Show Project Title for Milestone Tasks
We cannot see project titles for tasks that are part of milestones. This causes confusion when managing tasks from different projects, especially considering we utilize project templates in which the milestone names are the same and can have two or more
Feature Suggestion - Quick Status Scheduler Options
I find myself wishing for a quicker way to set the Status Scheduler change time. Right now you need to click the checkbox, select status changing To, date, hour, and minute. It would be fantastic if there was a way to speed this up, something that can
Request to add Collapsed or Expanded View Option for Solutions in SDP
Having solutions set to be collapsed by default is horrible. When end users click on the solutions, they have to click on the tiny "more button". The comments area takes up a large amount of space, even when it's empty. It should be simple to add the
Self Scan Agent Development Thread - no vbs
the current use of vbs as a method of inventory does not work in a modern secure world. appropriate security should block all vbs from running. ME are developing an Agent to replace the current selfscan tooling this is a thread for them to update us all
Re-engineer SDP Cloud Asset Probe and Discovery to not seek Domain Admin credentials
our security team will not let us utilise a domain admin account as, correctly, there is an account with the permissions required that isn't domain admin. its poor security and design principal to fall back on domain admin credentials!
Allow Users with no Account to View Solutions.
It would be very useful if some Solutions could be made available as View Only for those without accounts.
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Teams Channel Addin Search Requests by Ticket ID or Requesting User
As a helpdesk operator i want the ability to use the teams addin to highlight a ticket and discuss it in teams; i want to be able to search for a request/incident by requestor or request #ID in addition to current request title. the current ability to
Using Request workflows, add checklists to Requests/Incidents based on set conditions.
When on-boarding a new staff member, we have to set the user up on different services based on the department or team they will be a part of. It would be beneficial if we could set up a workflow to add a checklist (per department) based on conditions
[SDF-87441] Microsoft Flow
Any plans to provide integration with Microsoft Flow?
Allow users to view requests from their direct reports
Several managers in our organization have asked for the ability to view requests submitted by their direct reports. The current options under "Requester allowed to view" do not allow for this. The closest option "View all department requests" is too broad.
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Send announcements to a specific site, group , dept?
Just a suggestion but it would be good if there was a way to send announcements to the above with the option to not copy in technicians .
$loggedintechnician as technician option to request filter
Would be great if there was a way to create shared filters for team members where you can set it to display all of a groups requests as well as their own. ie would look like this? Group is example group AND technician is $loggedintech
Show additional information on parent request from Task view
When viewing a task, very limited information is displayed on the parent request, just the request name as a clickable link. It would be helpful to see additional information in this view, such as the request ID, priority, status, and group/technici
E-Mail notification in list view for ALL modules - not just requests
Currently we see an icon (either a red or green envelope) in the request list view when an email notification is either sent or received. This serves as a terrific way for our staff to recognize when a user has responded with current information for the
If / Else Functionality in Form and Business Rules
The nature of form and business rules to only apply an outcome for when a logical test (set by the conditions) is true limits what is possible and leads to bloat. For example, most situations requiring a form rule will have, at minimum, a true and a false
Follow vs. Share
The Follow and Share features look really similar on the surface, but I learned a bit about them today that I thought I'd share with others: Share - this sends a one-time email notification to the requester making them aware of the request, though it
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Make Search Bar always visible and have it search configuration items as well as content
Similar to GCP and Google Workspace, an always-on search bar would reduce my clicks by allowing me to search for both content and configuration settings.
Reminders Visibility to All Team Members - ServiceDesk Plus
It would be great if we had the ability to be able to see reminders from other teams members in tickets in ServiceDesk Plus. At present, we can only see the reminders that we have set and no one else's.
Add a cooldown timer for emailing a requester 'Your Ticket Has Been Updated".
Today I updated a ticket, and saved it and the requester was notified via email 'Your Ticket #1234 has been updated!". I then realised I needed to make another change, generating a second email. "Your ticket #1234 has been updated" And then I had to import
Allow requesters to customize which notifications they receive
This was a feature of a ticketing system we replaced with ServiceDesk Plus Cloud, but it had a neat feature I wanted to suggest here. Our old ticketing system had a list of default notifications that the sys admins configured, but each requester user
Integration with InTune (Endpoint Manager)
As more clients are moving toward InTune and co-managed environments with SCCM it would be great to integrate the Asset Discover and management with this product.
Powerautomate connector support Triggers aswell as actions
Support triggers within powerautomate aswell as actions. when a incident request is created when a incident request is updated this means rules can be defined to support basic logic; trigger: if incident is updated with support group DEV; action: create
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Reports from Job History
Good day, It would be nice to be able to pull a report based on job history. Possible scenarios include generating a report based on certain similarities, such as being on hold; and seeing the actual history of similar jobs to understand if they were
Assign task to another instance
Our organization has some work orders, for example new hire onboarding, that require tasks to be completed by multiple departments existing in different ServiceDesk Plus cloud instances. For example, for a new hire, IT will set up workstation and network
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Single view of assigned tickets and tasks for technicians
Add single list where technicians can get a view of all tasks and incidents/requests assigned to them. Ideally, I’d like a list of all incidents/requests assigned to the logged in technician, and any tasks assigned to the them and associated to a ticket assigned to the technician would be displayed as a sub-record of the incident/request. Tasks which are assigned to the technician but the parent ticket is assigned to another technician should be displayed as well, but should clearly indicate who
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Create a Official Microsoft Sentinel Playbook to create/update Helpdesk tickets
we don't have inhouse dev it would be great to have a official Sentinel Playbook supported by Zoho that can create support incidents to support ticket creation where SOAR cannot help or work. the ability for the ticket to be updated the ability for the
Feature request - ability to filter out result via right-mouse click
Hi there, I'd like to submit a feature request that I think could be quite useful. When you click on Requests, and use one of the filters, e.g. All My Requests, could there be functionality built in which would allow you to drill down into that list further?
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Warning when sending notification to an email not associated with a user
Our organization has a number of email distribution lists, including one for all staff. When sending email notifications from the Requests, Changes, and other modules, ServiceDesk Plus allows you to type in an email, which is excellent. A helpful enhancement
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bring @mentions from On prem version to cloud
In the onprem version of SDP, you can @mention a technician in notes which would notify them in the SDP website and by email, this was very useful when another technician was required to assist in a ticket, but the ticket didnt need to be assigned to
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Task Notification Improvement Ideas for Service Desk Plus Cloud
Our organization is currently facing an issue where ticket owners receive individual notifications for every task picked up or assigned to them. Unfortunately, we cannot simply turn off task notifications on assignments since there are instances where
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