incidents and service requests
We started to use Service Desk Plus 8.0.0. We get by email the 90% of the requests. Usually the requests by email are service requests but ServiceDesk categorizes them as incidents. I don't know how to convert the incidents into service requests. Can you help me? Thank you
SQL Query
Does anyone have a sample SQL query to return all the assets from Servicedesk so that we can import the information into Sharepoint?
Performance Tunnings in SDP MSP
Hello SDP MSP Team! There is any tunning suggestions to SDP MSP as exists to OpManager ( http://www.manageengine.com/network-monitoring/system-requirements.html#performance_tuning )? Version 7606 with MS-SQL. Best Regards! René Eduardo
Custom query report - display Accounts with NO requests raised in the last 3 months
Has anyone got an idea how to create a query that will show me a list of accounts that have no requests raised in the last 3 months?
Best practices fo managing multisourcing efficiently
Hello, are there example - white paper about using ServiceDesk in order to manage collaboration between several suppliers? (multisourcing strategy). Thank you Roberto
Adding survey in close request page...
Hi, is it possible add a survey in close request page or we can put the survey link in the request close page? thanks and regrats. Murat Şikar.