Webhooks do not translate variables
Hi All, I am trying to use webhooks in our SDPondemand instance, to update a table in Zoho analytics. It almost works except for one critical thing: the variables in the webhook do not translate. I attached snapshots of my webhook and of the way the data appears in the table in Zoho Analytics. ( I made several tests and hence the somewhat different data ) So am I missing something? I suspect that the variables notation is wrong somehow... Many thanks, Oren
Import from CSV
I am working on creating an inventory of peripheral equipment. So I created a Keyboard and Monitors area under IT Assets. I go to import using a CSV file and it will only display the final item in the file and seems to overwrite the others even tho they all have different serial numbers. I want to be able to do this with monitors and other items and want to figure this out so that I am able to import them all successfully. I have attached my csv file.
Servicedesk plus Custom reports
is anyone knows how to generate SQL Query reports in Servicedesk Plus Cloud?
Error while saving the Technician Details.
I have enabled Login for several technicians but I cannot enable anymore. When I try to save changes after checking "Enable Login for this Technician" now, it produces an error "Error while saving the Technician Details." without any further explanation.
Domain Verification
Domain verified but still users are required to accept invite.
Help For creating tickets from C#
This code works correctly Can it be better than that? private void btnSend_Click(object sender, EventArgs e) { try { if (String.IsNullOrEmpty(textSubject.Text)) { } else { string username1 = System.DirectoryServices.AccountManagement.UserPrincipal.Current.DisplayName; string name1 = username1; string subject1 = textSubject.Text; string description1 = textBox1.Text; description1 = textBox1.Text; if (description1 == "") { description1 = "بدون شرح"; } string priority1 = comboBox1.Text; if (priority1
Next Release : Request Module Enhancement
Dear Customers, We are preparing with a set of enhancements for Request module in ServiceDesk Plus On Demand. As a headsup, below are the list of enhancements that are bound to be released soon. 1.Requests List View enhancement. 2.VIP requesters. 3.Preventive Maintenance Tasks for Service Requests. 4.Duplicate Service Requests. 5.Form Rules Enhancements More details about the above features and & behavior changes done in the Request module along with the Zoho Analytics Integration enhancements are
New requester creation using Powershell and API
Hello, I'm looking to use a Powershell script & the ServiceDesk Plus Ondemand API to create a new requester and wanted to ask the community if anyone had one already that I could look at so I'm not recreating the wheel. Thank you
creating tickets from C#
I am at my wits end trying to create code that creates tickets on service desk. The code executes with no apparent but no ticket is created. Any help would be appreciated c# code: ASCIIEncoding encoding=new ASCIIEncoding(); string postData = "subject=test"; // + subject; postData += ("&description=test"); // + description); postData += ("&DOMAIN_NAME=XX"); postData += ("&logonDomainName=AD_AUTH"); postData += ("&username=username");
Features in release pipeline - ServiceDesk Plus OnDemand
Dear Customers, We would like to list down and provide a glimpse into the major features that are in immediate release pipeline for ServiceDesk Plus OnDemand. CMDB Request Enhancements Zoho Reports Integration Request Life Cycle (RLC) CMDB CMDB, we can manage all the Configuration Items (CIs) that are critical to an organization and their relationships. This helps us to identify Business Impact or perform impact analysis before implementing a change. Define custom CI types. Relationship map now includes
Notification Template edit
Why when you extend the window for editing, the fields dont follow..?
CMDB Setup in Service Desk Plus Cloud Enterprise
Hello, could someone tell me where you go to setup the CMDB in SDP? I see assets and everything but no CMDB setup. On the website it does say it's included in the Enterprise Edition. Thanks
Mandate Attachment and hide asset field
Hi, Is there any way Mandate Attachment and hide asset field Thanks in advance
Change black-outs on Change Calendar
Hi Is there a way of creating a change black-out period? This would mean that people couldn't raise changes on particular dates / date periods. Cheers
OnBehalfOf feature
i am looking for an eta OnBehalfOf feature please?
Next Release : Change Enhancements & Bug Fixes
Dear Customers, We are preparing with a set of enhancements & bug fixes for Change module in ServiceDesk Plus OnDemand. Below are few enhancements & behavior changes done in Change module : Enhancements You can now export or import all change conversations. To export, go to Setup >> Export Data >> Conversations >> Changes. Note that you can export request conversations under Setup >> Export Data >> Conversations >> Requests as captured below: To import, go to Setup >> Import Data >> Conversations. You
Reports with Time Spent
Good Day. I need some help Please. I need to generate a report with a "time Spent" column (1) Also i need to be able to select "requester email" in search criteria (2) Please help
Reporting in sdpondemand.manageengine.com - Service Desk Plus
Good day I need some help with reporting in Service Desk Plus. In the columns to display, I need to be able to select - time spent In the filter options I need to be able to select - requester email I need this because I have to pull reports on how much time was spent on a particular requester/client Please help
Searching the list of technicians
Hi guys, Very minor thing, but I've noticed that when searching the list of technicians, it now searches for any matching text, rather than the old way of searching. My name is Will, so I would only have to type 'w' and I would be the chosen technician, but now I have to type out my entire name to find myself. I appreciate that this is a very minor thing, and there is probably a good reason for doing it, but I can't see it. Perhaps if the list of technicians were much longer it might be useful, but
comment on solutions
is there a way to notify the admin to comments/feedback made on solutions by the end user. also is there a way to make those comments private until the admin is notified and has taken the appropriate actions?
Use Barcodes for Inventory Reconcile
I see SDP can create barcodes or use vendor's barcodes. What I don't see is anything to actually use the barcodes after they're created. My idea would be to print the SDP-generated barcodes and apply them to the asset. Once every 3 months, I would go around and scan my inventory to be sure its all still there. Is there no such mechanism in SDP? We're using the cloud version, by the way.
How can an Implementer see his/her changes on Change Calendar
How do you get to see the changes on the change calendar when you are the implementer and not the requester.
Generating Reports
Hello, Seasons Greetings from ManageEngine ServiceDesk Plus OnDemand! We are planning to limit the number of records you will be able to generate reports for, in the OnDemand application. You will be able to generate reports with up to 15000 records. If you feel like your report's record count is going to be larger than 15000, then you can split the records using the filter options and generate your reports. Note: This limitation is only for the Reports section, the number of records you will be
$LatestComment Variable
We have a field in the default closure notification for a Task called $LatestComment. It always come back blank in the email after a closure, eve if there are comments added prior to closing, Does anyone know how to correct this?
Additional fields
Hello guys, I was experimenting with some additional fields to build some templates for us. I noticed a 'Web URL' field so i hoped for the best. Unfortunately it is not, and hardly worth naming as such... it is not behaving as a true URL if you go look into the details of a service request. You cannot click it, because it opens in edit mode - as a result you cannot click the URL itself to open the address. It is really, but really disappointing to see something like this... this is just adding a
Does selecting "Show this notes to requester" notify the requester?
When selecting this box, does it notify the requester? Or does it just make it visible?
ServiceDesk Plus OnDemand UI Enhancement - Footer Bar
Dear Customers, As part of features and User Interface[UI] enhancements a static "Footer Bar" will be added to ServiceDesk Plus OnDemand screen. "Footer Bar" will be loaded with functionalities for easy & frequent accessibility. "Footer Bar" would be added and will released very shortly i.e within this week. Kindly refer to the below images of the static "Footer Bar" for reference and it will have "Live Chat" & and "Feedback" for Technician & "Live Chat" for Requester login's : Footer Bar --> Live
Upcoming Release : New Features and Enhancements in Assets, Software & Software License
Dear Users, We are gearing up for the next release with "New Features and Enhancements in Assets, Software & Software License" of ServiceDesk Plus OnDemand. Below is brief on the enhancements with respect to new features & UI that would be coming in the release : New Features: Software suite Create a software suite with a group of component software applications and manage licenses. https://help.sdpondemand.com/add-new-software-suite https://help.sdpondemand.com/view-software-details Downgrade rights
ServiceDesk Plus Cloud - Customer DB Access
We strongly suggest that ManageEngine allow (somehow) their SDP Cloud Customers to access their DB to generate reports using Crystal Reports or Excel. Maybe this is not an easy feature... Or will take some time. But it is very important! If you will develop this to all customers as default feature or as a Licensed Add-on, doesnt matter. The important is to have possibility. In ServiceDesk Plus On-Premiss it is possible. Of course IT IS POSSIBLE in a Cloud version... But of course, again, not in same
Custom incident template creation
I'd like to make a custom incident template for my students to use for laptop repair requests. At a kiosk, they would scan the barcode of the laptop, select from a drop down list of possible problems, and 'optionally' enter a brief description. Then tap 'submit' very simple Is this doable in ServiceDesk CLOUD Thanks!
Duplicate Organization
Instead of accepting my invite user has created own sdponmanageengine account. How to delete organization & join my invite
One Time Password[OTP] for new user additions or new login access to verified domains
Dear Users, ServiceDeskPlus OnDemand is enhanced with security policy for new user additions or new login access to verified domains. When you add users to verified domains from the ESM directory or enable login access to existing users of verified domains in the application, they will be shared a one-time password via email, with which they must log in to the application and reset their passwords on the first login. Kindly refer to the below image for new user addition invitation mail along with
Parts list for repairs
Just getting started with ServiceDesk Cloud. What's the best practice for listing available parts for our laptop repairs in the system?? Thanks!
Contracts Application
Dear All, Can I Link contract application to a Site ? Thanks Samir Saadeh
Delete Categories / Sub-Categories
Hi We are tidying up our categories and sub-categories and want to check what will happen if a category or sub-category has been used and we delete it? Will it be removed from any calls which are still open? Will it be deleted or are we not able to? Your help is appreciated. Thanks
Who the email was sent to
Hi. When someone sends an email to multiple recipients, including our service desk account, there doesn't seem to be any way inside service desk plus to see who the email was also sent to?
I do not count with email reception in the plataform engine
Hi Colleagues, Could you help us with the issue since September 1 we stopped receiving emails for the cases we handle on the platform, as I can fix it. Thanks you for your help. Best Regards Luis Mendez
Is there a report for the most basic metric?
I'm new to this forum and fairly new to ServiceDesk Plus. I run a small department of 3, including myself. Of the dozens and dozens of pre-programmed reports in SDPlus, is there a basic report that shows number of tickets per week or number of tickets per month? Really basic stuff. I can't find it - and I certainly don't want to program it. Thanks for any direction you can provide.
Report on Requester tickets
I need a report on a requester's tickets with ticket details. I do not see anything in the canned reports that resemble what I need. Could someone give me advice on how to build that out?
Archive searching
Guys, I have some older tickets (few years) with some crucial information. How can i search the archive? This is rather important, because i use my older historic tickets quite frequently. I've set it to three years now (last year). With regards, Sven
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