Is it possible to add custom field on Scanned software?
We are looking to add CIA Triad (Confidentiality, Integrity and Availability) on each apps. This is for ServiceDesk Plus Cloud
How to change language of an istance
Hi I've 3 istance on a SDP cloud, I've to change the language for all user in one instance. How it is possible?
Adding a TAG to a Request via SDP Cloud API
Has anyone been able to do this? Is it even possible? Allen
Upcoming enhancements in AI in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in AI in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Generate Resolutions Using GenAI Auto-generate request resolutions based on conversations, technician notes, and
Increase the size of an attachment that can be uploaded
Currently the maximum size limit to upload shows as 50MB, can this be modified ?
SDPC - Software that is licensed/charged per month
We're trying to figure out how we can easily add in software that is charged on a monthly basis, where the total cost can change based on total usage. We cannot accurately estimate the yearly cost for some platforms.
Upcoming enhancements in Zia in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Zia in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Ask Zia-Conversational Chatbot You can now configure Zia Chatbot as a conversational bot to provide a smarter and
Does Service Desk Plus have a mechanism for support technicians to add 'notes' to a requestor?
Does Service Desk Plus have a mechanism for support technicians to add 'notes' to a requestor? Such as "This person is hearing impaired."
Bulk Update Asset Name in All Assets
We wish to change the name of a set of Assets. We were going to complete a bulk update via Setup / Data Administration / Import Data / Import Wizard, as we want to change the name of 400+ assets. But, this will not work as the new name will not allow
Upcoming enhancements in software,CI,integration,CMDB,release,integration and zia in ServiceDesk Plus Cloud.
Dear Users, We are elated to announce the upcoming enhancements in software,CI,integration,CMDB,release,integration and zia in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Features Software Manufacturers Technicians with SDAdmin or
Free webinar: Cut ticket noise and fix issues faster with ServiceDesk Plus + Endpoint Central
Hey there, It’s common for IT teams to face the same issues day after day: password resets, patch requests, and those never-ending ‘my app won’t open’ tickets. The good news is there’s a way to eliminate a lot of those repeat tickets before they hit your
Bringing decision intelligence into your ITSM operations by integrating ServiceDesk Plus with Analytics Plus
Hi there, Imagine this: Technician utilization has shot past 100%. Your team is logging overtime, yet unresolved tickets keep piling up. The pressure is mounting, and burnout feels inevitable. Meanwhile, combing through complex reports and scattered ticket
Delivering secure & superior service experiences by embedding privileged access security into ITSM
Hi there, As the threat landscape intensifies, hidden security gaps in your ITSM workflows—like inconsistent access provisioning during employee journeys—can quickly turn into ticking time bombs. As the global economic impact of cyberthreats is expected
Feature Idea: Read Receipts & Secure Messaging for ServiceDesk Plus Cloud
Hello ServiceDesk Plus Community, As a long-time user of ServiceDesk Plus Cloud, I'm always looking for ways to improve our workflow, security, and compliance. I would like to propose two features that I believe would be game-changers for both technicians
Avoiding duplicate autmated tickets
I'd like to autogenerate some tickets from a csv file containing a list of issues. I was going to do that by generating emails to our ServiceDesk mailbox. Eg with subject "Install Windows 11 on xxx", or "Remove xxx from computer yyy". The problem is that
Increase Records per Page (for Admins)
Admins frequently have to perform bulk actions on tickets for various reasons: - Assign tickets to a different group, site, technician - Modify the assigned Categories - Bulk closure - etc. Would like to recommend that for Admin users, we have the ability
u4gm Path of Exile Boss Fight Strategies — Defeat Major Bosses with Ease
Boss fights in Path of Exile pose significant challenges but also offer some of the best rewards. This guide breaks down key boss mechanics and strategies to PoE 1 Currency help players defeat the toughest opponents efficiently. Key Bosses Overview Major
[UPDATED] ServiceDesk Plus Cloud ends its mobile web/browser application for the better
Dear Users, We're making some changes in ServiceDesk Plus Cloud's accessibility on mobile devices to enhance your experience as a user. ServiceDesk Plus Cloud will no longer be supported on mobile browsers, effective from 1st August 2019. You can continue
Custom Actions to automate ticket management
Scenario: Organization ticket retention rules are in place to manage how long a closed ticket remains within the SD+ instance. Current State: Every month the SD Admin deletes tickets found in the Archive section with a 'Completion Date' of 3 years or
Translations
Translations have been a fantastic feature within the on-premise version of ServiceDesk Plus. A feature which has been very useful and popular with my customer base and implementation projects delivered. I would very much like to see this be available
Slowness in SDP – Assets Module
We are currently experiencing performance issues with ServiceDesk Plus (SDP), specifically when working within the Assets module. The system is responding slowly, which is affecting our ability to manage asset-related tasks efficiently. We appreciate
Migrate from Google Workspace to Office 365
Hi ALL I have simulated case - Change cloud provider from Google Workspace to Office 365. Currently all Requestors sign in to SDP Cloud as Google's users. What i need reconfigure in SDP Cloud side if Google Workspace will be changed to Office 365? What
How can I send an email notification to a specific user when a specific service template is created?
For example, when a new hire service ticket is generated, I would like a specific user (not technician) to be notified by email.
Masterclass 2025: Episode 7 - Build a robust ITAM practice with ServiceDesk Plus Cloud [August 20]
Hi there, In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and
How to Hide Unanswered Fields in ServiceDesk Plus Cloud
How do I hide a field/fields that have not been answered on an incident request? We have many fields on our form and do not need to fill every field out when submitting a request. After submission, all of the non-answered fields show on the Request Details
Asset Audit
Enable Asset Audit by site
Search
Enable Search on every screen with a control in your profile
Fallout 76 caps guide: 26 efficient trading tips for marketplace success
If you’ve spent any time wandering the wastelands of Appalachia, you know that Fallout 76 caps are the lifeblood of survival. Whether you’re stocking up on ammo, rare crafting materials, or just want to decorate your CAMP, having a steady flow of caps
Asset Acknowledgement
Enable Asset Acknowledgement by site
Assets
Possibility to add tags to an assets (like the tags that already exist for request) Possibility to search & report a these tags
Autoassign with specific technician groups
Can you auto assign technicians based on technician group or ticket category? I have some tickets that on specific categories should only be assigned to specific technicians, some categories should be assigned to two or three technicians. Can I have a
Custom html on request forms
My technician users are asking if there's a way to show discretionary text on the request templates, either static text or text that dynamically displays based on a field selection. For example, if a request selects priority High and category Safety,
Use SITE as part of Risk Assessment on CHANGE module .
Manage Engine provide us with this very useful Risk Calculator for Change Management. I followed the instructions and it works as it should: (apart from some translations, I'm using the exact same code as presented on this tutorial) https://www.manageengine.com/products//service-desk/it-change-management/change-risk-assessment.html
How to convert chat to Service Request (not Incident) ?
Hi ALL Our Users using Chat very intensively as mode of request creation. Currently Technician can convert chat only to Incident but we need convert chats to Service Request in 80% times. Dear ME Team could you implement this feature in SDP Cloud.
Massive update of Changes
I have 200 closed changes and I need to add 1 piece of data, specifically, a date. How can I do it? I tried the IMPORT WIZARD for Change. Using a dummy ID (CHG-100) and the changes sample CSV file. Trying to modify only the title on this particular change
Optimization Issue - Records not updating
There is an optimization issue that causes records not to be updated after switching pages. Apologies for the unclear images but these are the only ones I have been provided with where the issue was captured. You can see in the images below that the page
Notify REQUESTER when a task is assigned
Hello, would like to notify the requester that action is being taken on the incident = task is being assigned (in my case we are "setting an appointment" - is there any way to include the REQUESTER when the task is assigned or when the task "reminder"
wawa
Change SLAs for ServiceDEskplus Cloud
We are in the middle of refining our Change Management templates, business rules and configuration but realised there are no Change SLAs? CRs often should have SLAs for the ff reasons: Set expectations for response and resolution times. Ensure timely
Slow Performance or Crashes on Android Tablets with ServiceDesk Plus v12.2
I've noticed significant lag and unexpected crashes when using ServiceDesk Plus v12.2 on Android tablets. I've already tried reinstalling the app, clearing cache/data, and updating Android, but the issue persists. Has anyone else experienced this? Any
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