[Webinar] How ITSM and ITOM together automate CMDB, change, and incident management
Hey there, Are you an IT service technician looking to simplify and automate your CMDB, change and incident management? If you’re aiming to: Automate CMDB management and eliminate outdated records Map dependencies across every IT layer to visualize impact
Move request to 2nd instance automatically when closed
Hi, Is there a way or a workflow I can set up to create a request in a 2nd instance after it is resolved in instance 1. What I want. Request is logged using specific template. When this is resolved - It is closed in Instance 1. This in turn kicks off
Unused Additional Fields
Good day, It seems I have reached the limit of additional fields you can add in Service Desk Cloud. Is there any way I can run a report to see which additional fields is not in use or assigned to any templates, or any other way that does not involve checking
Edit Product Type - Remove Field from Additional Asset Details
I wish to remove two fields from the additional asset details section, which we created a while ago, but no longer require. How is this done ?
Issues with Service Desk Plus Cloud today?
I'm getting all sorts of errors and URLs not found, along with it being very slow. Support chat agents all appear to be busy, so normally indicates an issue. Although this page showing all okay? EU ManageEngine On-Demand Service Status
How can I use question answers in a custom script? (Service Desk Cloud)
Hello, I recently started working with the servicedesk in our company and wanted to get into custom scripting. How do I find the UDF-Name of a question field (resource field)? I tried using chatgpt and searched online, but those answers didnt help. Kind
additional headers with connection in invokeURL not working
Hi all, I'm currently implementing an extension that makes requests to our service outside of SDP. Due to some internal logic usage, we need to append an extra header. Currently I'm testing on my custom functions. Below is my code snippet: headerMap =
How do we create a report for Service Template > Resource Info tab > checkbox selections
Is it possible to create a report in ManageEngine ServiceDesk Plus Cloud that can filter and/or find the contents of a Resource item checkboxes. For example: We have a New Hire Service Template. In the second section that is called Resource Info, we have
Self-Scan with API key Not Working
My organization is getting an error when using the Self Scan with API key for systema outside our network. We would like not have to revoke the key. We have tested it in multiple different situations. We have realized that we are unable to ping sdpondemand.manageengine.com.
Project Module - Percentage Allocation to a Task
This is a request based on a old post in the question forum: Projects - Resource Allocation We are starting to use the Project Management module and having this ability will make the Resource Allocation report more useful. As it stands now, everyone is
Upcoming enhancements in Zia Cluster Analysis, Google AI Studio integration, multi-language solutions & Ask Zia as the default requester landing page in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Zia Cluster Analysis Introducing Cluster Analysis to
Custom view for Requester
Hi ALL My Requesters want create some Custom View - how to? They need: 1) All requests of my Department 2) All requests waiting my approval
Creating helper text or guidance in a change request
Does anyone have any tips on how I can add helper text or guidance inside a change request? Often the fields to complete are very generic and could use some guidance on how to complete them - but there doesnt seem to be a standard way of adding context
Allow for the duplication of more than one service request
Currently, you can duplicate multiple incident records at once, but only a single service request at a time. The organization I represent could benefit from the ability to duplicate multiple service request items, like you can with incidents. Duplicating
amlam
Can't display portuguese characters on request portal customization label
Hi, Team, My customer added a multi-language add-on to his license. After that, I tried to configure their Request Home Page using Portuguese characters inside a button. When configuring it, I can write it accordingly: but as soon as I save it, it shows
malmal
Are AU datacenter details available oin the Service Status page
Hi Team. We use the Service Status page as the first check on any potential issues we're experiencing. At the moment this doesn't show any Australian datacenter details. Are there plans to include this.
Request for Electronic Signature Integration in Approval Workflows
We currently use SolutionsDesk for ticket management and approval workflows. It would be extremely useful to manage approvals through electronic signatures directly within the platform, without relying on manual processes or external integrations. Is
Contracts management
Hi, I think could be a good idea to improve the contract management: - Integrate contracts detail on asset page - Give the possibility to import contracts details on asset import / creation - Add the list of assets on contracts report Thanks, Alberto
Search criteria not working inside custom widget
Hi all, I tried to use search criteria inside of a custom widget to get a specific record from a custom module but got the error message: message: "Value for url is too long" I wonder is there a way to use search criteria inside a custom widget? Thanks
Allow Custom Reports/Widgets in Private Dashboards
In the on premise SDP we were able to create custom reports/widgets in our private dashboards. It would be great to have this implemented in the Cloud as well.
Contract renewal doesn't always work.
We have recently added all our contracts in and I am finding that when renewing, sometimes the system does nothing when I click the renew button. I can create a whole new contract for it, and have had to do so a couple of times, but this is not ideal.
Disable Worklog
Hi, Is it possible to disable the worklog for a specific ticket template in Service Desk Plus cloud or adding the worklog automaticalliy with a script or custom function.
Notify Requester after a period of time (OnHold Status types)
Scenario: A requester submits a request and does not respond to the Technician. The Technician would like to close the request if there hasn't been a response. Use Case: ServiceDesk teams can reduce the total count of requests by closing unresponsive
Asset - Asset Details - Mandatory field
Is it possible to mark a field within the Asset DB that is mandatory, i.e. such as the Asset Tag and Serial Number fields.
Integration ServiceDesk Plus Cloud with Microsoft Power BI
Hello Support, Can ServiceDesk Plus Cloud integrate with Microsoft Power BI to obtain statistical data? Do you have a procedure for this integration? Regards, Rafael Vega.
Contract Expiration Notifications - Templates
We’re starting to use the Contracts module in ServiceDesk Plus Cloud (SDPC) to improve centralized visibility of our agreements. One of its most valuable features is the built-in expiration notifications, which help us stay ahead of renewals. However,
Enabling Self-Service Login for all users
Morning, I am just wondering if there is a way to enable self-service login for all users that are requestors in ServiceDesk plus, i would like this to be done automatically for all current and future requestors. Currently we are manually having to go
Actionable Messages for Outlook for all notifications
Dear Team, We have enabled Actionable Messages for Outlook; however, they are currently not available for all notifications. For example, the Request Created notification includes actionable messages, whereas the Request Resolved notification does not.
ServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority
Upcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far more
what is a manuscript in research? | Need Expert Guidance
Manuscript writing is extremely important as it involves all the important detail, guidance and necessary points that makes a research successful. But I need guidance from experts about what manuscript research is and how can I excel in this research
Dashboards - Lock Chart Types
Is there a way to stop technicians altering the chart type on shared Dashboards, so that they are all working from the same view. I have investigated the role settings etc, but cannot see anything that relates to edit rights etc.
Reports - Access to Dashboard (Missing)
The option when saving a report to allow Access to Dashboard no longer seems to be available on any new reports. Any idea why. I am the system admin, to have full rights.
Checklist API
Is there an API for creating and modifying checklists in ServceDesk cloud? I find them really tedious to work with, especially as you can't edit existing items, only delete and recreate.
SDP Cloud - Why no 'User' concept?
Unless ive missed it, there seems to be no easy way to find a users assets? Yes, you can open a previous ticket - and then link to assets. but thats a rather long way around. (As is the reporting) Is there no view where the user is core (central) - and
Report on multi-lookup custom fields
Greetings, I have noticed there is no possible way to report on custom field types "Multi-Lookup". I have common use cases for end users raising tickets with CMDB lookup fields for "Applications" for example. This data is important and crucial for reporting
Upcoming DR drill in IN on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho IN(India) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently.
Organisation Roles question.
Is there a way to assign organisation roles as CI owners in the CMDB rather than named individual users? Thanks
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