Query to get SLA escalation time difference for each request.
Version:10609 DB:PGSQL OUTPUT: SELECT wo.WORKORDERID AS "Request ID", LONGTODATE(wo.CREATEDTIME) AS "Open date", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", qd.QUEUENAME AS "Group", ti.FIRST_NAME AS "Technician", LONGTODATE(wos.LAST_TECH_UPDATE)
Cant Change Ticket from 1 Account to another Account
Hi guys, So the problem is Account A has 2 users and 3 tickets, we then got another ticket and by mistake a tech assigned it to Account A instead of Account B, I cant change the ticket from Account A to Account B, the Other Accounts are not being displayed, The user however is assigned to the right Account, if i go to sequesters and change to Account B i can see that user see the attachment I was trying everything but i guess im missing something, how can i change this? Regards
Web RDP not work
Hi, I have a client that to remote it by Web RDP. I set domain admin credential for this client. Before use Web RDP I tested this command and every things was okay. mstsc /v client1.company.local Now when I click on Web RDP show me this error: FAILURE :The user at the remote machine did not grant permission to take control over the machine. serveroutlog.txt [INFO]|[56]: Web Remote control server running status true| [INFO]|[56]: wsName : client1.company.local and port : 9000| [INFO]|[56]: Generated
Query to get Project details and Worklog timespent details of Project
Version : 10602 DB: MSSQL Output : Query : SELECT "projectdet"."PROJECTID" AS "Project id", "projectdet"."TITLE" AS "Project NAME", "ad"."ORG_NAME" AS "Account", "projectestimations"."TOT_TASKHOURS_COST" AS "Actual Cost", "projectdet"."ACTUALENDTIME"
Upcoming EOL / Behavior changes in ServiceDeskPlus MSP - 14.0 version
Dear Users Greetings for the day. We are working on the next major release ServiceDeskPlus MSP - 14.0. We are bringing more automation , useful features, New API's, behavioral changes along with this release. This thread gives you the consolidated list
ServiceDesk Plus MSP - version 13 - Build - 13002 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 13 - Build - 13002. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first and
Mark an account as inactive
Hi Team, How can I mark an account as inactive? I mean, not delete, but not allowed any movements associated to that account. Thanks in advance btw, when i mark it and click delete, the app tells me this is in use... Mike Diamond
What email commands are limited to a requester?
This comment was in another question; "If the email is sent from the requester's email address, the requester can perform limited actions with the email command, such as creating." Is this documented anywhere to show the email commands available to a
How to appoint the technician as requester?
Hi! Please help. How to appoint the technician as requester?
outlook sync ?
Hi. Is it possible to synchronize local Outlook calendar with schedule on ServiceDesk ? I suggest to change the schedule view in Service Desk. Would be the best - view like Outlook calendar where I see the day divided into hours... Maybe it's possible to export data from ServiceDesk schedule to Outlook calendar?
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Update to 10511 from 8.3
Hi, I would like to know how to update the SDP from the build 8310 to 10511. I looked for the version I have in https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html but I didn't find it.
My SD MSP won't upgrade to 13.0
after upgrade from updatemanager, info from admin panel still is 10.6 instead 13. What's wrong with it? Twoja wersja : 10.6 kompilacja 10609 Ostatnia wersja : 13.0 kompilacja 13001 Baza danych : postgres
Default PGSQL username and password & superadmin username and password for servicedesk plus msp version 13.0 build 13000
Default PGSQL username and password & superadmin username and password for servicedesk plus msp version 13.0 build 13000
Project Template Creation Role
I would like to give my Project Managers ability to create Project Templates. Is there any way to create a Project Creation Role without giving SDAdmin role which has access to everything?
How to customize logo in j_security_check
Hello Support, How to customize logo (instead ServiceDeskPlus MSP) on j_security_check page after we enabled two-factor authentication? Thank you
OAUTH Support for Office 365 Email
Does anybody have a working solution for email for SDP+MSP, when all you have is a brand-new Office 365/Azure tenant without access to the Exchange Legacy API (new tenants do not get this).
Account disabling
hi! Is it possible to disable Account instead of it's deletion?
Upcoming End-of-Life of Request Admin V1 APIs
Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2022 Q3 release(Next SDP MSP major release). Post that release, any upcoming releases will not have
SSL Certificate Issues
Hey, community! I'm having some troubles with getting SSL to work happily with ServiceDesk Plus. With Microsoft deprecating basic authentication for Exchange Online, and OAuth requiring SD+ to be in HTTPS mode, this is a brand new problem (we host on-premises,
Logon Failure: unknown user name or bad password
I'm having a problem regarding the email search it's saying that the username or password is incorrect but I already checked, and even then I'm still having problems I've already checked if the connection to the email server is blocked using: telnet mailservername:port(995)
two schedulated reports in the same email one off is false and i can't disable it
hello every one , i have a weekly reports that i schedulated every monday but the mail contains two attached reports one off them is false i don't know why is sending with the original reports how can disable it in the attachments you will find more
Adding an approval with a custom trigger on a request in ServiceDeskPlus MSP
Since i see a lot of admins having trouble making this work, i am posting a walkthrough i made with a working python script. How to add approval workflow on a request in SDP & SDP MSP with automatic approval send, using python Warning : This procedure works only for requests created through ServiceDesk portal. This will not work with email fetching. Step 1: Install python on the server that SDP or SDP MSP is running. On installation procedure select to add the PATH as well. Python version that
Upcoming EOL and Behavior changes of API in SDP MSP 13.0 release
Dear User(s) Greetings for the day. This is a consolidated announcement about our upcoming EOL and Behavior changes of API in ServiceDesk Plus MSP (SDP MSP) 13.0 release. We are working on our next major release ServiceDesk Plus MSP - 13.0. This release
ServiceDesk Plus MSP - version 10.6 - Build - 10609 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10609. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first
IT analytics in 90 seconds: Track finances across all accounts in an MSP help desk
Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
Prevent the re-open the resolved tickets
Dear Team, I would like to prevent the re-open the resolved tickets after 2 days from resolved date, in configuration there is one option to prevent replying for ticket at all could you help me to resolve this issue. Thanks in Advance
Problem while Starting Server, System halted
Hi, I'm having issue trying to start up a SDP MSP server. I try it in Linux and Windows and had the same result. I download the last installer from the site. I had attached the logs. Hope you could help me, Thanks,
Change Request ID Prefix?
Hi there, I was wondering if it was possible to change the request IDs to include other alphanumeric characters, i.e. request 1234 would become ABC1234? I have seen a thread from about a year ago stating that this was not possible; I was wondering if this behaviour has since been changed, or if it is available to vote for on the roadmap, and what the feature ID might be for this? Thanks in advance. Michael Evans Grey Matter Ltd
Worklog Queries for various modules
Worklog Queries Database : PGSQL Request Charges SELECT COALESCE(wtk.WORKORDERID , wo.workorderid) "Request ID", CASE WHEN (tk.TASKID) IS NOT NULL THEN (wo2.TITLE) ELSE (wo.TITLE) END "Title",cast((ct.TIMESPENT/1000 * interval '1 second') as varchar) "Time Spent",to_timestamp((ct.createdtime)/1000)::TIMESTAMP "Time Spent Created Time", rctd.FIRST_NAME "Time Spent Technician" FROM ChargesTable ct LEFT JOIN WorkOrderToCharge wotoc ON ct.CHARGEID=wotoc.CHARGEID LEFT JOIN WorkOrder wo ON wotoc.WORKORDERID=wo.WORKORDERID
How do you find saved attachment
How do you easily find an attachment that has been saved in MSP? I have located the location where all of the attachments are saved.(M:\Attachments\fileAttachments\Request) However, the files are stored in numbered folders. The number on the folder does
Automatically close tickets with no interactions, but through a native function on SDP
Hi, i would like to request a native functionality on SDP MSP, that auto closes tickets that doesn't have any interactions. I know it is possible today with scripts. Here's the link i used for reference: https://pitstop.manageengine.com/portal/en/kb/articles/ews-mail-configuration-script-to-send-reminder-emails-to-both-requesters-and-technicians-when-there-is-no-response-for-more-than-a-specific-time-period-and-auto-close-the-ticket
Service Desk Plus MSP Users
Hi, we purchased SDP MSP. We have 10 Accounts Managers that manage several customers. They open presale requests and sometimes they need to open tickets to attend their customers. We´ve not been able to assign permission for this Account Managers to "see"
ManageEngine SupportCenter Plus version 11.0 - Build - 11024 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11024. Please refer the Migration path table available here and upgrade to our latest build 11024. Enhancements: SCP-1547 : Option to include the Bcc field in the emails from SupportCenter
ServiceDesk Plus MSP - version 10.6 - Build - 10608 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10608. Please refer to the Migration path table available here and upgrade to our latest build 10608. What's new in 10608? Major Enhancements SDPMSP-13172: Support
add Ukraine translation
Hello. please add Ukraine translation UI
Issue after moving database to new SQL server
We had to upgrade and move our SQL server. During the move, no one knew what the Master Key password was, so after looking at another community post here, we dropped the Symmetric Key / Certificate and Master Key. We then created a new Key and got ServiceDesk back up and running. Everything appears to be working fine, but now, we are unable to get to the 'Backup Schedule' within the admin pane and the automated backups fail. When trying to perform a manual backup, this is in the log: "" Configure
@X.W@34@+27695222391 IN UGANDA,CANADA,KUWAIT,HOW TO JOIN ILLUMINATI OCCULT FOR MONEY RITUAL CALL+27695222391 U SA
@X.W@34@+27695222391 IN UGANDA,CANADA,KUWAIT,HOW TO JOIN ILLUMINATI OCCULT FOR MONEY RITUAL CALL+27695222391 U SA Katlehong Soweto Pretoria Centurion Mamelodi Vanderbijlpark, Vereeniging, Germiston, Boksburg, Durbun, United Kingdom Welcome Bellville Cape
Recent announcement of MSP jumping from Version 10.6 to 13.0?
This announcement is speaking of a major release coming soon to version 13.0 of SDP MSP. https://pitstop.manageengine.com/portal/en/community/topic/behavior-changes-in-upcoming-sdp-msp-major-release-version-13-0 Is there more information on this? 10.5
Reporting on emails sent by technician?
I have built a report to provide a listing of notes added to requests in the past 7 days, but have identified a gap where emails sent via the system are not recorded. How can I report on emails a given technician sends? Incase it helps anyone else, here
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