ManageEngine Pitstop | Community and Support forums

• ServiceDesk Plus MSP - version 10.6 - Build - 10603 Released

  Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10603. Please refer to the Migration path table available here and upgrade to our latest build 10603. What's new in 10603? SDPMSP-18478: Worklog V3 API V3 API

• EOL for 32-bit installation of ServiceDesk Plus MSP

  Dear Users, We would like to inform you that the support for 32-bit installation of ServiceDesk Plus MSP will be deprecated from August 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support for 32-bit

• Manage Engine Service getting stopped automatically

  Hi, The manage engine service is getting stopped automatically. How can I get this fixed.

• Upcoming EOL Updates on CTI V1 API

  Dear Users Greetings for the day. We are working on our next Major release in which we are removing the support for CTI V1 API. (Tentative release schedule by Mid of Q3-22). The corresponding CTI V3 API is already released and its available in our recent

• ManageEngine ServiceDesk Plus MSP version 10.6 - Build - 10600 Released

  Dear Users Greetings for the day. We are delighted to inform that our SDP MSP 10.6 - version , Build - 10600  is released. We thank all our users who shares their feedback and help us in shaping our application. A lot of features, issue fixes and behavior

• Migrate ManageEngine ServiceDesk Plus MSP version 10.5 build 10512 another server (Windows Server 2022 en IAS)

  Hello. We currently have your product (ManageEngine ServiceDesk Plus MSP version 10.5 build 10512) installed on Windows Server 2012 R2 with the database in postgres. And we want to migrate everything (configuration, certificate, database, attached files,

• ServiceDesk Plus MSP - Cloud

  Hi When will ServiceDesk Plus MSP be available via the Cloud?

• SAML authentication for SDP MSP

  Hi! I wonder, is there any way to configure authentication for SDP MSP with Azure AD / Office365 or Google ID? It would be very helpful to use it direct or thru ADFS.

• ServiceDesk Plus MSP - version 10.6 - Build - 10602 Released

  Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10602. Please refer to the Migration path table available here and upgrade to our latest build 10602. Features : SDPMSP-11744: Global Field and Form Rules SDPMSP-12833:

• Notify unknown user

  Hi everyone, Whenever an unknown requester sends an email to our service desk system, we receive a notification to approve it. Does anyone know how to make the system reply with a customized email to that requester so we could then send him a registration

• [Free e-book] Kick-start hyperautomation with AI-powered service management

  Did you know that you can save anywhere between 10-50% of IT costs with automation?  Also, employees can save between 10-40% of their time by automating manual, laborious, and repetitive tasks.  IT service processes are abundant with such repetitive tasks

• Search for requests by requesters?

  Hi everyone, if I don't miss out on anything requesters are just able to search for solutions and open request details via ID. But they don't have the possibility to do a fulltext search over requests like technicians are able to perform. Is that correct

• Requesters are unable to search requests by keyword

  What we would like is for our external customers (requesters) to be able to search all the text in a request (description and replies) using a keyword search, the same way that a technician can. At the moment they are only able to search solutions but being new users of the system a lot of their historic information is not in the solutions database so they are unable to search.

• Convert incident to service request button is missing.

  Hello all With the latest update 10601, the convert incident to service request button is missing. Does anyone have any idea why this is? Regards

• Cannot select "Site" when we want to "Receive items"

  Dear community, We don't have the option to select a site when we want to "Receive items". The "Site" selection is not available: We followed this guide: https://www.manageengine.com/products/service-desk-msp/help/adminguide/purchase/receive-items.html

• Last Update time - Update on work log entry

  Hi All, It would be nice if the "Last Update Time" field updated when a work log is entered. Currently this field only updated when the status change's however this is not always a true representation of the last update of a call. A technician can update the work log of a call but it could still be considered as open as it is not pending anyone and actively needs work hence is not on hold. Or in the case of high priority incidents they would remain open however work logs would be put in to update

• ServiceDesk Plus MSP - version 10.6 - Build - 10601 Released

  Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10601. Please refer to the Migration path table available here and upgrade to our latest build 10601. Please check our read me and proceed with the upgrade.

• SDP MSP version upgrade fails while upgrading from 10500 to 10536

  We recommend you to take backup before upgrading.  Backup may take a while, Do you want to take backup now ? (y/n) y Upgrading PostgreSQL  Completed extracting                    13% Completed     [|]       Error occured while migrating postgres database.

• Upcoming Asset Scan behavior changes in ServiceDesk Plus MSP

  Dear Users Greetings for the day.  We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by End of Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release,

• Servlet API and Lower versions Support Update

  Dear User(s) Greetings for the day. We found a less number of customers are still using the old release build (i.e., less than 9400 Builds (version 9.4)) also using Servlet API's and MYSQL as DB.   Please note, the support for all the above is already stopped and it is conveyed in different ways to users. The latest builds (versions - 10.5 and 10507 Build) have many features, bug fixes, and the application is tuned to provide better performance as well. Regarding APIs as all our enhancements are

• End of Support for NTLM protocol

  Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol soon in ServiceDesk Plus MSP. End of support means that we will not fix bugs related to NTLM, thus, we strongly

• [Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI

  Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.

• Create request by technician

  Hi, I know that is possible to create requests by technician for accounts this technician is associated with. But unfortunately when technician creates request his name is not listed in requesters drop down. I find out that there should be some option 'Show

• Upcoming 10.6 version release - Behavior changes and EOL Updates

  Dear Users Greetings for the day. We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release, as mentioned

• Database fails while restoring backup in Windows server

  While restoring backup it fails after some times and shows the log portions given bellow. in SDP MSP version 9427 which is hosted in Windows server. localhost:65432 - no response Feb 24, 2022 7:48:41 AM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer

• Share request with specific group issue

  Hi, I have problem with SDP MSP share request. I have 50 accounts and 15 support groups. When I want to share request with FI-CO support group in specific account, I can't find it because of that search result limited to 10 records. Even I use (,) comma

• Script to populate subject

  Is it possible to use a script to auto populate the subject, based on it's group... eg.... Support Group Procurement Subject (auto populated with script) Procurement Status - Purchase Order Number  Call is then moved to a different group which adds another

• Need a Technician and Group combined report

  Hi I need a report that lists all technicians and also every group they belong to. So a simple report. A Technician would be listed on multiple lines if they are in more than one Support Group: Technician Name            Support Group Technician Name 

• [Security advisory] Authentication bypass vulnerability in Desktop Central

  Hi there,   This is a security advisory regarding an authentication bypass vulnerability (CVE-2021-44757) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program.     Who is affected? This vulnerability

• Changing Worklog-Template

  Hello ManageEngine-Team, we need to change our Worklog-template in the same way as we can change the incidents or tasks-templates. How can we do that? Regards, Jason Kehl

• [Free e-book] Six strategies to eliminate costly inefficiencies in your IT service processes

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• Error occured while migrating postgres database. While upgrading version 9427 to 10500

  Hello everyone, like in the topic from @ ayakobchuk in  https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL  Completed extracting         

• Upgrading to 10500 fails

  Hello everyone, like in the topic from @ayakobchuk in https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL  Completed extracting                    15% Completed     [|]   [-] Error occured while migrating postgres database.                                           100% Completed     [-]   98% Completed     [/]ed     [|] Uninstallation Completed The only difference: We're running on Debian

• customize variable $WorkLog in JobSheet print

  is it possible to do what is in question? can I add extra fields to the grid?

• possible to print single worklog?

  possible to print single worklog? not whole job log?

• Upcoming API changes in ServiceDesk Plus MSP - 10.6 release

  Dear Users   From ServiceDesk Plus MSP version 10.6, support for Requester and Technician related APIs (v2 API) will be discontinued. We recommend to update your existing user API to the latest version (v3 API) for a hassle-free access to the application.

• Template Permission Is Not working

  hi there recently i upgraded from build 9.3 to 10522 now i faced permission is set for templates is not working and SDP MSP show all templates (incident/service) to all technicians regardles of Associated Technician Groups on that template , is it known

• bulk update worklog type

  Hi, I am re-architecting the worklog types and could use a method to bulk update worklogs in order to migrate the worklog type from oldA to newA value. Any way to do this? otherwise its over 250 tickets with multiple worklogs i have to click into and

• worklog that has been billed cannot be edited

  In SDP MSP the worklog has been billed... a feature i no longer utilise .  But when attempting to uplift worklogs by staff the worklog is now not able to be edited and says its been billed. How can I get around this? i have a couple of hundred worklogs

• [Security Advisory] ServiceDesk Plus MSP is not affected by CVE-2021-44228

  Dear Users,   We would like to inform you that ServiceDesk Plus MSP is not affected by the recent RCE vulnerability (CVE-2021-44228) reported in the Log4j framework.     What is CVE-2021-44228 vulnerability?   According to the Apache foundation, the reported

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• Announcements

• ManageEngine ServiceDesk Plus MSP version 14.0 is available !!

  Dear Users, Greetings for the day. I am excited to announce the availability of ManageEngine ServiceDesk Plus MSP version 14.0 (Build 14000) is now available. ManageEngine ServiceDesk Plus MSP is getting better and better !!! I thank all our users for

• Upcoming EOL / Behavior changes in ServiceDeskPlus MSP - 14.0 version

  Dear Users Greetings for the day. We are working on the next major release ServiceDeskPlus MSP - 14.0. We are bringing more automation , useful features, New API's, behavioral changes along with this release.  This thread gives you the consolidated list

• ServiceDesk Plus MSP - version 13 - Build - 13002 Released

  Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 13 - Build - 13002. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first and

• Deprecation of basic authentication in Microsoft Exchange Online

  Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online

• Upcoming End-of-Life of Request Admin V1 APIs

  Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2022 Q3 release(Next SDP MSP major release). Post that release, any upcoming releases will not have

• Most Discussed Topics

• Looking for query for Account Details after 10.6

  Recently switching from 10.5 to 10.6, some custom PowerBI reports stopped working seemingly due to database changes. Connecting with ODBC, I can see that while the accountci table used to be tied to the accountdefinition table by the ciid value on each,

• When can we have Facilities Management for MSP?

  Kindly add the facilities management module to the MSP version. It would be a game-changer for us and our customers! In addition, it would create efficiencies in the following; 1. Cabling (new & upgrade) & ICT fit-out in campuses (Bank branches, Education

• Has the Android Mobile App for MSP been released? At least enough features for Field Technicians

  Has the Android Mobile App for MSP been released? At least enough features for Field Technicians, if full-feature not feasible.

• Notification email, send to account manager as well as requestor

  Dear ME Team, We need our account manager to receive notifications with the tickets that we raised to the customers. Could you please advise how to do that. The scenario that we are expecting, once the service desk team receive or log an ticket, the internal

• Export Site Data and import to another site

  Is there a way to export all the site data from one account to another account in servicedesk plus msp ver 14