Automatically close tickets with no interactions, but through a native function on SDP
Hi, i would like to request a native functionality on SDP MSP, that auto closes tickets that doesn't have any interactions. I know it is possible today with scripts. Here's the link i used for reference: https://pitstop.manageengine.com/portal/en/kb/articles/ews-mail-configuration-script-to-send-reminder-emails-to-both-requesters-and-technicians-when-there-is-no-response-for-more-than-a-specific-time-period-and-auto-close-the-ticket
Service Desk Plus MSP Users
Hi, we purchased SDP MSP. We have 10 Accounts Managers that manage several customers. They open presale requests and sometimes they need to open tickets to attend their customers. We´ve not been able to assign permission for this Account Managers to "see"
ManageEngine SupportCenter Plus version 11.0 - Build - 11024 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11024. Please refer the Migration path table available here and upgrade to our latest build 11024. Enhancements: SCP-1547 : Option to include the Bcc field in the emails from SupportCenter
ServiceDesk Plus MSP - version 10.6 - Build - 10608 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10608. Please refer to the Migration path table available here and upgrade to our latest build 10608. What's new in 10608? Major Enhancements SDPMSP-13172: Support
add Ukraine translation
Hello. please add Ukraine translation UI
Issue after moving database to new SQL server
We had to upgrade and move our SQL server. During the move, no one knew what the Master Key password was, so after looking at another community post here, we dropped the Symmetric Key / Certificate and Master Key. We then created a new Key and got ServiceDesk back up and running. Everything appears to be working fine, but now, we are unable to get to the 'Backup Schedule' within the admin pane and the automated backups fail. When trying to perform a manual backup, this is in the log: "" Configure
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@X.W@34@+27695222391 IN UGANDA,CANADA,KUWAIT,HOW TO JOIN ILLUMINATI OCCULT FOR MONEY RITUAL CALL+27695222391 U SA Katlehong Soweto Pretoria Centurion Mamelodi Vanderbijlpark, Vereeniging, Germiston, Boksburg, Durbun, United Kingdom Welcome Bellville Cape
Recent announcement of MSP jumping from Version 10.6 to 13.0?
This announcement is speaking of a major release coming soon to version 13.0 of SDP MSP. https://pitstop.manageengine.com/portal/en/community/topic/behavior-changes-in-upcoming-sdp-msp-major-release-version-13-0 Is there more information on this? 10.5
Reporting on emails sent by technician?
I have built a report to provide a listing of notes added to requests in the past 7 days, but have identified a gap where emails sent via the system are not recorded. How can I report on emails a given technician sends? Incase it helps anyone else, here
Behavior changes in upcoming SDP MSP Major release version 13.0
Dear Users Greetings for the day. We are working on our next major release SDP MSP version 13.0 and its due for release within this year end. We are building several features ,more customizations, API in this release. As an MSP application, we should
[Free training] Masterclass 2022: 6 features to improve your IT service delivery and profitability (Aug 3)
Hi there, ServiceDesk Plus MSP is hosting a free Masterclass training session very soon! In this session, our product expert will showcase some of the key MSP-oriented features in ServiceDesk Plus MSP. Learn how features like request life cycle, resource
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10509
Changing the Customer Account after Ticket Creation in MSP
Sometimes we redirect Mails via Outlook to the Ticketsystem because a customer sent ít to a wrong adress (e.g. to Sales instead of IT). If we do so, the Ticket is connected with our Company instead of the Customers. It would be very Helpful if we could change the Requester in a Ticket, regardless to the Account it is connected to.
[Security advisory for CVE-2022-35403] Unauthenticated local file disclosure vulnerability in ServiceDesk Plus MSP
Hi there, This is a security advisory regarding the unauthenticated local file disclosure vulnerability in inline image handling in ServiceDesk Plus MSP, which has been identified and rectified. This affects users of ServiceDesk Plus MSP (all editions)
Update from Build 10536 to 10600 error
During the update there is an error in the logs. This table [UserAdditionalFields] cannot be dropped because it has these [UserAdditionalFields_multiselect, UserAdditionalFields_history] tables dependent on it.
Problems configuring IMAP and SMTP OAUTH (office 365)
Hi, my application service desk plus MSP version 10.5 is installed on linux (Centos 7) . I have problems configuring IMAP and SMTP OAUTH. I have seen in some videos that they select EWS, when they change to OAUTH , I don't see that option. I don't know
After updating from Build 10536 to 10600 problem with editing assets
Hi! After the update there was a problem with editing assets, a message appeared : "Sorry, an error has occurred Page Fault (Unknown Exception). Contact your system administrator." Catalina log: [12:39:39:788]|[07-05-2022]|[org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/].[action]]|[SEVERE]|[42]:
Field Email ID(s) to notify is not the same as CC
Hello, Please I am trying to set up the CC field in our incident template. The current field emails to notify is more TO field. I am aware of the CC settings in the configuration itself but we need a custom field to notify different users about our requests
Receiving the twice the report email from the schedule.
Hi , We are receiving twice email with one attaching the report subject "Report" and other with no report to attach subject "No data available to generate report" . Please suggest any fix for this.
Disaster Recovery Setup
Hi I need to setup disaster recovery for SDP MSP. Is this something that I can discuss with support. I also have some initial questions: 1) Licensing - is there a charge to setup a DR site? This site would only be used in an emergency. 2) Is there
Notifications for Tasks
Hi, Is there a configuration in MSP that will send an email notification to the assignee of a ticket if a Task in their ticket is resolved/closed by another technician?
ServiceDesk Plus MSP - version 10.6 - Build - 10605 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10605. Please refer to the Migration path table available here and upgrade to our latest build 10605. This release has more customization and widgets enhancements.
ServiceDesk Plus MSP - version 10.6 - Build - 10604 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10604. Please refer to the Migration path table available here and upgrade to our latest build 10604. What's new in 10604? Enhancements SDPMSP-15208: You can
Assigned date for the current engineer
I want a MS SQL query to show me the assigned date for the current engineer for every ticket, MangeEngine version is 10.5, Build 10530.
EOL for 32-bit installation of ServiceDesk Plus MSP
Dear Users, We would like to inform you that the support for 32-bit installation of ServiceDesk Plus MSP will be deprecated from August 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support for 32-bit
Manage Engine Service getting stopped automatically
Hi, The manage engine service is getting stopped automatically. How can I get this fixed.
Upcoming EOL Updates on CTI V1 API
Dear Users Greetings for the day. We are working on our next Major release in which we are removing the support for CTI V1 API. (Tentative release schedule by Mid of Q3-22). The corresponding CTI V3 API is already released and its available in our recent
ManageEngine ServiceDesk Plus MSP version 10.6 - Build - 10600 Released
Dear Users Greetings for the day. We are delighted to inform that our SDP MSP 10.6 - version , Build - 10600 is released. We thank all our users who shares their feedback and help us in shaping our application. A lot of features, issue fixes and behavior
Migrate ManageEngine ServiceDesk Plus MSP version 10.5 build 10512 another server (Windows Server 2022 en IAS)
Hello. We currently have your product (ManageEngine ServiceDesk Plus MSP version 10.5 build 10512) installed on Windows Server 2012 R2 with the database in postgres. And we want to migrate everything (configuration, certificate, database, attached files,
SAML authentication for SDP MSP
Hi! I wonder, is there any way to configure authentication for SDP MSP with Azure AD / Office365 or Google ID? It would be very helpful to use it direct or thru ADFS.
ServiceDesk Plus MSP - version 10.6 - Build - 10602 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10602. Please refer to the Migration path table available here and upgrade to our latest build 10602. Features : SDPMSP-11744: Global Field and Form Rules SDPMSP-12833:
Notify unknown user
Hi everyone, Whenever an unknown requester sends an email to our service desk system, we receive a notification to approve it. Does anyone know how to make the system reply with a customized email to that requester so we could then send him a registration
restore database SDP MSP 10.6
hi, I creat backup database by automiatic every day at 11:20 AM in E:\MSP\ManageEngine\ServiceDeskPlus-MSP\backup I try to restore database... so i shout down SDP MSP service next i go to cmd and use comments cd E:\MSP\ManageEngine\ServiceDeskPlus-MSP\bin
whatsapp.+4915781415263.KAUFEN SIE EINEN FÜHRERSCHEIN, BEANTRAGEN SIE PERMANENT RESISTENTS PERMIT ID CARDS, IELTS, GEBURTSURKUNDEN, SCHULDIPLOME, VISA, SOZIALVERSICHERUNGSKARTE, SSN, SCHEIDUNGSUNTERLA
whatsapp.+4915781415263.KAUFEN SIE EINEN FÜHRERSCHEIN, BEANTRAGEN SIE PERMANENT RESISTENTS PERMIT ID CARDS, IELTS, GEBURTSURKUNDEN, SCHULDIPLOME, VISA, SOZIALVERSICHERUNGSKARTE, SSN, SCHEIDUNGSUNTERLAGEN. Kaufen Sie einen echten registrierten Reisepass,
Project/Task Worklog time billing
Does time billed to a task on a project or a task get applied to contract billing? It doesn't seem to but I wanted to confirm. Seems the time sheet shows project and task time but then there is no way to report on it. Time spent reports don't match
[Free e-book] Kick-start hyperautomation with AI-powered service management
Did you know that you can save anywhere between 10-50% of IT costs with automation? Also, employees can save between 10-40% of their time by automating manual, laborious, and repetitive tasks. IT service processes are abundant with such repetitive tasks
Search for requests by requesters?
Hi everyone, if I don't miss out on anything requesters are just able to search for solutions and open request details via ID. But they don't have the possibility to do a fulltext search over requests like technicians are able to perform. Is that correct
Requesters are unable to search requests by keyword
What we would like is for our external customers (requesters) to be able to search all the text in a request (description and replies) using a keyword search, the same way that a technician can. At the moment they are only able to search solutions but being new users of the system a lot of their historic information is not in the solutions database so they are unable to search.
Convert incident to service request button is missing.
Hello all With the latest update 10601, the convert incident to service request button is missing. Does anyone have any idea why this is? Regards
Wrong encoding in Account description (Cyrillic)
After updating to version 10.6, the information in the "description" field of the account was displayed incorrectly when entering Cyrillic characters.
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