Failure. Request ID(s) 60 cannot be assigned to the selected technician.
Hello team, I cannot assign the requests to the technicians. When I go to Requests and check the box against the request then go to assign > Select the technician, I receive the following message: Failure. Request ID(s) 60 cannot be assigned to the selected
Scheduled Backup Password Reset
Hello, We are running an eval edition of ServiceDesk Plus on Debian 12 and want to apply our official license file. To apply our license file, we need to reset the default "Scheduled Backup Password". I have tried this and get the following 2 errors:
SDPAdmin Password
I am trying to update a table in PSQL, did the sdpadmin password get changed in version 14? it's saying it is incorrect, sadly this is a once a year update, so I had no reason to check prior to today.
ManageEngine ServiceDesk Plus MSP Cloud is now available
Dear Users, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.
The number of applications in front of you or your position in the queue/
Good day. Tell me how to implement it: In the notification to the request author - specify the number of requests with the New status. Optimally, count by group, but you can by request category. Apparently, you need to create a variable - so that it can
Problem with installing SDPLUS MSP 14.x and up
Hi every time I try to install ServiceDesk Plus MSP version 14.x or greater I get error with Postgres Database (cannot start). When I try to ./initPgsql.sh i get error saying problem with timezone setup - Permission Denied. I tried to verify md5 hashes
ManageEngine ServiceDesk Admin Panel Exposed To The Internet
We are in the process of PEN testing our systems, one of the reoccurring "issues" is "ManageEngine ServiceDesk Admin Panel Exposed To The Internet" This being the case, I am curious if there is a way to block the admin panel unless inside a set of IP
Stock Maintenance
Hi, Has anyone had experience with managing inventory and stock levels, and replenishment? We have the potential of having around 4000 units of 1 item. e.g Item A - 4000 qty. Adding this item 4000 times is impractical, and defeats the idea of stock management.
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14900 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14900. Major enhancements : SDPMSP-23986 : Embed Zia Chat Bot in external websites SDPMSP-23988 : ChatGPT Integration SDPMSP-23990 : Vendor Enhancements SDPMSP-23983
Having 2 separate queues with 2 email addresses in Service Desk Plus
Hi, currently my service desk plus is set up to generate the requests based on users sending email to 1 address (for example helpdesk@contoso.com) Is it possible to set up an additional email address to receive support requests and have it generate tickets
Issues with site notifications and rules
I have created a new site for a new support group however have noticed that some of the automated notifications and rules are not working as it does with other sites. Ex: System notification "E-mail acknowledgment to requester on submitting a new request"
Can't log in
Tech can't log into Service Desk plus because the system says they already are logged in. How do we get them logged out if they can't log in? Build number 14.8 Build 14850 MYSQL
How to bulk add relationships between CIs in CMDB?
At least for the SDP MSP Build 14730 there is a problem to bulk add relationships between CIs in CMDB like Support Groups in MSP account and Services provided to other accounts. Neither API no XLS-file import does not allow to do it. The import does not
Restrict access to records in custom module
Hello, In the ServiceDesk Plus MSP custom module, is it possible to restrict access to records by account?
Job Sheet Change
We recently updated from version 14600 to 14830 and sometime in there our Job Sheet changed. We use the $Worklog variable to print our worklog for customers. This used to result in a table that looks different from the new one. I've made a table below
ServiceDesk Plus MSP - Cloud
Hi When will ServiceDesk Plus MSP be available via the Cloud?
Report on Deleted Requests
I need to create a report that shows deleted requests and who deleted them. Is that possible? I can see them in the System Logs, but not sure how to pull that data out. Thanks!
Technicians Auto Assigned to Multiple Accounts, Sites
Shortly after creating a new account recently (this may be coincidence) we had a report from one of our customer technician groups that they were suddenly able to see all accounts and all sites of other customers, not simply their own. There doesn't seem
End-of-Life (EOL) Announcement for Billing V1 APIs
Dear User(s) Greetings for the day. ServiceDesk Plus MSP V1 APIs for the Billing module will be deprecated in 14900 release. Starting with the 14900 version, access to the V1 Billing APIs will no longer be supported. Impact: Any external products, web
Kanban view - Problem
Hi, I'm having a problem with the views, it must be a problem with the application because once you select the Kanban view you can't go back to the other classic views or tables, can you help? I've tried clearing cookies, different browsers, private mode...
5 capabilities every IT team should adopt for survival [Free whitepaper]
Hello there, In an era of unprecedented digital transformation, survival of the fittest has never rung more true. To remain competitive, organizations must adapt to changing trends and adopt AI's diverse capabilities for operational sustainability and
Currently upgrading to 14910 getting message
"Please reconfigure the requests custom table schema to retain data consistency in the integrated reporting framework tool." Not sure what this means, and I cannot find what it's referring too.
Edit Purchase Request
ManageEngine ServiceDesk Plus 14 How can I do it? The purchase request status is "Approved", it should not be possible to edit the information in "Requested Items"
Can the Tasks be made visible for Requesters?
We have a requirement of making the Tasks (of a Service Request) visible to the Requester. Can this be achieved from ServiceDesk Plus MSP?
M365 Graph connect as a incoming and outgoing email servers
I am using Free version (up to 10 technician) and I want to integrate incoming and outgoing servers with M365, I tried with myself but I am stuck. can someone help me? at the end of sign in, I see attached screenshot message. I followed this link but
Where is the $changelink variable getting its value?
In automation - notification rule -> Change we have an email template that gets sent when a change role is assigned. In the template there is a variable $ChangeLink that provides a URL for users to click on that takes them to the service desk login. This
Restrict access to records in custom module
I need to restrict permission to records in custom module. For example: 1. By user - only user who crated records have access to them. 2. By custom module sub form - only user which id are added to custom module subform list have permission to these records.
Unable to edit Accounts after upgrade from old 32 bit Servcedesk plus MSP to the lates 64 bit version
We have upgraded older version (32-bit) of ServiceDesk plus MSP to the latest 64bit version following the process on your website. Everything seems to be working ok so far apart from “Accounts” option within service desk. If we try to do any operation
Installation Media for selfhosted MESD+
Hi community, I have and older version of ManageEngine Service Desk Plus and my server lost power and crashed. I ran the server again but installation is corrupted. I am not able to start MESD+ up. It is on Windows x64 plarform but I'm not able to find
[Free Masterclass] Streamlining key ITSM practices with ServiceDesk Plus MSP | Nov. 27
Hey there, We are excited to invite you and your team to the third and final episode of this year's ServiceDesk Plus MSP Masterclass series. In this episode, we'll explore essential ITSM practices: incident management, problem management, change enablement,
Tasks | Request for training video/guide showing technicians how to process an Incident that contains Tasks
Hello, I searched through the training content (videos, admin guide, etc.) present on the ManageEngine website and could not find a video, job aid/guide training technicians on how they should process an Incident ticket that contains Tasks, each task
Some new mail IDs got not processed to new requests.
Hi, We observed in our On-Prem Instance an unexpected effect: E-Mails from some "new mail IDs" aren't processed to new requests. Mails from other "new Mail IDs" were processes successfull. Message in log for the faulty cases: "Email is received from a
Standardize the Ticket ID Format
Hi ManageEngine Plus MSP Team, Can I standardize the Ticket ID format according to different types of tickets listed below? No. Type of Ticket Format of the Ticket Example 1 Request Ticket Start from “SR” SR 1 2 Problem Ticket Start from “PB” PB 1 3 Change Ticket Start from “CH” CH 1 Thanks, Lau
Email responses to tickets
Good Morning, I am looking for a way to have the correct signature name appear in a ticket email response rather than just the default technician assigned to said ticket. For example. I have a technician, a ticket is assigned to her. I reply to the ticket
set folder and file permission
I have followed the instructions, I ran the process successfully, it completed without issue, but the warning never seems to go away, am I missing a step that is not listed somewhere?
Facing Issues with Android Tablets and Pitstop ManageEngine ServiceDesk Plus v12.2 — Any Advice?
Hello everyone, I’m currently experiencing some frustrating issues with my Android tablets while using Pitstop ManageEngine ServiceDesk Plus v12.2, and I’m reaching out to see if anyone in the community can offer some advice. Recently, I’ve noticed that
Need report showing servers and relationships to business service and environemnt
How can I create a list of servers with their relationships to Business Services and Environments? For example: CI Name CI Type Business Service Environment
Chrome cookie bug?
Hello, On a regular basis when our users want to login with Chrome they no longer can select which domain they want to logon to. All they see is local authentication. We discovered it's a cookie issue. So our advice is to delete the SDPMSP website cookie. Further investigating which cookie causes this problem, I discovered it's a cookie called cli: When we delete this cookie, the domain is selectable. Is this a known issue? Kind regards, Kerim Berkeveld
Updating client-side data
Hello, I have a custom function that checks if all tasks are completed and advances the stage automatically. The data in the call is changed, but the user's view is not updated, unless he refreshes the page manually. Is there any way to make the data
[Error] Automatically changing create time
Hi team, Currently, I am seeing the create time change error again when add task to request. and I am sure that the user does not have permission to change that field. I noticed that this error takes the create time according to the Schedule start date
Next Page