VMWare Host Hardware Scan Missing Items
Hi, Running SDP On Demand, when scanning my VMWare (6.5) hosts for asset collection, the hardware data is incomplete. These are Dell servers. I get the Name, Model, Operating System, Product ID, Processor and Logical Drives but I am missing Service Tag,
ServiceDesk Plus On-demand Evaluation License
Hello, what is the symptom after an evaluation license become expired? I guess it automatically move to free version. If I'm right, how many technician will be applied? 1 tech like the same as on-premise ver? Please kindly let me know.
Additionial Fields requester template
Hello, I'm trying to configure a template/ form. However I can't add additional fiels to the requester page. the only one which is showing up is the radio buttion, which isn't what i need because I need the users to be able to tick several boxes. For
Client logins
Hi, Is there anyway a client's login can be tied to their Office 365? Thanks
Requester ticket view
We send out a directors reports which is an html report listing each department tickets. Where should the directors wants can get more details concerning a ticket by clicking the tickets hyperlink. However when they login they receive an error message
Free SDPOndemand for COVID-19 vaccination centers [High Priority]
Hey guys, I had asked a few questions to start a SDPOndemand (free) tenant: i've gotten back answers. Because the given answers were 'short' and 'default' answers I wanted to highlight the purpose of what we are trying to do. See ticket 6694855 for the
We unable to find online technicians on ticket portal. Please advise
This issue is not for the entire team. Find the below image for your reference.
Next Release : Webhook, Release Notifications, Asset name format and Asset Loan Query Reports for ServiceDesk Plus Cloud
Dear Users, We are planning for the next release with enhancements in Webhook, Release Notifications, Asset name format and Asset Loan Query Reports. Kindly refer below for more details : Webhook Webhook URL now support substitution variable. You can
Deprecating Support for Authtokens and URI model in REST API's
Dear Users, We would deprecating support for Authtokens and URI model in REST API's of ServiceDesk Plus Cloud. Deprecating AuthTokens in SDP Cloud: SDP Cloud REST APIs supports two types of authentication, AuthToken and OAUTH. Of these, OAUTH is more
Image on Emails
Hi guys, It is possible to add an image on the Email Reply for new ticket creation ? I want to create a email signature with images.
Upcoming Release : Change enhancements, Asset Replenishment, Site Locale & Locale Specific Notification Templates and Service Requests SLA Enhancements
Dear Users, We are gearing up for the next release with Change enhancements, Asset Replenishment, Site Locale & Locale Specific Notification Templates and Service Requests SLA Enhancements for ServiceDesk Plus Cloud. Kindly refer to the below details
API / REST API v3
Hi, I'm trying to use the API with Servicedesk Plus On Demand, and I'm confused as to which version to use. I'd like to use v3 as described here - https://www.manageengine.com/products/service-desk/sdpod-v3-api/SDPOD-V3-API.html (which does suggest it's a beta version) and I have created an Authtoken and can do some queries, for example getting an individual request details. However I'm struggling to use input_data to filter all requests - for example to get a specific request from its display id
Two questions
Hi. 1.How could I add custom field when adding new requester, I would to have "computer name" field when adding new requester, so I added this field but I can't see it when creating new requester? 2.I cannot configure gmail to retrieve/send emails all
Can't add requester login access email address
Hi There, I have a problem to add an email address to a requester to activate the web login for Self Service Access. It comes an error message "IAMError:U123:User present in a different organization; remove this association to perform the action" What
Moving cloud datacentre from US to Euro
Currently our SD Cloud instance is hosted in the US, is it possible to migrate to Euro datacentre?
I need help on how to change request ID
Hi! I am using SDP On Cloud Free version and I was wondering on how to change my requestID from a numeric number '0' to '21XXX' as desired.
Editing notes created by email
If I, as a technician, manually add a note to a request, I can edit it later. If I add a note by sending an email with ##nnn## in the subject line, I can't edit it. It seems to be treated like a reply. Is there a way to add an editable note to a request
Is it possible to show more than 10 requests on screen?
This was configurable in our on premse version.
How frequently does Microsoft Azure Integration Refresh Requesters
As we are making a change in AD how frequently is the data refreshed on the requester. For example a department or phone change for a requester. Also, if a requester is deleted from SD Plus will the Azure Integration add them back if the account is still on premise to SDP in the cloud? One of our techs imported a requester list during setup and we can't tell what was imported from each source and now have duplicates. I would be OK with deleting all duplicates if the integration will simply re-import
API Upload Attachment
Hi, I am trying to upload a file to a request but am getting an error To test I am using Postman before I implement it in .NET Now according to the error I have to configure something but I have no idea where that setting is, I assumed that to upload a file I should use FormData and pass along the file,filename and addtoattachment { "response_status": { "messages": [ { "status_code": 4001, "type": "failed", "message": "UPLOAD_RULE_NOT_CONFIGURED" } ], "status": "failed" } }
Query Reports
Why can't I edit any of the Query Reports in SD+ Cloud? We'd like to have a copy of the Requests by Latest Notes report for only a subset of categories but can't edit even a copy of a Query Report.
Creating a requester
Hi, I've been trying to create a requester and it comes up with this, But this email doesn't exist on the system anywhere, I had deleted this User and tried to re create but now this pops up. Any help? Thanks
Support for First Name and Last Name
Dear Users, We are preparing for the release to support First Name and Last Name. A brief note on this new enhancement : Users can now be addressed by their first name, last name, full name, or preferred name. Introduced new fields First Name and Last
ServiceDesk Plus Cloud API
Hello, I would like to know if it is possible to get a list of open request, that have a certain subject, and status is open using the Cloud API for ServiceDesk Plus? It looks like it might be possible, but I am fairly new to HTTP Rest Request and just need some insight. Maybe it is not possible with current version. I'm using the documentation provided here: https://www.manageengine.com/products/service-desk/sdpod-v3-api/SDPOD-V3-API.html#get-all-requests Thanks
Projects Module Gant view in MESD+ Cloud
We have 70 projects built in to the Projects module spanning the next 4 years of high level roadmap. When you select the GANT view for these projects nothing shows past the end of 2021. I cant see the last dozen or so projects. I have checked that all
Next Release : Enhancements in Solutions, Changes, Zia and Setup
Dear Users, We are planning for the next release set of enhancement's in Solutions, Changes, Zia and Setup for ServiceDesk Plus Cloud. Kindly refer to the below details : Enhancements Solutions Topic Owners for Solution Topics You can now assign
Dias Festivos por pais
Hola, tenemos varios sitios, en varios paises, cada pais con sus correspondientes dias festivos. No entiendo como debería cargar los días festivos, si es que debo repetirlos por la cantidad de sitios que tengo, por ejempplo en ARGENTINA son 5 plantas
Masterclass: Advanced Series - Session 2 - Hack your service desk for the new normal (Oct 28)
Dear customers, In this session of the advanced masterclass series, we will discover ways to adapt your service desks to the current crisis. In other words, normalize your service desk to adhere to the new normalcy by using the cloud version of ServiceDesk
Error connection to Exchage server
We are truing to configure cloud version to work with our Exchange server, but we get error Failure:Email settings saved. But error occurred while trying to check connection with mail server - Problem connecting to mailbox:[connect timed out] We tried
Is it possible to add categories to the incident catalog?
We do not see the option to create the categories within the incident catalog. Is it possible that it does not exist? Greetings.
Reports and Public Views for Requesters?
Is it possible to give Requesters access to the Reports module in Service Desk Plus for cloud? If so, how do you do that? I have also created some Public Views that are showing up for Technicians but not Requesters. Is there a way to create additional
Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus
In this session of the Masterclass: Advanced Series, we'll look at how ESM works in ServiceDesk Plus. You'll learn how to integrate and manage different instances for different business functions using ServiceDesk Plus' ESM features. Join to learn the
Technicians (that also need to be requesters) can't reply to tickets by email
Hi Guys, Got a 2nd person in our org that is using MESDP for application troubleshooting, but needs to be able to log technical tickets by email and be able to reply to them by email, but they can't seem to do so as they are a technician in MESDP. Currently
OData Output for Reporting
It would be great to have the ability to use OData to integrate Service Desk with reporting tools like Excel and Power BI. Having a standard ODate entity would open the door to reporting outside of the application and building enhanced dashbords. While
Enhancements to Solutions
I would like to suggest a few enhancements to the Solution creation screen in ServiceDesk Plus Cloud(SDPC). Ability to expand the text window It's REALLY annoying and difficult to draft a solution within SDPC because of the fixed size of the text box
Scripting?
OK, to be fair, I just joined the forum to lookup something else, but it appears a no-starter. That being said, I noticed the word script in several of the posts, and wasn't aware scripting is an option. So there is a recent change where a script could
Client views
Is there a way to alter the views available to a client?
Average Closure Time by Category
I have been trying to get a custom report to work with Average Closure Time by Category as a tabular report and while this sounds simple i can't get it to croup by category. I get one line for each request in the filter criteria. Any suggestions or a
Next Release : Mobile Device Manager Plus Cloud Integration, Custom Menu, In-Product Communication and other Enhancements
Dear Users, We are working for the next release with Mobile Device Manager Plus Cloud Integration, Custom Menu, In-Product Communication and other Enhancements. Below is brief details on these features : Mobile Device Manager Plus Cloud Integration ServiceDesk
IMAPS Connectivity to Office 365
We're having a really hard time getting IMAP to connect to our exchange online. Wanted to find out if anyone else is having similar issue or had issues and resolved it? We've verified IMAP is on for all users actually, logged in to the web for the user
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