Issues restoring backup to new MSSQL2017 server.
Having issues restoring backup to a new MSSQL2017 server. We're getting the message below when restoring. I left the restore process on for 4-5 hrs and still haven't completed. Please wait extracting backup file Please wait extracting backup file Please wait extracting backup file java.io.IOException: invalid CRC (MAC) for file: fileAttachments/PurchaseOrder/May2019/10599/MicroAge 2058053 05 12 19 $423.00.pdf at net.lingala.zip4j.io.ZipInputStream.close(ZipInputStream.java:77) at
Account manager default site
When technicians create requests for Account with 2+ sites and choose requester - SDP automatically set requester's site. But when requester is account manager and he creates a request by himself SDP doesn't set requester's site for default but just choose the first one from the list and it is very annoying as user creates 80% for himself and only 20% for others and he has to change the site every time he creates a new request. At the same time if account manager use the mobile app, his default site
Any framework to build custom triggers?
Hello folks I inspected available examples of Python code for custom triggers and realized that all of them are rather a kind of low-level programming from scratch The code usually isn't easy to read and understand meanwhile the objective is usually very simple. So I wonder is there any framework to build such triggers in Python (or any other language) and have no need to deal with service operations and code constructions but just compose the desired logic instead? Any help on this would be much
ServiceDesk Plus MSP - version 9.4 - Build - 9421 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9421. Please refer the Migration path table available here and upgrade to our latest build 9421. Please refer our read me from here. Issues Fixed : SDPMSP-13115: When a report contains Non-English characters, the report sent out has encoding content in it. SDPMSP-13341: Unable to save change when a change manager or category is set mandatory in change template.This is fixed SDPMSP-13402: Directory traversal vulnerability is fixed.
Notify Account Manager on New Request Creation
All, I was looking for a way to notify a specific email address when any new request is opened under a specific account. Is there a way to do this now? I found an old thread where this same feature was requested but the response was just that it was part of the product roadmap. Any plans to implement this feature? https://pitstop.manageengine.com/portal/community/topic/notification-to-an-account-manager
Upgrade restrictions for users who have perpetual licenses without AMS
Dear User(s), As of now, perpetual license customers are allowed to upgrade even if the AMS (Annual Maintenance and Support) is not renewed. Moving forward, we are planning to stop the upgrade for the perpetual license customers who have not purchased the AMS license. Customer who have renewed their AMS license, and have obtained the AMS license as a .pdf document file, can contact us to get the AMS license as .xml file and apply it before continuing with the upgrade. You can contact our sales@manageengine.com for
SQL report, last updated 3 days
Hi, I got an SQL report which have been working in the past but all of a sudden stopped working. The report should say which tickets haven't been updated during the last three days. Below is the query: SELECT "qd"."QUEUENAME" AS "Group", "wo"."WORKORDERID" AS "Request ID", "ti"."FIRST_NAME" AS "Technician", "scd"."NAME" AS "Subcategory", "wo"."TITLE" AS "Subject", LONGTODATE(wo.CREATEDTIME) AS "Created Time", LONGTODATE(wos.LAST_TECH_UPDATE) AS "Last Upd Time" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderStates"
is it possible to create a report to show time spent per technician
HI all, we are using the worklogs to log work on various service requests that we receive, is it possible to get a report that shows the time spent per ticket by each individual technician? Many thanks, Andy
Report Calculate Date
Hi Team!! Is there any way to create a custom report where i can calculate the time elapsed from the date a ticket is created (CREATED DATE) to the date of the current day? i´m ussing SDP build 9404 with MSSQL. Thanks.!
ServiceDesk Plus MSP - version 9.4 - Build - 9420 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9420. Please refer the Migration path table available here and upgrade to our latest build 9420. Please refer our read me from here. We have implemented a lot of Billing related and other enhancements in this release. Please try and share your feedback. Billing Enhancements : SDPMSP-7019: User can round off the worklog timespent values before bill generation. SDPMSP-11707: Ability to show subject of the ticket in the generated
Need a report that shows all requesters and their access
Hi I need a report that shows all requesters including what tickets they are permitted to review. This is an option called "Requester Allowed To View". Fields needed: Name Login Name Email Address Account Requester Allowed To View We are using MS SQL. Thanks
ServiceDesk Plus MSP - version 9.4 - Build - 9419 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9419. Please refer the Migration path table available here and upgrade to our latest build 9419. Please refer our read me from here. New Features : SDPMSP-13194 : EWS Support - Use Exchange Web Services to connect to an exchange server for mail fetching. Issues Fixed : SDPMSP-13301 : Insecure Direct Object Reference vulnerability (CVE-ID-2019-8394) in File Upload sections of the application. SDPMSP-13336 : Preventive Maintenance
Maximum number of assets that can be managed within SDP
What is the maximum number of assets that can be managed within SDP? What is considered an asset?
ZOHO Reports and SDP MSP Integration Update
Dear user(s) Due to a major update in ZOHO reports cloud framework, SDP MSP + ZOHO Reports integration will not work if the SDP MSP instance is less than 9418 build. We are providing 2 months time period for all users who are using this integration to upgrade their SDP MSP instance. Post this period, the framework will be updated in the cloud and the restriction will be get into effect. I request your co-operation in this regard and upgrade the SDP MSP instance. Please refer here to upgrade the
ServiceDesk Plus MSP - version 9.4 - Build - 9418 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9418. Please refer the Migration path table available here and upgrade to our latest build 9418. Please refer our read me from here. Please note the Major Behavior changes Update below. Ability to move request from an account to another is restricted. It will work only in the following cases. If the requester of a ticket is an actual end user (not technician), then the new site will be associated if that site belongs to the requester’s
Grey page after login
Hello, After upgrading to 9.4 Build 9416 our users experience a weird issue. After login some users see a grey page: Other users don't have this problem. We have tried all kinds of different browsers, but the same issue still occurs. I can't figure out what goes wrong, so any help is appreciated. Thanks in advance. Kind regards, Kerim Berkeveld
Major Behavior change Update - 9416 release - SDP MSP
Hi Users Greetings for the day. We did a major behavior change in our 9416 release of ServiceDesk Plus MSP. This is taken as a precautionary step of security. We request all your understanding on this and share your feedback in case if this change affects you. I request all users to post your valuable comments in this thread or contact us at sdpmsp@manageengine.com for any clarification. As SDP MSP targets MSP users who supports different organization (companies), we are restricting the request movement
Is there a way to move a project under another project as a Milestone?
Many Thanks, -JCGrindstaff
Automated Close Mode
Hello, i want to enable the Automated Close Mode for one specific site in my organization but i want to keep the Manual Close for the renaming sites... Would you please help me on this ?
Change requester with SQL script
Hi, I have a bit of a problem. One of our customers have used a consultant for a long time, and have now employed this consultant under their own "flag". The requester have since gotten a new username in their AD and a new requester in SDP MSP. The problem is that they want all the requests he registered when he was a consultant moved to his new requester. So, my question is: Can I somehow, find the ID of the old requester in the database, and with it, change the owner of all the requets he have
business rule to execute script
Hi I want to execute script in business rule but can not find the document to explain what variable string will pass to my script. Any one can provide this information to me? Thank you! Code Chang
Resigned status technician
How do you change a "Resigned" technician to active? I ran the query to confirm the status is resigned. Database:Posgres Version:9.4 Build 9416
Emails received from new email addresses ?
Good day, is there a way which the new email addresses that create tickets, that they be added to a default site? unable to do this with business rules, nor default incident template. is there anything else i can try to have this done? Kind Regards Lucille SDP MSP- Build 9408
report maling attachment problem,
hello, When we want to mail a report by manually or scheduled in HTML or pdf format ( tried only two format) , the report is attached in to mail as "untitled attachment 000xx.dat" . This problem occured after applied update 9.4 Build 94.16 . Yoıu can see the sample message in attachment. System is : windows server , db psql. regards, Ertan
backup problem
Hello, System can not backup db after update , build is 9.4 /9416. SDPbackup.log file has been attached. Help please. Regards, Ertan
high cpu usage
Hello We are using servicedesk msp plus 9.4 Build 9416. Last two days sdp is using high cpu (%95) an we have not found the reason. Any advice ? of taskmanager Regards
ServiceDesk Plus MSP - version 9.4 - Build - 9416 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9416. Please refer the Migration path table available here and upgrade to our latest build 9416. Behavior changes Update : Bulk association of sites in request will work only under the following cases: If the requester of a ticket is an actual end user (not technician), then the new site will be associated if that site belongs to the requester’s account. If the requester of a ticket is a technician, then the new site will be associated
Build 9415. No longer possible to change site on request
Under edit it has been possible to change site but that has changed after installation of 9415. We get mails that we forward in to servicedesk, and the change site and requester, but that is not longer possible, or is there some config that we need to do? Regards Hans Orbert Anzena
Major Incident Support
Do you have any plans to add major incident support to the application? I would like to see capability to bring multiple parties together as well as ability to send updates to groups of customers.
MSPSDP - 10613 known issue status update
Hi Guys, Can you confirm the status of this known issue 10613 . I cant find it on the known issue portal and its still a major time waster for our technician. This issue was reported on 10 July 2017
Windows Agent name PC in Assets
Good Afternoon. The Window Agent polls the PC and sends the data to SD server with the PC name pc01.domain.local, and I need the name to be pc01/company. I rename the PC in Assets, but after re-polling the PC with an agent, in the Assets the PC is renamed pc01.domain.local again. Please tell me how can I change the name of the PC so that the Assets contain pc01/company and not pc01.domain.local and after re-polling the PC was not renamed? Thank you
Group Notification
Hi, I see there is an option in the Notifications section of Admin: E-mail technician when a request in a group is unpicked. When would this notification be sent? How would I configure how much time to wait before the alert is sent? Thanks, Brian
Continual Improvement - from decentralized to centralize management
Is there a plan to add continual service improvement module within SDP? As of today, there are multiple service improvement ideas floating around multiple platforms: - emails - spreadsheets - tickets - project post-deployment reports - what went wrong, what could have been done better - etc. Currently, I can see it within Service-Now: https://docs.servicenow.com/bundle/london-it-service-management/page/product/continual-improvement-management/concept/cim-landing-page.html
Techs Unable to Add Workaround or Solution
Our technicians can not enter a solution or workaround in Problem Management. There is no option listed for them to add one. Their role have been granted Full Control in the Problem section.
ServiceDesk Plus MSP - version 9.4 - Build - 9414 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9414. Please refer the Migration path table available here and upgrade to our latest build 9414. Major features : Survey Enhancements. Password Manager Pro Integration. Site24x7 integration with SDPMSP. Billable/non-billable worklogs in all modules. Ability to add Tasks from the Accounts page. Option to deduct allowance only from operational hours when diff charges are configured. Other features and Issues Fixed list is available
Assign task to group in SDP MSP
Hi, I'm interested in asigning a task to a group of technicians. If I create a Task Template, I can select a group in the template, but the field "group" insn't visible while editing the task. Instead of "Group", I see the field "Account". Is there any way to assign a task to a group? Thanks, Regards.
MSP - Self Service Portal Customization
Hi all, someone can help me to understand how I can customize the Main portal where the requester click on "Submit your request" button? For example, I want to modify the logo of the button. The only thing that I'm able to do resize/add/remove widget area. I tried some month ago the demo version of SDP and If I remember well was possible to directly edit the html code. Thank you so much.
IT analytics in 90 seconds: Managing project delegation the right way
Easily keep an eye on project delegation using the Milestone Ownership report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
CR Creation | Description box
Hi, Team I have query regarding the " Change Request's " description box.. i need to add a statement in the description box of each new created Change Requests, i have added my statement in all changed templates and it is working fine, but when the Technicians wants to " Associate Change " from " Requests " the CR will take the same description of the request itself and the added statement will not be added ! is there a way to fix this ? Please check the attached pic..
Constructing P-chart in SDP
Is there a plan to support p-chart in SDP Reports? P-chart: https://www.youtube.com/watch?v=LSd-1CJQbs8
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