ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released. A couple of enhancements available along with this release are as follows : SDPMSP-17227: External Frame support for Home and request modules
ServiceDesk Plus MSP Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus MSP- Remote Asset Explorer (RAE - Distributed scan) will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent/DC) for the inventory of Windows, Mac, and Linux
ManageEngine ServiceDesk Plus MSP version 14.6 - Build 14620 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.6 - Build - 14620. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
ManageEngine ServiceDesk Plus MSP 2023 Update
Dear Valued Customers, Greetings for the day. As we bid farewell to the old and embrace the new, we wanted to take a moment to express our gratitude for your continued support and partnership throughout the past year. As we step into 2024, we are excited
ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14507 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.5 - Build - 14507. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
Unable to stop Sync between SDP and Analytics
Please can you assist, the sync between Analytics and SDP has been going on for a few days but the sync does not actually take place. I would like to force stop the sync and add the Analytics back.
Notice about EOL of Account Admin role and Site Admin role
Dear Users, In the next few months, we plan to remove the SDAccountAdmin/SDSiteAdmin role. However, before we go ahead with the plan, we wish to hear your thoughts on the SDAccountAdmin/SDSiteAdmin role and how you use it in your organization. So, why
Availability of Release Management in ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14503
Dear Users, Greetings for the day. In our ongoing commitment to enhancing your experience, we're excited to introduce the latest availability of IT Release Management functionality in ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14503. This
Queyr to get service catalog info
Version : 10609 DB : MSSQL / PGSQL OUTPUT: Query: select servicedefinition.serviceid as "Service Category Id", servicedefinition.name as "Service Category", servicedefinition.description as "Service category Description", requesttemplate_list.templatename
End-of-Life (EOL) Announcement for Change V1 APIs
Dear users, ServiceDesk Plus MSP V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Impact: Any external products, web clients or desktop
Worklog Additional Cost Item
I added some Worklog Additional Cost Items in SDP MSP settings but when I add a Worklog I can't see any fields where I can add these items. Also I can't find any setting which enables this feature. Could someone help me?
Upcoming EOL of API's - Account , Site
Dear Users Greetings for the day. We are writing to inform you about an important update regarding our APIs. As part of our ongoing commitment to providing the best possible service and technology, we are announcing the End of Life (EOL) for the below
ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14500 is released
Dear Users, Greetings for the day. We're happy to announce that ServiceDesk Plus MSP version 14.5 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14306 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14306. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14305 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14305. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please note the behavior changes mentioned in our read
Worklog report with task name, request name and ID
Hi, Is it possible to have worklog raport from requests but with task name, request name and ID? There is time spent report form but no task name available.
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14303 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14303. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
SAML Authetication is supported in Mobile apps
Dear Users We have introduced SAML authentication support for our iOS and Android apps. This feature will work when the corresponding SDP MSP installation build number is 14200 and above. Please update the instance and the apps to avail this feature.
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14302 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14302. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
[Free training] Masterclass 2023: Simplifying MSP operations with built-in PSA and RMM capabilities (Jun 28)
Hey there, We're excited to announce that we're organizing a free Masterclass training for ServiceDesk Plus MSP this month and we would love to have you and your team take part in it! In this session, you will learn how you can utilize built-in PSA and
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14300 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14300. A couple of enhancements available along with this release are as follows : Business Rules and Custom Trigger Enhancements. Enhancements in Solution Module
ServiceDesk Plus MSP - version 14.2 - Build - 14200 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.2 - Build - 14200. A couple of enhancements available along with this release are as follows : Custom Modules :You can now create custom modules that allow you to manage
Worklog auto start timer
Is there any way to have this feature automatically start logging time when a tech opens a request and stop when closed?
JIRA - ServiceDesk Plus MSP Integration requirement Gathering
Dear Users We are working on JIRA + ServiceDesk Plus MSP integration. As our users we would like to understand your requirements and use cases to fine tune the feature. Please share your use cases which you want to address through this integration with an example for better understanding. You can also send an email to our support email -> sdpmsp@manageengine.com with the details. Thanks for your continuous support Santhosh Head Of Quality Assurance and Helpdesk ManageEngine ServiceDesk Plus MSP Team
Has the Android Mobile App for MSP been released? At least enough features for Field Technicians
Has the Android Mobile App for MSP been released? At least enough features for Field Technicians, if full-feature not feasible.
ServiceDesk Plus MSP - version 14 - Build - 14001 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14 - Build - 14001. Releasing Account specific Outgoing Mail server configuration, Site 24*7 Integration and more... Please refer to the Migration path and the read me available
ManageEngine ServiceDesk Plus MSP version 14.0 is available !!
Dear Users, Greetings for the day. I am excited to announce the availability of ManageEngine ServiceDesk Plus MSP version 14.0 (Build 14000) is now available. ManageEngine ServiceDesk Plus MSP is getting better and better !!! I thank all our users for
When can we have Facilities Management for MSP?
Kindly add the facilities management module to the MSP version. It would be a game-changer for us and our customers! In addition, it would create efficiencies in the following; 1. Cabling (new & upgrade) & ICT fit-out in campuses (Bank branches, Education
Problem updationg from SD MSP 10538 to 10600
Hi, i am trying to upgrade from 10538 to 10600 but during patch installation i get error: Any ideas what is - No constraint with this name [OutgoingEWSServer_UK0] is defined (full update log attached) 14.01.2023 17:37:40 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
[Security advisory] Authentication bypass vulnerability in Active Directory/LDAP authentication
This security advisory addresses the authentication bypass vulnerability in ServiceDesk Plus MSP due to value override in required entries for LDAP authentication. This vulnerability affects customers using versions 10600 to 10610 and 13000 to 13003 of
Upcoming EOL / Behavior changes in ServiceDeskPlus MSP - 14.0 version
Dear Users Greetings for the day. We are working on the next major release ServiceDeskPlus MSP - 14.0. We are bringing more automation , useful features, New API's, behavioral changes along with this release. This thread gives you the consolidated list
ServiceDesk Plus MSP - version 13 - Build - 13002 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 13 - Build - 13002. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first and
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Default PGSQL username and password & superadmin username and password for servicedesk plus msp version 13.0 build 13000
Default PGSQL username and password & superadmin username and password for servicedesk plus msp version 13.0 build 13000
Project Template Creation Role
I would like to give my Project Managers ability to create Project Templates. Is there any way to create a Project Creation Role without giving SDAdmin role which has access to everything?
Upcoming End-of-Life of Request Admin V1 APIs
Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2022 Q3 release(Next SDP MSP major release). Post that release, any upcoming releases will not have
Presenting ServiceDesk Plus MSP version 13: Zoho's AI Zia, Teams and Outlook integrations, and more
Hello there, Greetings from the ServiceDesk Plus MSP team! We know firsthand that running an MSP business entails dealing with a flurry of unexpected challenges. With some of these in mind, we have worked tirelessly to improve ServiceDesk Plus MSP
two schedulated reports in the same email one off is false and i can't disable it
hello every one , i have a weekly reports that i schedulated every monday but the mail contains two attached reports one off them is false i don't know why is sending with the original reports how can disable it in the attachments you will find more
Upcoming EOL and Behavior changes of API in SDP MSP 13.0 release
Dear User(s) Greetings for the day. This is a consolidated announcement about our upcoming EOL and Behavior changes of API in ServiceDesk Plus MSP (SDP MSP) 13.0 release. We are working on our next major release ServiceDesk Plus MSP - 13.0. This release
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