Probe SNMP configration
SDP can't identify most printers model, Like HP, Ricoh, Canon, their printers are identified to one model. Because each manufacturer returns the same objectid. But another OID will return the correct model. For SDP on-premise version. we i add a new product.
differentiating Incidents vs Services on SDP Standard on Cloud
Need assistance in order to configure incidents vs. services requests.
Project Module - Adding Milestone dependency
Hello, i don't think that it is now available as feature into SDP Cloud (Correct me if i'm wrong), but do you have any plan to implement a direct milestone to milestone dependency, instead of using the tasks dependency between tasks from different milestones.
Out of office message when assigning to a technician
It would be nice if when a technician is Out of the Office, that if you try to assign to that technician it would give you a message like, "This person is off, are you sure you want to assign?". Delegation and Outlook integration are steps in the right
Recurring Reminders Feature Request
Hello, I believe adding an option to set reminders as recurring would be a great feature. Currently, if a reminder is recurring, you have to manually go into each one individually and set the date to a future time. If there was an option to set them as recurring it wouldn't require you to remember to change the date/time to the future.
SDPOnline down right now?
We are unable to load SDPonline from any internet connection at the moment? Any status updates?
Upcoming enhancements and features in general, notification rules, survey, releases and task.
Dear users, We are elated to announce the upcoming enhancements and features in general, notification rules, survey, releases and task. Below is a brief run-through of the same: General Adhoc Delegation Delegate pending approval requests to another user.
System Slowness
between 8:15 and still happening, incredible system slowness. Talking minutes to load pages. Is there something happening?
Masterclass 2022, Season 2 - Episode 5: Explore the latest features in ServiceDesk Plus Cloud (December 14)
Dear Customers, The fifth and final episode of the Masterclass series 2022 is just around the corner! In this episode, we'll get hands-on with the brand-new features and capabilities of ServiceDesk Plus Cloud released in the past six months. We'll cover
Multiple Domains (AAD and/or AD)
Is there a way to import users from 2 different Active Directory or Azure Active Directory? For example, I want to import all of our users from Company "A" and Company "B" both are in different Tenants. We are able to do this with our current on-prem
DR Drill - Zoho EU and AU on 20 Nov 2022 and 27 Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho EU(Europe) & AU(Australia) Services on 20 Nov 2022 and 27 Nov 2022 to ensure our DR Readiness in EU & AU Deployment. EU switch will happen in the morning and AU switch in the evening.This
Request's access to specific users
We found quite useful to allow specific users (normally, also requestors) to access other requesters' requests. This should be user based and not dependent on department or site. As example, I do not want my department or site colleagues to have access
Servicedesk Cloud SLA Reports
The SLA reports lack the detail needed by my business and we want to create a rich set of KPI's to issue both for improvement and for the business to measure. The Time Elapsed Analysis is the sort of metric we would like to publish with a criteria logged
View all Open Requests and Tasks from main Requests screen
Hey there. I would like to create a custom filter to show all open (non-resolved) requests and tasks for my technicians. I can see the requests fine, but is there no way to include all outstanding tasks as well? Single pane of glass to see all outstanding
Need ticket responses to show full thread
Right now when a technician uses the reply function in the web interface the only portion that is e-mailed to the user is the most recent reply not the entire history. We would like the user to receive the entire history when we reply to a ticket, is
Ticket Closure Happens Before SLA Can be Applies to Request by Business Rule
Hello folks, We have run into an issue with our cloud application where when a technician closes a request from the edit request dialogue by setting the dropdown to closed and updating the other mandatory closure fields the request closure happens first
SDP Cloud version details and upgrade query
Dear All, We are keen to know version details for SDP Cloud as in where to trace it from within SDP Cloud UI. Also, curios to know any periodic intervals wherein ManageEngine upgrades SDP Cloud in the background. Regards,
Separate Table Settings for each View
You can set up custom views to display rows based upon selected criteria. It would also be nice to have a table setting for that custom view so that I could see additional columns for just that specific view. Right now, if I want to see the column in question, I have to change the table setting, which is global; it affects all views. I only need the column for one view.
Integration with Azure DevOps
We'd like to see integration with Azure DevOps to help us escalate Problems to our internal development team as well as integrate development releases through Change Management efficient with minimal duplication in data input across the two products.
New Date criteria in Maintenance Module
Hi guys, Would it be possible to have a new scheduled date criteria in the Cloud Maintenance module which would be "The first, second, third, fourth Monday, Tuesday, Wednesday, Thursday, Friday of the month"? Thank You.
Email fetching broken
All of a sudden our email fetching for all our sdp instances has failed yet the outgoing smtp is still working using the same username and password. We are using O365 & everything looks normal. There errors we are getting say it is unable to authenticate.
Limits on Category, Sub Category, and Items Service Desk Plus Cloud
I am looking into revamping the current organization we have in place to eliminate old unused categories, subs and items. I was told there was a limit on how many of each there could be but have not found an answer as to if that is the case and if so
Service Request SLA Configuration
Hello, I am trying to set up or service request SLA and I'm not seeing any way to configure different SLAs depending on a field value (ex. status, priority). Is there any way that I can use a field value as a rule to configure different SLA's for service
Commited availability of SDP On Demand
Hi. We have a couple of banking customers that wants to use SDP OnDemand. However they are asking which is the Availability % commited for SDP Cloud once the terms of usage were accepted. Does ME has some document that states the commited availabili
Planned DR Drill for CN(China) and JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for ZOHO CN(China) & JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022 to ensure our DR Readiness in CN & JP Deployment. CN switch will happen in the morning and JP switch in the evening. This
Software Suit with different manufacturer ?
Hi Team, I want to create some software suits to count the installations. For example: Solidworks 2020. the SP03 is different with SP04, SP05. But they are the same software. i can't create a software suit to include them. Any good advice? Thank y
Assets: How do I import 40 assets without a CSV?
Let's say, I have - Created a product: Dell 24 Monitor P2423D - Have a bunch of serial numbers (these are modified for security reasons): G0XMVK9, 1YWMVK9, HXWMVK9, H8RMVK9, CXWMVK9, J10MVK9, DFPMVK9, FVBMVK9, FXWMVK9, 6YWMVK9, 1HRMVK9, CVBMVK9, FGRMVK9,
ServiceDesk Plus Cloud: Irrevocable loss of inline images in certain ServiceDesk Plus Cloud modules
Dear Customers, Inline images for certain modules of ServiceDesk Plus Cloud were irrevocably lost between Sept. 7th, 2022 and Sept. 10th, 2022 for certain customers. Impacted modules: Request Notifications and Reply Solutions Tasks Problem What went
End of Support for older TLS versions
In order to keep your communication with ServiceDesk Plus (Cloud) more secure, we will be retiring the support for older TLS versions 1.0 and 1.1 by 31 August 2018, and you need to upgrade to TLS v1.2 to enjoy uninterrupted and secure transfer of data. What is SSL/Early TLS? Transport Layer Security (TLS), formerly Secure Sockets Layer (SSL), is the old security standard for setting up connections between systems. It requires encrypting information in transit to ensure privacy, and authenticating
ManageEngine named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms
Dear customers, We are excited to announce that ManageEngine has been recognized as a Challenger in the latest Gartner® Magic Quadrant™ for ITSM Platforms. This is the third year in a row we have been positioned in the annual research by Gartner.
Execute actions automaticlly after approval in requests?
Hi Team, I am trying to config some life cycle for some requests. Is there a way to do this ? Once a request is approved. execute the next action automaticlly. if it is rejected. execute another action. Thank you.
Masterclass 2022, Season 2 - Episode 4: Integrate ServiceDesk Plus Cloud with Microsoft 365 (November 16)
Dear Customers, The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations bring enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. Further, we'll
Product-Vendor association is being used by a module. Hence cannot delete it
Dear Manage Engine Expert, I just create a demo asset with product and vendor relationship for test purpose. However, the product cannot be delete. So I go to vendors section and willing delete the assoication alternately, it seem also lock for deletion.
Add last note to Email Notification
Hi, Is it possible to add the last note to an email notification. When re-assigning tickets between IT Teams, it would be nice if the email contained the last note added, i couldn't see a variable in the email templates for this? Regards, Jamie
Maintenance tasks in the cloud version of SDP?
Hi Guys, In the onprem version of SDP we could use Preventative Maintenance Tasks to automatically create a ticket for the weekly tasks due on that day and have it run each week/month. We have now moved to the Cloud version of SDP and cannot find a similar
Auto Replies to new ticket based on Subject
I have a need/want to set up auto replies to tickets based on the subject line of the ticket... so if a user submits "I need help with my printer" it would see printer in the subject and then send a pre-made reply template with "Printer Troubleshooting
Changing default legend in SDP Cloud, Tech Availability Chart
Hi guys, We are running the cloud version of SDP and instead of having the legend as below... Is it possible to have headings such as "In Office", "Annual Leave", "Training" with the appropriate colours? Thank You
Upcoming enhancements in general,changes,projects,releases
Dear users, We are elated to announce the upcoming enhancements in general,changes,projects,releases.Below is a brief run-through of the same: Enhancements General You can now configure and customize announcements as banners. You can now create
Add TimeStamp to reply and forward template
Hs anyone figured out a way to add a timestamp to the reply or forward templates? I have a user request currently to have the time of the last technician update or response in the body of the reply/forward notification. I have looked through a lot of
IMAPs and o365 with cloud managed client
So i just got off the phone with support and was able to fix this with their help. If you are like me, you watched the video and looked at the web pages, and cant find any OAUTH settings. This is for the cloud hosted one. There is a little window in the
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