cant edit new asset
Hello all, When i add a new asset i only cant edit it ones and after that i cant edit the asset no more. When i try this on a other site i works like a charm and i can edit assets multiple times. Anybody got an idea what i am doing wrong? Fons
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ServiceDesk Plus MSP - version 10.5 - Build - 10508 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10508. Please refer to the Migration path table available here and upgrade to our latest build 10508. Issues Fixed details are available here. Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at sdpmsp@manageengine.com for any assistance. Following is the support policy of ServiceDesk Plus MSP : Product support will
Help with mail settings in Support groups and accouts to correct site assingment
Hi please, we need some help with the configuration of mail settings. We need to achieve the following behaviour: - We have our mail server settings fetching mails from support@example - A customer account, which has configured customera.support@example as support e-mail address - A support group with group email set to unix.customera.support@example - Mail server settings E-Mail Address set to support@example.tech (fetch mails), customera.support@example, unix.customera@example - curtomera.support@example and
Powershell REST API operations
After a lot of searching I found the answer to my original question below. Thanks to Marcin in this topic! $SDLink = "http://localhost:8080/" $api="sdpapi/request?" $format="json" $APIKey = "<Your API-key>" $inputData = @{ operation= @{details= @{subject="Servicedesk Plus MSP example"; description="Yay! I'am able post a request with PowerShell!"; requester="John Doe"; site="Sample Site"; account="Sample Account" } } } |ConvertTo-Json $URI=$SDLink+$api $postParams = @{TECHNICIAN_KEY=$($APIKey);data=$($inputData);format=$($format)}
Sync failed between SDP MSP and Advanced Analytics Plus
Hi, When I want to integrate ServiceDesk Plus MSP 10.5.07 with Advanced Analytics Plus v4.4.40, error me: I attached support file. What should I do?
Visual editor won't work in Safari 13.1 - SDP MSP 10.5 10507
macOS Catalina Safari 13.1 SDP MSP 10.5 10507 Postgres (Windows) https://drive.google.com/file/d/1P9cx8kU_0h8dUTBLi44BHEyFHvGNTlSS/view?usp=drivesdk
Upgrade process - hate it
We are currently 4 major versions delayed for our SDP and the upgrade process is really getting uncomfortable. Imagine, we are required to go through all versions to reach the latest version. It is like going through: Windows XP -> Windows Vista -> Windows 7 -> WIndows 8 -> Windows 10 Android 4.3 -> Android 4.4 -> Android 5.0 -> Android 6.0 -> Android 7.0 It would have been OK if the upgrade was smooth and flawless but it was not. Pain Points: Long backup hours for DB and FileAttachments - 6+ hrs
Integration with in-house application by External Action plugin
Hi, We do have in-house software used for interaction with vendor. Hence, I would like to know if there is any way for us to integrate both system using external action plugin. Look forward for your suggestion/guide on how to.
Inlined images do not show up in e-mail
Hello, I have googled but not found any good answers but I guess this is a known bug. Your Version: 10.5 Build 10500 Database: postgres The issue is when we use a fixed solution with images the enduser do not get the images. If I send a email from sd+ with a image pasted into the message it works. The source code using the fixed solution: <img border=0 id="_x0000_i1025" src="/inline_tmp/WorkOrder/18684/1589184836872.png"> The source code using E-mail: <img src="cid:Image15892668230710" orig_width="500"
Query Report produces error
I am trying to produce a report using a custom query and am getting an error reported through the MESD query editor. This query runs fine in a query analyser. I am using MYSQL and MESD Plus - MSP v8.1 Build 8106 and I have several other customer queries that run without issue. The query is: select wot.workorderid "Request ID", name "Site", ifnull(first_name, 'Unassigned') "Analyst", case pd.PRIORITYNAME when '1. Critical' then 'Critical' when '2. High' then 'High' when '3. Medium' then 'Medium' when
Time Sheets in Russian language
Service Desk Plus MSP 10.5 10507 Postgres (Windows) Technician Cyrillic names problem: https://drive.google.com/file/d/1L1zof0aUtnalDuyR8Q5UewWxpj8FGH4_/view?usp=drivesdk Translation missing: https://drive.google.com/file/d/15Ws8bs3u7irBq329OWJMmSCK9hJcr3Ja/view?usp=drivesdk Missing time sheets in the approval list: https://drive.google.com/file/d/1Z7sT84lYXzPzwNhGtXl4i5fKjZ9OqmKx/view?usp=drivesdk Please test this feature with Russian Language as it doesn't work properly.
Start mail fetching button doesn't work in Russian Language
Service Desk Plus MSP 10.5 10507 Postgres (Windows)
ServiceDesk Plus MSP -Changing site of requester to another account
Is it possible to change the site of a Requester in ServiceDesk Plus MSP? I get the drop-down box but it won't give me the sites of any other accounts.
ServiceDesk Plus MSP - version 10.5 - Build - 10507 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10507. Please refer to the Migration path table available here and upgrade to our latest build 10507. Behavior changes Agent Uninstall and Agent Remote Control functionalities have been removed from the application. Issues Fixed XSS Vulnerabilities are fixed. CSRF Vulnerabilities are fixed. Privilege escalation vulnerabilities are fixed. Remote code execution vulnerability in the windows agent scan is fixed. XXE vulnerabilities
API retrieve all tasks from ServiceDesk Plus MSP
Hi, I'm testing ServiceDesk Plus - MSP API. I need to get all tasks. I tried in two ways: -old API suggested by buit-in documentation: http://<servername>:<portnumber>/sdpapi/home/task with body {"operation": {"details": {"filter": "ALLTASKS"}}} - each time it showed to me default filter result (only task assigned to me) -API from ServiceDesk Plus http://<servername>:<portnumber>/api/v3/tasks with body {"list_info": {"row_count": "2" },"fields_required": ["id","title","description"]}
REST API - Add Request
Hello, I'm new to ManageEngine API, and APi in general. Can you please help me.I'm trying to add a new request but keep getting an error " User does not have permissions to view this request filter " My request looks like this: https://sd.somewebsite.com:3434/sdpapi/request/?TECHNICIAN_KEY=full_admin_technician_key&INPUT_DATA={"operation": {"details": {"requester":"Mark Green","subject": "Build me a plane!","description": "Build the most beautiful plane!","requesttemplate": "Default Request","priority":
Get our technicians activity report - online duration
Hi, I want to get report of online duration of our technicians with sign in and sign out time by day: for example: +------------------------------------------------------------------------------------+
| 2020-04-01 - Friday |
+-----------------+------------+---------------+----------+----------+------------+--+
| technician name | login time | sign out time | Duration | username | status | |
+-----------------+------------+---------------+----------+----------+------------+--+
|
Service Catalogue - Add/Remove options in the Fields and forms rules
Hi guys, I was wondering if you could help me understand a rule in the admin side, and whether it resolves my issue. I'm creating a new Service catalogue and I'd like to do the following: On Form load the field "Department" would be empty When a user selects a "Site" from the "Site" field, the "On field edit" rule triggers if user selects "Site A" then the "Department" field will be populated by x,y,z options if user selects "Site B" then the "Department" field will be populated by a,b,c options.
Consider resolution as first response
Hi, I want to 'Consider resolution addition as First Response' to prevent First Response SLA violation. What should I do? Thanks for helping
incident template
Hello everyone; i meet a wrong,i don't know add field, i want add to a field in cell (chinh cac truong them) i want add example (them 1,them 2,them 3) when i choose other please introduce me thanks all
ServiceDesk Plus MSP - version 10.5 - Build - 10506 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10506. Please refer to the Migration path table available here and upgrade to our latest build 10506. Issues Fixed XSS Vulnerabilities are fixed. CSRF Vulnerabilities are fixed. Privilege escalation vulnerabilities are fixed. SDPMSP-14905: Unable to view a Request in certain cases is fixed. SDPMSP-14883: Upgrade from 10500 to 10504 / 10505 got failed is fixed. SDPMSP-14746: SQL injection vulnerability detected in the unused sources
Upgrade to service desk plus MSP
Hi, Can i upgrade my current service desk plus server to a MSP ? or can i copy the database from service desk plus to a service desk plus MSP server ? I am running an onprem server Thanks in advance, Yorick
How to integrate ADSelf Service Plus to ServiceDesk Plus MSP
Hi, I wanna to integrate ADSelf Service Plus to ServiceDesk Plus MSP, but can't find this menu. What should I do? SDP MSP 10.5.03 DB: MS SQL
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ServiceDesk Plus MSP - version 10.5 - Build - 10504 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10504. Please refer to the Migration path table available here and upgrade to our latest build 10504. Issues Fixed XSS Vulnerabilities are fixed. CSRF Vulnerabilities are fixed. SDPMSP-14522 : Unable to edit an account, when the site name has special characters. SDPMSP-14614 : We have restricted the usage of unpublished V3 API's. Behavior changes SDPMSP-14622 : As informed earlier, Support for Mobile client (/mc) is completely
Unable to restoredata. Incorrect Password to restore the backup files
Hi all, i need help on this. my company's server got crashed and we urgently need the data in the ManageEngine ServiceDesk. Luckily, we have the backup every month. Now, I attempted to install the MSP into my laptop and hopeful that I can retrieve the data as .xml or .xls. this is the steps i have done. 1. run restoredata.bat 2. select my backup database 3. the system prompt me for a password and I dont have one. Kindly assist on how I can continue. below screenshow is the outcome i have tried 'sdp123!'
Cannot remove CC'ed users without sending a reply and manually editing out the CC line
There should be a way to edit the CCed users on a ticket, similar to editing the owner of a ticket, editing the technician, etc. Having to hit reply, manually edit the CC line and then hit reply is a tedious and seemingly pointless task since the functionality to edit the ticket in many ways is already present.
Restoredata takes very long
Hi all, i was trying to restoredata from an existing backupdata file. The file size is just 21MB and it seems like taking years. Anyone has similar issues?
ServiceDesk Plus MSP - version 10.5 - Build - 10502 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10502. Please refer to the Migration path table available here and upgrade to our latest build 10502. Issues Fixed SDPMSP-12599 : Unable to add/update a Technician when more than 300 sites/ groups associated to the technician. SDPMSP-13838 : Prototype pollution vulnerability. SDPMSP-14060 : Xero OAuth 1.0 deprecation is handled. Note: Existing users must reconfigure all Xero integration settings with OAuth 2.0 after this upgrade.
How to limit Broadcast to a specific support group?
Is there a way to limit the Broadcast Message to a specific support group? The reason for this is that every broadcast does not mean everyone should know. In some cases, there are specific groups that needs go know a specific message - Network team only, Service Desk Team only, etc.
Replace your portal for issues and feature request with something similar User Voice
The current portal where we vote and track reported issues is sooooooo outdated and difficult to use. Can you replace that with something similar to User Voice? Sample Sites: Microsoft Word: https://word.uservoice.com/ Microsoft Excel: https://excel.uservoice.com/ Microsoft PowerPoint: https://powerpoint.uservoice.com/ User Voice:
Technicians can't pickup requests without Category,Subcategory,Item assigned.
Techs used to be able to pickup requests without a CSI assigned. Now they are forced to go into the ticket and update those fields before being able to assign or pickup requests. Is there a way to change this? These are still mandatory fields for CLOSING a request but shouldn't be mandatory for picking up a request.
Question about ServiceDesk Plus MSP
Hi Team! We have a potential customer who consults us about connecting SDP MSP to a Syslog server. The purpose is to send the logs to a SIEM solution. Is this possible? Another question asked by our customer Is there a link where we can access the EOL and EOS of SDP MSP? Finally the costumer asks us about FoS, in this link it says that it is not recommended to have in virtual environments and our costumer is evaluating to have SDP MSP in VMs. https://www.manageengine.com/products/service-desk-msp/help/adminguide/configurations/failover-service/failover-service.html
Problem getting resolution of request using API
Hi, All I'm integrating our servicedesk plus with out internal product using API and working in Python. I successfully got details of a response, uploaded attachment to a request using API but I ain't able to "GET" resolution of a request. Getting following error: {"operation":{"result":{"message":"Error when validating URL - Invalid URL for the requested operation.","status":"Failed"}}} I also tried closing the request using API but got 405 (Method not supported) HTTP code. Got same 405 code for
Manage Engine MSP Server Agent Installation Issue - Please Help!
Hi , I testing trial version of desktopcentral msp server. When i want install agent I'm getting some errors. Can you help me? Thank you,
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Integration between MSP and Application Manager
Is there an integration between these two products? I do not see it (Application Manager) listed under the integrations in MSP. If there is an integration where can I get some information about how to set this up and the capabilities of the integration.
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SQL SD + MSP query report - Average response time per account grouped by priority
Hello, I need to generate a report like the one below that I found in the community, but I need to group it by priority. Can someone help me? SELECT ad.ORG_NAME "Account",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",wo.TITLE "Subject",ti.FIRST_NAME "Technician",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.respondedTIME) "responded Time",TO_CHAR(((wo.TIMESPENTONREQ)/1000 || ' second')::interval, 'HH24:MI:SS') "Time Spent OH", TO_CHAR((((wo.respondedtime)-(wo.createdtime))/1000
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