Enabling Self-Service Login for all users
Morning, I am just wondering if there is a way to enable self-service login for all users that are requestors in ServiceDesk plus, i would like this to be done automatically for all current and future requestors. Currently we are manually having to go
Actionable Messages for Outlook for all notifications
Dear Team, We have enabled Actionable Messages for Outlook; however, they are currently not available for all notifications. For example, the Request Created notification includes actionable messages, whereas the Request Resolved notification does not.
ServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority
Get inline attachment in a request note
Hi all, I wonder is it possible to get the attachment inside a comment (inline attachment) using any api endpoint? I tried the URL in the image tag "src" attribute, for example the inline attachment in the description is: "description": "<div class=\"personalize-wrapper\"
Upcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far more
what is a manuscript in research? | Need Expert Guidance
Manuscript writing is extremely important as it involves all the important detail, guidance and necessary points that makes a research successful. But I need guidance from experts about what manuscript research is and how can I excel in this research
Dashboards - Lock Chart Types
Is there a way to stop technicians altering the chart type on shared Dashboards, so that they are all working from the same view. I have investigated the role settings etc, but cannot see anything that relates to edit rights etc.
Reports - Access to Dashboard (Missing)
The option when saving a report to allow Access to Dashboard no longer seems to be available on any new reports. Any idea why. I am the system admin, to have full rights.
Checklist API
Is there an API for creating and modifying checklists in ServceDesk cloud? I find them really tedious to work with, especially as you can't edit existing items, only delete and recreate.
SDP Cloud - Why no 'User' concept?
Unless ive missed it, there seems to be no easy way to find a users assets? Yes, you can open a previous ticket - and then link to assets. but thats a rather long way around. (As is the reporting) Is there no view where the user is core (central) - and
Report on multi-lookup custom fields
Greetings, I have noticed there is no possible way to report on custom field types "Multi-Lookup". I have common use cases for end users raising tickets with CMDB lookup fields for "Applications" for example. This data is important and crucial for reporting
Upcoming DR drill in IN on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho IN(India) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently.
Organisation Roles question.
Is there a way to assign organisation roles as CI owners in the CMDB rather than named individual users? Thanks
Requests "Last Updated Time" is not updated when replies are received via emails - only on direct request update.
Dear ServiceDesk Team, As an admin, I'm sorting out tickets based on "Last Updated time" in descending order to follow up and see what are the latest responses and if there is something I should do from my side. A user sent me a reminder for a specific request to my own email when he noticed I didn't take an action on a specific ticket where he updated it by sending an email to the helpdesk email a couple of days earlier. I went and checked and found that the request contains his reply which was
License issue promoting user to technician
Hi, We're using ServiceDesk Plus Cloud Standard Free Edition and I'm having issue trying to promote users to technician. My current plan ID is "FP2006522636074" and I can see that it's limited to 10 technician? maybe it's 5 for the free edition, but anyway
Workflow is discarded after Editor edits Request
I am trying to set up a Workflow for a New Starter. The Request begins in the "On Hold" status, because an Editor was added to it. Once the Editor saves changes, the status is changed to "Open", automatically, irrespective of the Workflow. The Workflow
Service Disruption – IN DC | ServiceDesk Plus Cloud (16 December 2025)
Hello Customers, We experienced a service disruption in the India Datacenter on 16 December 2025, between 01:53:47 PM IST and 02:14:17 PM IST, with a total incident duration of 20 minutes and 30 seconds. As communicated earlier, a Disaster Recovery (DR)
Issues with custom widget
Hi all, I'm developing a custom widget in service desk plus cloud and encounter some problems listed below. 1. For plugin-manifest.json, what's the difference between 'personal' and 'org'? If I want to let all the users to have the widget I created, I
How can I convert a corrupted EDB file to PST without losing mailbox data?
Instantly convert a corrupted EDB file to PST with the trusted tool the MailsDaddy EDB to PST Converter Tool. This software safely exports all mailbox items such as emails, contacts, calendars, notes, and attachments into Outlook PST format without data
Report on Who Assigned
Hi I need to be able to report on the number of tickets assigned by particular people to a particular team, is this possible?
Computer Tech Reviews
Skyler Evans works for Computer Tech Reviews, producing comprehensive reviews designed to inform and educate readers. His professional writing style emphasizes transparency, accuracy, and depth. At Computer Tech Reviews, Skyler’s goal is to make complex
The request edit screen does not open for request tickets with registered tasks.
Starting today, when technician role members attempt to edit tickets in Service Desk Plus Cloud requests, the screen displays “Loading... Please wait...” and fails to transition to the edit screen. This issue occurs only on request tickets with registered
API call from Postman - Contracts Module
Hello, We need to make an API call to the contracts. We need the active contracts. We also need to make the call for two contract owners. Should the API call be made individually by the owner? Would it be two separate calls? Is there a video or tutorial
Upcoming enhancements on Support Handoff in Help Center in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements: Support Handoff in Help Center Ask Zia Help Center
Upcoming enhancements on Requests and Assets in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Requests: Archive canceled requests and requests that
Upcoming DR drill in US on 22rd Nov 2025 and 6th Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US(United States) Service on 22rd Nov 2025 and 6th Dec 2025 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more
How to Access Free Private Servers in Steal a Brainrot (Roblox): A Complete Guide
For fans of Steal a Brainrot on Roblox, private servers can offer a unique gameplay experience, whether you want to explore the game without distractions or set up sessions with friends. In this guide, I’ll share my insights on how to make the most of
Asset counting
Hi ALL Who knows how SDP Cloud counting Assets ? Is it means only IT assets or all?
No carga SDP
Solicitamos con urgencia su apoyo para validar acceso a SDP, no carga.
ManageEngine EU is down as of 9:43pm UK time
THe ME status page is all green ut the ZOHO EU status page shows ALL SERVICES ACROSS EU ARE DOWN...total of 79 services affected.... https://status.zoho.eu/#/incident/9vZ_Y8x6pBBw5SoL-YNOAV4m4m9GFLxHiMmpHxBwcNlnZMydUPdtcLhbdg5Vt3qNlOLl7j66gYzemsutBa
New Dashboard Filter- Technicians
The Dashboards are great but can only filtered by Site and / or groups. It would be very beneficial to also add a possibility to filter by Technician. The new Activities Dashboard is great and our Technicians would love to see this Dashboard just with
Intermittent Slowness in ServiceDesk Plus Cloud hosted in India Data Center
Dear Customers, We sincerely apologize for the inconvenience. We are currently experiencing intermittent slowness in the ServiceDesk Plus Cloud application hosted in our India data centre. A subset of customers is affected. Our team is actively investigating
Script to show fields when multiple items selected
Good day, Again I am in need of help from the script guru's here, I need a Service Desk Plus cloud script that can show or hide fields depending if one or more items is selected in a multi select field. AI gave me this: // Assume the multi-select field's
Service Desk Plus cloud custom script add number values and display result
Hi, Is it possible to create a custom scrip for Manage Engine Service Desk Plus cloud version to take the number values of two different fields and add them together and display the total number value in a third field. I have tried scripts created by
Assignment Helper Australia
Law Assignment Help I've had such a great experience with Assignment Helper Australia. They never miss a deadline and always follow the instructions perfectly. Their quality of work is top-notch, and I feel much more confident submitting my assignments
Time Elapsed Analysis
Hi ALL. My Managers want get info about status duration of each Requests like this How i can build similar report ?
New CMDB Category Not Appearing in ServiceDesk Plus Cloud
Dear Support Team, Could you please provide some insight on an issue I'm facing? I have created a new category in the CMDB setup area of ServiceDesk Plus Cloud, but despite several attempts and following the documentation, I am not able to see the new
Project Management Module
The Project Management module currently lacks an option to hide resolved tasks and display only open ones. As a task creator, I should be able to filter tasks assigned to my team members by their status (open, on hold, resolved). At present, the module
Import Requesters from GW
Hi ALL I need import part of my users (several hunвread) with many properties (site, office location, mobile phone, internal phone, manager, etc) from Google Workspace to SDP Cloud What is the best way do it?
Asset Tracking by Employee
Is there a way I can setup our Software Assets so I can allocate them by user and not workstation. We currently have a system in place where I can do the following: Create Software Asset and enter details (Name, Quantity, Costs, etc) - Example might be
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