Bulk import of operational costs
Within the asset management module, you are able to import a csv to create multiple objects. Within each object you are able to manually add a cost associated with each asset via the 'Financials' tab. Is there a way to do a bulk upload of costs for multiple
Surprising upgrades without notification
Hi Team, We use Servicedesk Plus cloud with a large team of 30-50 and growing technicians. We recently moved from On-prem where upgrades/updates were in our own hands. Now we seem to get surprising upgrades with no notification whatsover. this causes
PUT And POST Method For /api/v3/users/{user_id}
About a year about I asked about this feature and it sounded like your team had plans to implement this. Is this still something you're planning on implementing? This feature would help our company immensely. Also are there any links to road maps or planned
Welcome Invitation
How can I limit or prevent specific users from receiving the Welcome Invitation email. We have accounts for external users within our domain, but do not wish to validate these external domains for access to our instance of ServiceDesk Plus. This is
Self scan error
Hiya. I am trying to test scanning some windows laptops that not on our domain, so i am looking at the self scan. I have downloaded the exe generated a api key and when i run it i get this error Has anyone had this before? Thank you Rich
Unintended user sync between Azure AD and ServiceDesk Plus Cloud
Affected Time Frame: ServiceDesk Plus Cloud from April 19, 2022 5:27 AM PDT to April 20, 2022 3:53 AM PDT Fixed at: April 20, 2022 03:53 AM PDT What happened? Azure AD User Sync periodically synchronizes an organization's Azure AD users with ServiceDesk
Enhancements in Custom menu for Releases, Custom widgets for Releases, User Delegations, Azure AD user Sync and introduction of new operator in Business Rule and Triggers
Dear Users, We are elated to announce the upcoming enhancements in Custom menu for Releases, Custom widgets for Releases, User Delegations, Azure AD user Sync and introduction of new operator in Business Rule and Triggers. Below is a brief run-through
Masterclass 2022 - Episode 3: Perfecting the change enablement process using ServiceDesk Plus Cloud (April 27)
Hi there, The third episode of the ServiceDesk Plus Masterclass 2022 series will be held this month! In this session, we will explore the various types of changes and the best practices for executing the change enablement process in a hybrid workspace
[SOLVED] API - Project Task dependencies
Hi, Is there a way to get the dependecies between tasks via the Servicedesk Plus API ? I can get pretty much all the other information out, but at the moment I don't see a way to see which tasks a given task depends upon. Thanks Jeremy
Cert Expired?
Anyone else having a cert expired issue? Using chome does not work to continue, had to use edge to get back in with the expired cert. Just expired like 15min ago.
Internal Error box pop-up on tryign to close a job
Hello, I am getting an Internal Error dialog box popping up when I try to close a job in ServiceDesk Plus Cloud. All the required fields are filled. Please advise.
Adding Zia to Sharepoint Intranet
Hello, Has anyone been able to successfully add the Zia chatbot to their Sharepoint environment? We are hoping to use Zia to automate first contact with the end user and allow them to open tickets. To do this we would like to embed Zia into our companies
Header of the Reports
Hi Team, Is it possible to remove the report header at the time of export? I have a customer who does not want that header to be able to send it to an email and then generate an import automation. Unfortunately the API's were not functional because it
How To: Script change subject field with information from custom fields
I have found a few posts talking about this but cannot quite figure it out. Attached are my current scripts and the field I am wanting to use. The main issue I seem to be having is how do i know what to put in cs.getValue(""); everything I try returns
Mail Server Settings - Internal Error
Hello We cannot make any changes in Mail Server Settings. When tried to remove account, "Internal Error" message shows up. ( Please refer to the screenshot in attachment) We cannot remove nor add or change anything in Mail Server Settings. Please advise
Ability to display Assets that share a department with requester in Create Request form
When creating a new request you can pick the asset. Currently the only options are to pick from a list of assets that are assigned to the requester or from all the assets. It would be beneficial to identify those assets that are assigned to the department
Restricting Request Type by Incident Template
Is it possible to only have certain Request Type values available based on the Incident Template? For example, if I have Request Types - Incident/Request for Info/Service Request and on my Incident Template for "New Joinee", I do not want "Service Request"
Requester Access To Site Requests
When giving a requester access to view all requests for a site for auditing purposes, add an option for the requester to also view deleted requests, or at least add a drop-down option for this. This would allow us to give users in our quality group to
Service templates - Site field
Hi community, hope you're doing well. I'm encountering an issue with service templates: the field Site is always greyed out in requester view while it can be modified in technician view, whatever the selected template. Can I somehow enable it in requester
Accessing Backdated field through the API
I have this Backdated field which I can see when accessing the Change request through the portal as below This Backdated field does not appear when I did a GET request through the API. How do I actually fetch the data for this Backdated field through
Asset Managment - Serial Number
Good Afternoon Has anyone created a function in SDP Cloud to auto populate the Serial number of an asset with the Discoverd Serial Number. We had a similar issue with the last logon user that needed to be the primary users. The SDP Cloud DEV team did
Survey Link Renders Incorrectly
The Survey Link within an email loses https and does not render properly as if the html is incorrect. I am just filling out the simple form so not much I can impact beyond what I am entering, shown below. Any thoughts on rectifying? Selected Text: $SurveyLink
SD+ On demand Test environment
Hi How does someone with an existing Prod environment go about getting a replica stood up for test and dev purposes, please? I'm talking On Demand here. Cheers
Please Help, I need to do a report on WORKLOGS
Hi There, i hope you can help me? I have created a worklog group. When an engineer does work on a Request that is chargeable, he puts the hours in the worklog. I need to run a report for our customer with all the worklog/draw down that has been used
New Feature in assets , Enhancements in assets , Zia and Behavior changes in assets
Dear Users, We are elated to announce the upcoming features in assets, enhancements in assets, Zia Prediction for Sub Category and Item and behavior changes in assets. Below is a brief run-through of the same: New Features Asset Life Cycle
Requester Access To Site Requests
When giving a requester access to view all requests for a site for auditing purposes, add an option for the requester to also view deleted requests, or at least add a drop-down option for this. This would allow us to give users in our quality group to
ServiceDesk Plus Cloud: Service Availability
Dear Customers, We observed access issues with our customers in EU data centre. The service is stable and accessible now and our teams are continuing to monitor the service availability. We apologize for the inconvenience, and we'll keep you posted with
SD Cloud Office365 Mailbox access stopped
I have raised a support ticket with Manageengine but looking to see if anyone else having issues with picking up emails from their Office365 mailboxes. We have 3 instances all with unique mailboxes in Office365 which have stopped working at the same time
Remove email from ManageEngine ServiceDesk Plus Cloud : LDAP Users Sync Results
Where is the membership to this report administered? I am getting bounce backs for a former employee.
feature to mandate group or other fields from inline view of request module
Hi Team, I think it should be made possible to mandate the group or other editable fields from Request view page PFB view which I am refering too. Since this will impact where group is mandated and technician clear's the selected value for this.
issue while coping Business rules from one site to other
Dear Team, We are trying to copy business rules from one site to other but could see on rules with critera gets copied and no action is updated for any BR. Use: I am trying to copy one of the site's business rules, technician groups, SLA which is currently
Reporting on 'self-solved' requests
I haven't found it yet, but I'm still really new to the software. Is there a way to get metrics on solutions that caused a requestor to resolve their own issue? When they go to the self-service portal and open the default request form, once they start
How I can add discription of ticket on Kanban view?
How I can add discription of ticket on Kanban view? I created custum table Company, with fields. I want to view some of them on a tickets in kanban view. Can I?
Service Desk Plus Mail server settings
Hi All, im just in the process of setting up and testing the cloud version of service desk plus but I'm having some issues with the mail server set up and getting a generic error I've tried a Cpl of different ports but still the same issues Server name
Masterclass 2022 - Episode 2: Delivering exceptional IT service experiences with ServiceDesk Plus Cloud (March 30)
Hi there, The ServiceDesk Plus Masterclass 2022 series is back with the second episode! In this session, we will discuss how you can deliver great IT customer service to your organization in a hybrid work environment with ServiceDesk Plus Cloud. Service
Using a Custom Script to Calculate "Minus 2 Business Days"
Hi All, My organization has recently moved to using ServiceDesk Plus/ManageEngine to manage our various helpdesk tickets. One team uses a form with an additional Date/Time field called Depart Date (UDF_DATE_2) that we would like to use to update the Due
Service desk plus SaaS mobile IOS crash issue
Service desk plus SaaS mobile IOS crash issue when I try to add the URL and click save the application crash
Upcoming enhancements in Notifications ,Custom operational hours ,changes ,solutions ,purchases ,Integrations.
Dear Users, We are elated to announce the upcoming enhancements in notification , custom operational hours , changes , solution , purchase, Integration . Below is a brief run-through of the same: Enhancements General Notifications Support
Edit built in fields name?
We are creating templates for end users to input their issues, and we would like to rename/reword some of the built in fields. Can this be done?
View a Technicians groups
Hi, When you select the Technician Group on a Request/Task/Problem etc it shows you who the members of that group are. However if you do not know which groups a technician is a member of, without SDAdmin permissions there is no way to find this information
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