Servlet API and Lower versions Support Update
Dear User(s) Greetings for the day. We found a less number of customers are still using the old release build (i.e., less than 9400 Builds (version 9.4)) also using Servlet API's and MYSQL as DB. Please note, the support for all the above is already stopped and it is conveyed in different ways to users. The latest builds (versions - 10.5 and 10507 Build) have many features, bug fixes, and the application is tuned to provide better performance as well. Regarding APIs as all our enhancements are
End of Support for NTLM protocol
Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol soon in ServiceDesk Plus MSP. End of support means that we will not fix bugs related to NTLM, thus, we strongly
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Create request by technician
Hi, I know that is possible to create requests by technician for accounts this technician is associated with. But unfortunately when technician creates request his name is not listed in requesters drop down. I find out that there should be some option 'Show
Upcoming 10.6 version release - Behavior changes and EOL Updates
Dear Users Greetings for the day. We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release, as mentioned
Database fails while restoring backup in Windows server
While restoring backup it fails after some times and shows the log portions given bellow. in SDP MSP version 9427 which is hosted in Windows server. localhost:65432 - no response Feb 24, 2022 7:48:41 AM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
Share request with specific group issue
Hi, I have problem with SDP MSP share request. I have 50 accounts and 15 support groups. When I want to share request with FI-CO support group in specific account, I can't find it because of that search result limited to 10 records. Even I use (,) comma
Link Task to Request
Hi, If I create a task, and at some point in time I create a request, is there a way to link the task with the new request?
Script to populate subject
Is it possible to use a script to auto populate the subject, based on it's group... eg.... Support Group Procurement Subject (auto populated with script) Procurement Status - Purchase Order Number Call is then moved to a different group which adds another
Full message chain in email reply to client
I am trying to get the full email chain each time a reply is sent to the client. So far I have only been able to get the original request and the new reply but all the replies in between are missing. I tried to ask support but my question was misunderstood. Our clients current interaction with our ticketing system is through email only. While the internal support gets to it through a web interface. We would likely continue to use that model when we move to the new system. I have been trying to
Need a Technician and Group combined report
Hi I need a report that lists all technicians and also every group they belong to. So a simple report. A Technician would be listed on multiple lines if they are in more than one Support Group: Technician Name Support Group Technician Name
All request + SLA report
Hi, I need a report that lists all request and how many of these that violate SLA. SQL database Thanks
[Security advisory] Authentication bypass vulnerability in Desktop Central
Hi there, This is a security advisory regarding an authentication bypass vulnerability (CVE-2021-44757) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who is affected? This vulnerability
Rest API question
Hi. I have two questions regarding REST API: 1 - We're using 10534 build and https connection with TLS 1.2. In documentation I found information only about http connection. Can Rest API send requests using HTTPS method? 2- Technician key gives too many
Changing Worklog-Template
Hello ManageEngine-Team, we need to change our Worklog-template in the same way as we can change the incidents or tasks-templates. How can we do that? Regards, Jason Kehl
Advice requested for a newbie
Hello all, I've been in the IT consulting space for 25 years and own a MSSP. We are currently using a PSA that is not enterprise grade, and I have been looking for a new tool. I have no interest in ConnectWise. I do not want a cloud hosted rental PSA.
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Boot WebServer First so we can see things are loading
Hi All, I think it'd be super beneficial if the Web Server was loaded first, and then all of the additional modules after it. And once the web server has booted it'd be great to get a loading screen or similar. Unless we're looking at the logs it can
Upgrading to 10500 fails
Hello everyone, like in the topic from @ayakobchuk in https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. 100% Completed [-] 98% Completed [/]ed [|] Uninstallation Completed The only difference: We're running on Debian
customize variable $WorkLog in JobSheet print
is it possible to do what is in question? can I add extra fields to the grid?
possible to print single worklog?
possible to print single worklog? not whole job log?
Upcoming API changes in ServiceDesk Plus MSP - 10.6 release
Dear Users From ServiceDesk Plus MSP version 10.6, support for Requester and Technician related APIs (v2 API) will be discontinued. We recommend to update your existing user API to the latest version (v3 API) for a hassle-free access to the application.
Template Permission Is Not working
hi there recently i upgraded from build 9.3 to 10522 now i faced permission is set for templates is not working and SDP MSP show all templates (incident/service) to all technicians regardles of Associated Technician Groups on that template , is it known
bulk update worklog type
Hi, I am re-architecting the worklog types and could use a method to bulk update worklogs in order to migrate the worklog type from oldA to newA value. Any way to do this? otherwise its over 250 tickets with multiple worklogs i have to click into and
Aeromexico Cancellation Policy | Cancel Flight
It can sometimes be necessary due to changes in time or special meetings. So the only thing left in this situation is to cancel the reservation. If you have booked Aeromexico Airlines, then follow the steps below to cancel your booking and there is no
worklog that has been billed cannot be edited
In SDP MSP the worklog has been billed... a feature i no longer utilise . But when attempting to uplift worklogs by staff the worklog is now not able to be edited and says its been billed. How can I get around this? i have a couple of hundred worklogs
Feature Request - Schedule Repport - Export to Folder/File location
I'd like the ability to schedule a report to drop a file into a folder location instead of outputting as email. I have a number of scripts I use against some data sets and this would be completely automated if I could get ServiceDesk to export the csv or xls report directly to a file location
[Security Advisory] ServiceDesk Plus MSP is not affected by CVE-2021-44228
Dear Users, We would like to inform you that ServiceDesk Plus MSP is not affected by the recent RCE vulnerability (CVE-2021-44228) reported in the Log4j framework. What is CVE-2021-44228 vulnerability? According to the Apache foundation, the reported
Looking for Comment on the log4j vulnerability
Looking for Comment on the log4j vulnerability and how ServiceDesk MSP is specifically affected. I don't see that there's been a comprehensive statement regarding ManageEngine products overall. https://pitstop.manageengine.com/portal/en/community/topic/log4j-cve-2021-44228-query-manage-engine-service-desk-plus
populate combo box with new values
Is it possible to access the db with javascript with some function and extract values to populate fields? Is it possible to access the web service with javascript to collect data? Is it possible to add values to a combobox using addoption without the
import contracts per account via API
for the supportcenter product there is the API to import contracts https://www.manageengine.com/products/support-center/help/adminguide/api/api-contract-operation.html ... for servicedesk there is no such thing?
Response DueBy Time do not change when sending e-mail
Hello, Tried to google but didn't find anything useful. What happens: Requester e-mails the servicedesk, a ticket is created and the Response DueBy Time is set as it should. The technician replies to the requester for more information and sets the
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in ServiceDesk Plus MSP versions 10527 till 10529
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting ServiceDesk Plus MSP versions 10527 till 10529. This vulnerability was addressed on September 16, 2021 in versions 10530 and above, and an
[Security advisory for CVE-2021-44675] Authentication bypass vulnerability in ServiceDesk Plus MSP that could lead to remote code execution till 10532
Hi there, This security advisory addresses an authentication bypass vulnerability that affects ServiceDesk Plus MSP versions up to 10532. Please note that we are noticing exploits of this authentication bypass vulnerability, and we strongly urge all
Same requester manage many accounts/sites
Hi we have the situation as described in object. Is it possibile to assign multiple account to one requester and allow the same requester to login once and see all the assigned account data? This is a common situation for service providers Thankyou Michele
Relationships between accounts
It would be nice to be able to add relationships between accounts. We are currently using sites to settup a parent account / child account relationship however doing this we lose the ability to sync the child account ( site) with quickbooks. I would
Survey Report Total Count
I'm looking for a way to get a total count of surveys sent so I can compare that to surveys received. I have made a report which can give me all the information I need regarding surveys that were responded to but nothing on how to find out how many surveys
SITE change
hi I have a service form and set for it defult site,group, technician. when a user want to send a ticket my defual field dont change and thats ok but whern a technician as requester want submit a request, the defult site that I set change and its a problem
SAML configuration for Azure AD
Hi! Could you, please, provide an instruction of SAML configuration with Azure AD?
Change Calendar - Viewable via ServiceDesk Plus MSP Mobile App
Please add the ability to view the Change Calendar within the ServiceDesk Plus MSP Mobile App This is important as it provides a simple way for managers and account managers to find activities scheduled for their customers
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