Integration with Azure DevOps
We'd like to see integration with Azure DevOps to help us escalate Problems to our internal development team as well as integrate development releases through Change Management efficient with minimal duplication in data input across the two products.
New Date criteria in Maintenance Module
Hi guys, Would it be possible to have a new scheduled date criteria in the Cloud Maintenance module which would be "The first, second, third, fourth Monday, Tuesday, Wednesday, Thursday, Friday of the month"? Thank You.
Email fetching broken
All of a sudden our email fetching for all our sdp instances has failed yet the outgoing smtp is still working using the same username and password. We are using O365 & everything looks normal. There errors we are getting say it is unable to authenticate.
Limits on Category, Sub Category, and Items Service Desk Plus Cloud
I am looking into revamping the current organization we have in place to eliminate old unused categories, subs and items. I was told there was a limit on how many of each there could be but have not found an answer as to if that is the case and if so
Service Request SLA Configuration
Hello, I am trying to set up or service request SLA and I'm not seeing any way to configure different SLAs depending on a field value (ex. status, priority). Is there any way that I can use a field value as a rule to configure different SLA's for service
Commited availability of SDP On Demand
Hi. We have a couple of banking customers that wants to use SDP OnDemand. However they are asking which is the Availability % commited for SDP Cloud once the terms of usage were accepted. Does ME has some document that states the commited availabili
Planned DR Drill for CN(China) and JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for ZOHO CN(China) & JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022 to ensure our DR Readiness in CN & JP Deployment. CN switch will happen in the morning and JP switch in the evening. This
Software Suit with different manufacturer ?
Hi Team, I want to create some software suits to count the installations. For example: Solidworks 2020. the SP03 is different with SP04, SP05. But they are the same software. i can't create a software suit to include them. Any good advice? Thank y
Assets: How do I import 40 assets without a CSV?
Let's say, I have - Created a product: Dell 24 Monitor P2423D - Have a bunch of serial numbers (these are modified for security reasons): G0XMVK9, 1YWMVK9, HXWMVK9, H8RMVK9, CXWMVK9, J10MVK9, DFPMVK9, FVBMVK9, FXWMVK9, 6YWMVK9, 1HRMVK9, CVBMVK9, FGRMVK9,
ServiceDesk Plus Cloud: Irrevocable loss of inline images in certain ServiceDesk Plus Cloud modules
Dear Customers, Inline images for certain modules of ServiceDesk Plus Cloud were irrevocably lost between Sept. 7th, 2022 and Sept. 10th, 2022 for certain customers. Impacted modules: Request Notifications and Reply Solutions Tasks Problem What went
End of Support for older TLS versions
In order to keep your communication with ServiceDesk Plus (Cloud) more secure, we will be retiring the support for older TLS versions 1.0 and 1.1 by 31 August 2018, and you need to upgrade to TLS v1.2 to enjoy uninterrupted and secure transfer of data. What is SSL/Early TLS? Transport Layer Security (TLS), formerly Secure Sockets Layer (SSL), is the old security standard for setting up connections between systems. It requires encrypting information in transit to ensure privacy, and authenticating
ManageEngine named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms
Dear customers, We are excited to announce that ManageEngine has been recognized as a Challenger in the latest Gartner® Magic Quadrant™ for ITSM Platforms. This is the third year in a row we have been positioned in the annual research by Gartner.
Execute actions automaticlly after approval in requests?
Hi Team, I am trying to config some life cycle for some requests. Is there a way to do this ? Once a request is approved. execute the next action automaticlly. if it is rejected. execute another action. Thank you.
Masterclass 2022, Season 2 - Episode 4: Integrate ServiceDesk Plus Cloud with Microsoft 365 (November 16)
Dear Customers, The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations bring enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. Further, we'll
Product-Vendor association is being used by a module. Hence cannot delete it
Dear Manage Engine Expert, I just create a demo asset with product and vendor relationship for test purpose. However, the product cannot be delete. So I go to vendors section and willing delete the assoication alternately, it seem also lock for deletion.
Add last note to Email Notification
Hi, Is it possible to add the last note to an email notification. When re-assigning tickets between IT Teams, it would be nice if the email contained the last note added, i couldn't see a variable in the email templates for this? Regards, Jamie
Maintenance tasks in the cloud version of SDP?
Hi Guys, In the onprem version of SDP we could use Preventative Maintenance Tasks to automatically create a ticket for the weekly tasks due on that day and have it run each week/month. We have now moved to the Cloud version of SDP and cannot find a similar
Auto Replies to new ticket based on Subject
I have a need/want to set up auto replies to tickets based on the subject line of the ticket... so if a user submits "I need help with my printer" it would see printer in the subject and then send a pre-made reply template with "Printer Troubleshooting
Changing default legend in SDP Cloud, Tech Availability Chart
Hi guys, We are running the cloud version of SDP and instead of having the legend as below... Is it possible to have headings such as "In Office", "Annual Leave", "Training" with the appropriate colours? Thank You
Upcoming enhancements in general,changes,projects,releases
Dear users, We are elated to announce the upcoming enhancements in general,changes,projects,releases.Below is a brief run-through of the same: Enhancements General You can now configure and customize announcements as banners. You can now create
Add TimeStamp to reply and forward template
Hs anyone figured out a way to add a timestamp to the reply or forward templates? I have a user request currently to have the time of the last technician update or response in the body of the reply/forward notification. I have looked through a lot of
IMAPs and o365 with cloud managed client
So i just got off the phone with support and was able to fix this with their help. If you are like me, you watched the video and looked at the web pages, and cant find any OAUTH settings. This is for the cloud hosted one. There is a little window in the
Is there any way to scan XP/2003 computers?
We still have a few XP/2003 workstations. but the SelfScan.exe is not support these OS. But the vbs script "ae_scan.vbs" is still can run on XP. i tried to run it and i could generate the XML result file. But i don't know if we can upload this result
ManageEngine User Conference: London 2022
Dear Customers, ManageEngine's customer event this year will be better than ever. And it's just a few weeks away! This two-day event is packed with leadership forums, product technical workshops, one-on-one networking meetings, and product certifications
Delete accidental email on request
I have a technician who accidentally replied to the wrong ticket. I know the email has already been sent to the requester but is there no way for us to delete that email from the ticket conversation? What if it contained sensitive information? I would
Assets API: Get an asset by a serial number or an asset tag
As documentation suggests, we can get an asset by a unique internal ID. But is there a way to get an asset by its serial number or service tag? Sample GET request URL https://sdpondemand.manageengine.com/app/itdesk/api/v3/assets/162000000000961231 We
status_code 4000 when getting a list of assets via an API v3
Can you, please help me figure out how to get a list of assets via the API v3? First am requesting a token that has enough permissions to multiple scopes: As a result, I can successfully access the requests endpoint: However, when I am trying to get a
Can I still export filtered list from within request module?
Previously with our on prem instance of ManageEngine we had the ability to go into the request module and filter if desired then export to .xls, pdf. etc. Can this be done with hosted version of service desk plus?
Fetching stopped but we started again and still no tickets
Fetching is running but we haven't received any tickets. No changes have been made for this to stop fetching.
Is there a way to include the conversation thread in a reply
Hello, My technicians are asking if there is a way to include part or all of the conversation thread when replying to a case. It seemed like at one point this was possible when using the reply link on the red comment bar but now all we see is the reply
Is there a way to hide super admin from Technician
Is there a way to hide super admin from Technicians so that no one assign a ticket to him.
[SDP Cloud] Make the attachment field mandatory for requests
Hello Support. Please help with these questions. Question 1: In ServiceDesk Plus Cloud (OnDemand), is it possible to set the attachment as mandatory for incident and request templates? ServiceDesk Plus OnPremise allows you to make this configuration through Field and Form Rules (FaFR). We need to establish the attachment as mandatory when registering a new application. Question 2: Does ServiceDesk Plus Cloud allow you to configure additional fields of Attachments? Regards, Rafael Vega.
Performance issue
anyone else having issues with the platform at the moment, i can action tickets and i think it does the action but doesn't display the changes i have made, the mail server hasn't synced in 2 hours last update i can see was about 2 hours ago as well.
PowerShell Rest API V3 OAuth2 and SDP in Cloud
Dear Community, we would like to use PowerShell Rest API V3 and SDP in Cloud. We followed the instructions from this page: https://www.zoho.com/accounts/protocol/oauth/limited-input-devices.html and trying to to create initiation request -https://www.zoho.com/accounts/protocol/oauth/devices/initiation-request.html
What is "service" used for in purchase module?
I created a test PO and select the "service: item. After i received item. Where can i find it? Thank you. Not like the products. i can find it in the assets module..
Site or Department custom fields
Maybe I'm just missing it somewhere. How do you go about adding custom fields to the Site or Department items? I'd like to add a field for an internal reporting field titled "Cost Center" but I'm not seeing either of those categories available in the
Masterclass 2022, Season 2 - Episode 3: Build life cycles and workflows with a visual builder to standardize processes (October 26)
Hey there, The third episode of this season's Masterclass series is arriving soon! In this session, learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and
Access Worklog Timer using API
Is there a way to start and stop the worklog timer from the API?
There is a Limit for Tasks we can Upload, using files from Microsoft Project .mpp ?
We are getting FAILURE status hen we are Uploading Projects. There is a Limit for Tasks we can Upload, using files from Microsoft Project .mpp ? Thanks, Teno.
There is a limit number of Entries for Milestones?
In the Project Module, I need Add more milestones but looks like there is a limit. Could you comment. Thanks. Teno.
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