Error while saving the requestor details"
We are having the same issue as outlined below. How can a free customer go about having this changed. Thanks Error while saving the requestor details" in OnDemand-Service Desk Plus • General • 13 Mar 2015 I am receiving this error whenever I try to "enable login to requestor[s]", or "enable login for this technician". I have deleted the person and re-added, and that works just fine. But still the same problem even after re-creating. 1 Reply Replies: (2) ServiceDesk Plus On-Demand SupportTeamEmployee
Disable automatic invite email to new requesters?
I am currently just testing this software out. I would like to create a bunch of requesters based on people in our organization, create a bunch of test work orders, and then try the various program options for handling those work orders. But apparently for every requester I create, it is emailing those people to join. I'm not ready to say "HERE WE ARE EVERYONE!!! JOIN US NOW!!!"
User Acknowledgement when incident is closed
Dear All, Our requesters need to acknowledge when his/her incident is closed. So far I am getting only a confirmation message to the technician whether the user has acknowledged or not. Whether the technician clicks yes or no, the incident can still be closed. Is it possible to force the requester to acknowledge the closure of an incident before same can be closed? That is a technician cannot close an incident unless the requester has acknowledged closure? Thank you. Kind Regards, MG
Migrate Requests from On Premise to On Demand
I've searched in the forums but can't find the steps to export on premise requests and import them into on demand. I'm just looking for the csv format that the file needs to be in - what columns etc. Any help would be great.
sdpondemand ADFS 3.0 SAML 2.0
Hello everyone, We have a trouble on one installation, we have configured according to the official documentation from Manage Engine, ADFS 3.0 with authentication protocol based on SAML 2.0, but users when launch a request to access the manage engine on demand site from the internet, the system does not reach the ADFS 3.0 on a windows 2012 server on the client domain, the authentication protocol used is SAML 3.0. From the intranet the manage engine site is reached with no problem. is it necessary
Asset Lists
It would be nice if there was a spot at the bottom of the lists for moving to the next page like there is at the top of the list. When we scroll down our list and find out that the asset we are looking for is not on that page, we have to scroll all the way back up to the top to go to the next page of the list. Thanks, Liam
Restrict Specific Fields from Requester View
Hi there. I am the ITSM Manager for a business that operates 200 restaurants across a couple franchises. I have been re-vamping the ticketing system in house and have moved us to the Cloud Based version of Service Desk. So far I am enjoying a lot of the features SD+ has to offer and am learning new things about the program daily. I had reached out to SD+ Support to ask this question and they answered back right away. I would like to see this feature built in to the program and believe it would
Provisioning App returning 500 Internal Server Error - API102: Error occured
The provisionning app returns an error "Failed : API102: Error occured" and if I check the logs I can see there is a 500 internal server error being returned. We have 1770 more users to migrate so they may log in and send requests through via Web Portal. 197 were migrated successfully. Please tell me why we cannot import more then roughly 200 and please upgrade the limit to allow the additional users.
what
what's changed? got notice
convert site
Can the cloud site be converted to a local instance? Say a local install has a few additional features that will be helpful, but the cloud site is already configured, can everything be moved from cloud to local?
Is there any way of flagging requests for VIPs/Test users?
I was hoping to create a view of requests for each of these types so they can be tracked and highlighted as needed It would be nice if you could flag users for different classes and then have rules based on these (especially if you could create these flags based on AD group membership). But if there is anyway this could be done with the current setup I would be very happy
Cost Field Does Not Allow Decimal Point
Hello, I added the Cost field to a Service Request template but it does not allow any number with a decimal point. Please fix. Screenshot attached.
Scheduled Report - Advanced Filter
Hello all, I wish to create a scheduled report that fires every month that show calls that have not been actioned after 3 months. Currently I have: This wont work, as the date value is static but is there away to add a formula to the Last Updated Time value? I hope someone can help or suggest an alternative? Thanks for your time all. Chris :)
open a request when contract expires
Hi We have alot of contracts that expire and it sends a email to certain users. How can we make that when a contract is going to expire it should open a request and with this we would be able to add notes and attach PO to the request etc Thank you
Technician Variables in email notication template
Hi We would need that when requesters get email that the ticket has been assigned that we can put in more then just $Technician we would need $Technicanemail $technicianphone since we dont users to reply to the emails we want users to login to the portal. Please have this done ASAP thank you
New Technician - stuck in a loop on Zoho and SDP login
Guys, I've assigned a user the Technician Role, enabled login for him. He accepted the invitation that was sent out to his mailadres and somehow got caught up in the Zoho account pages. I subsequently went to disable his login, and enable it again, so he gets a new invitation: he doesn't get the invitation email. And when i try to get to sdpondemand.manageengine.com, we always get this page, and we cannot get past this. If we select "participate in your Servicedesk Plus Ondemand company account",
Important: Static IP Address for Mail Communication
Dear Users, ServiceDesk Plus On-Demand currently uses the following static IP addresses to send and receive mails: 74.201.84.80 74.201.152.59 74.201.154.214 165.254.168.201 We are expanding our infrastructure and will now be adding couple of more IP addresses. All customers who use their organization's mailbox to communicate with ServiceDesk Plus On-Demand through and who have configured their firewalls to allow access only to the 4 static IP address are requested to make the following changes
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, SDP OnDemand service and all Zoho services will continue to be operational. We do not expect any major interruption and you should be able to continue using all services during this upgrade. We will update this forum post once the data center maintenance is complete. Meanwhile, in case you do experience
Project ID in the Requests listview
Guys, I've asked this quite a while ago, but i would have like to see the project ID visible in the Requests listview. Currently this is not possible: You have to go to the project to see related requests Or you have to open a ticket to see to what project it is related Two things: This is crucial to me, and i am working a few months without it now, working my way around it. And this is a huge problem for me and my colleagues. So currently i do not use the Projects module because of that issue.
ServiceDesk Plus on deman REST API with VB.Net
I'm trying to develop a small web application with VB .net ASP. I got authkey from link. But GetResponse always returns error 400 bad request. Can somebody suggest what's wrong with my code? strID is request ID. Dim sData As String Dim request As WebRequest = WebRequest.Create("http://sdpondemand.manageengine.com/api/json/request/" & strID) Dim myProxy As New WebProxy("xxxxxxx", 8080) myProxy.BypassProxyOnLocal = True request.Proxy = myProxy request.Method
Reduce the Change ID String
Hi, We've just started to use the change module in ServiceDesk Plus On'Demand. The automatically generated Change ID is very long and hasn't started in sequence, ie '882000002047899' Is there anyway that we can reduce the number of digits used in this ID, and also reset the counter? Thanks! Neil
New version
Guys, I've gotten notice that a new version was deployed of SDPOndemand. Probably What's New page has yet to be updated? With regards, Sven
ROHC (Robust Header Compression)
ROHC (Robust Header Compression)
Custom Query Report
I'd like to be able to create a custom query report against my Servicedesk plus on demand instance. Is that possible? I'm keen to query the Description (conversation) but its not a field that is exposed when using the report builder
Feature comparison between SDP OnDemand with Normal SDP (Hosted at customer site)
Hi, Would like to explore this option as we (Malaysia ME Distributor) have some prospect really interested to subscribe this cloud Service Desk. We would like to know the SDP build number currently used for SDP On-Demand. Also, assuming SDP launch the major service-pack/hotfix, how long the On Demand based SDP to catch up? Please let us know. Thanks.
Assets - additional fields visibility
Guys, Don't get me wrong, i love all the new announced functionality and additions... some are more needed then others... but i think the CMDB needs a bit more love. If i add a additional field for assets, it is visible for ALL assets. Let me give a practical example. I'm adding a new product type: SIM card, and set it as 'component' - 'non-it' Next i add a few new fields to assets: SSN, PIN, PUK, EAN codes Let's assume i have a few more components added, set as non-it: Creditcard terminals, labelprinters
PO name already in use
Guys, I'm intensely using PO's. When creating a new PO, i cannot use the same PO name: this is illogical. The Order No is unique, that's fine. But the PO name being unique is somewhat awkward. I have literally a few hundred PO's... so this becomes a real pain to me. I do not like to have to think thru the naming I use when creating new PO's. An example: i want to create a PO for phone costs (as consumable) every month for my sites: so i name them 'sitename - phone costs'. I can see on the date
Alerts for change approval actions
We have a change manager role within our organisation who is responsible for sending approvals for changes to relevant people. When these people approve the change the notification is sent only to the technician. Please can you add the ability to notify other users/groups when approval is received on a change, or even better when all approvals requested have been received
Disabling worklog on resolution template
Hi, 1. How can I disable worklog on resolution templates? 2. What features in reporting do I lose if I disable worklog? Thanks Vinay
Multi departmental -- Solutions
Hello ME, Is it possible to have one solutions db that can be seen between portals under one organization? Please advise. Regards, Era
Templates for Status change Reasons
Allow us to create templates for Reasons under the Request Status Scheduler. This would save technicians time if we could have canned reasons available from a pick list when we change the status.
Daily email alert notification - how to resolve/disable
Every day, the technicians in our ServiceDesk get about 25 emails that all have the exact same message. I'm wondering how to either resolve whatever is triggering the alert, or disable this alert. Entire message pasted below: From: Helpdesk <helpdesk@***.com> Date: Monday, July 25, 2016 at 8:08 AM To: *** Subject: SDP Notification: Warning : Mail fetching Dear Technician Product Name ManageEngine ServiceDesk Plus On-Demand Build No. 1606 System Error Notification Dynamic User addition i.e. Add
ServiceDesk Plus OnDemand latest release "Request Assessment" & Enhancements
Dear Users, ServiceDesk Plus OnDemand made a release including "Request Assessment" feature and enhancements on July 30th 2016. Kindly check on the What's New page for more details : https://ondemand.manageengine.com/service-desk/whats-new.html The releases in the next immediate pipeline are : Project enhancements Project Template Support for Additional Fields Import Microsoft Projects Project task time sheet reports Default Reports for Projects Advanced Search options (include conversations,notes,full
Reply email did not show in the conversation
Dear Support , When requester reply email from their outlook , it didn't shown on the conversation . but If requester reply it form the web it's shown on the conversation Could you suggest me please .
Windows Phone 10 Application Error
I have downloaded the Windows phone 10 application and added our server. I click on save, the app then takes me to the next screen which is the username and password. At the bottom of the application I receive an error "net_servererror, 404, Not Found". Is this application intended for the ServiceDesk on-demand or the on-premise?
Time Elapsed and Time Spent
Dear Users, We got quite a number of suggestions and feedback's regarding the usage of "Time Elapsed and Time Spent" in the Request & Reports modules of ServiceDesk Plus OnDemand. Although the two words sound similar, both are different though and we have taken up changes in its naming conventions. Hope you are all aware of our next release is going to be on Request Assessment Details - Request Tab(Time Elapsed Analysis) and Report Metrics as detailed in : https://forums.manageengine.com/topic/what-s-coming-up-next-in-servicedesk-plus-ondemand
Multiple organizations
Hello ME, Would just like to ask if it's possible for one zoho user to be technician in multiple organizations/multiple instances? Using the same email. Thanks! Regards, Era
Business Rule Based on Technician
I would like to have a business rule based on a techncian. Is that possible? I don't see "Technician" in the list of options to define business rule criteria.I apologize in advance if I have already posed this question via email. Thank You
API - UnAssign
Hi, How can I unassign for example a subCategory,group,Technician from a request using the API Sending in an Empty string seem not to unassign so possibly you might same me some time :) Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for Support Center http://www.vlink.is/scp V-Technician for Service Desk http://www.vlink.is/sdp
Firewall blocking scan
My latest desktop agent for our AV/Endpoint Protection is blocking the Probe from scanning our assets. What ports are required to be open in order for the scan to work? Thanks, Liam
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