input length is greater than the maximum allowed length for cc
When sending mail from SD Plus ondemand, the following error is displayed for crowded CC mails "input length is greater than the maximum allowed length for cc" is there a way to bypass this
Migrate our Database to ServiceDeskPlus OnDemand
Hello, We buy ServiceDeskPlus OnDemand and we would like to migrate our database for ServiceDeskPlus OnDemand. How can we do it ? Regards, Tomé Lopes
Service Catalog
Is there any news on when the service catalog for OnDemand-Service Desk Plus will be released?
invitation mail to technicians
Hi, we are using SD plus on demand. I have created technicians and enabled login for them. No invitation mail is sent to the technicians. Mail server settins are OK, I can send and receive mail through requests Could you please advise Thank you Baran
TLS authentication within service desk plus.
We use the service desk plus on demand product. We are trying to enable mail fetching but our mail server requires tls authentication. How do we enable that on the manage engine side?
Release Updates July 2012
We have released a couple of updates to ServiceDesk Plus On-Demand: Software Asset Management - Additional Software License Types ServiceDesk Plus On-Demand now supports additional license types for Software Asset Management apart from the currently available ‘Individual’ and ‘Enterprise’ license types. The entire list is given below: Individual: License type for single installation OEM (Original Equipment Manufacturers): License type for software that is already installed in the hardware. Named
Release Updates - Survey Translations and Site Deletion
We have just released a couple of updates to ServiceDesk Plus On-Demand. 1. Survey Translation Admins can now translate survey questions in a language of their choice to be sent to the requesters. The following 14 languages: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Traditional Chinese. 2. Site Deletion While trying to delete a Site in the application, an alert is shown to the technician asking if existing
Creatie a generic view based on custom made status field
Hi, we are currently running ManagEngine as a hosted solution and i would like to ask if it is possible to make a generic view based on a custom made status. for example we have made a new status called 'new', is it possible to make a view called 'My new requests' which will be available for all users and when selected will show all requests with the status 'new' for the user? Thanks
ServiceDesk Plus On-Demand - Minor Update
We have just rolled out a hotfix for ServiceDesk Plus On-Demand fixing the following issues: 1. When a Technician's Site is changed, the existing Business Rules associated with that technician would not work. This is now fixed. Scenario: A business rule is created for a Site where "Requester name is" is given a Technician name as value ( Criteria) and assigns that incoming request to the same Technician ( resulting Action). The Technician's is removed from the site which the business rule was
ServiceDesk Plus OnDemand - Probe scanning problems
I have tried testing out the ondemand version of service desk plus, however, the probe scanning has been only 50% reliable. Frequently, the probe hangs, stops communicating with servers, cannot scan machines, etc.... I tested a local install of servicedesk plus as well, side-by-side, and confirmed it is not a WMI settings thing because the local install version had no issues scanning the machines. Targets include Dell hardware, Windows 7, Windows XP, Windows Server 2008/2008R2..... I have confirmed
Release Update - Enhancements to the Purchase Order Module
We have just released a comprehensive Purchase Order Approval System for ServiceDesk Plus On-Demand. These include a ‘multistage, multiple approver’ approval mechanism for Purchase Orders(PO) as well as the ability to add Invoice Details and Payment Details to a PO. Please find details of this and other updates at http://ondemand.manageengine.com/service-desk/whats-new.html As always, this update was' In Service' with zero downtime of the application.
A New Comprehensive Purchase Order Approval System for ServiceDesk Plus On-Demand
ServiceDesk Plus On-Demand is rolling out enhancements to the Purchase Order Module next week. These include a ‘multistage, multiple’ approval mechanism for Purchase Orders(PO) as well as the ability to add Invoice Details and Payment Details to a PO. Here’s what you can expect to see changed in the Purchase Order section of ServiceDesk Plus On-Demand in the coming week: http://ondemand.manageengine.com/service-desk/po-pre-release-announcement.html Migration of your existing PO data would be seamless
Inventory on iPad
Hello, I am trying to log on ondemand.manageengine.com and then add inventory by going to ServiceDesk Plus. But ServiceDesk Plus uses the mobile web browser and once I sign in it doesn't allow me to go to inventory. I have tried other browers and disguised them as a desktop browser, but then it says I can't sign in due to cookies are not enabled. Consequently, I can enable cookies on any of the browsers except for Safari.
Announcement: Planned Service Update on Jan 1, 2012
We have planned to do a service update to "Zoho Accounts" on Jan 01, 2012, from 00:30 PST to 01:00 PST. We are taking required measures to ensure that ServiceDesk Plus On-Demand services will not have any impact during this period. We will post here once the update is completed. Please refer here for more information on this update.
Merry Christmas and a Happy New Year 2012!
On behalf of Team ServiceDesk Plus On-Demand, we wish you a very Merry Christmas and a Happy New Year 2012!
ManageEngine ServiceDesk Plus On-Demand Service Outage.
There was a service outage from Dec 14th 9:15 AM Pacific time to Dec 14th 12.15 PM Pacific time. This was due to a network issue on our side (not application or database related). We have now fully restored the service and it should be working normally. Our teams are monitoring the situation closely, and if you encounter any trouble, please let us know. We apologize for the downtime and are taking all measures to avoid this in future. ManageEngine On-Demand runs in the Zoho infrastructure and
Linux host won't retrieve data
Hello, I have setup a windows PC as data collector. The machine is called "Log-Collector" And I want it to collect log files from a Ubuntu 10.04 server. On the windows machine EventLog Analyzer is working correctly on port 8400. So I added a Unix machine in the interface. Used the default port: 514. And on the Ubuntu machine I configured rsyslog.conf and on the bottom of the file I added: *.* @Log-Collector It adds the machine, it can ping the machine, but it doesn't collect any logs. The 2 machine's
Multilanguage Support for ServiceDesk Plus On-Demand
To meet the needs of a diverse and global user base, ServiceDesk Plus On-Demand is now available in 14 languages: English, French, German, Spanish, Russian, Dutch, Norwegian, Portuguese, Brazilian Portuguese, Swedish, Italian, Polish, Chinese and Taiwan Chinese. Support for additional languages is in the works.
Mobile Interface for ServiceDesk Plus On-Demand
ServiceDesk Plus On-Demand can now be accessed on a variety of devices as Android phones and iOS devices as iPhone and iPad. IT service desk teams can now support geographically distributed users that are mobile and untethered. Some links for you to explore more: Announcement: http://www.manageengine.com/news/service-desk-on-demand-mobile-access-news.html Mobile Interface Details: http://ondemand.manageengine.com/service-desk/mobile-web-app.html The platform independent mobile interface enables you
Support SNMP for Scanning Assets
We have several assets that we would like to represent in SDP On-Demand. These would include switches, printers, firewalls, etc. It would very useful if SNMP was an option when scanning for assets.
Need to Report the Resolved time
Right now I can report the completed time, but we mark everything as resolved when the issue is "completed" so we never get a completed time. Is there anyway we can run a report or setup one that will show the "Resolved" time of a request.
Active Directory Integration with ServiceDesk Plus On-Demand
This is ONE BIG NEWS: ServiceDesk Plus On-Demand and Active Directory say ‘ I do’ You can now integrate ServiceDesk Plus On-Demand with your Active Directory for importing user information. Users will be able to login to ServiceDesk Plus On-Demand using their Active Directory credentials. In addition, they can also leverage the advantages of the single sign on capability provided by Windows Integrated Authentication. This capability is highly secure and standards based, and is implemented using
ServiceDesk Plus On-Demand is Generally Available Now
We take great pleasure in announcing the General Availability of ServiceDesk Plus On-Demand, a SaaS based IT help desk and asset management application. This release is particularly sweet as this is the first offering to enter GA from ManageEngine's suite of SaaS based applications - ManageEngine On-Demand. ServiceDesk Plus On-Demand is the cloud version of ManageEngine's flagship product and trusted on-premise Service Desk software, ServiceDesk Plus. While ServiceDesk Plus On-Demand is designed
Release Updates and Season's Greetings!
We hope you had a wonderful Christmas and a Happy New Year! 2010 saw the service birthed out and 2011 promises to be one year of power packed action! During the last week of 2010, released three new features in the service: 1. Enhanced Asset Scanning: The application now supports the scanning of Mac, Solaris and IBM AIX workstations in addition to the Windows and Linux that are currently supported. Software scanning for ALL of these platforms is now supported. 2. Auto Assign of Tickets:
Request Creation Time Incorrect
When I create a new request, I notice that the request creation time displayed in the application is different from the time I created the ticket. How do I resolve this?
Mail Server settings Configuration- Help needed
When I try to configure the mail server settings in ServiceDesk Plus On-Demand, I get the following error message can someone help me to configure this properly? "FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Host unknown or not reachable." Regards, Pauline
Custom domain mapping.
Does OnDemand product have the ability to do domain mapping? So that we could use our own domain in the URL for our ticket system? If so, How to do it ? Jane
Can we integrate SDP on demand with corporate portal Sharepoint?
I really like SDP on demand and advised management to implement it. But management ask if the reports of SDP on demand could be viewed in our Sharepoint portal. Any idea for the question? Thanks //June Xu
about helpdesk requeter queue
i have downloaded the trial for the help desk. i am trying to create a scenario where a requester will not send the request just then. he only wants to save it. can you suggest me a way for that?
ServiceDesk Plus On-Demand BETA (closed) release
We are happy to announce the release of ServiceDesk Plus On-Demand BETA (closed). This new offering is the SaaS model of ManageEngine's ServiceDesk Plus, the ITIL-compliant help desk and asset management software trusted by scores of enterprises across the globe. You can access this service over the internet anytime from anywhere and deliver effective customer support. With no IT infrastructure or software installation, it makes the whole process highly cost-effective. As of now, the service has