Filter Requesters by domain
Is it possible to filter the REQUESTER field by a domain? Use Case: We want to scope which users are found when staff/techs search for a REQUESTER. Our directory includes internal and external customers/emails so it's a way for us to simplify ticket creation
Service Disruption – IN DC | ServiceDesk Plus Cloud (16 December 2025)
Hello Customers, We experienced a service disruption in the India Datacenter on 16 December 2025, between 01:53:47 PM IST and 02:14:17 PM IST, with a total incident duration of 20 minutes and 30 seconds. As communicated earlier, a Disaster Recovery (DR)
What software can open PST file?
If you are looking to open PST file without Outlook, you can use specialized software like MSOutlookHelp PST File Viewer. These tools allow you to view all data stored in a PST file, including emails, contacts, calendars, and attachments, without requiring
Issues with custom widget
Hi all, I'm developing a custom widget in service desk plus cloud and encounter some problems listed below. 1. For plugin-manifest.json, what's the difference between 'personal' and 'org'? If I want to let all the users to have the widget I created, I
How can I convert a corrupted EDB file to PST without losing mailbox data?
Instantly convert a corrupted EDB file to PST with the trusted tool the MailsDaddy EDB to PST Converter Tool. This software safely exports all mailbox items such as emails, contacts, calendars, notes, and attachments into Outlook PST format without data
Report on Who Assigned
Hi I need to be able to report on the number of tickets assigned by particular people to a particular team, is this possible?
Computer Tech Reviews
Skyler Evans works for Computer Tech Reviews, producing comprehensive reviews designed to inform and educate readers. His professional writing style emphasizes transparency, accuracy, and depth. At Computer Tech Reviews, Skyler’s goal is to make complex
The request edit screen does not open for request tickets with registered tasks.
Starting today, when technician role members attempt to edit tickets in Service Desk Plus Cloud requests, the screen displays “Loading... Please wait...” and fails to transition to the edit screen. This issue occurs only on request tickets with registered
API call from Postman - Contracts Module
Hello, We need to make an API call to the contracts. We need the active contracts. We also need to make the call for two contract owners. Should the API call be made individually by the owner? Would it be two separate calls? Is there a video or tutorial
Upcoming enhancements on Support Handoff in Help Center in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements: Support Handoff in Help Center Ask Zia Help Center
Upcoming enhancements on Requests and Assets in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Requests: Archive canceled requests and requests that
Upcoming DR drill in US on 22rd Nov 2025 and 6th Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US(United States) Service on 22rd Nov 2025 and 6th Dec 2025 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more
Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
How to Access Free Private Servers in Steal a Brainrot (Roblox): A Complete Guide
For fans of Steal a Brainrot on Roblox, private servers can offer a unique gameplay experience, whether you want to explore the game without distractions or set up sessions with friends. In this guide, I’ll share my insights on how to make the most of
Asset counting
Hi ALL Who knows how SDP Cloud counting Assets ? Is it means only IT assets or all?
No carga SDP
Solicitamos con urgencia su apoyo para validar acceso a SDP, no carga.
ManageEngine EU is down as of 9:43pm UK time
THe ME status page is all green ut the ZOHO EU status page shows ALL SERVICES ACROSS EU ARE DOWN...total of 79 services affected.... https://status.zoho.eu/#/incident/9vZ_Y8x6pBBw5SoL-YNOAV4m4m9GFLxHiMmpHxBwcNlnZMydUPdtcLhbdg5Vt3qNlOLl7j66gYzemsutBa
Notify Requester after a period of time (OnHold Status types)
Scenario: A requester submits a request and does not respond to the Technician. The Technician would like to close the request if there hasn't been a response. Use Case: ServiceDesk teams can reduce the total count of requests by closing unresponsive
write for us
I am TejaVarma working as a content writer at Tech Gloss. So, we take immense pleasure in facilitating a fabulous favour to all the present-day writers to ‘write for us' about tech trends. latest gagets, apps etc. https://techgloss.com/write-for-us/
Request Conversation Deletion & Recovery
I accidentally delete conversation threads from my Requests more often than I'd like to admit, especially when things are busy and I'm flying around replying to tickets on a busy day. In the History tab (or Conversation tab), there should be a way to
New Dashboard Filter- Technicians
The Dashboards are great but can only filtered by Site and / or groups. It would be very beneficial to also add a possibility to filter by Technician. The new Activities Dashboard is great and our Technicians would love to see this Dashboard just with
Intermittent Slowness in ServiceDesk Plus Cloud hosted in India Data Center
Dear Customers, We sincerely apologize for the inconvenience. We are currently experiencing intermittent slowness in the ServiceDesk Plus Cloud application hosted in our India data centre. A subset of customers is affected. Our team is actively investigating
Script to show fields when multiple items selected
Good day, Again I am in need of help from the script guru's here, I need a Service Desk Plus cloud script that can show or hide fields depending if one or more items is selected in a multi select field. AI gave me this: // Assume the multi-select field's
Service Desk Plus cloud custom script add number values and display result
Hi, Is it possible to create a custom scrip for Manage Engine Service Desk Plus cloud version to take the number values of two different fields and add them together and display the total number value in a third field. I have tried scripts created by
Assignment Helper Australia
Law Assignment Help I've had such a great experience with Assignment Helper Australia. They never miss a deadline and always follow the instructions perfectly. Their quality of work is top-notch, and I feel much more confident submitting my assignments
Time Elapsed Analysis
Hi ALL. My Managers want get info about status duration of each Requests like this How i can build similar report ?
New CMDB Category Not Appearing in ServiceDesk Plus Cloud
Dear Support Team, Could you please provide some insight on an issue I'm facing? I have created a new category in the CMDB setup area of ServiceDesk Plus Cloud, but despite several attempts and following the documentation, I am not able to see the new
Project Management Module
The Project Management module currently lacks an option to hide resolved tasks and display only open ones. As a task creator, I should be able to filter tasks assigned to my team members by their status (open, on hold, resolved). At present, the module
Import Requesters from GW
Hi ALL I need import part of my users (several hunвread) with many properties (site, office location, mobile phone, internal phone, manager, etc) from Google Workspace to SDP Cloud What is the best way do it?
Asset Tracking by Employee
Is there a way I can setup our Software Assets so I can allocate them by user and not workstation. We currently have a system in place where I can do the following: Create Software Asset and enter details (Name, Quantity, Costs, etc) - Example might be
Masterclass 2025: Episode 9 – Modernizing your ITSM with high-value AI in ServiceDesk Plus Cloud [October 29]
Hi there, In the ninth episode of Masterclass 2025, discover how your enterprise can deliver a seamless service delivery experience through Ask Zia, powered by GenAI capabilities. We'll showcase how to deploy our upgraded GenAI-powered LLM-style conversational
Projects - Resource Allocation
In reviewing Projects within SDP Cloud, and use of Resource Allocation. If a task is assigned to a user it appears to allocate all 8 Hours of a day. As you can assign multiple tasks, and have then noted as over-utilized is there a manner in which you
Upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Sync Tasks to Office 365 Calendar Tasks in ServiceDesk
Capturing monthly payments of leased assets in ServiceDesk Plus
Does anyone have a suggestion of how to capture the monthly costs of leased assets in ServiceDesk Plus? We lease our end-user devices and some infrastructure equipment to spread out the cost over a longer periods. I'm looking for a way to capture the
wamlwa
How can I send an email notification to a specific user when a specific service template is created?
For example, when a new hire service ticket is generated, I would like a specific user (not technician) to be notified by email.
</span><h2>raghava</h2>
<<<>script> everyone
Business Rules vs Triggers: What is the difference?
Hi all, I have a cascading set of Business Rules that re-assign a service request to different teams, based on input of data in custom additional fields (meant for each different team). I can see that Business Rules and Triggers look almost identical,
New Integration: See how Log360 Security Intelligence Elevates Your ServiceDesk Plus Workflows
Often, the first sign of a security event hits the IT help desk—but without full context. This integration provides the missing link, synchronizing real-time SIEM security intelligence directly into your ITSM workflows. Join us for an exclusive session
Force Unique Change Role Assignments
Is it possible to validate if the same individual is configured in specific change roles? Use Case: In our environment, leadership wants two unique individuals to deploy and validate a change request. So, the same Change Deployer (i.e.: engineer) should
Next Page