Workflow - Auto Assign Tasks
I'm running SDP On Demand and I was curious if there was a workflow section or a way to auto assign tasks to technicians once a task is completed. Travis
Disable "Close Request" for Technicians
Good morning, How can I configure the software to remove the "Close" button for technicians? We cannot allow that technicians close their requests. If a request is solved, they must change it to "resolved" and then the cliente receive the email and close the request or re-open it. We know some technicians will change the status to "Resolved" but others will change to "close", and without the client permission. To solve this, we need to disable the "Close" button and option for them. Thanks in advance
Automatic Email to Solution Approver
I'm currently running SDP On Demand. How do I set up emails to approvers for a solution? Currently if a technician creates a solution they can submit it for approval, but they need to know who to send the email to. Is there a way to submit a solution approval directly to an approver? Thanks, Travis
SDP Ondemand Copy Template
I was curious if there was a way to copy templates in SDP On Demand. I posted in the SDP forum and realized I was in the wrong place. Thanks, Travis
MASS update on "Service Request Approver"
Hello, We are implementing ServiceRequest workflow and needs "Service Request Approver" setting on 300 users. Does anybody know how to do this with "mass" update manner? ...like csv import or SQL something like that. Furthermore we would also like to know the way to perform mass update on "$HEAD" for each departments. Thank you very much!!!, Newly contracted SDP-ondemand-user
Change Management-Making additonal fields manadatory
How to make additional Fields manadatory in Change Request ??? Apperciate your inputs. Regards Zulfikar
Using Servlet API on hosted domain sdpondemand.manageengine.com
Hi There I am trying to make use of the Servlet API on servicedesk hosted at sdpondemand.manageengine.com... What is the correct machine name and port to use for servlet API access? http://<machine_name>:<port_number>/servlets/RequestServlet?operation='AddRequest'... Thank you Richard.
how to create new user account
how to create new user account