[Free e-book] Move beyond point-in-time compliance and stay audit-ready with continuous compliance monitoring
Hi there, If every audit turns into a data reconciliation exercise, two structural issues are usually behind it: fragmented evidence and point-in-time audits. What if your compliance posture didn't need to be rebuilt every audit cycle? Continuous compliance
[DidYouKnow - 53] Tuple Limit in ServiceDesk Plus
In ServiceDesk Plus, the tuple limit can be understood as a control over the number of records stored or operation can process or retrieve at a time. This is particularly useful in an environment where large volumes of incidents, service requests, changes,
Error: Tuple limit exceeded
I keep getting this error when trying to attach a document on a ticket
Localized currency formatting (thousands separators) on Purchase Orders
Hi team, Could we request a fix/enhancement for the currency display on Purchase Orders? Right now, large amounts don't include thousands separators (for example, showing 1999999.00 instead of $1,999,999.00). This makes high-value import orders hard to
Date format - changed somehow.
Hi I have no idea why this happened we recently changed domains..? Anyway my date format is no changed it used to be: 09/05/2026 Now it shows everywhere in SDP as 05/09/2026 I checked in portal settings: and that looks like the correct (M/D/YYYY) but
Patch Tuesday Updates: September 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45338 - 2026-09 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5122874) 45339 - 2026-09 Servicing Stack Update
Patch Tuesday Updates: September 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45338 - 2026-09 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5122874) 45339 - 2026-09 Servicing Stack Update
Patch Tuesday Updates: September 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45338 - 2026-09 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5122874) 45339 - 2026-09 Servicing Stack Update
OS Deployment - how to install an app that failed during deployment?
During OS deployment we occasionally have apps that fail. These are apps that normally install just fine but for whatever reason we'll see an occasional failure. Naturally Manage Engine simply aborts and doesn't retry these failed applications. Is there
Feature Request / Dynamic Membership – Request for Refine Results and Custom Reports Support in Set Rule
Subject: Dynamic Membership – Request for Refine Results and Custom Reports Support in Set Rule Dear Support Team, We are currently evaluating and implementing the Dynamic Membership feature for security groups in ManageEngine ADManager Plus, using the
Migration ServiceDesk Plus Cloud to Zoho Desk Ent
May I know field mapping between SDP Cloud and Zoho Desk?
Upgrading
We are looking to upgrade from version 12.5.7 to version 13.0.2.7 and would like to know if it is a straight upgrade or should it be stepped to an in-between version first?
Upcoming DR drill in AU DC on 20th September 2026 and 27th September 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Australia Service on 20th September 2026 and 27th September 2026 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far
Stay audit-ready with the Cyber Essentials unified compliance dashboard
Hi there, Cyber Essentials is built on a simple idea: get the fundamentals right, and you're significantly better protected against common cyberthreats. The challenge is maintaining those fundamentals as your environment changes. That's where the Cyber
Show or hide a landing page panel based on User Group
Is there a way to show/hide a panel on the landing page? Senario I have a page set up using the advanced self service portal customization. I created a "quick Links" section which is basically panels containing a sub panel with an image and text stacked,
Request Auto-Close not working
Hi, Team, A customer of mine has several tickets in "Resolved" status, although they have configured automatic closure after 5 days in the “Closure Rules” Settings. All templates are associated with a Request Life Cycle, and there are no rules on the
remove interface from sflow
i want to remove/disable interface from sflow monitoring as i have reach the limit for the total number of slow interface. how do i do that ?
Problem with Managing Mobile Devices in air-gapped Network Structure
Hi, I have a problem with managing my Samsung Galaxy Tab S10 FE+ tablets on a fully isolated network. Following instructions, i could Enroll and manage my devices on my devices. The problem is that after Enrolling the device, everything is normal, and
CVSS Score Now Directly Reflects the Vendor-Assigned Base Score
Previously, the CVSS score was displayed as an Overall Score, which could include Base, Temporal, and Environmental metrics. Going forward, the CVSS score will reflect the Base Score published by the vendor. Since Temporal and Environmental metrics vary
CVSS Score Now Directly Reflects the Vendor-Assigned Base Score
Previously, the CVSS score was displayed as an Overall Score, which could include Base, Temporal, and Environmental metrics. Going forward, the CVSS score will reflect the Base Score published by the vendor. Since Temporal and Environmental metrics vary
Curl for Windows: Vulnerability Detection and Patching
Curl is a command-line tool used to transfer data between systems using protocols such as HTTP and HTTPS. It is commonly used by applications and scripts to communicate with web servers and APIs. Curl is included with Windows and is maintained by Microsoft
Curl for Windows: Vulnerability Detection and Patching
Curl is a command-line tool used to transfer data between systems using protocols such as HTTP and HTTPS. It is commonly used by applications and scripts to communicate with web servers and APIs. Curl is included with Windows and is maintained by Microsoft
Presentation of benefits of the CMDB
Does anyone have a presentation of the CMDB module in SD+ showing what makes up the CMDB, how business services are made up and the relationships between other CIs
Redirected email do not trigger closed ticket to reopen
Hi, Many of the emails our servicedesk processes, are redirected from another mailbox. This works fine for creating new tickets from mail, or for adding replies to tickets. Unfortunately, these redirected emails do not trigger tickets to reopen when closed.
Unable to append New Line/Line Break in the description while sending Notification via API Endpoint
Unable to append New Line/Line Break in the description while sending Notification via API Endpoint
Tagging device in bulk
There should be a way to search for a group of devices on the Inventory tab and apply a tag in bulk. How can I do this?
PXE boot.wim: 10 Mbit/s average with repeated stalls to zero on 10 GbE
Environment Endpoint Central 11 (build 11.5.2624.08) on a Windows Server 2022 VM. Two NICs: one for agent communication, one dedicated 10 Gbit vmxnet3 NIC in an isolated deployment VLAN. DHCP is served by a FortiGate (next-server + filename for UEFI x64).
We are unable to append New Line/Line Break in the description while sending the Notification via API Endpoint
We are unable to append New Line/Line Break in the description while sending the Notification via API Endpoint
DHCP monitor does not work
I added a DHCP server (Microsoft) into IP address Manager, it finds and scan it but it gives no result at all. The Active Directory account works fine
Upgrade opmanager plus to opmanager nexus
Hello teams, How can I upgrade my opmanager plus to upmanager nexus without data losing please?
PAM 360 HA/DR with embedded default database
PAM360 Embedded PostgreSQL HA – Can someone validate my understanding? Hi everyone, I’m trying to understand the correct HA/DR architecture for ManageEngine PAM360 with its embedded PostgreSQL database. I am not referring to PAM360 connected to an external/organization-managed
Dashboard Access
Hi I have my CTO that does not see the same list of dashboards that I see. I would like for him to see all the dashboards. He is a member of the support groups but still cannot see all the dashboards. How can I give him access to all the dashboards?
Request for official list of supported Notification Template macros in ADManager Plus Build 8043
Hello ManageEngine Support Team, We are currently implementing ADManager Plus (Build 8043). While configuring Notification Templates for Automation Policies, we noticed that the user interface displays only a limited set of macros, such as: %ActionName%
Description Formatting
Hi I would like to update the description field with this: CALLER INFORMATION: Caller Name: Practice Name: Tax ID (If Applicable): Phone Number: Email Address: Summary of Call/Issue: Post-Call Questions: Do I need to send any paperwork to the Provider?
Is your network monitoring vendor demanding 3x upfront at renewals? Here's the better alternative
Learn why IT teams worldwide are ditching bloated monitoring tools and migrating to ManageEngine for a feature-rich, transparently priced alternative. Hi there, Has your network monitoring tool vendor increased your renewal cost by 3X and forced you into
Emails not being sent from Service Desk
Hey folks, We noticed recently that the emails from the service desk have not been sending. Originally I thought it may have been a problem with our Email Security however after some investigation it looks like the emails are not being sent at all as
absent worklog/tasks tabs in request detail view from My Summary widget
It there a way to show tabs for Worklogs and Tasks in request details opened from requests list view from technicians widget "My summary"? Missing tabs prevent requests from closing from this view, when workflow options is mandate - "Associated tasks
Prefix for Requests
Hi Team, Is the ability to create a prefix for Requests still in the roadmap? As is quite common we would look at prefixes to differentiate between Incident and Service. Along with potentially custom prefixes to identify requests for different Servicedesk
Change events stop working on select2 referFields after applying 15,320 upgrade
Hi, Team, I’ve implemented a rule that controls several fields, three of which use lookup functionality through referFields, using a Custom Configuration Module API for value selection. The values of these three fields depend on one another, and populating
Confirming successful install of Dell Powershell Module/Dell BIOS Provider for updating Dell BIOS
I'm following this article to run BIOS updates on Dell desktops. It works as described. A prerequisite of the BIOS update process is that the Dell Powershell Module/Dell BIOS Provider be installed on the endpoint. An optional "patch" (shown below) is
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