Change as Requester in Custom Function
Is it possible to change roles for a technician or remove the technician role from a user? I am working on a workflow for offboarding users in SDP On-Prem 15240 and would like to automatically remove the permissions when a technician is being offboarded.
Join our live workshop and see identity attacks detected as they happen in Log360 Cloud
We are inviting the Log360 Cloud community to a two-part workshop on detecting identity-based attacks across Active Directory and cloud environments. Workshop Title Identity Attack Detection in Practice: 3 Live Use Cases Across AD and Cloud Date & Time:
Join us live: See 3 real identity attacks get detected inside Log360
We are inviting the Log360 community to a two-part workshop on detecting identity-based attacks across Active Directory and cloud environments. Workshop Title Identity Attack Detection in Practice: 3 Live Use Cases Across AD and Cloud Date & Time: 20th
Email Id(s) To Notify
When a user goes to a ServiceDesk (SD) generated form to submit a ticket, the “Email Id(s) To Notify” field does not currently do a lookup of known users that staff can select from, which means they have to manually – from memory - enter the email address(es)
Patch Tuesday Updates: May 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44283 - 2026-05 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5088064) 44284 - 2026-05 Servicing Stack Update
Patch Tuesday Updates: May 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44283 - 2026-05 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5088064) 44284 - 2026-05 Servicing Stack Update
Patch Tuesday Updates: May 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44283 - 2026-05 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5088064) 44284 - 2026-05 Servicing Stack Update
Schedule automation with approval only to weekdays
Hi, I run a daily report of certain users and then created an automation to delete users that was found in the report. I have configured a Business Workflow to send an approval before deletion, but I can't find anywhere to schedule the automation and
Integration SDP Created notes on requests
Hello, I have 2 questions regarding the notes that ADManager creates on ServiceDesk requests while using the Create user function. First, I'd like to know if it's possible to make the note come from System or something like that, instead of myself as
How can files be protected from Unauthorized Access?
Password encryption for File Protection is essential to secure sensitive business and user data from unauthorized access, data breaches, ransomware attacks and compliance risks while ensuring overall data security. Do you know if this can be achieved
Is there a connector between Power Automate and Servicedesk Plus On premises?
I just found that there is a connector for Servicedesk Plus Cloud and Power Automate (https://learn.microsoft.com/en-us/connectors/servicedeskpluscloud/,) but, can we use the same for On premises version or how do we achieve this?, We are exploring external
Order of SLAs or priority of SLAs in Incident
Hello, In the SLA > Incident configuration, we added new SLAs: "Critical, Major, Standard" under Incident. Actually, there are already other SLAs created by others previously, but the ones I created are at the bottom. I would therefore like to know if
Creating a custom view using Additonal Fields
I cannot figure out how to create a custom filter using additional fields. For example, I want to create a filter on Project Tag which is an additional field we created (among a few others). We do not see Additional Fields for those we have under Requests
Server Migration - Asset Explorer
Hello, We currently have our Asset Explorer on a Windows 10 machine. We want to migrate it to a Windows Server with all the assets and it's configuration. What are the steps necessary to do this? Also we have Endpoint Central agent installed in these
Docker Monitoring with Applications Manager
Hey folks, quick question We’re a mid-sized company running a mix of Docker containers across a few Linux VMs for internal apps, APIs, and some Java-based services. We’re evaluating a few monitoring tools, and I noticed that ManageEngine Applications
Let's Encrypt RFC2136 CNAME update
Hello, I’m trying to setup Let’s Encrypt using RFC2136 for DNS-01 updates. Our DNS zone however is unable to use RFC2136, so we created a new zone to use for CNAME from the main zone. However, we are unable to update the records seeing as the Let’s Encrypt
Feature request - APP - Receive items against PO
I could be missing a trick here but it would be great if from the Asset Explorer app we could scan and receive items against the purchase order rather than having to do it from a browser
Discover Smarter Navigation with Driving Directions
Finding accurate routes and reliable travel guidance has become an essential part of everyday life. Whether commuting to work, planning a road trip, or exploring a new city, having access to clear and efficient navigation can save both time and stress.
Why Five Nights at Freddy's 4 Remains One of Horror Gaming’s Most Terrifying Experiences
When Scott Cawthon released Five Nights at Freddy's 4, the series took a dramatic turn. Instead of placing players inside a security office filled with cameras and electronic systems, the game traps them inside a child’s bedroom. The familiar feeling
From AD management to identity governance: 20 years of ADManager Plus
ADManager Plus turns 20. What started as a tool to simplify AD management has evolved into a complete identity governance and administration platform trusted by over 37,000 organizations worldwide. Over the last two decades, enterprise identity management
Geometry Dash: The Ultimate Rhythm-Based Platformer Challenge
Few platform games have managed to capture the attention of players worldwide quite like Geometry Dash. Combining fast-paced gameplay, energetic music, and intense level design, this iconic rhythm platformer delivers an experience that is both exciting
SSO requiring a click to logon
After updating to 15.260 SSO with Entra ID doesn't happen automatically, but the users HAVE to click the button to logon. Anyone else experiencing this?
What is the best PST to AOL Mail migration tool in 2026?
In 2026, one of the most reliable solutions to migrate PST to AOL Mail is the MailsDaddy PST to AOL Mail Migration Tool. It offers secure and direct migration of emails, attachments, and folders while maintaining data integrity. The tool is user-friendly,
Wake on LAN for Mac systems
It would be incredibly useful if the Wake-on-LAN feature could be enabled for Mac systems. Macs can't wake over the network from power off (by design) but they can wake if they're asleep. My mac systems have an automatic power on task set so that if a
Endpoint Central's Security Suite just levelled up
We're excited to announce that the Endpoint Central security suite has introduced significant enhancements to Endpoint Privilege Management (EPM), Device Control, and DLP. This brings four powerful upgrades that give IT administrators greater precision
Populate picklist with external data
Hi, I am currently working on building a request workflow that needs some drop-down fields that are going to be populated with data accessed via REST API, I am aware that custom schedules can send API Requests to external services via python or deluge,
Selecting of Approvers
Feature Request: Ability to add approvers to incident templates the same way it is for service catalog templates. Should not have to create individual workflows to accomplish the approval of an incident template based on who the approver would be when
[ForYourInformation -61] Business Rules for Notes
In the past, several use cases required notes to be automatically marked as the first response and displayed to the requester. This enabled technicians to acknowledge and work on requests while avoiding first response SLA violations. Earlier, this functionality
CMDB Business Service Not Showing in “Connect Service” & Inactive/Deleted IT Services Still Visible
Hi, I’m facing two issues in ServiceDesk Plus CMDB: When I create a Business Service in CMDB and try to link it from Asset (e.g., a server) via Add Relationship → Connect Service, the Business Service does not appear in the list. However, IT Services
Licenses
Hi all, new to SDP, I am looking for a way to find out how many of the client licenses that I have purchased, and have installed currently.
ADSelfService Plus Fixes and Enhancements [2026]
Release Notes for build 6528 (May 26, 2026) Enhancement ADSelfService Plus now supports MFA for SUSE Linux machines. The supported versions are SLES/SLED 12.x and 15.x, and openSUSE Leap 15.6. Note: Self-service password reset is currently not supported
Manage Licenses: How to add licenses per user?
Hi. We have a number of software licenses that are per user: each user can install on multiple devices. Which metric should I choose? I have tried both single user and multiple user but it still counts all installs of the same user to the total number.
Capturing monthly payments of leased assets in ServiceDesk Plus
Does anyone have a suggestion of how to capture the monthly costs of leased assets in ServiceDesk Plus? We lease our end-user devices and some infrastructure equipment to spread out the cost over a longer periods. I'm looking for a way to capture the
Lookup Fields: Link to other module tickets
Is it possible to add a new lookup field in a form which allows the user to select and existing request, problem, release, change, or project? Use Case: New project request which is related to an existing or past project. The user can be prompted to select
Configure SLA
Hello, We would like to configure the following in the SLA: Major (critical service degraded) • ⏱ Response: 1 hour • ⏱ Resolution: 8 hours / same day Request / Support • ⏱ Response: 24 hours • ⏱ Resolution: 3 to 5 days Has anyone encountered this issue
ADSelfService Plus build 6527 offers new enhancements and bug fixes
Hello Everyone, ADSelfService Plus' latest build, 6527, has been released with the following updates: Enhancements The load balancer now supports automatic failover between configured nodes. ChangeDB.bat , the Windows batch file for migrating ADSelfService
What is the best method to create a safe and secure Gmail backup in 2026?
The best method to create a safe and secure Gmail backup in 2026 is to use a reliable gmail backup tool instead of depending only on manual methods. While options like Google Takeout are available, they can be slow and less flexible for managing large
Allow SDAdmins to sign out users with active sessions
Under security, if we enable " Disable concurrent Login" there is not a way to sign out a user who closes the browser without logging out, browser crashes, computer crashes. The only way to clear so they can login again is to restart the service. Because
Service Desk Plus cloud version not showing changes
Good day, We are experiencing a problem with Service Desk Plus cloud on all our instances where you do changes to a request like change the status, get no errors yet the change is not displayed in the request. For example created a new Service Catagory
Restrict server web access
Hi, To facilitate remote working, I have opened Desktop Central agent access to my organisation's VPN. However, I am concerned that this presents external users with a means to attempt to log in to the management console. I think it would be a good idea
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