)
How to notify users by email when suspending a work order and inform them of the "status change comment" in the email
Hello The version of SDP is V14720. I hope to notify requester of relevant work order information by email when a technician suspends a work order, and be able to inform users of the content filled in by the technician in the status change comment when
[Free webinar] How do you measure the business benefits of IT initiatives?
Hi there, Struggling to quantify IT’s contribution to productivity? Transform your IT from a sideline function to a strategic powerhouse. Join the session and discover strategies on substantiating IT's value as a key contributor to organizational efficiency:
View Password field!
In many cases, IT technicians send usernames and passwords of some software services in response to user tickets. These details are communicated to the users both in the service desk and in the email, and the passwords can be seen in plain text in the
one question!!
Why is this not something new and not updated? Product Roadmap (servicedeskplus.com) And nothing has changed here since last summer All the new features and improvements to unpack this summer | ManageEngine ServiceDesk Plus
Public survey widget in self-service portal
Public survey widget in user self-service portal can be great. like this image
[SDF - 71685 ]Send SMS to Requesters
Hi in Servicedesk plus is possible Send SMS to Requesters?
Preventing videos & PDF download!
Upload Video added to Solutions, But all users can save it on their computers. How can we restrict download video? When does the problem occur? Suppose you made a solution with a two-month expiration time. The solution expires, but the user can use the
I can't Migrate MSQL To PSQL
Hello while I want to transfer database from mysql to postgre it gives me the error that database is not empty and use a new database and how can i create a new database for postgre with use migrateDB.bat script command use? Thanks.
Change Request Status on Recieving an email
Hi, We have enable the automated process in SD+ that informs the user that the request will be closed if they dont reply. What I am now finding is that we dont always see the nofications from SD+ that the requester has replied to the request. Can anyone
Auto edit-categorize incident
Hello everyone!! Just asking If there Is a way to configure the plattform to auto edit the incidents by a condition, EXP: If the word "internet" is In the topic of the incident, the service desk edit by itself the atributes according to what we have previously
Masterclass 2024: Episode 2—Setting up a powerful request fulfilment engine with ServiceDesk Plus [Mar. 28]
Hi there, We are excited to invite you and your team to the second episode of this year's ServiceDesk Plus Masterclass series. In the second episode of Masterclass 2024, we will discuss the step-by-step procedure to design, implement, and manage a powerful
SDP Service Catalog - Workflow
Hi all, I am testing the Service Catalog feature right now and came to an issue or question on the workflow. In my company the process usually starts in the HR dept. So they should start with the service request for new hire and fill in only few information
Get Asset information via API
Hi, We are using SDPlus as our single source of truth when it comes to assets. We have long term plans on using the CMDB. Due to other applications that we have in the business we need to update AD with the correct user. So it is possible to export the
Get asset from asset name by API
Hello, is there a way to get a specific asset by its name from API? I already use the API for some ticket tasks and now i also want to get information about assets. I can use server:8085/api/v3/assets/ to get a result. But i want a specivic asset named
[Free e-book] 5 inefficient asset management practices that are costing you
Hi there, Are asset inefficiencies silently draining your IT budget? Uncover hidden asset inefficiencies, optimize procurement practices, and derive maximum value from every IT investment using powerful analytics. Our latest e-book provides data-driven
Enable Two-Factor Authentication for Admin Configurations
We got an issue when we Enable Two-Factor Authentication for Admin configurations only but normal user also require verification code to log in to the application. ServiceDesk Plus: 14.7 Build 14710
Report notification
Why would the deletion of a private report generate an email notification to all technicians?
Notify Specific Technicians if the Count of Specific Product Type is Less through Asset Replenishment?
Dear All, We're configuring the Asset Replenishment and we would like to notify specific Technicians for specific Product Type's only. Please let us know how can we configure the notifications to specific technicians. Regards, Wajahath Farooq
Where are the auto assign rules stored in the database?
Running MSSQL and current installed version of SDP is 11.26 (we are working on upgrading to current).
When user send service catalog , I would like send the auto replay by eMail to requester
e Mail contents should be Ticket number , contents of request
Software report with WHERE condition
Hi, i have a sql to show software on my computers, but i need to show only specific soft (for example Office 2019%) or show all software on computers who has specified name (for example zdiz%). Below my sql question. Please help me with WHERE condition
Export values from ManageEngine SDP SQL database custom request fields
Guys, anyone know how to export values from "Additional Field - Incident" from SQL DB? Thanks in advance.
Two Factor Authentication - QR Code Not Appearing
I have recently installed 14700 in our test environment, and wanted to check out the Two-Factor Authentication for admin configurations. We do not typically use Two-Factor Authentication for login, as we use SAML authentication. But I thought TFA for
Report for last login date of a technician
Hi, Im after a report for the last date a technician logged in, This is so we can manage license numbers 14.2 Build 14200
Custom Report Issue
Greetings, How can I add Software list in my custom report? because in "select columns to display" there are no option to select software. Can someone help me with this issue?
Expiry Date Auto Fill
It would be nice to have the Expiry auto fill. For this to work, I would think that under the Product details, where you define vendor, cost, warranty etc... you would have a life-cycle field. You could set number of years that the unit is to be in production. We age out machines that are 5 years old. So I would put 5 years, or 60 months, however the field was set. Then when I put in the aquisition date, it would auto calculate the expiry date of the unit. Not to be confused with warranty expiry.
How do I execute a post function from the server in servicedesk plus?
Hi friends, I need a popup window to send SMS to a specific phone number or perform other functions from a custom menu on a request page. I have created an HTML file containing pop-up content and functions in JAVASCRIPT and moved it to the Integration\resources
response file for silent installation
Hello folks I need a hint with silent installation on Linux If I go with a binary install file and provide options -i console then I have to specify all the parameters interactively during installation Meanwhile, the is an option to generate a response
export Report without logo.
The reports can be exported as a CSV file without the header or logo. ??. All I need is the field and record names. I attempted to use SQL to perform a select directly, but all I get are html characters when I export the fields description and resol
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