Error in ServiceDesk when generating reports.
Good day, I'm new to the community and I wanted to make a query because the SDP is causing me an error when generating the reports (view attach). Note: The upper limit will be applied as 5000 for request module based queries, having selected columns description/resolution and 50000 for other queries. This happen with any report to generate. I commented that I have installed the version of SDP 9.2 Build 9209. I would be grateful for your support.
Critical problem to generate approval by python
Hi I'm Sergi. We have updated to the last version of ServiceDesk Plus. We have some serious problems to generate approvals by python's script. In previous versions all our python scripts works correctly. But now don't work, in previous version we could see in the historials tag if there was an error in script, now not Attach our python script if your wants to try #!/usr/bin/python import sys import json import urllib import pyodbc; file = open(sys.argv[1], encoding="utf-8-sig") data=json.load(file)
SQL query to define technicians aged report
Hello Could someone please help me with a sql query to report all technicians and aged ticket. similar to the below (but rather than group, would like technicians) Technicians name Total Pending Count 0 - 2 Days 2 - 5 Days 5 - 10 Days 10 - 15 Days 15 - 30 Days More than 30 Days Technician ID 1 Technician ID 2 34 0 0 0 0 0 34 Technician ID 3 31 1 0 0 0 2 28
What does desktop central trigger off to generate the "reboot Required" flag?
We had some technical issues recently and we have a large number of machines reporting reboot required but its not the flag that prompts users. We are trying to determine what resets this flag so we can better understand the issue. Boxes showing this were patched and rebooted after the patch.
Report
hi i need to create report like this (see attachment). if its possible please help me. i need to make this report from all saturday to friday .
Distribution server, using a NAS
We have a remote site that doesn't have a good WAN connection. Instead of setting up a computer to be at the remote site, is it possible just to use a NAS as a storage for files.
How to upgrade to Windows 10 Operating System using Desktop Central?
https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html?dci-sdthow\r\n This isn't nearly as useful since desktop central cannot determine the difference between windows 10 versions when creating dynamic groups, deploying software or even in computer details. However desktop central at least knows what patches they should get but that's it. if we could create dynamic groups based on v1511, v1607 and 1703. Now I could target old versions of windows 10 efficiently. it should
A new hotfix to Desktop Central 10 is now available- build 10.0.140
hello Support, where can I download the update please ? regards claudio
Disabled accounts on resources
Hi, What is the rationale for PMP not discovering disabled accounts on Windows resources? Thanks, - Steve
ability to customize the requester details area
ability to customize the request details area? Is this on the road map for the on-demand. We would like to see Site added to this area.
ServiceDesk Plus 9326 Released
Dear Users, SDP 9326 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9326: SD-68936 : Mail fetching error occurs if the server redirection is configured in server.xml. SD-68901 : Unable to create requests on behalf of another user. SD-68919 : Request custom menu is not displayed under the "Actions" menu of the request tab. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
[WEBINAR] Build a better help desk - Simplify AD management
Perform trouble-free user onboarding and offboarding, secure permission management, and simplify vendor contact management . Hang on! Did we say 'perform'? Nah! All you got to do is just call the shots. Simplify Active Directory management by having all your ServiceDesk Plus requesters as "workflow requesters in ADManager Plus" as well. REGISTER Webinar: ' Building a better help desk with business workflow for AD management ' Date: 1st November 2017 Time: 2 AM AEDT Presenter: Jay, Product
Hi, Is it possible to install a certificate in multiple vm's through free admin tools ? Please advise
I want to install a certificate on 10-30 vm's at a time, Is there any option in windows admin tools ? please let me know as soon as possible. Thanks
Report of the week: Average response time by category
What is response time? Response time is the time taken for a technician to respond to a request. It tells you exactly how much time your technicians took to respond to a request. Response time is important because it is a direct measure of customer satisfaction. Lower your response time, the higher the level of customer satisfaction. Response time is also indicative of the efficiency of service teams and their work flow models. Here's an average response time report created using Analytics Plus:
Webinar: Password Manager Pro end-user training
Hi All, Password fatigue can put your entire organization at risk by making your employees start acting recklessly when it comes to using and sharing passwords. It's up to IT teams to play defense against this fatigue by equipping employees with the right set of tools, like Password Manager Pro, and periodically educating them about growing threats from hackers and malicious insiders. In an effort to help IT teams educate users on enterprise password management, ManageEngine is offering a free training
Mail Server Settings
Good day. I create a topic "Mail Server Settings" and it is now working perfect but all of none-grouped email had been deleted. How may I create a separate mail account and alias it to the mail ID? And also, are there still ways to recover those deleted mails? Thank you in advanced.
IOS Push Notifications certificate expires today
Dear User(s) ServiceDesk Plus MSP - IOS push notification certificate expires today. Hence to overcome push notification issue, please follow the steps below : 1. Shut down Servicedesk Plus MSP application service. 2. Navigate into <ServiceDesk Plus MSP_home>\server\default\conf folder. 3. Download the "SDPProductionCertificate.p12" file from here and paste it in the above mentioned location. Delete the existing file. 4. Start the application. We will update this file in our next hotfix release
Repair CorelDraw File using Free Methods
From time to time, users may experience file corruption for various reasons. This is most unfortunate especially if a great deal of time was spent in the creation and designing process. CAUSE First, you would need to identify what may have caused the file corruption. Possible causes could include: Document was corrupted / not saved due to the program crashing or hanging Saving large files to a network drive. Documents created in earlier versions of CorelDraw® are no longer accessible PREVENTION 1.
Critical Update! - Ensure your Desktop Central build is 90072 or above
Hello Folks, Greetings from Desktop Central Technical Support Team. The April month's Newsletter from Desktop Central carried the bellow message Critical Update! - Update Desktop Central to latest version It is recommended to update your Desktop Central build to the latest version before upgrading to Windows 10 Creator update. Upgrading your computers without the latest version, might hinder the Desktop Central performance. I just want to re-iterate the same message to ensure that you are in or above
Learn from our 'Use Case' posts in ManageEngine forums.
Hello users, We hope that you find AlarmsOne helpful in making your IT alert management simple and effective. To help you make use of AlarmsOne to its maximum potential, the AlarmsOne team has planned to post a series of 'Use Cases' in our ManageEngine Community forums. We'll discuss different scenarios where AlarmsOne can make things simple for you. You can also participate in the discussions and ask the questions you have. In case you come across any scenario where you think AlarmsOne can
User Groups Not Associating to Service Templates
Hi, After updating to version 9323, I found that requesters assigned to user groups can't see the service templates associated with that user group. I also updated to the latest version and it didn't resolve the issue. I'm just curious if anyone else is having this issue or if it seems to be only me.
O365 Manager Plus 4111 released with the 13 new reports and high availability feature for minimal product downtime.
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4111. This build brings high availability capability along with a bug fix. Feature: High Availability: Designate a standby server to maintain high availability during unscheduled downtime. New Reports: Azure AD Role Administration Recently Added Member to Role - Gives details on users added to the admin role. Recently Removed Member from Role - Gives details on users deleted from admin role.
How to show attribute "postOfficeBox" in user report "Disabled Users"
Good Morning Is it possible to display the "postOfficeBox" a attribute in the module "Disabled Users"? I use Postgres DB thanks
Automation workflows not viewable by other technicians
We created a bunch of automation tasks while logged in as the Admin account. Now when we login as an Active Directory account we don't see the automation tasks. We have made the users Super Admins and we still don't see the tasks. Are there any procedures to be able to have all of the technicians view/change automation tasks for each other? Thanks -Drew
Editing a Timespent Report
Hello, I would like to add the columns Task ID and Task Group on the Timespent Report, is it possible ? Thank you.
AD OU movement and rename
Changes in AD structure result in searching for users, groups to not return all objects?
itunes customer service call 1 877_658_5919 itunes customewr service number
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hyper-v host an VM
hi i have 2 hyper-v host which are installed 4 virtual machine on every host, question is ; i added first host to opmanager , also sees virtual machines, second do not. i am using WMI. could you please help?
Dynamic Group Password Policy Not Applying As Intended
I am currently running version 9.0.0, Build Number 9003. I setup a dynamic group for local administrator accounts based on what discovery has found through the AD import (These are Windows Servers). I associated a custom password policy called Local Admins (It simply has a Min/Max value for the password of 24) to that Dynamic group. I have the default password policy set to another custom policy called <Company Name> (The Min is set to 8 there and the Mac set to 50 since we have password all over
BUY YOUR REGISTERED DRIVER ICENSE, PASSPORT, ID CARD, VISA, (krusbert8@gmail.com)
We are the best producers of authentic documents with the best machines and holograms duplication with fast delivery world wide. WhatsApp number ............ +4915775643139. We can help you obtain genuine data base registered driver's license with driving test documents that justify that your driver license is registered in the data base system, identity cards, biometric passports, residence permit, social security number (SSN), birth and marriage certificates, stamps, school diploma, visa (business,
duplicate users
Hello, how can we clean the same users who have been opened more than once in the same customer. Manuel cleaning will take so much time, is it possible to delete sp or query? regards, Ertan
SSL Certificate Renewal
Hello, We need to renew our ssl certificate for Service Desk Plus (on premise installation). It an AlphaSSL certificate. Tried to follow these guides but without success (https://www.manageengine.com/products/service-desk/help/adminguide/). Installing SSL Certificate Renew SSL Certificate Installing .PFX Certificate Please help.
Mail Server Settings
Hi All. Good day. Is there anyone who could assist me in configuring the Mail Server Settings? We are using Office365. May I kindly ask, what should I put under the following?: Incoming Server Name/IP Address User Name E-mail Type Port Outgoing Sever Name/IP Address Reply-to Address E-mail Type Port User Name (whose user name to use?) Thank you in advanced!
Register for our free webinar "Auditing 101: Stay compliant and secure your enterprise with SIEM"
Register for our free webinar "Auditing 101" to learn how a SIEM tool can help you leverage the power of auditing to meet compliance regulations and secure your enterprise. We will also introduce you to Log360 (an integration of EventLog Analyzer and ADAudit Plus), our comprehensive SIEM solution which can keep your auditing woes at bay. You can even get all your queries answered by our product experts during the session. Date and Time: November 1st, 12:00 PM IST and November 2nd, 2:00 PM GMT Register
https://www.manageengine.com/network-monitoring/maps/ returns white page
https://www.manageengine.com/network-monitoring/maps/ returns white page at the moment.
9326 Issues
Dear Team, We have been faced with a new set of issues after the upgrade, 1. It takes longer while sending approvals for incidents or service requests. 2. Deleting an approval does not change the Request status from On Hold to Open. 3. Users keep getting approval alerts even when there are no approvals pending. Your help is much appreciated.
Attend ManageEngine's Active Directory & IT Security Seminar in Adelaide | Nov 9, 2017
Hi, We are very pleased to invite you to our Active Directory and IT Security seminar in Adelaide on November 9, 2017. This is a great opportunity for you to get acquainted with state of the art Active Directory management and monitoring techniques. With "IT security" being the need of the hour, this seminar will also give you valuable insights on how to thwart various threats. Date: November 9 Venue: Peppers Waymouth Hotel Register Now Highlights & Benefits
Attend ManageEngine's Active Directory & IT Security seminar in Melbourne | Nov 9, 2017
Hi, We are very pleased to invite you to our Active Directory and IT Security seminar in Adelaide on November 9, 2017. This is a great opportunity for you to get acquainted with state of the art Active Directory management and monitoring techniques. With "IT security" being the need of the hour, this seminar will also give you valuable insights on how to thwart various threats. Date: November 9 Venue: Peppers Waymouth Hotel Register Now Highlights & Benefits
[KB] How do I monitor messages based on their content in my Exchange Online environment?
There are several reasons for which you, as an Exchange admin, need to identify emails with certain words in their content. You need to monitor your users' email content to: Identify the source of a data leak during internal investigations. Detect spam emails. Locate emails with malicious attachments. However, using the native tools to locate emails based on content keywords is no simple task. Solution: Exchange Reporter Plus provides the following three Exchange Online content reports that help
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