Deleting an Account from SDP-MSP
Hi Team, I want to delete some old accounts, would you be able to provide me any steps for the same? In addition, please can you let me know what will happen to the Requests, Changes, Problems, Requester, will it also get deleted from system? Please also let me know if there is a way I can disable an Account for time being? We are using ME SDP-MSP 9.0 Build 9009 with MS SQL Thank you, Rohit Pol Amicus ITS
Auto-Merge of Incident-Request (same Content in Subject)
Hi all, we are getting automated Tickets from our NMS-System via eMails. Device down = Subject: Node xxx is down Device up = Subject: Node xxx is up Now we want to merge these two Requests created automatically when xxx is identical (to decrease load
Migrate ServiceDesk Plus to ServiceDesk Plus MSP
Hello, I already have a production environment of ServiceDesk Plus with more of 13K requests and I want to know if it's possible to migrate all the data to a new installation of ServiceDesk Plus MSP (because I want to upgrade my free SDP license to a
Share with requester or technician - Does shared requester receive notification when request it updated?
Share with requester or technician - Does shared requester receive notification when request it updated? If a request is shared with requester or technician, should the shared requester or technician recieve updates or notifications if there is an update
Need to know our company Account Manager
We would like to meet out Account Manager and our License is expiring in 40 days from today Company Name : Cambridge Technologies Email id : rtatavarthi@ctepl.com
API CMDB Relationships between CIs
Hi! we have ManageEngine ServiceDesk Plus MSP 13.0 Build 13004, and trying to use the REST API for CMDB to obtain the Relationships between CIs and Users previously created. But when we try with the method "Get CI relationships details" https://help.servicedeskplus.com/api/cmdb/get_ci_relationships/get_ci_relationships.html
Update tasks fields from request additional field - again :)
I need to automatically complete the task fields with the start and end date based on an additional field in the request. I have the following script but it doesn't work properly. After launching, it throws the error "{"result":"Failure","message":"Task
Is it possible to mass produce the replacement templates in the SDP?
from the default template to another, since 5000 templates is changed manually, horror mode
PostgreSQL 10 End of Life Today
PostgreSQL 10 is no longer supported as of today per Per postresql.org. https://www.postgresql.org/support/versioning/ My DevSecOps lead has reached out previously to get ahead of this and we were assured that ME would maintain use of supported DB versions.
How to create / adjust user per script
Our environment Version: 13.0 Build 13011 DB: Extern MSSQL How can I build a custom function to create or adjust a user in one step? I get a lot of requests like: make user x, y a technician and give it permissons like user z. I want to build a custom
Pink23 Conference - SDP MSP
Are there any Admins or Powerusers for companies using ServiceDesk Plus MSP planning to be at the Pink23 IT Service Management conference in vegas this year?
Infrassist : White - Label Managed IT Services and NOC Services, Professional Services For MSP
We are providing high-quality White Label Managed IT Services and NOC (Network Operations Center) 24*7 Monitoring and Support for your network and also providing Professional Services like M365 solutions, Automation, RMM(Remote Monitoring and Management)
Export Site Data and import to another site
Is there a way to export all the site data from one account to another account in servicedesk plus msp ver 14
File Attachment in announcements section
Hi, Is there any way I can attach the file in the announcements?
Notification email, send to account manager as well as requestor
Dear ME Team, We need our account manager to receive notifications with the tickets that we raised to the customers. Could you please advise how to do that. The scenario that we are expecting, once the service desk team receive or log an ticket, the internal
kanban bard and manage engine
is it possible to track sdp tickets on kanban board ?
Custom task trigger missing
Hello, I would like to add a custom task script, but can not find menu. Can you tell me how to add custom task triggers. https://www.manageengine.com/products/service-desk-msp/help/adminguide/requests/tasks/task-custom-trigger.html
Cant Change Ticket from 1 Account to another Account
Hi guys, So the problem is Account A has 2 users and 3 tickets, we then got another ticket and by mistake a tech assigned it to Account A instead of Account B, I cant change the ticket from Account A to Account B, the Other Accounts are not being displayed, The user however is assigned to the right Account, if i go to sequesters and change to Account B i can see that user see the attachment I was trying everything but i guess im missing something, how can i change this? Regards
Mark an account as inactive
Hi Team, How can I mark an account as inactive? I mean, not delete, but not allowed any movements associated to that account. Thanks in advance btw, when i mark it and click delete, the app tells me this is in use... Mike Diamond
What email commands are limited to a requester?
This comment was in another question; "If the email is sent from the requester's email address, the requester can perform limited actions with the email command, such as creating." Is this documented anywhere to show the email commands available to a
outlook sync ?
Hi. Is it possible to synchronize local Outlook calendar with schedule on ServiceDesk ? I suggest to change the schedule view in Service Desk. Would be the best - view like Outlook calendar where I see the day divided into hours... Maybe it's possible to export data from ServiceDesk schedule to Outlook calendar?
Update to 10511 from 8.3
Hi, I would like to know how to update the SDP from the build 8310 to 10511. I looked for the version I have in https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html but I didn't find it.
How to customize logo in j_security_check
Hello Support, How to customize logo (instead ServiceDeskPlus MSP) on j_security_check page after we enabled two-factor authentication? Thank you
OAUTH Support for Office 365 Email
Does anybody have a working solution for email for SDP+MSP, when all you have is a brand-new Office 365/Azure tenant without access to the Exchange Legacy API (new tenants do not get this).
Account disabling
hi! Is it possible to disable Account instead of it's deletion?
Change Request ID Prefix?
Hi there, I was wondering if it was possible to change the request IDs to include other alphanumeric characters, i.e. request 1234 would become ABC1234? I have seen a thread from about a year ago stating that this was not possible; I was wondering if this behaviour has since been changed, or if it is available to vote for on the roadmap, and what the feature ID might be for this? Thanks in advance. Michael Evans Grey Matter Ltd
How do you find saved attachment
How do you easily find an attachment that has been saved in MSP? I have located the location where all of the attachments are saved.(M:\Attachments\fileAttachments\Request) However, the files are stored in numbered folders. The number on the folder does
Issue after moving database to new SQL server
We had to upgrade and move our SQL server. During the move, no one knew what the Master Key password was, so after looking at another community post here, we dropped the Symmetric Key / Certificate and Master Key. We then created a new Key and got ServiceDesk back up and running. Everything appears to be working fine, but now, we are unable to get to the 'Backup Schedule' within the admin pane and the automated backups fail. When trying to perform a manual backup, this is in the log: "" Configure
@X.W@34@+27695222391 IN UGANDA,CANADA,KUWAIT,HOW TO JOIN ILLUMINATI OCCULT FOR MONEY RITUAL CALL+27695222391 U SA
@X.W@34@+27695222391 IN UGANDA,CANADA,KUWAIT,HOW TO JOIN ILLUMINATI OCCULT FOR MONEY RITUAL CALL+27695222391 U SA Katlehong Soweto Pretoria Centurion Mamelodi Vanderbijlpark, Vereeniging, Germiston, Boksburg, Durbun, United Kingdom Welcome Bellville Cape
Problems configuring IMAP and SMTP OAUTH (office 365)
Hi, my application service desk plus MSP version 10.5 is installed on linux (Centos 7) . I have problems configuring IMAP and SMTP OAUTH. I have seen in some videos that they select EWS, when they change to OAUTH , I don't see that option. I don't know
Notifications for Tasks
Hi, Is there a configuration in MSP that will send an email notification to the assignee of a ticket if a Task in their ticket is resolved/closed by another technician?
SAML authentication for SDP MSP
Hi! I wonder, is there any way to configure authentication for SDP MSP with Azure AD / Office365 or Google ID? It would be very helpful to use it direct or thru ADFS.
Notify unknown user
Hi everyone, Whenever an unknown requester sends an email to our service desk system, we receive a notification to approve it. Does anyone know how to make the system reply with a customized email to that requester so we could then send him a registration
restore database SDP MSP 10.6
hi, I creat backup database by automiatic every day at 11:20 AM in E:\MSP\ManageEngine\ServiceDeskPlus-MSP\backup I try to restore database... so i shout down SDP MSP service next i go to cmd and use comments cd E:\MSP\ManageEngine\ServiceDeskPlus-MSP\bin
whatsapp.+4915781415263.KAUFEN SIE EINEN FÜHRERSCHEIN, BEANTRAGEN SIE PERMANENT RESISTENTS PERMIT ID CARDS, IELTS, GEBURTSURKUNDEN, SCHULDIPLOME, VISA, SOZIALVERSICHERUNGSKARTE, SSN, SCHEIDUNGSUNTERLA
whatsapp.+4915781415263.KAUFEN SIE EINEN FÜHRERSCHEIN, BEANTRAGEN SIE PERMANENT RESISTENTS PERMIT ID CARDS, IELTS, GEBURTSURKUNDEN, SCHULDIPLOME, VISA, SOZIALVERSICHERUNGSKARTE, SSN, SCHEIDUNGSUNTERLAGEN. Kaufen Sie einen echten registrierten Reisepass,
Project/Task Worklog time billing
Does time billed to a task on a project or a task get applied to contract billing? It doesn't seem to but I wanted to confirm. Seems the time sheet shows project and task time but then there is no way to report on it. Time spent reports don't match
Convert incident to service request button is missing.
Hello all With the latest update 10601, the convert incident to service request button is missing. Does anyone have any idea why this is? Regards
How i can copy config file ( setting i made in incident management) from one server and import it other server?
I want the same settings, that I made on one server, on a different server. Is there a way that I can copy/export a config file from one server and import it to another server?
Create request by technician
Hi, I know that is possible to create requests by technician for accounts this technician is associated with. But unfortunately when technician creates request his name is not listed in requesters drop down. I find out that there should be some option 'Show
Link Task to Request
Hi, If I create a task, and at some point in time I create a request, is there a way to link the task with the new request?
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