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          • Pre-Release : Default site - "Base Site" for ServiceDesk Plus Cloud

            Dear Users,   We are working on the release of adding "Base Site" as default under the site configurations and below are brief details on this feature, functionality and behavior changes.   Site - Organizations may have several branches or sites, distributed
          • Best practice for MFA enabled ServiceDesk Plus (Cloud) account

            Good day, I would like to review what are the best practice solutions to securing the service account when all accounts are MFA enabled. Current Azure setup uses contitional access.  A Policy is setup to require Multifactor Authentication on all user
          • Approval history report with comments

            how can we get the approval history report and with comments in this cloud SDP?
          • User Defined Fields Used to Create Dynamic Subject Lines

            Hello,  I have created a Service Request Template for new Teacher account creation. Within this template are user defined fields that I would like to have populate the subject line when submitted.  I have attached a screenshot to help explain.  Thank
          • Servicedesk Cloud SLA Reports

            The SLA reports lack the detail needed by my business and we want to create a rich set of KPI's to issue both for improvement and for the business to measure. The Time Elapsed Analysis is the sort of metric we would like to publish with a criteria logged