ServiceDesk Plus MSP - version 10.6 - Build - 10603 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10603. Please refer to the Migration path table available here and upgrade to our latest build 10603. What's new in 10603? SDPMSP-18478: Worklog V3 API V3 API
EOL for 32-bit installation of ServiceDesk Plus MSP
Dear Users, We would like to inform you that the support for 32-bit installation of ServiceDesk Plus MSP will be deprecated from August 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support for 32-bit
Manage Engine Service getting stopped automatically
Hi, The manage engine service is getting stopped automatically. How can I get this fixed.
Upcoming EOL Updates on CTI V1 API
Dear Users Greetings for the day. We are working on our next Major release in which we are removing the support for CTI V1 API. (Tentative release schedule by Mid of Q3-22). The corresponding CTI V3 API is already released and its available in our recent
ManageEngine ServiceDesk Plus MSP version 10.6 - Build - 10600 Released
Dear Users Greetings for the day. We are delighted to inform that our SDP MSP 10.6 - version , Build - 10600 is released. We thank all our users who shares their feedback and help us in shaping our application. A lot of features, issue fixes and behavior
Migrate ManageEngine ServiceDesk Plus MSP version 10.5 build 10512 another server (Windows Server 2022 en IAS)
Hello. We currently have your product (ManageEngine ServiceDesk Plus MSP version 10.5 build 10512) installed on Windows Server 2012 R2 with the database in postgres. And we want to migrate everything (configuration, certificate, database, attached files,
ServiceDesk Plus MSP - version 10.6 - Build - 10602 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10602. Please refer to the Migration path table available here and upgrade to our latest build 10602. Features : SDPMSP-11744: Global Field and Form Rules SDPMSP-12833:
Buy Registered Passports, ID Cards, Drivers License and Counterfeit Money Online +1(256) 733-1313 Buy Japanese Passport Online https://buyqualitynotes.com/buy-passports-online/
Buy Registered Passports, ID Cards, Drivers License and Counterfeit Money Online +1(256) 733-1313 Buy Japanese Passport Online https://buyqualitynotes.com/buy-passports-online/ Purchase Registered Passport Online https://buyqualitynotes.com/buy-passports-online/
ServiceDesk Plus MSP - version 10.6 - Build - 10601 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10601. Please refer to the Migration path table available here and upgrade to our latest build 10601. Please check our read me and proceed with the upgrade.
Upcoming Asset Scan behavior changes in ServiceDesk Plus MSP
Dear Users Greetings for the day. We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by End of Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release,
Servlet API and Lower versions Support Update
Dear User(s) Greetings for the day. We found a less number of customers are still using the old release build (i.e., less than 9400 Builds (version 9.4)) also using Servlet API's and MYSQL as DB. Please note, the support for all the above is already stopped and it is conveyed in different ways to users. The latest builds (versions - 10.5 and 10507 Build) have many features, bug fixes, and the application is tuned to provide better performance as well. Regarding APIs as all our enhancements are
End of Support for NTLM protocol
Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol soon in ServiceDesk Plus MSP. End of support means that we will not fix bugs related to NTLM, thus, we strongly
Upcoming 10.6 version release - Behavior changes and EOL Updates
Dear Users Greetings for the day. We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release, as mentioned
Database fails while restoring backup in Windows server
While restoring backup it fails after some times and shows the log portions given bellow. in SDP MSP version 9427 which is hosted in Windows server. localhost:65432 - no response Feb 24, 2022 7:48:41 AM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
[Security advisory] Authentication bypass vulnerability in Desktop Central
Hi there, This is a security advisory regarding an authentication bypass vulnerability (CVE-2021-44757) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who is affected? This vulnerability
Upcoming API changes in ServiceDesk Plus MSP - 10.6 release
Dear Users From ServiceDesk Plus MSP version 10.6, support for Requester and Technician related APIs (v2 API) will be discontinued. We recommend to update your existing user API to the latest version (v3 API) for a hassle-free access to the application.
[Security Advisory] ServiceDesk Plus MSP is not affected by CVE-2021-44228
Dear Users, We would like to inform you that ServiceDesk Plus MSP is not affected by the recent RCE vulnerability (CVE-2021-44228) reported in the Log4j framework. What is CVE-2021-44228 vulnerability? According to the Apache foundation, the reported
populate combo box with new values
Is it possible to access the db with javascript with some function and extract values to populate fields? Is it possible to access the web service with javascript to collect data? Is it possible to add values to a combobox using addoption without the
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in ServiceDesk Plus MSP versions 10527 till 10529
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting ServiceDesk Plus MSP versions 10527 till 10529. This vulnerability was addressed on September 16, 2021 in versions 10530 and above, and an
[Security advisory for CVE-2021-44675] Authentication bypass vulnerability in ServiceDesk Plus MSP that could lead to remote code execution till 10532
Hi there, This security advisory addresses an authentication bypass vulnerability that affects ServiceDesk Plus MSP versions up to 10532. Please note that we are noticing exploits of this authentication bypass vulnerability, and we strongly urge all
[Security advisory] Insufficient authentication and authorization handling vulnerability in Desktop Central
Hi there, This is a security advisory regarding an insufficient authentication and authorization handling vulnerability (CVE-2021-37414) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who is affected?
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus MSP versions 10527 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few application URLs in ServiceDesk Plus MSP, which has been identified and rectified. Users of ServiceDesk Plus MSP (all editions) with version 10527
End of Support for Quick Books On premise Integration With ServiceDesk Plus MSP
Dear Users Greetings for the day. We are stopping Integration support for Quick Books(QB) On premise software with immediate effect. We request users to migrate to the QB cloud model or you can try our ZOHO Books. For any assistance/clarifications, please
How to Change "is billable" value
Hi, till now, our Worklogs have been submitted with "Yes" Value for "Is Billable" field. how can I change this value to "No" for All Worklogs in the database???? Can you provide the a query for this??? My SDP MSP version: 10510 My Database : MSSQL S
SLA does not do the escalation action
Dear SD MSP, We have an issue when the SLA reaches overdue, The ticket should reassign to a different group. Please find the attached files. Build 10522 Let me know if you need any thing
ServiceDesk Plus MSP Upcoming End-of-Life of Request V1 APIs and 10528 Build release Important Update
Dear Customers, Today we are announcing the End-of-life (EOL) from 10.6 version (which is due post Oct'21) for V1 APIs. From that date forward, any upcoming releases will not have access to the V1 Request APIs. All clients and integrations based on V1
Announcement on Two-factor authentication availability in ServiceDesk Plus MSP
Dear User(s) Greetings for the day. ManageEngine ServiceDesk Plus MSP released Two-factor Authentication (2FA) along with its 10527 release. Please refer to the Migration path table available here and upgrade to our latest build 10527. Enhancements SDPMSP-9153,15521
SDP MSP 10526 Released and Announcement on Remote AE Behavior changes
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10526. Please refer to the Migration path table available here and upgrade to our latest build 10526. In continuation to this post, please refer to the below Announcement
ServiceDesk Plus MSP - version 10.5 - Build - 10524 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10524. Please refer to the Migration path table available here and upgrade to our latest build 10524. Behavior Changes SDPMSP-15742: Consent from users while
ServiceDesk Plus MSP now supports SAML 2.0 - Build - 10523 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10523. Please refer to the Migration path table available here and upgrade to our latest build 10523. Feature : SDPMSP-4262: ServiceDesk Plus MSP now supports
Changing Language
Hi, There is no possibility to change the language at Personalize. As far as I remember, it existed before the version change. How can we restore this opportunity?
Coloring for UNASSIGNED requests
Hello, in MSP 11.1, on Requests screen, there is coloring scheme button for requests depending on request status. It helps for quick differentiation of closed, opened, solved,..etc request statuses. However, I would like to achieve that UNASSIGNED requests
Editing a script
Greetings colleagues. Help me figure out the script / * set days and hours from the current date * / / * Date Field * / var fieldName = 'DUEBYDATE'; / * you can choose the value 0 to 27 days * / var nextDay = 2; / * you can choose the value 0 to 23 hours
ServiceDesk Plus MSP - version 10.5 - Build - 10519 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10519. Please refer to the Migration path table available here and upgrade to our latest build 10519. Update : HTTP/2-based Apple Push Notification service (APNs)
Update on ManageEngine ServiceDesk Plus MSP - Hotfix releases
Dear User(s) Greetings for the day. Hope all are safe during the pandemic situation. During the last couple of quarters, we focussed on a lot of framework updates and we are tightening our Security layer further. We have released series of hotfix releases
Prepaid Billing
Folks, I have two questions with prepaid billing. 1) Can we exceed a particular type of requests from the prepaid amount? e.g. all service requests? 2) Can we exceed non-operational hours from the prepaid amount? Many thanks!
Building a cost-effective, functional network management strategy [Webinar for MSPs]
Without the right visibility into core devices such as servers and routers, delivering effective services and IT support can become a complex task for managed service provider (MSP) admins. In addition to that, strict compliance to client service-level
SDP MSP 9405 change Account, Site and Requester via REST API
Hello. I'm trying to change the account, site and requester of a request by using the REST API in SDP MSP 9405. This is the JSON data I send: '{ "operation": { "details": { "level": "Einfach", "priority": "Niedrig", "Abrechenbar": "Nein", "category": "Allgemein", "site": "Intern", "account": "our Company name including a & symbol", "requester": "Dummy User company name" } } }' FYI "Abrechenbar" is a custom field. If I leave site, account and requester out the API call is working successful, so the
"E-mail İd(s) To Notify" field
Hi, İ configured this field. however, no mail was sent to the specified email address. How can I fix this issue?
Automated close request
Hi, I have such a question. I have selected "Close Request after 3 days" from the "Request Closing Rules" section. Is it mean the 3 working days specified in the "Operational Hours" section or the calendar day? It is important for me to have 3 working
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