ServiceDesk Plus MSP
When adding technician in MSP, unable to associate the technician to all created Accounts- only built in 2 accounts (sample, org) are appearing. Actually we need to assign technician dedicated to specific accounts so he could resolve the tickets for that
Configuration of mixed workflow request templates
Hi, everyone. I would like to know, what is the useable configuration method of mixed workflow request templates? In other words, how can I configure service request if there are more support groups than one ?
Moving of field
Hi everyone, How can I move "Bağlıdır" field from here?
Group notifications in Problems Module
Hello, is there a way after I create a Problem, to send notifications of this problem to several recipients? like creating a notification group for an specific account and select it when notifying a problem? Thank you
Helpcard visibility for technicians
Hi, everyone. How can I make helpcard visiable by tecnician ?
Using of Approval status
Hi, everyone. İ would like to know, how can I create business rules according approval status. For example, İf approval status is "reject", make request status as "İmtina olundu" and send close/re-open mail to requester.
Reports
Hi, How do I run a report that shows me how long my team spent working on each ticket? Also are there a centralized place were I can locate training on how to navigate the system? Thank you -Keila
First day of week
Hello, How can I change the first day of week?. When I select "Last Week" in report it take from Sunday to Saturday, I wand to change this from Monday to Sunday. Thanks,
Custom Trigger to fire on status change
Hi, I want a custom trigger to fire when a request status changes to either In Progress or to Onhold Please point me in the right direction Thanks
Support Group Question
Hi I need to setup the following and am not sure how to do this: 1) Create a new account (call in New Account) and have all support groups have access to their tickets. 2) Create a new support group that only has access to the new account in 1 above.
Project worklogs aren't billed (no Total Cost)
hi! I mentioned that there is no Total Cost in Project Worklogs. Is there any way to enable it as for Request Worklogs?
Asterisk support
Hi! In SDP MSP roadmap I see a plan for "Asterisk Latest version support." Is there ane news about this feature implementation?
SDP to SDP MSP
Goal: I am using ServiceDesk Plus Free. I want to use ServiceDesk Plus MSP Free. Question: Can I backup SDP Free, uninstall it on the server, installed SDP MSP Free on the same server, then restore the ServiceDesk Plus Free backup in ServiceDesk Plus
Error when requester wants to close request by closing link in email
Hi Friends. When request status is "Resolved, waiting for test by Requester" an email will be sent to requester that contains Request closing link. BUT when requester wants to close the request by that link ,this Error message will be shown: Close Operation
Enable Two-Factor Authentication?
We currently utilize SD+ MSP, but we are wanting to lock logging in down further with Two-Factor Authentication. Is this possible?
Relation Account and Product
Hi i have a question when i try to create new request. First, i have created Account A, Product PA1, PA2 (for implement account A), PB1, PB2 (for implement another account). With Account A i have create sale product PA1 and PA2 (on screen Accounts)
ServiceDesk Plus API task update
Hello, I'm trying to update a task from request though the browser page. It works fine from my python script, but i would like to ue a direct url in my project. Is there a way to convert put request to url ? Py code: import requests url = "https://web.site.com:1234/api/v3/tasks/36311"
How to setup "Update request status when a new reply is received."
Hello, I'm trying to implement this script on our server https://pitstop.manageengine.com/portal/en/kb/articles/update-request-status-when-a-new-reply-is-received Looking at the config file don't understand why do I need to configure my mail server? Could someone please explain why ? KR Daniel
Python add request to servicedesk plus
Hello, Can you help me, please. I'm trying to add request to servicedesk plus using python. Here is my code : import requests url = "https://web_url:port_number/api/v3/requests" headers = {"technician_key":"29CFC222-0000-4628-0000-04CAA5123456"} input_data = '''{ "operation": { "details": { "requester": "John Grey", "subject": "First request", "description": "Test request number 1", "requesttemplate": "Default Request", "priority":
How to host ManageEngine in IIS, which file or folder to target ?
Hi All I installed ManageEngine ServiceDesk Plus MSP 64 on my server. Now I need it to be host on IIS so I can let my user access it via web browser or web portal. I have no idea how this should configure. Appreciate can you share me the steps and which folder or files I should target and configure it in IIS Thank you
Associate Contract changes Time Taken to Resolve
Associating to a different contract changes time taken to resolve. How can this be stopped ?
Technician Report Needed
Hi I need a simple report that lists all Technicians and the Groups they belong to.
Opening a ticket on Behalf of another user by Email
Please advise if there is a way to open a ticket on behalf of another user by email. for example ZOHO desk uses #original_sender(Emailaddress) on the top body of an email to open a tick on behalf of this email.
Reply from Technician Reply
Hi, When Technician reply to requester so the only forward tab is available. Why reply tab is missing. I want to reply including my previous reply. Please review the attached image. Thanks Shoaib Nawaz
Global Billing Rules
Hello! In my adventures with ServiceDesk MSP we've had configured many billing rules for specific Contracts. I'd like to know if there is a possibility to create a global billing rules which will be executed regardless of contract? The Idea poped in my
Postgre Query to get Account manager for account
Hi! Can you help us? We're want to get, with Postgres query or with API query, an Account manager for provided Account.
ServiceDesk Plus MSP - version 10.5 - Build - 10512 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10512. Please refer to the Migration path table available here and upgrade to our latest build 10512. Issues fixed SDPMSP-14881: Under requester login, selecting OnBehalfOf user is not possible. SDPMSP-15332: Site is not set if the technician sends an email not configured as an account support address and also in the incoming mail list. SDPMSP-15346: When the template category is modified, templates cannot be reordered. SDPMSP-15359:
Auto Assign to Group if Ticket is unpicked
Hi we would like to assign all tickets that do not have a group assigned to them after 15 minutes to a default group. So if a new ticket is created and the group field is blank after 15 minutes assign it to a default group. Is something like this possible?
Hide specific services for group of users
Hi, I'm currently setting up our ServiceDesk Plus MSP and was wondering, whether there is an option to manage the visibility of services for users. The users are all in the same account/client group but we would like them to have access to different services. Thanks a lot, Carolin
Email Command not working
I'm having problems getting the email command setup working properly. Everything appears to be configured correctly but when it receives my test emails, it simply opens a normal ticket. The Enable E-mail Commands box is checked and all the settings are
Check for newly added workstations
Hello. In the "Admin" section the "Discovery" -> "Audit Settings section", there is a "Check for newly added workstations" setting. How we can configure the search for newly added stations at the certain time? Is it possible? Or it uses settings that was given in section "Enable Scheduled Scan" -> "Time"?
Request filter
Hello, I'm looking for a way to separate new assigned and responded requests with a filter but I can't find any option to do that . Your Version: 10.5 Build 10510 Database: postgres KR Daniel
Errors after deleting Service Catalog additional field
Dear all, a client using ManageEngine ServiceDesk Enterprise 9.4 deleted a custom Service Request field from Admin > Service Catalog > Service Catalog - Additional Fields. As a result the said field was deleted in the DB as well (GUDF_DATE6). Is this expected behavior? It seems this has caused several problems, one of which is that there is a problem with creating a new change from request (Associate Change > New Change button), which fails with "Error occurred at server side, please contact your
ASSET API
Hi! Is it possible to get info about assets via API in SDP MSP or in some other way -- for scripting purposes? If yes - please, tell how.
Email server connection failure
Hi I have a problem with my email server. when i send an email "Sending Notification Failed" message will appear. Also i have Received This Error in Email server Log: "ssl negotiation failed error code 0x80090327" I have a wildcard SSL Certificate from Certum CA .Exported from Email Server and already Imported into Sevicedesk. im Using Servicedesk MSP 10509 database is mssql server here is some Screenshots in attachments
API v3
Hello, Can i use API v3 running ServiceDesk PLus version 9.4 build 9422 ?
HTML into API REST
Hi, I am trying to create request within SDP using REST API but I am having difficulties. When I enter the description textually I have no problems. However, when I enter the description in HTML code it shows an error message indicating that the account cannot be found. Query: data={ "operation": { "details": { "description": "<style type=\"text/css\">table{border-collapse: collapse;border:0;width:100%,background-color:#e0e0e0}center{ width:100%}.td_header_1{padding: 20px
Add external links to helpcards
Hi, is it possible to add external links to helpcards of request templates in ServiceDesk Plus MSP? Also, is there the possibility to format (e.g bold letters, cursive...) the text in those helpcards? Thanks a lot, Carolin
How to manage internet providers
Hello. We using ServiceDesk Plus MSP Enterprise. Our company offices are located in different cities. We have different internet providers in these cities. How to manage them using SDP? Any advices?
SDP MSP Roadmap Update
Hi! Can you, please, update Roadmap for SDP MSP?
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