How to Auto. populate selected User Email Address on Request Additional Field?
Dear All, We are populating the Employee Display name along with its internal ID on the Request Additional Fields. Once the Employee is selected, how we can also set its Email address on another Request Additonal Field? We are using below script to populate
Unable to change the default database on Linux Mint to MSSQL Server
I am trying to change the default database to MSSQL Server database but not able to establish the connection. It is getting failed with an error stating "Connestion failed for user"Administrator".Clientconnectionid:******". I have checked my credentials
SDP integration - Active directory
greetings, I have a question related to integration with Ad in service desk plus? Can a gMSA account be used for integration with active directory?
Can we integrate Informatica with ManageEngine Service Desk plus?
We would like to know any possible solution for integrating Informatica with ManageEngine Service Desk (SD) plus. Also, we would like to know if this is also possible or not: Create ticket in SD and that takes you to IDQ tool where the data steward can
Internal Error while change sort by click on header of column in requests list
Hi, I am getting an "Internal Error" while resorting the request list by clicking on the desired column header. I think this error is a bug. I have had the same problem with the app upgrade. I attached log and screenshot. SDP v14.7.60 DB: MSSQL Thanks
No puedo Importar archivo CSV en Activos
Hola Estimados. Al momento de importar un archivo CSV en los activos, me da el siguiente error: versión: 13.0 Build 13007 Adjunto CSV
Resolve or Close option should be available only for Ticket owner or Group member of the ticket's group.
Hi, I need the help of the ServiceDesk community to solve a couple of tasks that I am stuck on. 1) Configure the system to restrict other group technicians from resolving/closing incident requests raised by a VIP user, once approved. 2) The Resolve or
Link emails to a ticket
I need to know the ID to link an email to a ticket. For example, I need to send an email to a supplier, but it should automatically link to a ServiceDesk ticket. I tried including the ticket number in the subject line, but it does not link (a new ticket
v3 API how to upload images - not attachments
I am using SD+ and the v3 api. I am importing html email as new requests using the api and can add attachments with no trouble. I see that the v3 api for creating a new request strips the src= for <img> tags that contain an inline image. I also see that
All Requests list with shared requests
Hi, How to see all requests with shared request in single view? Already in All Requests view, I didn't see shared requests. What should I do? Thanks
How to skip the required backup before updating
"Hi, I'm planning to update the software from version 14600 to 14700. Could I please ask for the code that allows me to skip the required backup? I'm referring to the code entered in the command -DSkipBackUp."
Check holiday
Hi, Team, is there a way to check if a day is marked as a holiday? Using deluge, for instance? I need a rule that assigns a ticket to a specific group if the ticket is submitted on a holiday or weekend (can't use outside business hours as it should be
How to Close/Re-open the Request through Email containing two (2) Buttons (i.e., Close/Re-Open)?
Dear All, We would like to send an Email (notification) to the Requester with two HTML Buttons "Close" and "Re-open" once the request is set to Resolved. If the Requester clicked on "Close", the status of the request will be set to "Closed", If Clicked
Upgrade from 4.6 to 4.8
Asks for me to import the certificate, I have downloaded the certificate, but when I go to import it, it tells me the selected certificate already exists in keystore. Has anyone come across this issue, and if so how did you resolve
Worklog Type to filter based on Site
HI All - One feature of SDP that is frustrating is that regardless of Site, when entering Worklog Detail, the Technician can see ALL Worklog Types. This is leading to major dats quality issues. Is there a way to only display Worklog Types associated to
Migrate to new server
How can I migrate my existing installation from one server to another. For our demo, we used our testing lab. We have it all set, just like we want it and we just got our license today. I am wanting to put it in our production environment but don't know exactly how to go about migrating it. thanks, Kevin
Get the name of the email on reply template!
On some tickets, it is necessary to correspond with another person who is not the requester. Is it possible to create a reply template from the first and last name of the e-mail and retrieve his name?
SDP API, any way to get last_updated_item in get list
Hi, I was looking around in the api and I saw that the attribute last_updated_time is not included in get list of requests. I was wondering if there was any way to include it as well when getting a list.
Parse Subject for Certain Words
We have a process from HR that generates termination e-mail with a consistent end with "Term Date: 03/10/2023". I would like to parse the date portion of the subject and set the due date on the ticket. Based on the sources of the e-mail we can't use variables
Administrator
When I fetch users from Domain, Local administrator replaced by Domain Administrator' why?
Mail server connection problem
Hello We have your product ServiceDeskPlus 14.6(free version), and we have a problem. Sometimes (approximately 4-5 times a week) mail server connection is lost and appears only after reboot virtual machine. Mailing address is always available. Tell me,
SDP User assets history
Hi, I wonder how can i generate a report of user's assets history, including assets that are re-assigned, expired, disposed? including Asset name, Product, Product Type, date of assignment/ unassignment? Thank you. Drason
Populate Installed Software List for Asset
I'm working on a new workflow for building and installing new computers that are replacing old ones. I'd like to find a way to pull a list of all installed software that is on the current (old) computer so our tech knows what to install on the new computer.
It's not pop up massage when cancel ticket
Hello team, May I know how to cancel service request with pop up massage confirmation? Currently, when technician Cancel service request it's not pop up massage for confirmation as "Closure Code".
How to Hide a Service Template from User's which belongs to a Specific OU in AD?
Dear All, It is possible to Hide a Service Template (in Service Catalog) from User's who belongs to a Specific Organizational Unit (OU) in our Active Directory (AD)? Regards, Wajahath Farooq
Manage Engine SDP Will not restore backup
I recently reinstalled Manage Engine onto a server because it wouldn't start up after I enabled https mode on the previous installation. I reinstalled the same version that we had before as determined by the buildinfo.xml file, I found the installation
Do you have any good suggestions about holiday settings
您的SDP版本 : 13.0 构建号 13000 Hello，As the question suggests, is there a way to batch set holidays instead of setting them individually.
multiple email address when replying
Hi i cannot find the possibility to enter more than one email address for one user so that when i reply in the request section, i can send the reply to more than one user
problem whit ID secuency
Hello, good afternoon, my problem is the following. When a person sends a ticket to the platform, it assigns it #30, but then on some occasions, when another person sends a ticket, it sends them again that their ticket is #30, even though there is already
How to restrict the User on selecting the Date/Time more than 100 Days from the current date?
Dear All, We have added a Date/Time Field namely "Duration of Service" in our Service request Template and we would like to add an exception with an alert message to the Requester that he/she couldn't able to select the date more that 100 Days and also
Error 1013 Inconsistent Schema
Hi, Try to update to 14720 but getting error 1013 during validation of the patch. Running PGSQL
ServiceDesk Plus, problem, in the category of services and incident templates.
I am writing to you with a problem we have encountered while using the ServiceDesk Plus product. We have been using your system successfully for over a year, however, an issue has recently arisen that is making our job much more difficult. When creating
Feature Request: Options for Task Assignments
I wanted to discuss a potential enhancement to your system that could significantly improve efficiency and streamline processes. Background: As part of our staff onboarding process, we currently use a task template that includes multiple tasks assigned
Service catalog not populating in self service portal
Service catalog not populating in self service portal, can log edit defaults despite adding new service. Please kindly assist
How to populate user names in a request additional field
Hello, based on my request with Ticket ID: "6103038" I followed the following guide using the attached script (for ME-SDP Version 11) https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-user-names-in-request-additional-field I got the
Hide Filters from Technicians
Hi All - We have created a technician that is being used by one of our customers to manage their own tickets. We've setup a custom role for this purpose. It is working as expected. The caveat is that since the user is a Technician, they can see all of
Exception during getConnection from pool Exception occurred during get connection from datasource
I encounter the following error while reporting from the program as a query: java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Check logs for details. I don't
Cannot upgrade from build 14600 to 14810 - Unexpected error
Hello, We are currently running SD+ build 14600 on Windows 2022 and MS SQL 2017. I am trying to upgrade to build 14810 but I do encounter an unexpected error. Here are the last lines of the log file: java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native
SDP not marking as Online one of our technician
Guys, We have a problem in our ServiceDesk in build number 14304. One of our technician, even if he clicked on online status, is showing on list of technician as offline -> he not get any ticket for this. We tried: -Restart Services - Test on many browsers
Increase custom schedule timeout
I use SDP's custom scheduling feature to sync requests between SDP and Jira. I do this by using an additional field called Jira_Key. There are currently 3500 open requests between SDP and Jira that need to be synced every day. I use a script to sync requests
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