Cannot add or update a child row: a foreign key constraint fails
I installed ServiceDesk Plus MSP (selected enterprise option) and encountered the following error: FAILURE :Database exception while updating network. : Cannot add or update a child row: a foreign key constraint fails Please report the problem to the system administrator, with the Error Code - 1,294,377,477,019. when attempting to add a network address to the scan feature under assets. The error exists on a fresh install. Other sections of the script allow updates without issue. I ran into this
What is the current version of SDP MSP?
The Website says 7.6 The "about" in my instance of SDP MSP says 7.5.1 (7513 build) Does this mean I can download the 7.6 on the website and it will upgrade my current installation? >>>Michael
ServiceDesk Plus - MSP 7.6 Released!
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus - MSP 7.6 ServiceDesk Plus - MSP 7.6 can be downloaded from http://www.manageengine.com/products/service-desk-msp/download.html The list of new features and behavior changes in SDP-MSP 7.6 is available from this link: http://www.manageengine.com/products/service-desk-msp/readme.html Existing SDP-MSP customers can upgrade to the latest version by applying the service pack available at http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html
Account specific request templates
It would be very useful to have the ability to make the available request templates account specific. We don't provide the same services to all of our accounts and each requester can see all categories and request templates. It would look more professional if I could remove the 'clutter' that isn't needed
Cost per hour based on Account rather than Technician
Hi, Our chargeable hourly rate is determined by the client (Account) rather than the techician performing the work. Is this supported? Thanks, Michael.
same user ID from to different companies
Hey All, I have just purchase ServiceDesk Plus - MSP 7.5 and I am having issues with the multiple account URL access. We have two clients named for eg: Company 1: site1 and Company 2: site 2 and a user with the same user ID for site 1 and site2 i can't creat the accout for the Self-Service Portal. So if I create a requetser user ID for site 1, when I try to create a requester user ID on site 2 with the same user ID I get the following error message: FAILURE :Login with same name already exists.
CAL requirements for the underlying server
Just a thought - Windows Server requires CALs for every system that connects to it. I assume this means that an MSP will have to buy a CAL for every PC they're managing - either that or possibly an External Connector License. How have other MSPs dealt with this?
Odering of lists is not case insensitive.
Gday, in a lot of drop down lists etc the list of items is not logical. eg if there are items, Alpha alpha and Beta. Then the list displays: Alpha Beta alpha When it should be: Alpha alpha Beta The reason this becomes an issue is because we have a few companies whose names are specifically in lower case, so they get put to the bottom of the Account list, for example. Rgds Ben.
multiple active directory
hi i intalled centerlite msp and servicedesk plus MSP integrated, and when add news publics domain to import ou for integrated autentication for my customers not puch OU to import users. my installation are in one datacenter and my clientes in the others networks, ho to comunicate with this domains???
Unable to reassign a Request to a new Account
G'day, Occasionally we get requests that are assigned to the wrong Site/Account, either by accident or by the system. This also affects the "Requestor, but we have managed to work out how to change this. The issue is that there is NO way to change the Account for a Request. So that means that we are unable to run reports that accurately pickup the time logged against work orders. Rgds Ben
Deletion of Account does not remove sites or Requestors
G'day, When an account is deleted, it does not remove the associated sites nor does it remove any Requestors that are tied to these sites. While we can run the various MySQL queries to determine the orphan sites, and then run the query to work out which requestors etc are affected, this is clearly not the way it should be done as there are probably other items in teh database that are also not cleaned up properly. Can you please provide a supported SQL query that will purge the database of any orphan
TimeSpent Report
Hi Can someone help me out, I want to run a report which shows me a list of requests and a cumulative total of time spent from the work log, even if there is no worklog entry. The reason we want to use the work log, is that this is a more accurate time of how much time we actually spend on a case, as our technicians may not be able to get access to the system to place requests on hold etc. and when they get the opportunity, they go back in an fill in the work log. Is there any way to run this report
Critical Error while invoking backup - Backup Scheduling
Hi, Post support with the Problem: http://forums.manageengine.com/topic/failures-adding-technician-and-sites-ghosts I delete de back-ups from the Backup Scheduling Section. and Edit the Schedule to run. When the task run then SDP MSP report this messages: Attached the support file. Product Name : ManageEngine ServiceDesk Plus - MSP 7.5.1 License Type : Registered Version Product Edition : MSPProfessional Licensed To : CLAdirect Inc Company Name : CLAdirect Inc Max. Number of Technician Logins :
Account queries in reports module
hey , i want to generate monthly reports by accounts but i cant do this because it doesnt exist in reports only sites , and i have many sites for each company i support , i need account reports as well . please aid . Doron Hacham, Zomet Information.
Approval Link - Work Log
Hi, Is it possible to include the work log in the Approval page? We would like our customers to know how much they are being charged so they will be able to take an informed decision while approving or rejecting a support ticket. Thanks, Jeffrey
Relationship of assets
Dear sirs: We contact with you because we have two consult in Service Desk Plus-MSP: We make the relationship of assets and the field "Business Services", we add the services that we provides to the assets, but these services don´t enter. Why? In the table "Used by", in the case that two or more users use the same assets. How could reflect this asset is used by more of one person? I attach example for better understanding. Greetings
Notification Problem
So I have a problem with getting a notification to work. When we get a ticket from Quest's Qcontrol ticketing system, it sends it SDP. I had to add their email address to the junk mail list in the notifications area because when SDP would reply with their ticket number, they would reply saying thank you for the reply and in a loop it would go. The problem is now when Quest sends us an email I cannot get SDP to send ANY notifications to us that a new ticket has been opened by them. How do I resolve
Integration of Service Desk Plus MSP & Support Center Plus 7.6
We provide Call Center and NOC outsourced support services for our clients. We have a Call Center ticketing system for our Call Center and another ticketing system for our NOC. A lot of times the Call Center needs to escalate a ticket to our NOC, but it is impossible to do automatically since both systems are on different platforms. We want to integrate the two, but both are very limited in functionality and we currently researching alternatives. However, it seems that Service Desk Plus MSP is
to analice and get access remote out of my domain
How I can analice and get access remote of all machine that not belong to my domain? for example in my organization there are visitors of other companies and their domains are differents to mi company domain. I don't have the active directory of those companies, by network the scan it works, but I can not get Access remote the message error is: ERROR:No response received from workstation. Probably the workstation might be switched off or does not exist. What I need to configure. because I do averything
Change Account on Request
I see that this is not possible but i have two scenarios: 1) a request was accidentally created associated with the wrong account. What is the best way to correct this? 2) i'd like the technicians to be able to create requests simply by sending an e-mail to the helpdesk e-mail account. Is there a way to have these requests not associated to an account as i see from another post that requests not associated with an account can be later given this association? Is there a better way? thanks,
MySQL test for Nagios
We're running ServiceDesk Plus MSP on CentOS 5.5. I want to monitor the number of unassigned requests with a MySQL query. All I need the check to return is a number, as it will feed into our Nagios system, so we can trigger alerts for our engineers. All the checks I've found for this on the forums are massive, and return too much information (and my MySQL knowledge isn't enough to reduce the query down!). Hope someone can help!
Turn off automatic tasks
Hi, We have a user who has left. I have deleted his accounts and am still getting some automatic requests from him via a ticket. Any idea where to go and turn this off? Thanks Rob
How to change account that request is logged under
I am evaluating ServiceDesk Plus MSP for our ticketing system, and have come across one thing which is stopping me from purchasing the product straight away. currently have a mailbox called servicedesk@company.com which we have configured in the mail settings. And we have many aliases for each individual client/account client1@company.com client2@company.com client3@company.com On occassion we have people sending emails through to servicedesk@company.com. If these requesters aren't
ServicePack 7513 Released
Hi, ManageEngine ServiceDesk Plus -MSP has released its latest service pack 7513 and is available for Download Now. We have introduced couple of salient features which was most requested, please find those feature description & fixed issues information below. Enhancements made SLA based on first response time. Along with resolution based SLA we have introduced one level escalation for first response time management. API for ServiceDesk Plus - MSPApplication Programming Interface (API)
Check Boxes
Could you implement Check Boxes as custom fields? It would be very handy to track things like what software is installed for a user etc.
Cannot close any request
Hi, We're trialing service desk Plus MSP and it's pretty good so far. Only problem is that nobody can close any requests at all. Whether we edit the request to change the status to closed or close them from the requests tab, nothing happens. The page reload with no errors and the request stays open.
Make remote connection from anywhere - Service Pack 7512
ManageEngine Servicedesk Plus - MSP has released its latest upgrade pack over 7500 and is available for download now. We are glad to introduce a Remote control functionality with the capabilty of making connection over internet and access any computer across networks.This feature will be a added value for Managed Service Providers to access client's desktop from a remote location. ServiceDesk Plus - MSP has integrated with Zoho Assist, and one concurrent session with unlimited number of meetings
Service Desk Plus MSP start up on Boot in Fedora 13
I have successfully installed and done a test run of Service Desk Plus MSP 7.5.1 in Fedora 13. I have followed the steps in the following post : http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002657457 But for some reason it does not start at boot up. I have tried several different things for several hours with no luck. Is that startup script in the post that I linked incorrect for this version of MSP? Please help. Thanks in advance. Nic Young
Cannot connect to gmail mailbox
We recently migrated our email from Exchange to Google Apps. However, when I go into my Mail Server Settings and set up the account, MSP is unable to connect to the mailbox. I am using IMAP, the mail server address is imap.google.com on port 993. When I try to save the settings I get the following error message : FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. I can connect to the mailbox through gmail
paste a picture into request body from clipboard
hey , i tried to paste picture from clipboard and it doesnt work , is their a way to do it ? Doron Hacham.
Adding survey in close request page...
Hi, is it possible add a survey in close request page or we can put the survey link in the request close page? thanks and regrats. Murat Şikar.
error adjusting requesters
I've created several requesters and pointed them to the proper center in the account. So far, so good. But, when I change the properties for an existing requesters (e.g. adding a phone number) and I click 'save', the selected center has been changed to the first listed center of the account. (The department is also resetted to the first in the list). To avoid this problem we also need to change the center/department every time we adjust a property of the requester. This is happening for all our requesters.
Is it possible to have categories/subcategories/items tie to each account
For example, we are having account: 1) ABC company 2) HEX Company I would like these categories for ABC Company 1) Hardware 2) Software And for HEX Company: 1) Automation 2) Manual
Reminders Not Working
The reminders are not autoemailing since the new service pack. Anyone else having this issue?
Failures Adding Technician and Sites Ghosts
I'm stuck, need assistance I deleted the technicians who had created and now I can not recreate them, in addition when I try to edit technical administrator also fails Also, I deleted the sites that had created earlier and create the needed again. but still appear in the list of sites for setting up departments or technical. What i need to do to recreate technicians and remove the sites from the list? Attached file support. Product Name : ManageEngine ServiceDesk Plus - MSP 7.5.1 License Type :
Request Bug
When I click in the New Request, its show the blank screen, where dont show the request fields (as the image attached show)
7511: Hotfix Released
Dear Users, A hotfix upgrade over 7500 has been released and is available for download. Enhancements made in this release: Technicians can be added to a 'Default Technicians List'. This means they can be added to Groups, SLAs, Business Rules created under 'Default Settings' Notification Templates - Email signature can be placed as part of the template at a position of your choiceIssues fixed in this release: If a custom 'Status' is created, 'New Request' page is not displayed When creating a new
Recover a deleted request
Is it possible to recover a deleted request? Or, is there some kind of ME event log that tracks what happens to requests and who done it?
Can't shutdown Service Desk 7.5 MSP
Hi, I'm looking to perform a backup and apply the latest SP but I'm unable to shutdown the server by either clicking on the Shutdown ServiceDeskPlus Icon on my start menu or running 'shutdown.bat'. The contents of the wrapper are as follows: ERROR | wrapper | 2010/03/31 20:43:03 | JVM exited unexpectedly. STATUS | wrapper | 2010/03/31 20:43:08 | Launching a JVM... INFO | jvm 3 | 2010/03/31 20:43:10 | This copy is licensed to ManageEngine INFO | jvm 3 | 2010/03/31 20:43:10 | INFO
Publish an Announcement by Account, Site, Group, etc
Will there be capability to support publishing Announcements by Account, Site, Group, etc? We have situations where we want to publish global outage notifications to a specific Account or Site or Group.
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