Gestion des ressources
Bonjour à tous, Nous aimerions savoir s'il est possible de gérer une ressource à partir d'une requête. Nous allons ajouter une ressource dans un modèle de catalogue de services et nous avons ajouté la section ressources. L’idée est que lorsqu’une ressource
Managing software licensing renewals
I combed through the documentation and found that licensing can be renewed by renewing a contract. We have numerous systems where we've added licensing over the years. The expiration for the new licenses is annual based on the purchase of those licenses.
Nom approbateur dans changement
Bonjour à tous, Sur le changement (Change), nous souhaiterions que le nom de l'approbateur soit afficher dans la demande de changement. Ici, c'est déjà approuvé mais on ne sait pas qui a approuvé le changement. Si quelqu'un a une idée s'il vous plaît?
Issues view
Hello How could i watch list of all Requests submited by other technicians who are in a same group with me? If they were end users i could select "view department issues" but for technicians there is no way like this. I even tried Roles but it didnt work,
Export XLS from Report Issue
I am using SDP version v14.8.20 with an MS SQL database. I have no issues generating reports within the program using the report builder, but when I try to export an XLS file, I get this error: {"error":{"message":"An `executablePath` or `channel` must
Error 1013 - schema is inconsistant
Hi Trying to install version 14810 - Stale connections? Anybody else tried this new version yet? Any ideas? or submit a ticket?
Timesheet Feature
Need true timesheet feature for technicians to track and manage their time for their full workday. Leverage the Worklog entries that pre-populate the timesheet for the day worked. Allow technicians the ability to make direct entries on the timesheet that
Quick Button for 1-Min 3-min 5-min 10-min 15-min worklog entry
Hello Team, Does anyone have a way to make a button or action that will allow us to quickly add a timestamp of a fixed amount to a ticket? Our team is ultra-efficient (if I do say so, myself), but we are looking to shave seconds and "clicks" off the support
Exporting a project to CSV, including tasks, milestones, timelines, roles, and time details.
Es necesario exportar un proyecto completo a CSV con todos sus atributos en el módulo Proyectos de ServiceDesk Plus. ¿Cómo puedo hacerlo?
Daily maintenance planning without weekends and public holidays
Hello, We have scheduled a daily maintenance on the "Maintenance" tab So, we receive notification emails even on weekends. How can we configure the daily maintenance to exclude weekends and holidays please? Sincerely,
Custom change report
Hi I want to create a custom report to show following information Change ID Title Change Requester Change Owner Change Implementer Schedule Start Scheduled End I've try this query => https://pitstop.manageengine.com/portal/en/kb/articles/change-rl but
SDP and Endpoint Central - Integration and Report
We own SDP and EndPoint Central. (EndPoint is hosted at a different location and owned by our parent company if that matters) We have not integrated the two products. What is the cost to integrate the two products? The goal I am shooting for is this -
[SDF-89712] Hide/Show or Mandate/Not Mandate Checklists on requests
Is there a way to use FAFR on request to either Show/Hide or Mandate/Not Mandate check lists based on another field (pick list) in the request. I have a request template with a custom pick list field added. It also has 2 checklists associated to it. Based on what the user selects from the custom pick list I'd like to show 1 checklist and make it mandatory while hiding the other and making it non-mandatory.
Checklist API
Hi, I want to update configured checklist by API call. I searched in API document and didn't see it. Please add this feature in next release. My Scenario: In SDP ESM, I have an HR instance. In this instance, I configured a service catalog as "Hiring
Reverse proxy issues with ME SDP websockets
Hi! We have an Apache reverse proxy for many internal webservices that need to be exposed publicly on the web. Many of these utilize websockets and as such we are pretty much using the same entries for all our hosts. However, ManageEngine ServiceDesk
Report for User with managed software
Hi I need a report based on User -> Assigned Laptop -> Manage Software on this laptop. Can someone help me with that?
is it possible to submit a custom form via API call?
Dear all I create a custom form as the attachment. Because both the "Time off balance available" and "Remaining Time off balance" fields are numeric values from another database. I want to submit the form via API call. I am using the HTTP post method
Asset Bookings - No Technician Notifications
We were very excited to see the release of the Asset Booking module but we've unfortunately hit an issue right at the start. How can we notify technicians that a new booking request has been submitted? There are some triggers that can be enabled in Notification
Important notice for customers using ServiceDesk Plus integrated with Advanced Analytics
Dear users, As we have introduced several changes and enhancements to the request additional fields in build 14900, customers migrating their ServiceDesk Plus to build 14900 and later with Analytics Plus integration will have their Requests custom fields
Asset Loans with Ticket Workflow
Hello, Has anyone looked into automating asset loans via ticket workflows? If so, how did you go about it? Here's what I've been tasked with: 1. User creates a ticket with a custom template that I'll call "Asset Loan Request". 2. User selects the amount
Migration to SDP MSP
Hi, Team, is there a way to migrate Support Center Plus to ServiceDesk Plus MSP? Thanks.
Request Custom Function error Exception - 'SSLException'
Hello, I'm trying to use Request Custom Function to update request details. I found a script from another topic, but I'm getting "Exception - 'SSLException'" when trying to run it. Our servicedesk plus is a https site only, so maybe I'm doing something
Upgrade to 14730 Failed Due to SeqGenState table incorrect Record
Hi Friends, I need to Upgrade ServiceDesk Plus from version 14720 to the last version(14860) But failure occurred with this message: There are incorrect values in the SD/Seqgenstate Table. Contact support for details. And when I read upgrade logs this
Critique of the Multiple Similar Products (SupportCenter Plus, ServiceDesk Plus, and ServiceDesk Plus MSP)
Dear ManageEngine Team, I would like to take a moment to offer some feedback regarding your current product offerings in the IT Service Management (ITSM) space, specifically SupportCenter Plus, ServiceDesk Plus, and ServiceDesk Plus MSP. While I recognize
ServiceDesk Plus and ServiceNow Integration : OAUTH?
Hi All - Customers are reaching out saying Basic Authentication is deprecated and that would prefer to use OAUTH when integrating with ServiceDesk Plus. What is our POV on that? I only see Basic Auth in the setup instructions...
Deluge Custom Function Example - Add a Task to the current request.
Hello, I want a Request Life Cycle transition to add a task template to the current service request using a custom Deluge function. Can anyone provide an example or point me in the direction of one?
How to disable the reason for a Web Remote connection?
We just upgraded to SDP 9323 so we could try out the Web Remote Connection. Whenever we try to connect to a host, we're prompted with entering a reason for the session, which is required. We do not want this to be required. Thanks.
This request does not fall under your permitted scope.
I have am external vendor that needs to be able to submit us a ticket. They have an acct and Role setup just for that. My issue is that they can in the 'Request' page they can select 'All requests" and see every vendors queue as well as all of our companies.
Servicedesk plus 14.1 - Ajout choix d'actif dans la demande ou tâches
Bonjour à Tous, Nous souhaiterions ajouter cette liste de choix d'actifs dans notre formulaire de demande : et / ou l'ajouter dans un champs dans le formulaire "tâches" : L'idée c'est d'avoir plusieurs actifs différents dans chaque tâche de la demande.
Microsoft Entra Verified ID integration
Is Verified ID on the roadmap for integration with ServiceDesk Plus? We'd like to have a user verified when they call in for a password change and it show up as a choice in ServiceDesk Plus for them to click that then can be linked to a ticket.
Clear Status Field
Hi, I want to force my technicians to choose a status on ticket creation. Right now, its mandatory but i have to set a default value. How can i force "Status" selection?
Upgrade from 14840 to 14860, getting AuthToken Invalid after login
Hi Just upgraded ManageEngine ServiceDesk Plus on prem from version 14840 to 14860. I am using SSO via Azure login. I can authenticate, and I am redirected to the Calendar view. Clicking on "Requests", I get an "AuthToken in the request is invalid. Unable
IT Services vs Business Services
Hi, I am trying to ensure I put things in as the correct CI type and several items could go in either Business Service or IT Service, depending on how you look at them. Would I be correct is stating the following: Business Services are services, supported by the IT department, that the business users consume on a daily basis without further requests e.g. a CRM system, communications platform, intranet or internet connection IT Services are services that the IT department provides generally on request
Upcoming Release : Lookup Field Enhancements
Dear users, We are ready to unwrap the upcoming enhancements in Lookup Field. Below is a brief run-through of the same: Lookup Field Enhancements You can now add lookup fields to request templates. To create a lookup field for
Case synchronization between ME SD and third party tools
Dear Guru, I would be very grateful if you would be kind enough to help us with two questions: 1. The synchronization between two systems. We use two systems as Incident Management and Change Management: - Case Management - Service Desk (Manage Engine)
Free License for Latest Version
I tried to download latest version on windows 10. it is working OK and showing 30 days validity. I have downloaded free license for 5 user but I am not able to select license file. It is showing that this version supports only to windows 19 and above.
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Which specific log should i be looking at?
How to move service catalog template to a different category
I have some service catalog templates I need to move to a different category. I don't see where I can do that. I'm using SDP 14303.
Mailbox is not accessible
Hi all, On the Incoming Mail Server Settings, there is error "Mailbox is not accessible : "Error while connecting to mail server.". In the meantime, mails will not be fetched in the mail fetching schedule." No issue on the Outgoing setting. i just recently
Maintenance planning notification
Hello everyone, For a daily maintenance schedule, can we exclude weekends please? Saturday and Sunday or Sunday only? Thanks in advance Kind regards,
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