Customize Sign-in page
Hi Support Team. How we can customize Sign-in page? We have SAML authentication from oprem AD and want hide other sign-in method - is it possible ?
Export from Table sometimes in another language
I have a view setup and I select to download all data from that view using the option shown here: You can see in the subject line below that when the report is ready, sometimes it starts with "Solicitud Table" and sometimes it starts with "Request Table".
Using Request workflows, add checklists to Requests/Incidents based on set conditions.
When on-boarding a new staff member, we have to set the user up on different services based on the department or team they will be a part of. It would be beneficial if we could set up a workflow to add a checklist (per department) based on conditions
Deprecating Support for V1 REST API's for ServiceDesk Plus Cloud
Dear Users, We would be deprecating support for V1 version of REST APIs for ServiceDesk Plus Cloud. We recommend our users who are still using V1 to move to latest V3 version of REST APIs. Over the years, most users have moved to latest V3 version of
Email Alias populates the CC line of request
I have configured an alias to our primary instance mailbox. That alias is assigned as the Group Email and Sender's email for one of my Technician Groups. Whenever an email is sent to this alias, it arrives to the primary mailbox and is properly ingested
[SDF-87441] Microsoft Flow
Any plans to provide integration with Microsoft Flow?
Automaticaly Link requests with the same Subject
Is there any way to create a business rule that link new requests within an request in case both save the same exact subject ? I have devices that during the day triggers several alarms, those alarms automatically opens a ticket. The subject are the same
ServiceDesk Plus OnDemand - last_updated_time not present in Get List Request API response
Hi, We are building an integration with ServiceDesk Plus OnDemand. We are calling Get List Request API as below to get list of incidents/requests which were updated in last few minutes, along with their last_updated_time. We are passing the last_updated_time
Task Navigation Arrows
The Navigation arrows in Activities for Tasks does not appear to function. I have had a quick look through the settings and do not believe I have seen any options to change this. This is more of a quality-of-life issue/improvement as it would improve
Unable to add attachments to the request notes
We are trying to add attachments to notes via API, But, we are getting this error. Also, there is no option to add attachments in the UI. Is there any option to enable this?
Wait For Condition Timing
When using the "Wait For" condition in workflows, how frequently will the condition be checked?
SLA timers restarting when transferring tickets between SDP Cloud instances
The way we use SDP Cloud within our agency is that we have separate instances for our areas such as HR, ICT, Business Systems, Finance etc. We have found that transferring tickets between the instances creates a new support ticket, which means the SLA
How To: Create Closed Vs Open Ticket Bar Graph
Hello everyone, I am an intern, and this is also our company's first time using ManageEngine. I might not use proper terms so please inform me. I want to create a bar graph of closed and open IT tickets however we have multiple categories for open tickets
[Free e-book] 5 IT practices that you should stop right now
Hello there, Is your organization still clinging to outdated and inefficient IT practices? It's time for a change! Identify inefficiencies, strategize for improvement, and propel your organization towards sustained profitability. Our latest e-book reveals
Send announcements to a specific site, group , dept?
Just a suggestion but it would be good if there was a way to send announcements to the above with the option to not copy in technicians .
$loggedintechnician as technician option to request filter
Would be great if there was a way to create shared filters for team members where you can set it to display all of a groups requests as well as their own. ie would look like this? Group is example group AND technician is $loggedintech
Searching and Sorting in the Request View
Can you enable functionality to allow us to search and sort by all columns under the Request module? For example, we cannot currently search or sort by the 'Approval Status' column; this would be beneficial to allow requesters and technicians to quickly
Reassigning ticket to a group from the Requests view does not count as an edit?
We have technician auto-assigned enabled. This is supposed to kick in when a ticket is created or edited and it works fine for the most part. In the 'Requests' view, each request line has a dropdown where a ticket can be quickly reassigned to a technician
Enhancement to request "Need more information" for approvals, any update?
Dear, any update about the above feature? it's taken long time under implementation
Closed vs Open Incident/Request Graph
Hello everyone, I am an intern for a company, and this is their first time using ManageEngine. I am new to this so pardon my lack of knowledge. I am trying to create a line graph comparing closed vs open incidents and closed vs open requests. We just
Another slow Monday
Anyone else noticing slowness, or is it just us? Our users are reporting slowness and various errors.
Performance / Outage
It seems that every Monday for a few months now SDP Cloud has been very slow. Today I am getting error messages, blank page loads, and every other type of system issue you can imagine. Any performance or issue is not ideal, but for me, we have a major
Form rules for assets
Hello I'm wondering if Form Rules for Assets will be introduced to SDP Cloud? I have a need to disable the name field in the Asset form so that techs can not change the name of the asset. Changing the name and other details of the asset by unauthorised
How to implement custom script cascading selections in Change Template?
when I add a New Service Form Rule , There is Excute Custom Script action to choose; But there is no in New Change Form Rule . why ? if I want a Custom Script in Change Template , how should I do ? thanks
Upcoming enhancements in Requests, Zia,Asset, CMDB in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Zia,Asset, CMDB in SDP Cloud.Below is a brief run-through of the same. Request Last Updated By Requests now support Last Updated By field and can be viewed when added to request
Request technician assignment notification via ms teams
is there any way to assign tickets and have notifications be provided by Teams direct chat and to a common teams channel via a SDP Bot?
What does "Known Error" do?
I cant find anything in the help guides, but what does marking a problem as "known error" actually do? I cant seem to find any function, doesn't show is solutions/resolution, or as suggested for a user when creating a request. Thanks, Roy
Extending Workflows to incidents, service requests, problems, and assets in ServiceDesk Plus Cloud
We are delighted to announce that workflow automation capabilities in ServiceDesk Plus Cloud just got more powerful! Workflows, which were previously available for changes and releases, have now been extended to other ITSM practices too.You can now build
Upcoming enhancements in workflows
Dear Users, We are elated to announce the upcoming enhancements in workflows. Below is a brief run-through of the same. Workflows for Incident/Service Request, Problem and Asset Workflow is an automation that admins can configure to ensure the smooth
Show site-specific incident templates to Requester
Hi, Is there a way to hide all other templates and only show incident templates related to a specific Site that the Requester is a part of, from the home page? Thank you
Servicedesk plus free license on CLoud
Hi Can we setup free license of Manageengine servicedesk plus for 1 year on cloud with 5 technician logins?
Is it possible to make Microsoft Flow based on an existing flow by simply copy and pasting the flow or saving it under another name?
Is it possible to make Microsoft Flow based on an existing flow by simply copy and pasting the flow or saving it under another name? I want to make a virtually identical Microsoft Flow with the only difference being the destination Microsoft List that
Masterclass 2024: Episode 4—Extend proven ITSM best practices to other business functions [May 29]
Hi there, We are excited to invite you and your team to the fourth episode of this year's ServiceDesk Plus Masterclass series. In the fourth episode of Masterclass 2024, we will discuss how you can effortlessly enable other departments like HR, legal,
E-Mail notification in list view for ALL modules - not just requests
Currently we see an icon (either a red or green envelope) in the request list view when an email notification is either sent or received. This serves as a terrific way for our staff to recognize when a user has responded with current information for the
ServiceDesk Plus OnDemand - REST api for Webhook URL setup
Hi, On ServiceDesk Plus OnDemand, we can setup a webhook URL with required method, conditions & message body under Custom Actions. Is there any REST api available which can facilitate a developer to do the same? Thanks
ServiceDesk Plus OnDemand Webhook - Substitution variable for current time
Hi, While configuring JSON body for a ServiceDesk Plus OnDemand webhook, is there a substitution variable which we can use to send current timestamp? Thanks
Link JIRA ticket numbers to existing Service Desk Ticket
Hi all I am interfacing SD with an external vendors JIRA ticket system. I want to know how to avoid SD creating multiple ticket when they reply to ours. (JIRA won't update their subject line so each reply from JIRA logs a new ticket. It would be nice
Set logged in technician to incident technician in custom script using SDP cloud.
Hello, We are trying to create an incident template which is a very short form for people who walk in or call-in and the issue is fixed quickly. The form will only be filled out by the technician. I'm trying to make an incident template which populates
If / Else Functionality in Form and Business Rules
The nature of form and business rules to only apply an outcome for when a logical test (set by the conditions) is true limits what is possible and leads to bloat. For example, most situations requiring a form rule will have, at minimum, a true and a false
Follow vs. Share
The Follow and Share features look really similar on the surface, but I learned a bit about them today that I thought I'd share with others: Share - this sends a one-time email notification to the requester making them aware of the request, though it
Next Page