ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released. A couple of enhancements available along with this release are as follows : SDPMSP-17227: External Frame support for Home and request modules
api v3 get image from description (notifications or notes)
Hi! How to access the images in the description of notifications or notes? use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an
Transfer Request from Old Server to New Server without affecting the Configuration
Customer wants to migrate the SDP MSP to New Server. This is the scenario: Old Server : Has two Accounts Messy Categorization and Template Created Full Backup from Schedule Backup Must be up and running during migration since other Accounts is still using
ServiceDesk Plus MSP Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus MSP- Remote Asset Explorer (RAE - Distributed scan) will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent/DC) for the inventory of Windows, Mac, and Linux
First Responce in Servicedesk Plus
I'm currently using ServiceDesk Plus for MSP. Is there any another ways to mark first response except sending E-mail message? For example when technician calls back to requester by phone,I think it can be determined as first response. Is there any ways to mark it in Request and stop timer for first responce? I mean tool like "Mark as first response sent" available in Support Center Plus. Thank you!
ManageEngine ServiceDesk Plus MSP version 14.6 - Build 14620 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.6 - Build - 14620. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
ServiceDesk Plus MSP: Change Account by Business-Rule depending on keyword in subject
Hi all, Environment: ServiceDesk Plus MSP v14610 (postgresDB) with a partnering helpdesk we share support for same customer. The partnering helpdesk uses only one email-address to create a request in our ME. To distinguish between diffrent accounts/customers
ManageEngine ServiceDesk Plus MSP 2023 Update
Dear Valued Customers, Greetings for the day. As we bid farewell to the old and embrace the new, we wanted to take a moment to express our gratitude for your continued support and partnership throughout the past year. As we step into 2024, we are excited
Service Desk Plus + Office 365
What are the settings needed under mail server settings to configure outgoing and incoming mail settings for Office 365 in Service Desk Plus?
SDP MSP - v14.5 Build 14507 - Email Schedule Report Error
Hello, good day, I am encountering the following error when programming an email report; upon receiving the email, the following error occurs.
Widget with user assets
I need to create a widget with resources for a dashboard. The question is how to get the logged in user's ID so that after logging in he can see only his resources?
Edit the filter list
Hello, Our SDP-MSP users asked whether it is possible to disable some filter items under 'Requests': Could you tell me in which table these items are stored? Thanks in advance. Kind regards, Kerim Berkeveld
Service Desk API - Error - Unable to parse the JSON
Hi Team, Im getting an error while querying the API - /api/v3/requests any help is appreciated -- Error Details : -- { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "input_data", "type": "failed", "message": "Unable
ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14507 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.5 - Build - 14507. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
Scheduled Request option
Hi team sorry, but I cannot see anymore the scheduled request option on my Admin portal, maybe is this feature moved inside other section? We used to use this feature to plan an automatic opening of request thanks I'm on 14304 thanks
Unable to stop Sync between SDP and Analytics
Please can you assist, the sync between Analytics and SDP has been going on for a few days but the sync does not actually take place. I would like to force stop the sync and add the Analytics back.
Business rule to share request to department
Hi, I would like to create a business rule that can share a request to users(Not Technician) in a department. The users only need to be able to see the request details. What configuration will allow this? I did not see a business rule action that can
Change email via CLI
I have a single Technician license and was using SAML SSO to log into SDP MSP. I accidentally made a local requester have the same email address as the Technician account. This technician account is the only account with admin privileges. Because of this
How do I hide some of the default views that come with the system
How to make the request default view display only which consists of My Open Requests, My Requests On Hold，My Pending Requests, My Resolved Requests, My Completed Requests, My Closed Requests, All My Requests for Technician or Support group
DR Restore Test not working
We are trying to run a DR test of our SDP Plus MSP server. For this i have: 1. Created a full backup from the live server using the backup batch file. This created 2x ezip files (part 1 and part 2). 2. Created a brand new Windows server 2022 standard
Query to get Survey response info with count of number of survey given by customer
Version : 14200 DB : PGSQL OUTPUT : Query : SELECT aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS "Technician", Longtodate(srm.responsetime) AS "Responded Time", srcmt.COMMENTTEXT AS "Comments", ad.ORG_NAME AS "Account", sra.VALUE AS "Rating Value",
Updating all old tickets Categories with New Category
We are currently revamping our categorization - Incident category, sub category, items. What is the best way to update all of our older tickets(have old categories) with the new categories? Is it possible to export a list of tickets that use an old category
Query to get list of Request created from Maintenance schedule
Version : 14200 DB : MSSQL / PGSQL OUTPUT : Query : select wo.workorderid AS "Request ID", wo.title AS "Subject", wotodesc.FULLDESCRIPTION AS "Description" from pmtasktoworkorder pmtw INNER JOIN workorder wo ON pmtw.WORKORDERID=wo.WORKORDERID LEFT JOIN
Change Requester or Site in the Ticket
How do you change a requester within a ticket? How do you change a ticket from one account to another?
Query to get Account details along with additional attributes and postal address info
Version : 14201 DB : PGSQL / MSSQL OUTPUT : Query : select ad.ORG_NAME As "Account", org.description AS "DESCRIPTION", ad.LOGIN_WEBURI AS "LOGIN WEB URL", ad.LOGIN_URI AS "LOGIN URI", ad.SUPPORT_EMAIL AS "SUPPORT EMAIL", ad.SENDERNAME AS "SENDER NAME",
Query to get Status info with technician,group and timespent.
Version : 14001 DB : MSSQL OUTPUT : Query : select woa.workorderid "RequestID", wo.title "Subject", pd.priorityname "Priority", aauOwn.FIRST_NAME AS "Technician", qd.queuename AS "Group", sd1.statusname "From status", sd2.statusname "To status", longtodate(wsi.ENDTIME)
Query to get project and task along with comments
Version : 14001 DB : PGSQL OUTPUT : Query : SELECT ad.org_name AS "Account Name", pd.projectid AS "Project ID", pd.title AS "Title", LONGTODATE(pd.createdtime) AS "Project Date", pd.projectcode AS "Project Code", aa.first_name AS "Technician", taskdet.title
Query to get Request Count on hourly bases
Version : 14300 DB : MSSQL OUTPUT: Query : select case when (DATEPART(hh,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00'))>0 AND DATEPART(hh,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01
Delete Support Groups in bulk
Hi team, a pleasure to greet you. I have a question. Is there any way to delete support groups in bulk? We have a customer with more than 90 accounts created and he needs to delete support groups associated to different sites from those accounts. We have
Availability of Release Management in ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14503
Dear Users, Greetings for the day. In our ongoing commitment to enhancing your experience, we're excited to introduce the latest availability of IT Release Management functionality in ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14503. This
Query to get Group change info
Version : 14300 DB:PGSQL / MSSQL Query : SELECT wo.WORKORDERID AS "Request ID", au.FIRST_NAME AS "Created By", LONGTODATE(wo.createdtime) AS "CREATEDTIME", qd.QUEUENAME AS "Group", std.STATUSNAME AS "Request Status", ti.FIRST_NAME AS "Support Rep", LONGTODATE(si.ENDTIME)
Resource Questions: Table format option
Hi, I thought I saw this either on the Road Map or Feature list but can't find it now. Is there still plans to introduce into the Resource Section the ability to add multiple items in tabular format. Working scenario, the Records and Archive team get
Delete unasigned tasks in bulk
we found several task created by old templates that are in already closed cases, we need to delete all unasigned tasks in bulk:
Queyr to get service catalog info
Version : 10609 DB : MSSQL / PGSQL OUTPUT: Query: select servicedefinition.serviceid as "Service Category Id", servicedefinition.name as "Service Category", servicedefinition.description as "Service category Description", requesttemplate_list.templatename
Query to get Survey info with questions as columns and rating as values
Version : 14300 DB : MSSQL / PGSQL OUTPUT : Query : SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Request Title", ad.org_name AS "Account", qd.queuename AS "Group", aau.FIRST_NAME AS "Requester", dpt.DEPTNAME AS "Department", ti.FIRST_NAME AS "Technician",
End-of-Life (EOL) Announcement for Change V1 APIs
Dear users, ServiceDesk Plus MSP V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Impact: Any external products, web clients or desktop
How to I add Fixed price Charges in my Request Ticket
My Customer Service team opened a Ticket on behalf of a Requester who called in with a Slow Computer Issue, While he was working for a half hour to resolve the issue, he saw that he needs a new Network cable. Now My customer service Rep logged a Half
Worklog Additional Cost Item
I added some Worklog Additional Cost Items in SDP MSP settings but when I add a Worklog I can't see any fields where I can add these items. Also I can't find any setting which enables this feature. Could someone help me?
Query to get count of conversation in request
Version : 14300 DB : PGSQL OUTPUT : Query : SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", aau.FIRST_NAME AS "Requester", ad.ORG_NAME AS "Account", std.STATUSNAME AS "Status", ti.FIRST_NAME AS "Technician",
error with update 10510 to any
Hello , Posgress DB + demo_license error on "post invoke" stage,all folders are close before update, try any new ver up to 10536 update_log attached
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