Offline VS Online in 9300 - what does it do?
Can this feature work to prevent off-hours technicians from getting tickets assigned? Thanks!
change DB
how do i change my postgres DB to MS SQL?
Scripting Dynamic Tasks
When creating a task dynamically based on a form field value how do I know what to put for the SetTasks $CS.setTasks(["templateTask1201"]); Is this the task template name?
Service request
Hi all, I am wondering if it is possible to open service request by sending mail? I have a system where customers request services. When request is created system send mail to SDP MSP and raise incident request with all details within (SLA, Site, Category and so on). I am asking is it anyhow possible to create service request instead of incident request by this way? Thanks and have a nice week
Scheduled Reports
I need to be able to delete the schedule on reports that I did not create. They are being emailed out and shouldn't be. Is there a query you can provide to do this? Thanks!
Why I got " Module provided in the request is not supported. " ?
Hello Sir When I Access this Website http://<My IP>:8080/sdpapi/change/208?OPERATION_NAME=GET&TECHNICIAN_KEY=xxxxx ( I want to use php file_get_contents() in this website ) and I got this error <operation name="GET"> <result> <status>Failed</status> <message>Module provided in the request is not supported.</message> </result> </operation> I use Sevice Desk version 8.3 Build 8311 Thank you Very much Chatchawan U-patham
ServiceDesk Plus MSP - version 9.2- Build - 9210 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9210. Please refer the Migration path table available here and upgrade to our latest build 9210. What's new in ServiceDesk Plus - MSP 9210 ? Issues Fixed SDPMSP-7191 : Start Time and End time are shown in different format(Worklog). SDPMSP-9183 : HTML sanitation while request creation is not working properly. SDPMSP-9547 : In Assets list view column chooser, Ip address option is missing. SDPMSP-10130 : Purchase Additional fields
Regarding Outgoing Email
Hi, while i am trying to send reply mail to requester, i am getting an error like "sending notificatioin failed". please assist me to resolve this issue. regards, Venu Suri +91 9581304055
Please add the ability for task templates to update dynamically
We use task templates a lot. We'll make a template such as "Create Active Directory account", put a link to our wiki with the steps and then apply the task to our various hiring templates (Service Catalog forms). It would be great if when we updated the task template, all of the Service Catalog items the task template was applied to would be updated. I am an MSP user but I figure I'd put the feature request here for additional eyeballs. Thanks!
ServiceDesk Plus MSP - version 9.2- Build - 9209 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9209 Please refer the Migration path table available here and upgrade to our latest build 9209. What's new in ServiceDesk Plus - MSP 9209 ? Features SDPMSP-10373 : Ability to import users from Remote AE like importing assets. SDPMSP-10433 : REST API support for Worklog Type and Worklog Additional fields while adding worklog. Issues Fixed SDPMSP-10258 : While adding a task through API, the description returns null. SDPMSP-10325
Service Desk Plus Feature Help (Free version)
Hi We currently are currently using the free version of the Service Desk Plus (Ver 9.2 Build 9226) Our company is going through a growth spurt and we would like a system which has several features we dont believe the current free system can perform. Please could someone advise whether it is possible in this version? Thanks Job management System We need a way of seperating normal helpdesk tickets from chargable jobs (such as installs and onsite investigations) We need the accounts dept to be able
Common Site Issue
Hello dears, Please help me as I'm a beginner in using MSP ServiceDesk. Each time I've logged in I can't see the default sites and the only that I can see is the common site. sometimes it's worked after re-login but it seems that this is not the normal behavior. for example when I select Business Rule under MSP Details it shows: "Account Details - Business Rules for (drop-down menu) Common Site" wher I should see any other options. Your assistance is highly appreciated, Thanks, Rehab
ServiceDesk Plus MSP - version 9.2- Build - 9208 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9208 Please refer the Migration path table available here and upgrade to our latest build 9208. What's new in ServiceDesk Plus - MSP 9208 ? Features : SDPMSP-4232 : Ability to create Purchase order based on Account. SDPMSP-10094 : Ability to bill worklogs in a month without considering the status of the requests. SDPMSP-10327 : Ability to change the Date format in Billing reports (using query). Issues Fixed : SDPMSP-8825 : Site
Can i run a query for list of technicians and their respective group on the service desk plus?
Can i run a query for list of technicians and their respective group on the service desk plus?
ServiceDesk Plus MSP - version 9.2- Build - 9206 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9206 Please refer the Migration path table available here and upgrade to our latest build 9206. What's new in ServiceDesk Plus - MSP 9206 ? Issues Fixed SDPMSP-10219 : All Solutions are visible to technicians irrespective of associated accounts. SDPMSP-10288 : Exception thrown when we click "Add credential" from Remote AE. SDPMSP-10294 : Exception thrown when we try to save credential under Asset Details. SDPMSP-10301 : Fields
Support for MySQL Database
Dear Users, Please note that the support for MySQL database will be removed from Jun 2017. The main reason to stop supporting MYSQL database is that, we are working on Mickey lite framework migration. ServiceDeskPlus-MSP is built on top of Manage Engine's proprietary framework. This framework enables the flexibility to use the desired database. Currently, we are in the process of upgrading this framework for better stability and to include advanced features. Providing support for the older databases
Technician Auto Assign with the logged-in technicians from a Technicians group?
Good Afternoon, Is there a way to set-up the feature "Technician Auto Assign" with the technicians that are logged-in and that are part for an specific group? We require this feature, because we change the schedules of our technicians weekely and also we use a default list of technicians to manage 120 Accounts, and they are sepatated in groups (Depending of the request Type and Service Category). Best Regards,
Mail fetching and mail sending issues faced by Office 365 users.
Dear User(s) Due to an update in Office 365, couple of our users are facing Incoming and Outgoing Mail issue. If you are one among them, please follow the below steps to fix it. Error message in UI: If you stop the fetching and click save you will get the below error message. FAILURE : E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate Error trace in logs: ( Present under <ServiceDeskPlusMSP>/server/default/log)
License File
Hello!! I've the Manage Engine Service Desk Plus MSP and it's working fine. But, when I'm licensed my portal I insert the file that allows just 15 technicians. I created a new license file, but I don't know how to put it in my server. Someone could help me? Thanks a lot! José Luiz Milanezi Sinestec - Brazil
ServiceDesk Plus MSP - version 9.2- Build - 9201 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9201 Please refer the Migration path table available here and upgrade to our latest build 9201. What's new in ServiceDesk Plus - MSP 9201 ? Issues Fixed MSPSDP-10080:Incorrect message thrown while adding account with duplicate Login Web URL in MSSQL. MSPSDP-10097:Unable to create ticket through requester login when category field is removed in the template. MSPSDP-10098:Unable to add worklog if the "Do you wish to auto populate
ManageEngine ServiceDesk Plus MSP Version - 9.2 (Build 9200) Available
Dear User(s) Greetings for the day. Thanks for your continued interest in ServiceDesk Plus MSP. We are delighted to announce our ServiceDesk Plus MSP 9.2 release. Existing users can upgrade their instance using the service pack (ppm)and try the new version. New user(s) / Evaluators can directly download and evaluate the application. What's new in ServiceDesk Plus MSP 9.2 (Build 9200) ? Refer here for details. Some of the highlights in this release : 1. Custom Triggers 2. Field and Form Rules 3. Barcode
Customer with two different SLA, according daytime
Hi all, I'm using Service Desk PLus MSP, Standard Edition, and I will need to setup an SLA for a customer with the following scenario: High Priotity Ticket - Time to Respond - 3 hours if ticket opened from 6am to 11am, if fom 11am to 6pm time to respond is 6 hours. How can achieve this? thanks for help. Best regards, Bruno
Query Required to pull recently added requesters to the ManageEngine Servicedesk Plus MSP
Hi All, Can we have a query to find out all the requesters added to system in last 10 days. Time frame may vary but the objective is to get a report of all the recently added Requesters(under any account). Can we also get the Domain Name and Site Name information in the report for these newly added Requesters ? Thanks in Anticipation !! Regards, Jawad YZ Note: Build in Use: 9004. DB: SQL Database
Unable to launch new install of SDP-MSP on new OS
Hi ME, I have just built a clean Windows 2012 R2 Standard VM and installed SDP-MSP with the MySQL database and when I try to run it I can't get past the splash screen and have the message '.\changeJRE.bat' is not recognized as an internal or external command, operable program or batch file. Note. This server is doing nothing else and has not been changed in any way since creation. Can you please help me get this POC up and running? Cheers, Chris.
ServiceDesk Plus MSP - version 9.0- Build - 9009 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0 - Build - 9009. Please refer the Migration path table available here and upgrade to our latest build 9009. What's new in ServiceDesk Plus - MSP 9009 ? Enhancements MSPSDP-9441 : Ability to create / update changes through REST API. Following are the supported operations : Add change Update change Delete change Get change Change list API Documentation is available here. Issues Fixed MSPSDP-9396 : In Technician currently working on, "Add
ServiceDesk Plus MSP - version 9.0- Build - 9006 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9006. Please refer the Migration path table available here and upgrade to our latest build 9006. What's new in ServiceDesk Plus - MSP 9006 ? Enhancements MSPSDP-9154 : Account Based - Advanced search in requests. MSPSDP-9157 : Ability to exclude certain email address from receiving Survey. MSPSDP-9171 : Option to Start/Stop Work Log Timer for Requests by technicians. Issues Fixed MSPSDP-2547 : Domainname is not populated for requesters.
ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus Integration Available
Dear User(s) We are happy to announce the integration of ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus tool. Managed service providers (MSPs) consistently strive for a competitive edge to drive their business towards success and growth. Since most of the time is spent in solving tickets, MSPs cannot identify the relevant service desk KPIs that help them take stock of their operations. Painless access to KPIs, without complex database queries, enables MSPs to proactively plan for better
ServiceDesk Plus MSP - version 9.0- Build - 9005 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9005. Please refer the Migration path table available here and upgrade to our latest build 9005. What's new in ServiceDesk Plus - MSP 9005? Enhancements MSPSDP-9231 : Enhancements in the 'Advanced Analytics' module. It will now include a new option to setup On-Premise integration using ManageEngine Analytics Plus. ManageEngine Analytics Plus is a self-service Business Intelligence and advanced analytics software. Issues Fixed
ServiceDesk Plus MSP - version 9.0- Build - 9003 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9003. Please refer the Migration path table available here and upgrade to our latest build 9003. What's new in ServiceDesk Plus - MSP 9003? Enhancements MSPSDP-4680 : Customers can reset their password by clicking on the 'Forgot password' option included in the login page. MSPSDP-8867 : Option to enable Worklog or Notes addition as First Response by default, is provided in Self Service Portal Page. MSPSDP-9103 : Change module
ServiceDesk Plus MSP - version 9.0- Build - 9002 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9002. Please refer the Migration path table available here and upgrade to our latest build 9002. What's new in ServiceDesk Plus - MSP 9002? Issues Fixed MSPSDP-9030 : Full Backup fails because of presence of 0kb files in file attachments. MSPSDP-9056 : Templates associated to all accounts are not shown in catalog drop down for requester. However it is available in new incident page. MSPSDP-9088 : When E-mail Command is enabled,
ServiceDesk Plus MSP - version 9.0- Build - 9001 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9001. Please refer the Migration path table available here and upgrade to our latest build 9001. What's new in ServiceDesk Plus - MSP 9001? Issues Fixed MSPSDP-9091 : Solutions are not visible after 9000 upgrade. MSPSDP-9092 : VIP users custom images are removed during 9000 upgrade. You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you. PS : Please provide your email address in
ServiceDesk Plus MSP - version 9.0- Build - 9000 - Released
Dear User(s) Much awaited SDP MSP - Major version 9.0 (Build 9000) is available now. Please refer the Migration path table available here and upgrade to our latest build 9000. Please check the enhancements in 9.0 release from our Read me . You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you. PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever
ServiceDeskPlus-MSP support slow due to Chennai flood disaster!!
Dear Customers, You may have noticed and complained that our support has become less responsive over the last few days. Unfortunately, this is indeed true. Our support is completely backlogged because of the flood disaster in Chennai. Many of you might know that Chennai is suffering its heaviest rains and floods of the last decade. They have battered the city for more than a month now and the forecast today predicts a worse downpour over the next four days. More than 10,000 residents have evacuated,
Attention Office 365 Users!! (POP DELE not working)
Hi, Users who have office 365 mail server configured with ServiceDeskPlus-MSP might face issues with mail fetching. This seems to be an issue with the mail server and this happens only if the incoming under mail server settings is configured with POP. This is creating an impact over the application by creating replications with regards to tickets. The support ticket system will receive mails by pop access. However, the mails on the mailbox are not deleted by the dele command which seems to be the
ServiceDesk Plus MSP - version 8.3 - Build - 8314 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8314 today. Please refer the Migration path table available here and upgrade to our latest build 8314. You can know the issues fixed from our Read me. PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release. Thanks Santhosh Head of Quality Assurance and Support Team ManageEngine ServiceDesk Plus MSP Team Refer here for : Issues
Query Report/Request Module - Last Update Time from Yesterday 4:30pm to Today 8:30am
I am looking for a way to run a report of any requests that have been modified outside of our business hours. So a report that can run to show requests that the Last Update Time was from Yesterday at 4:30pm until Today at 8:30am. But on Monday's this will be from the previous Friday at 4:30pm until Monday at 8:30am. If we could get it to automatically email the report that would be even better! We are running SDP MSP v8.3 8310, on Postgres. Filter by Account. Fields to view are Request ID / Requester
Give Technician permits to add product
Hi there, i am having trouble to give some user permission to add assets and to add new products. I created a role and give the user all possible permissions (including Add New Product), but the user cannot create a new product when creating a new asset: The user can create an asset but cannot add a new product for that asset. The only way I found for it to work is giving them SDAdmin permits, but that is too much. Is there a way to do it? I am working with Service Desk MSP 8.3 build 8309 8.3 Thanks
ServiceDesk Plus MSP - version 8.3 - Build - 8313 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8313 today. Please refer the Migration path table available here and upgrade to our latest build 8313. You can know the issues fixed from our Read me . PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release. Thanks Santhosh Head of Quality Assurance and Support Team ManageEngine ServiceDesk Plus MSP Team Refer here for : Issues
ServiceDesk Plus MSP - version 8.3 - Build - 8312 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8312. Users who are in 8300 can download the service pack from here and upgrade to our latest build (8312). Other users refer the Migration path table available here and upgraded to our latest build 8312. You can also know the issues fixed and enhancements from our Read me . What's new in ServiceDesk Plus - MSP build 8312 ? Issues Fixed MSPSDP-7393 : When account name has double quote, then error throws while creating the reports and the site is also
ServiceDesk Plus MSP - version 8.3 - Build - 8311 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8311. Users who are in 8300 can download the service pack from here and upgrade to our latest build (8311). Other users refer the Migration path table available here and upgraded to our latest build 8311. You can also know the issues fixed and enhancements from our Read me . What's new in ServiceDesk Plus - MSP build 8311 ? Issues Fixed MSPSDP-6876 : Newly created Holiday's date's are wrongly shown in Holiday list view. MSPSDP-6933 : Unable to map
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