Devices are renaming each other during manual scan
Hi! I am working with the Asset Module in Service Desk Plus and I am having an issue with devices renaming each other when doing a manual scan. I am selecting "New Scan" and then searching by the full device name. I select "Windows" from the Device type
Report From Tasks whose status has changed over the past month
HI Friends I Need a Report From Tasks whose status has changed over the past month. how can i do it? What is the appropriate query for this report? Report columns: Task Title , status , technician , status changed by , status changed in (Time) My SDP
[API]Posting resolution with line breaks
Hello I have a script that sets the resolution in my requests, works but I don't get any linebreaks This is the JSON that is sent. It has the \n and it works fine when I create a ticket but the resolution just get one line. { "operation": {
Redirect URL for Email OAUTH settings do not change when Server URL changes
Does anybody know why this URL does not change when you change the server port? I am having trouble with OAUTH in the mail server settings. I think at least some of my issue is that the redirect URL listed (and greyed out so I can't change it) still
Send request to e-mail based on Service catalog field
Hello, This has to be done before but I'm not sure what to search for. Found some examples but not that match my case. I'm going to setup a service catalog Service where the customers can request a new user. I have a base template but it's only for
Service Catalog API
Hello, I have created some templates for requesting new users. Is there a way to read the fields with rested API ? My idea was to have a script(powershell) that reads the request, creates the user, updates the resolution and closes the request.
Report error - java.lang.NumberFormatException: For input string: ""
I am having java errors on all reports when "All Accounts" is selected. If I select the same report for only just one account, every thing works great!!! Version 8.1 8106 Here is the error: java.lang.NumberFormatException: For input string: "" at java.lang.NumberFormatException.forInputString(Unknown Source) at java.lang.Long.parseLong(Unknown Source) at java.lang.Long.(Unknown Source) at com.adventnet.servicedesk.reports.utils.MSPCustomReportDesigner.alterCustomReportSQL(MSPCustomReportDesigner.java:162)
Creating quotes for customers
Hi. Has anyone come up with an effective way within SDP MSP to create quotes for services and systems to clients? We'd like to be able to generate a quote, take an order, turn it into a request which generates our orders to vendors and invoices to client.
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus MSP versions 10527 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in ServiceDesk Plus MSP, which has been identified and rectified. Users of ServiceDesk Plus MSP (all editions) with version 10527
End of Support for Quick Books On premise Integration With ServiceDesk Plus MSP
Dear Users Greetings for the day. We are stopping Integration support for Quick Books(QB) On premise software with immediate effect. We request users to migrate to the QB cloud model or you can try our ZOHO Books. For any assistance/clarifications, please
How to Change "is billable" value
Hi, till now, our Worklogs have been submitted with "Yes" Value for "Is Billable" field. how can I change this value to "No" for All Worklogs in the database???? Can you provide the a query for this??? My SDP MSP version: 10510 My Database : MSSQL S
[Webinar alert] Is your IT team ready for the hybrid work model?
Hybrid work—a combination of remote work and work-from-office—is becoming the norm for several organizations. This presents a unique set of challenges for the IT teams, who have to prepare to tackle these new challenges and ensure efficient service desk
worklog
75 / 5000 Translation result I need a report of all the worklogs of all modules (request, task, project,....) I am looking to get this data for a specific range - Daily, Weekly, Monthly, etc. i am ver: msp 10510 database : mssql server
Technician not create cutom view for tasks
Hi Friends, technicians with permission to access their own group requests can't create a custom view for tasks with the "Group" filter. because group names will not list in drop-down menu (As Shown in Image in Attachments) How can we resolve this issue?
SLA does not do the escalation action
Dear SD MSP, We have an issue when the SLA reaches overdue, The ticket should reassign to a different group. Please find the attached files. Build 10522 Let me know if you need any thing
V3API restricted for Path:/sdpapiv2/project_import Method:POST
Hi, I want to import MS Project file in SDP MSP project module, but it doesn't work and get error in browser console like this: V3API restricted for Path:/sdpapiv2/project_import Method:POST I attached my error screenshot of network console with test.mpp
SSH and Telnet not working for any hosts
I am having problems getting any hosts monitored via ssh or telnet. I have tired it on aix and linux and am unable to get it to work I always get the same response: The Monitor did not respond to the test request Summary Device Name servername.internal Monitor Name Telnet-CPUUtilization Protocol CLI OID CPU Utilization Possible reasons 1. The device might be down. 2. The username and password provided for this device might be wrong. 3. Telnet/SSH service might be down 4. The connection to Telnet/SSH
Can you allow a requester to view the work log?
I would like my customers to view the work log, vs the resolution, when they login to the self service portal. Is there a way to configure that?
Get change list using API v3 (SDP MSP Version: 9.4 Build 9424)
Hi, how i get all the change on API v3 here is my sample get url: https://XXXX/api/v3/changes?TECHNICIAN_KEY=XXX&input_data={ "list_info":{ "row_count":200, "start_index":1, "get_total_count":true } }&format=json RESPONSE: { "response_status": { "status": "failed",
ServiceDesk Plus MSP Upcoming End-of-Life of Request V1 APIs and 10528 Build release Important Update
Dear Customers, Today we are announcing the End-of-life (EOL) from 10.6 version (which is due post Oct'21) for V1 APIs. From that date forward, any upcoming releases will not have access to the V1 Request APIs. All clients and integrations based on V1
Announcement on Two-factor authentication availability in ServiceDesk Plus MSP
Dear User(s) Greetings for the day. ManageEngine ServiceDesk Plus MSP released Two-factor Authentication (2FA) along with its 10527 release. Please refer to the Migration path table available here and upgrade to our latest build 10527. Enhancements SDPMSP-9153,15521
How to troubleshoot business rules
Hello, How do I troubleshoot business rules ? I have setup few and I can't understand why they aren't triggered. Your Version: 10.5 Build 10510 Database: postgres TIA Daniel
SDP MSP 10526 Released and Announcement on Remote AE Behavior changes
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10526. Please refer to the Migration path table available here and upgrade to our latest build 10526. In continuation to this post, please refer to the below Announcement
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Display other account tickets
hello, how do i get all accounts using api/v3 and also show all account ticket on api/v3/requests.? for the old version of API i can use sdpapi/admin/account to get all the account but not sure how on v3 versions.
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10510
Access custom query report per account
Hi, I want to generate custom sql query report for a account manager that access to report tab. But I don't want to show to all others account manager. As matter of fact, I want to generate custom sql query for specific account manager only. What should
Generate new timesheet daily
Hi, I'd like Timesheet feature and I think it's useful for our organization. In my scenario, we should generate new Timesheet daily for all technicians. I think it's very cheap. It would have been better if this had been generated automatically. Some
Using of Approval status
Hi, everyone. İ would like to know, how can I create business rules according approval status. For example, İf approval status is "reject", make request status as "İmtina olundu" and send close/re-open mail to requester.
Bug - I don't see Timesheet details
Hi, I have problem to see Timesheet details. When I click on specific Timesheet, I don't see details like attach image. I'm wondering that other technicians do not have this problem and only I have this problem. I'm reporting to user for other technicians.
ServiceDesk Plus MSP - version 10.5 - Build - 10524 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10524. Please refer to the Migration path table available here and upgrade to our latest build 10524. Behavior Changes SDPMSP-15742: Consent from users while
"MyApproval" widgets do not show approvals in some cases
hi there recently i have upgraded servicedesk plus msp to 10522 it is using MSSQL database strange thing happens some times users can not see approval sent to them on "myapproval" widgets in home page , they received approval email notification also saw
ServiceDesk Plus MSP now supports SAML 2.0 - Build - 10523 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10523. Please refer to the Migration path table available here and upgrade to our latest build 10523. Feature : SDPMSP-4262: ServiceDesk Plus MSP now supports
How to report from approved timesheet
Hi, I need a view to see all approved timesheet or approved work logs in SDP MSP. What should I do? Thanks for helping
Spell Check not working
Hi when writing an email in the ServiceDesk misspelled words are no longer underlined and I cannot right click to correct them.
How to see timesheet approval data by permission scope
Hi, I want to use the Timesheet feature in my organization. We have defined multiple support groups. Each support group can only view their own requests. We want to give the group leader to access approve the timesheet. Unfortunately, I find out everyone
Technician Leave report
Query select au.first_name "Technician", ltd.name "Leave type", longtodate(du.leavedate) "Leave date" from techunavailability ta left join aaauser au on au.user_id=ta.technicianid left join leavetypedefinition ltd on ltd.leavetypeid=ta.leavetypeid left join dateunavailability du on du.leaveid=ta.leaveid where du.leavedate >= <from_thisquarter> and du.leavedate <= <to_thisquarter> order by 1 Krishna Bharat ServiceDesk Plus - MSP Support team.
approval on closed ticket
The ticket has been closed but the approver will can approve or reject the closed ticket. Can disable the approval after the ticket has been closed?
Changing Language
Hi, There is no possibility to change the language at Personalize. As far as I remember, it existed before the version change. How can we restore this opportunity?
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