Mandatory fields for Closing in Change should be marked as such
Roll Out Plan and Backout Plan are mandatory to be ableo to progress But they are not marked as such
Technical key
How can i get the Technical key?
Telegram notifications of created requests
Hi all! Because of my problem with mobileapp notifications I decided to apply to my system a telegram notifications. And hope that it is not so far from SD update where we could connect to other messengers :) It's not prettend to be whole mine code, but it's solved significant problem for me and could help anybody too. I use Windows example, but you can do it also at Linux (take your own paths) So, what you will need for plug-n-play (anyway almostly everything is commented inside the files): 1. Python
Change Week view wastes space and doesn't show all Changes
Please remove the unnecesary whitespace that is blocking all changes from being viewd without scrolling.
Asset Scanning -Prevent move to 'In Store' when user deleted.
Hi, We are having a problem with asset scanning moving assets to In Store when the assigned user is deleted. I'm unsure if this is a recent change (within the last year) as we never used to have this issue. It is affecting our audits, assets should only
How to Hide/Disable Roles Fields while raising the Change Request?
Dear All, We have two (2) default roles (i.e., Reviewer and Backup Change Manager) which is currently visible while raising the Change Request. Please let us know whether it is possible to Hide or Disable these two (2) default roles? Regards, Wajahath
updated list of access rights
Hi all, Version 14.3 Build 14304 I want to create a form which will allow to request access to different apps. I've a system that stores all the access rights. The list of access rights is a dynamic one and constantly changes. For example, the structure
Issue restoring data
When i tried to use command "restoreData.bat --dbmigration" to restore data of ManageEngine service desk plus it show error in duplicate value key
Report(s) for administration purposes
I've been asked to create a report that will give us all the template names (Incident and Service Request) and the groups that they are routed to. The report subjects seem to be limited to requests, changes and assets. We need the report above as a reference
How to re-name the "Save" button to "Submit" while raising the Change Request?
Dear All, Is it possible to re-name the "Save" button to "Submit" while submitting the Change Request? I was also looking into Translations but found lot's of Save options but couldn't able to find which one is related to the Change Request request form.
Collecting Warranty information during asset scans - how?
When doing asset scans, how do I get warranty information? This data isn't being returned when I do asset scans. Right now, I'm just testing on scanning about 10 Dell servers. It collects all the hardware/software, including the service tag ID - but not the warranty information. is there some setting I need to check off or something? I am using Service Desk 8.1.0. Thank you
api v3 get image from description (notifications or notes)
Hi! use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an image from notification or note's description: request: /api/v3/requests/385431/notes/88225/images/1254?key=bd2e40fb7041610e18927e173b88b317ebc792ed885b81b31954cd040434b08f1de3b954a08f1a467b16da2cfdfb6cc7ef655e6ff78e337cc5705b0839e2a26dc2e6f267
Ubuntu Server Installation
I am installing the free version for SDP evaluation it in a virtual machine with UBUNTU SERVER 22.04.4 LTS and following the sequence of most of the tutorials, there was no detail of the installation but when I run a script to run the ServiceDesk Plus
Active session in Service Desk Plus
After last update of the product we started receiving this error to the techntians Please let us know how to avoid it, and how to disable it. It is annoying and prevents us from using the system. thanks
How can we merge certificates?
Hi Friends, My SDP integration with Analytics Plus and Endpoint Central is facing with SSL related error and I need to generate separate certificate file (jssecacerts) for both server via Gencert.bat file and merge them together I have read the solution
Unable to connect to the EWS server
Hello. I want to set up receiving incoming messages from the Exchange mail server. In the Mail server settings, I specified an EWS connection I looked at the address bar in the Exchange server settings. The authorization data is up-to-date. Authorization
How can we auto. set Schedule End Date on the Task which is also -3 Days from the Request Dueby Time?
How can we auto. set "Schedule End Date" on the Task which is also -3 Days from the Request Dueby Time? Use Case : We are setting (assigning) SLA on the Service Request dynamically based on the request additional field value (picklist) and based on the
Servicedesk Plus Standard 404 error
Dear, After OS update Servicedesk gives me this error I have restored licence file from backup but on every service start it gives the same error. As You can see the license is renewed i February.
Intune Intergration
Why ist in our Third Party Tools no Intuen Integration available? We are using
Email Commands with Line Breaks
Is it possible to work line breaks or formatting into Email Commands for ticket creation? I have asset info going into one field. I'm trying to get it to go in this format: @@New Hardware Assets=MODEL - Z24f ASSET TAG - LIS200814906 SERVICE TAG - CN43420VWT
Upgrade failed due to a Postgres migration error. 14600 to 14720
Good afternoon! when migrating from build 14600 to 14720, an error occurs when trying to upgrade postgresql to version 15.2 Upgrade failed due to a Postgres migration error. However, you can continue to use the previous version of the application without
ManageEngine ServiceDesk Plus 14.7 Build 14730
I get an error when I want to make incoming and outgoing settings as Microsoft Graph. I ran these 2 queries, they are attached. select * from incomingnewsserver; select * from outgoingnewsserver; I want to connect to the database and delete these settings,
Found odd issue with latest version
If you click here: Keep clicking and this happens:
Expand Multiline Fields
Is there a way, presumably through Page Scripts, to fully expand or set a desired height for a multi-line field when viewing a request? I'm building a new form and I have 4 Multi-line fields that have a lot of summary information that is needed at a glance.
Approval Link: Invalid Key : Key could have been changed manually or would have been an old one.
I am trying to send approvals to a distribution group so that any member of it can click the link to approve a request, but users get the following error when clicking the $ApprovalLink: Invalid Key : Key could have been changed manually or would have
Software License Character Limit
Is there a way to increase character limitation for the license key field? a workaround I currently did, is to create a multiline additional field. character count of license key approx. ~1000-2000
Missing search results (Lucene index) after upgrade to 14.7 Build 14700
Hello, After upgrading ServiceDesk Plus from 14.3 Build 14304 to 14.7 Build 14700, we are now missing the vast majority of our Global Search results across all modules. Queries that previously returned hundreds of results, dating all the way back to 2016
Publishing ServiceDesk Plus via Azure Application Proxy
Hi there, I wanted to know if is posible to expose the ServiceDesk plus on-premises through the Azure Application Proxy service with Azure authentication support. The AD FS service used by my organization is under attack(Password spray Attack and DOS) and we would like to migrate the authentication service to the Azure solution. Please help. Thank you and Regards, Claudio
SDP on prem deluge custom function doubts
Hi, Team, is there a way to know previous field values on Deluge, for instance, when you have a custom function triggered by a business rule and want to know the previous technician's value when you have the condition "Technician is modified"? The requestObj
Select Service Requests templates in Business Rule
SIMPLE QUESTION and REQUEST to Manage Engine... Why aren't Service Requests available in the Request templates for a Business Rule, but Incident Templates are? Just another example of where you need to do more work on selections for Incidents Vs Service Requests. Your product has been plagued with these examples of basic and expected functionality for years! Instead you try and race ahead with new features that are less popular.
Exporting all ticket data types
We have used resource info questions heavily in service request forms. I have a request now to export all this data for specific forms. I know that these types of questions are not usuable with the built-in reporting function and also not found in ZOHO
Postgres migration error during upgrade
Hello how are you? I hope it's ok. I am trying to upgrade from version "4.2 Build 14205" to the higher version. But I get an error during the process, the error is the following: Upgrade failed due to a Postgres migration error. However, you can continue
Create rule with time elapsed condition
Hello, I am trying to create a rule with a condition based on how long a request is open for but i cannot seem to be able to find anything similar that calculates how long a request is/has been opened for? Is there a way to create a rule based on elapsed
Questions about function definition, reuse, and storage of confidential information
hi admin: If I access an external system within a custom function, and accessing the external interface will involve the need for sensitive username passwords, is there a place to store this confidential information? Also, can I wrap a block of code to
Error when upgrading from service desk build 9.4 build 9400
We are using the free version for service desk and getting the error below when upgrading the application Aug 13, 2023 9:57:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : Change statuses with notification content as empty
How to set Current Logged-in Technician as "Change Owner" while raising the Change Request?
Dear All, We have a Default Field called "Change Owner", and we want to set it as a current logged-in technician (by-default) while he/she raising the change request? Is it possible to set it through the Change Template FAFR? Regards, Wajahath Farooq
build number mismatch found between backup buildnumber and buildinfo buildinfonumber
I have SDP ver. 13.0 Build 13000 and I made a backup. On another computer I have a clean fresh instal SDP ver. 13.0 Build 13000 downloaded from your site. When I try to restore database I get error { build number mismatch found between backup buildnumber
Cannot able to Update Task Description based on Request Description/attributes
Dear All, I was following the Link Knowledge Base article to update the Task Subject and Description based on the Main Request Subject, Description and request attributes on task. While following the steps it update the Task Title but it won't update
A Query Report that will show that if a ticket has gone through a specific support group.
Service Desk Build: 14.3 Build 14304 Requesting for assistance to create a query report to show me tickets that has gone through a specific group. Here is how my ticket flows, after a ticket has been filed, it will go through a support group for approvals
Extract Data from a Filled Fields to Notification
Hello, I need help with setting up a notification to send an email when a specific template, like "new staff” is created with all necessary information filled in. I want to extract the filled data from the fields that exist in the template and include
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